This company is one of the best .... is the best... company we have ever worked with in regards to our home upgrade! They promised they would not leave without our COMPLETE approval of their work. They were easy to work with and communicate with and out of a 10...we would give them a 15 rating! Call them first!!! Super professionals! read more

When does a gift stop being a gift? When the recipient is left carrying the burden of fixing it. Between 2021 and 2023, our nonprofit animal sanctuary was blessed to receive donated roofing, siding, and windows through a partnership involving High Performance Homes, Owens Corning, James Hardie, and Simonton Windows. We were deeply grateful and publicly thanked everyone involved. Today, we're asking those same companies to look at what was actually installed. Our documented concerns now include: * Mold-affected sheathing that was specifically agreed to be removed--but wasn't. * Bird blocking that was supposed to be repaired, leaving our attic vulnerable to years of pest intrusion. * A roof leak caused by improper installation. * Roofing components that did not initially meet the requirements for the Owens Corning Platinum Preferred Warranty. * Windows installed without proper flashing. * Siding installed over deteriorated materials. * James Hardie products that were cut but not sealed as required by the published installation instructions. * Hundreds of nail holes filled with caulk instead of the ColorPlus touch-up system, leaving our home looking like it has chicken pox covered in calamine lotion. The proposed solution? Paint over the caulk. But a James Hardie representative told us the factory-baked ColorPlus finish and field-applied paint weather differently over time. Today's touch-up becomes tomorrow's two-tone house. So we have a sincere question. **Owens Corning, James Hardie, and Simonton Windows: Is this the level of workmanship you expect from contractors who represent your brands and your reputations?** We're not asking for upgrades. We're asking for the quality, workmanship, and manufacturer-compliant installations that were promised from the beginning. We've spent months documenting contracts, emails, inspection reports, photographs, and manufacturer guidance. We remain hopeful this can still be resolved professionally. Because when a gift creates years of avoidable problems instead of peace of mind... ...it stops feeling like a gift. read more

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A very shady company, DO NOT CONSENT TO A FREE ESTIMATE!! They got me to sign a contract (that's on me). I signed on a Thursday, and looking at the contract, they do include the cancellation form which states 3 business days. But the date written on that contract is May 3, which is a Sunday, since when is Sunday a business day? Anyway, I signed and returned the cancellation form on a Sunday, and now they're trying to get me to attend an exit interview before they bring this to a manager and cancel the contract. WTF They did eventually cancel the contract after 3 attempts and a complaint to the BBB read more

This is a scam, do not answer your door for them!!They prey on senior citizens who do not know the price of a roof. Their door to door rep lied to my mom to get her to agree to a consultation. The sales scammer used high pressure sales tactics to make my mom think that $48k was a deal for her roof. I am so glad that she got me on the phone to tell him no. Days later now my mom is in the hospital with life ending brain cancer. These are the most evil and scummy people that you will ever encounter!! read more

They'll tell you about their A+ rating on BBB. You get that by simply responding to all complaints. They'll tell you about their amazing reviews on Google. Google reviews are incredibly easy to buy or game. Just take a look at reviews for any shady company you know. They'll tell you about their incredible, rare partnership with OwensCorning. You get that by buying a lot of OwensCorning supply. They'll show you some chart from the Journal of Light Construction. You'll ignore these signs because everything will be light and polite, seem like you're setting up to work with a great company. Then, after this hour+ of talking, they'll turn on you--start pressing you into locking in $40k on the spot for a roof. They'll offer you arbitrary discounts if you commit sooner. And when you try to ask for some time to consider, like any normal human being would, they'll press harder, try to interrogate you about why your finances won't work on this knee jerk $40k cost. And when you inevitably realize how insane the whole process is and tell them you're done with their bullshit, they'll STILL try to get a day from you where they can call and continue harassing you. Protip: tell them you'll call THEM when and if you're ready for their shit again. I should have known as soon as the door-to-door salesman ignored me getting out of my car with my kids and arms full of food to stop me and lock me into the meeting. That one was on me. Oh, and the salesman brought his dog, and left it in his car. It was like 70 degrees. What the hell. Do not even engage with this company. read more

Sales pitch was rehearsed addressing most asked questions. When it came to complaints I was shown how over a 12 year period there were only 3? Currently the Better Business Bureau was 10 plus in the last year. One of which was a leaky roof job previous to mine. I was looking to do 2 bathroom upgrades and a roof. The rep focused on the roof, staying he would do this great job on them. To date he has not returned any calls. Contacting the company was through Josh Gaskil who did was very poor at his job, passing off problems to others, stating he would reach ou to his "Team" if he returned calls (which was rare) same or similar answers were given, 'in my opinion a team is a group where each member does the job they are hired to do" "when a customer has a problem as manger title you own it until its resolved. He did not, using trendy words such as reach out to the team / we are committed to 5 star service / 5 star experience / He may have not had the authority to do so? So verbiage, blaming others, not working things out etc were his problems. The owner of the company has BBB complaints, the company has BBB complaints. Look them up for yourself. I can not trust the folks who run this establishment, The workers did the job they were sent to due. A subcontractor stated that HPH bought the cheapest parts for the job, used the lowest bidders for subcontracting, at another job site. It's sad that educated people profile themselves as good community members siting organizations, we are the fabric of good community. I asked to speak directly to speak with the owner was of course told sure thing! To date I've never been in contact with her. Anther person I know had a bathroom rebuild, they are not happy with the job by HPH, repeatedly call office staff, to start the project, the shower door put on leak water unto the floor. Their cover statement " we remodel better than new " is a stretch statement I choose not to accept Robert read more

The person sent out to give the quote was late (with no communication) and then wanted me to sit with them for over an hour to go over options. To get the appointment to have someone come out they wanted a solid commitment for me to be available and to set time aside and then they didn't show up when they said they would. Could be seen as a minor issue but when the company works hard to nail down commitments they need to follow through with theirs. The tactic seems to be a time loss approach where they try to get their prospects to feel connected due to the amount of time spent. Low value high time and not respectful. read more

WARNING DO NOT USE HPH. there are much better roofer with much better prices. the quality of the work is honestly terrible. shingles are not even flush on the roof and look like there falling off. customer service is terrible too! read more

First off, the two men who came to our door were nice people. Typical door to door salesmen just looking for clients. That's the end of the pleasantries, though. I told them several times we weren't interested​ in anything they were offering. They kept talking though, and pushed me into giving them my information. After I finally got them to leave, I just tossed their little pamphlets and ignored their phone call (because again, we weren't interested).​They came back to our home TWICE after hours to bang on our door, calling my name to get me to answer. Heck no. That is harassment. I was tempted to be polite, but no one screaming people's names for the whole neighborhood to hear deserves it. I was half tempted to call the police the second time they came by. read more

Sales person (Scott) was pushy beyond belief and finally flipped me the bird when I told him that I was no longer interested in talking with him. This was in the Springfield, Oregon area. read more

We were many years past roof time and they got us handled all in one day! Looks great as I'm sure it will for a long time. Kudos to Rich for his detailed assistance and Ginger for her assistance as well. Thanks to the crew for great completion pf our job, and the speed in which it was completed. Michael C. read more

BAD PRACTICES - LEAKING ROOF. I paid over $40k for a roof. Foreman was a huge asshole and told me my warranty would be voided if they put an exhaust fan back that had been well-documented. Tried to bully me into not doing it until I contacted the highest levels of management, then it was fine. Now 15 months later I have a leak and they wanted $350 to even come look at their shoddy workmanship. STAY AWAY. Don't listen to these clearly astroturfed reviews. read more

I'm very happy with my full roof replacement project. My home needed a new roof and already had 3 layers and leaks and headaches. HPH made it simple, professional, and I've now got a new roof. They estimated 2-3 days and was done in 1 and a half. I am very happy with the speed and courtesy of the crew and I'll speak to the high quality of craftsmanship for years to come. Thank you HPH read more

We are very pleased with the service received for the siding that was put on our house. Puting the hardy plank on our house it has increased the value of our house. The cost was very reasonable. The installers were very helpful answering any questions we had. read more

High Performance Homes - Roofing Near Me - Vancouver, Washington

NO NO NO===do not let them in your house. 3 hrs of high pressure & you must sign-up today! Start very nice then goes downhill. $40,000.for a 1500 sq ft house?? Then with discounts down to $30,000.My neighbor came over after they left and was very upset by this whole thing. read more

Initially, the two sales reps who came to my house were pleasant and seemed knowledgeable. That is were the positive experience ended. I had 5 windows replaced in May, 2025. By October, 2025, 3 of the 5 windows fogged up so bad and had condensation in them so bad, you couldn't even see through them. I filed a claim as it was apparent to me and others that the seals had failed. Their process is entirely through email and my claim was quickly denied even though I requested that they send someone out since their reasoning was that the condition of the windows was a natural, environmental occurrence. Dead silence. I contacted the sales rep to see if he could assist to which he was helpful at first but then clammed up as though he had been threatened or something. Its impossible to navigate through the many layers of this company should you need assistance. Unless you'd like to spend over 11K for 5 windows and have them look like the pictures I've included, not even 6 months old, STAY FAR AWAY from this company!! If I could have given zero stars, I would have! read more

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Consumer beware!!! This company has zero integrity with their workmanship. I had a roof installed only 3 years ago and I have a leak from one of the vents that they added. They want to charge me just to have it inspected to tell me something I already know. I went with them because they claimed to use high quality materials. This is simply not true, these five-star reviews are from the initial installation, give it a few years and I am sure that they will have issues also. read more

High Performance Homes delivered a poor experience. The roofing project which cost 20k took far longer than expected, communication was nearly nonexistent, and cleanup was careless. I expected better professionalism. I would never recommend High Performance Homes, Disappointed in both the service and follow-through. read more

Did a fantastic job on our windows and it was so much faster than I expected. Our new bay window is the favorite place to sit now! read more

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I wish I would have never hired High Performance Homes to replace my windows. They did a very sloppy caulking job in the front of my house. Every time they came to remedy the issue, things got worse. Looks terrible. Mismatched paint and siding. Now I have to repaint my entire house. read more

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Mr. Cameron Root, President Ms. Parveen Adel, CEO Ms. Sheila Adel, CFO I received this response on Jan 13, 2025 upon my request for assistance on a repair of our roof which was repaired by High Performance Homes previously. To date, I've yet to receive either a Returned Call, Text and/or email. I've sent in multiple requests and phone calls. "Thank you for submitting your repair information. You will receive a call and/or email from our Repair Department within 48-hours of submission. Active leaks will be addressed immediately." Please text me as soon as possible to begin dialogue creating a formal record of contact. sforbes read more

Salesman, Stephen Lamb showed up on time. He was very thorough and answered all my questions. He even called the office once to confirm HPH could do what we asked. We were under special deadline for insurance reasons. So, we needed it done within a very short time. Supplies were on time. Crew was on time. Crew worked like burrows. HPH inspector even had error fixed before the walk thru. Brandi was very helpful. Well done HPH. read more

When first looking up the company and what the company stands for, its good. The problem is the door to door sales tactics and disinformation is very concerning. I have 3 things that I made clear that I wanted. First, the materials had to be locally sourced, which they are. Second, the company has to be local, which they are. Third, the work has to be done in house, which is not. After being told the they do not hire "day labor", and work is done "in house". This is were the misrepresentation of what they offer. After calling and complain and asking to cancel my contract and ask for my refund of the deposit that was needed for their "limited time day special". I was told that the penalty is 33%, which is about 10k, I then stated that nothing has been done nor has been started. They then claimed that they already ordered the supplies, But the sales man that came to my house and gave me a step by step process explaining supplies will be ordered when they do a final measure of the house to make sure they get enough of the supplies. Over and over the lies start to build. Is this company a good company and provide good services IDK, but I can tell you they do lie. So now I am at a position of cancel at eat 10K or go with a company that has lied to be on multiple occasions. read more

Terrible customer service. Damaged driveway and refused to take responsibility. Called several times finally reached someone, after being told someone would get back to me. Have video showing damage before and after but they still refuse to acknowledge. read more

A canvasser came to my home and so I agreed to get a bid the following day. They sent two salesman's wanted 60-90 minutes to listen to their pitch. They started off calling me "hun" and asked to speak to my realtor, proceeded to talk to him as though he were the decision-maker, and boasted of all their sales in the area, and suggested that my realtor was mistaken in his knowledge about roofing. My realtor happens to be a high producer and has been for decades. He told them repeatedly that I am competent to make my own decisions and was incredibly professional. Their bid was $26,000 plus whereas a previous bid was $11,000. They managed to guilt trip me for not listening to their 60-90 minute talk and had to settle for my realtor's contact info instead of mine. read more

This is an EDITED review. I have removed the issues that have been resolved, but added the third photo. Roof was replaced and finished 3/18/23, the photo of the staples in my hand was taken 3/21/23. Let's start with the positives: the roof looks great. No problems there after my husband had them fix one area, and it's great to have peace of mind on this investment into our property and adding value. Now onto what was SO BAD I have kept it in this review. The day of the materials drop-off, we found a balled up ball of plastic with a giant nail sticking through it, and it was laying in our side yard. Clearly, the crew got lazy and instead of tossing the plastic that wrapped the materials, they stuck it with a nail and let it fall off our roof. My WALKING 13 month old almost discovered this. I shudder to think if she had tripped and fell into it. My dog could have easily ran over it. Alarm bells rang for both my husband and I but we decided to proceed with this company anyways. This roof replacement was a two-day project. Day one, the crew just up and LEFT when they were finished and did not pick up a SINGLE staple or nail. What the actual hell. I am pregnant, have a 13 month old, and a dog. And you all just LEFT the staples and nails. My husband had to use his own magnet to clear a path for me to walk up the steps with our baby in my arms. The second day, after finishing the work, the crew did a half-ass magnet sweep and USED A LEAF BLOWER TO GET MATERIALS OFF OUR LAWN. (How is that safe for any of the surrounding houses?) My husband had to get them to go over once more and they found many more nails and staples!! They would have just... left. After this was brought to the company's attention, they sent the crew out once more. Staples were found. Tony called us and came to our home personally to apologize for this experience and he did a physical walk through on his own, and reported to me he did not find any more staples. It took my husband 30 seconds upon arriving home after Tony left, to discover multiple staples from underneath the dumpster after it was removed from the property!!! So.... Tony didn't see those? Where did he walk? I called, again, and was told a different company removes the dumpster. Ok, so who is in charge of making sure my walking toddler doesn't find those staples? Overall so angry. As homeowners and parents, we can't help but wonder what condition they would have left the property in had we not forced them to magnet sweep again, and again, and again... How often do they ball up excess plastic with a nail through it to be left? How often is the crew completely careless? Changed it from a 1 star to a 2 star because yep, the roof looks great. But the entire rest of our experience left us so irritated and angry. read more

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Would not hire a company that can't even read or maybe they think the rules don't apply to them. This idiot comes to my house a 10am on a Saturday totally ignoring my no soliciting sign, waking me up on my only day to sleep in, only to ask stupid questions about my home. Well I guarantee I will NOT be calling you guys. Idiots. read more

We had a smooth, pressure free, walkthrough with Scott going over what our options were. Once we picked a path forward, scheduling was smooth and efficient. The team completed the install in a single day and did a thorough job on cleanup, which was important to us with small children and pets that spend a lot of time in the yard. Would recommend. read more

High Performance Homes - Roofing Near Me - Vancouver, Washington

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So excited to get new siding. From far away it looks great. Demo job left nails all around the house. Left chip bags and wood, pieces of siding, gloves, broke a window screen and said they would pay for it and never did. Many openings uncaulked. Outdoor spickets barely stick our from the new siding. Paint from the siding is chipped and scratched in areas. One whole wall didn't have flashing on the bottom. Never did a final walk through. No one from HPH inspected the project. Just really pretty unsatisfied on the whole. read more

From beginning to end, the whole process of getting a new roof for our house with HPH has been excellent. They are all professional and friendly (including the first contact, estimators, admin on the phone, and most importantly the foreman Mario' and his team doing the roofing work), giving good suggestions that work with our budget and making sure that everything is in place to ensure there are no issues. For example, I didn't know I had to contact my HOA for the roofing project, but HPH was on top of it, reminding me to get the HOA approval before they begin the work. You can tell they are good at what they do, plus that they are going to do the work right. Also, they did an excellent cleanup job, which was an issue with a prior contractor leaving a mess of nails and other sharp object lying around in the yard (I have a dog and a kid that could have been hurt)... but Mario's team did great and went through again with their fancy magnetic tools to catch the rest. Thanks guys! Awesome job! Excellent team. Would highly recommend read more

High Performance Homes - Roofing replacement - Roofing Near Me - Vancouver, Washington

High Performance Homes has new management in place. They reached out to me to try and make things right. They've also made a number of changes to ensure significantly better customer service, staff training, etc. I appreciated the gesture and hope the best for them. read more

Updating the review to 5 stars. There has been a dramatic change in the company staffing and attitude in the last two months. Seems like new folks were appointed just to clear out the communication mess. The team reached out to me, apologized for the mess up and promised me they are doing what ever they could to correct this. A person reached out to me in December and asked for my version of the story with what ever proofs I could provide. Once provided they refunded me the original deposit of 1000$ no questions asked. 100/100 for the effort. Would not have thought such an improvement; previously there were no folks that would take my calls other than a regular desk person who does not have authority to say anything beyond a hi. Hoping that they can turn things around fast. read more

I made an appointment for them to give me a quote after High-Performance Homes knocked on my door two years ago. Upon doing their inspection and writing up a quote, they refused to show it to me until my wife was also available. She works evenings, so it's almost impossible for both of us to meet with them. We tell them thanks, but we can't do business due to their rules. We got some other quotes for our roof and had it replaced 16 months ago. Since then, I've been called at least 3 times, each time I've told the person calling that due to their rules we went with another company and to please stop calling. They refused to give us a quote and our roof has been replaced already. Tonight, I asked the caller to put me on their do not call list, he said he could take me off his "personal list". I told him that if I get another call from this company, I will call a lawyer as I've asked to be not be called multiple times now. I've never dealt with a company that first refused to give me a quote and now keeps calling me desperately seeking my business. Just leave me alone! read more

We used them to replace our roof after one of their salesman used the typical high pressure sales tactics to win us over. Once you sign the contract my how the tune they sing changes. Shortly after we signed the contract we found out our beloved adopted kitten had a heart issue and would need a cardiologist and on going care. We tried to cancel as it had only been a couple of weeks and no work or date had even been sent even asked if we could pay the cost that had incurred up until the point. They went on to belittle me, try and make me feel bad that their workers would be deprived of pay and then in the same breath brag about the multi million dollar business they do. I tried explaining the situation about our cat to Andy and he suggested I put the cat down and cut my losses. He compared it to having to sell a car he financed once and couldn't afford it. I then emailed the owner whom never responded but did pass along to Andy that they would be receiving another better business complaint from me which I never said in my email. Then Andy confronted me about it which I told him he was mistaken. Long story short we had to go through with the job as they threatened to sue us and put a lien on our house. So before the job moved forward we told Stephen that we didn't not want to finance the job and would just pay with a credit card as they said that was an option he stated it was to hard to cancel the loan even though our job had not started yet even and said I could PayPal my husband the money then pay the loan with that money so I would still get points on my credit card. He claimed he does it all tbd time which must not be true because PayPal charges a credit card fee percentage so any points I would receive would be canceled out. I was so done with this company at this point I figured I would just pay off the no fees no interest loan. I feel like a fool when we paid off the loan we got a bill for $203.50 termination charge. So basically HPH fed us a lie not surprised after the fact! Also I recently went to move my Christmas decorations in my over head storage in my garage only to find a huge mess from tbd roofing job empty water bottles dirt nails shingles you name it! Among about 100+ nails from my yard that I have found over the last 9 months luckily my kids haven't stepped on any. My husband wasn't so lucky. This company is a joke with plenty of better business complaints and bad reviews if you look. The owner could care less! I feel so stupid by being duped I hope my review will save someone else from this shady company! read more

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Predators preying on elderly people. Came a did a quote for $25,000 and said the insurance may drop them if they don't get the roof done. Well, guess what, less than 2 weeks later, the insurance company themselves call and says they will drop them if they don't get it done. I wouldn't recommend this underhanded company to my worst enemy. read more

I'd like to give zero stars. HPH installed our roof 8 years ago and due to leaks we called them to do repairs. They had a repair person show up unannounced to inspect the damage. He said he would be back on Saturday or Monday. HPH made zero effort to contact us to notify us of the time/date. On Monday night we call and let HPH know we are now expecting our repair done; they counter with, "oh, the subcontractor took some time off". Their office manager Daylin texted and said "I will keep you updated!" This morning we are woken by our dogs freaking out due to HPH's subcontractor laddering our roof - with NO communication or advance notice. Was that keeping us updated? I told subcontractor it was absolutely unacceptable to show up and go on someone's property with no permission and he said HPH set it up. Called HPH and they seemed indifferent to their rudeness. These folks don't know how to conduct business. They are HORRIBLE communicators. If you're going to drop a bunch of money, BUYER BEWARE. read more

Scum! If you like dealing with the "used car salesmen" routine you've come to the right place! They say they'll come over for just a quote, but what they really do is send a team over and try to pressure you into a high pressure sale right then and there! They will try to get you to sign a contract offering you a "discount" if you sign but the price goes up $3k if you wait. No reputable business does that! Don't be fooled! They tried to sell us a roof for $30k! We got it from another company for $17k!!! No! No! No! read more

HPH, to my knowledge isn't actually a roofing company; they do the quotes and contracts but then send out subcontractors to do the work. One thing they either don't do or just do really poorly is vet their subs. In many places the work was visibly shoddy (uneven sight lines, poorly attached materials, siding repair out of knotty-pine, used flashings that looked like they fell off the back of a truck and then had the truck back over them,) and in one valley they even lapped the flashing the wrong way, which is about as basic a no-no as it gets. Corrections and reworks were done on the problems that were apparent, but quality was definitely not first or foremost in anyone's mind. They also did an impressive job killing off plants they said they'd protect, and after their cleanup I found several dozen roofing nails scattered around, including in the street. Save yourself grief, stress, and probably money too by hiring a company that actually does the work and hopefully does it well. read more

From the day that we sat down and got the quote to completion of the job, everyone was very professional. We needed to postpone the job for several weeks to get our dog in her favorite kennel. Our Project Manager communicated well with the crew. I thought there might be some damage to the plywood and trim and asked the crew lead to save out the damage so I could take a look when I got off work. Sometimes I forget that we all have phones with cameras, he sent pictures of the damage and I approved. When I got home, he had saved out the boards for me to look over. They completed the job in two days and on the third day the trash container was gone. I did a pre-walk through before the sign off and everything was cleaned up as if they were not even there. As they were about to finish after I signed off, I was upstairs and noticed a piece of tape on one of the high tree branches. The next moment I saw the Lead on the job get a long piece of metal out of the trash and removed the piece of tape. The before pictures are not great because it seemed to always be cloudy. One of the key issues on the backside was curl on the shingles. The after pictures look great. Very nice job read more

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Pushy salespeople with scummy "today only" offers don't take "no" for an answer. I did not go with this company for my windows.