Darrow, the owner does excellent service... very meticulous puts the work in and complete the job successfully ...easy to work with great customer service highly recommend him!!! a true professional, a true plumber read more

Highly recommend Hicks Plumbing, who is experienced and professional, and honest. He performed repairs on our shower that 3 other plumbers were unable to fix! We will be calling him for future plumbing work for sure. read more

I retracted the 5 star review I gave Darrow Hicks. After hiring him 3 more times, he became more disappointing, until he did something inexplicably deceitful. At each visit he became less reliable in arriving. He came to my unit without basic tools needed to do the job. I dtarted loaning out my tools; once a phillips screwdriver and a wrench, to keep him from making repeat trips to his truck, and focused on his work. His last 9 a.m. appointment, I sent a couple texts after 9:20, when he didn't show up for the job. About an hour later, I called, and he answered saying he would try to show up by noon, due to an emergency. Not having heard from him, I called Darrow about 12:20 p.m. He answered, saying he was on his way? The water shut off I requested affecting other residents was going to expire at 1 p.m. I promptly informed him I would be seeking reimbursement this time from management. The cartridge he installed on his first visit, 2 1/2 years prior, failed prematurely, due to rust particles on the pipes damaging the gasket seal. I normally paid him the same day and received an invoice later. I told him I would pay when I received the invoice with the detailed description of what he saw/did to replace the cartridge. It took more over a week to get that from him, and he was paid. I submitted his invoice for reimbursement. More than 1 1/2 months passed. I emailed management asking where the reimbursement check was. They told me they sent it to Darrow Hicks 6 weeks ago! Darrow didnt notify me. I texted him, then emailed twice, asking for an explanation (unintentional?), but he ghosted me. My manager forwarded screenshots he sent indicating he rebilled me, and their check paid my supposed debt. It was another 10 days before they were able to retrieve the funds and send to me. He never apologized/explained why he accepted the duplicate payment.  Never again! read more

Wow. A plumber that will give you advice and recommendations over the phone! I'm not saying you should call this guy for tech service but after explaining my dilemma with the new under sink hot water dispenser, he gave me some advice and helped me out in the middle of working at a site. Who does that?! These guys do. Once I order the right thing and receive it, these guys are getting the call for the install. read more

A recent request for a service call on October 2023, I followed with text and photos what needs to be done was met with NO RESPONSE. I should have learn my lesson from July 2022 when I also called Hicks Plumbing, and my call was not returned. At this point, I gave up and hired another plumber. Sadly, I also notified three of my friends who I have referred Hicks Plumbing, and will be using another contractor for future work. Sad. very sad. read more

Hicks Plumbing was able to replace our badly-leaking main water line from the street to the house in just a few days with minimal damage to yard and sidewalk. No more leaks. read more

Norm was freaking awesome. After my Dad died, my mom started paying the bills. She was getting these $800/month water bills, that I was trying to diagnose over the phone (but she wouldn't actually send me the bill). Eventually I called the water company, they explained I have a leak, 86,400 seconds/day * 30 days, yes she could use that much water. My Mom had had numerous plumbers over the house to help fix her leak. They would come out, charge her all kinds of money, do nothing. Finally, I started calling Handymen, and my Mom's gardener told me it was the water main that was the problem. My Mom had gotten some crappy giant plumbing company to come by, they had bid $5,000 to replace the manifold, $22,000 to replace the line. I think the plan was to replace the manifold, then break the main line (flexible pipe from 1963, now super brittle, not to code). So it was going to end up being $27,000, and she would be without water for 2 days why they ran the main line... Me and my Mom's gardner/kind of adopted son insisted she get an estimate from Norm. Norm came out, bid $11,000 of which $6,000 of that was the materials because copper pipe is really expensive. So Norm and his son came out, ran the new main line. Gardener sends me pictures, looks beautiful. Water meter still shows leaking, Norm tracks that down to a toilet, fixes that as part of the job. Of course, my mom was then upset because she could still hear water running. Well, come to discover she has tinnitus. She's 87, a little paranoid. Since she could still hear the water running, she was mad, didn't want to pay him. So I paid him over the phone from Oregon. Norm was a prince with all that, no hard feelings, he got it. Wasn't mad, just wanted to get paid. There was a minor problem with one of the fixtures, Norm ordered a new one, put it in no charge. The way the construction trades work I've noticed is that about 1/10 tradesmen really know their stuff. We no longer have vocational training, so its really an apprenticeship program to learn a trade. It's important to get a referral, because the good people network with each other, and all become friends. So that was a long bit about my personal situation, let me summarize. Norm was a prince, did a great job. 6! stars. read more

Darrow has been a Godsend. He came out to my office to look at something and fixed it inside of 10 minutes. I then had him come to a rental property and fix a leak that was costing me a lot of money. Good, fast and very fairly priced. Finally, he came to my home and consulted me on what was wrong - my toilet had a squeaking issue that was driving my wife nuts! Fixed!!! Can't recommend him enough! read more

Brian Hicks is honest, knowledgeable, experienced and has integrity. Hard to find this kind of quality. Highly recommend!

Best experience working with Darrow!!! Guys, he is HONEST!!!! Darrow came on time, and he answered all text/calls before our appointment. He fixed my shut-off valve for my washer, and did a great job. His invoice was clear on prizing for parts ($45), and labor ($145). I had 2 other quotes from 2 other plumbers for this same job. 1st quote was $1,050 (parts & installation) + $100 (for picking up the valve at the store). This guy made 2 unnecessary holes on my wall during inspection/quote. He said this was a 2 day job. Obviously to justify the hefty $1050 + $100 quote. 2nd quote $650 for parts & installation. See the huge difference here! I will definitely be using Darrow for all my future plumbing issues! Great feeling to know that there is HONEST people in this world. read more

Hicks Plumbing Technologies - Shut-off valve replaced! - Plumbing Near Me - Pasadena, California

Darrow was super nice and so accommodating! I needed work done so that my new fridge would be able to connect to the water line. Would use this service again! read more

quality local Pasadena plumber used multiple times for clogs

Darrow was quick on the response for my gas line issue with one of my gas fireplaces. He showed up when he said he would and had a great out of the box idea that turned out to be a quick and cheap fix that worked perfectly. Enjoying my gas fireplace now in this cooler weather. Thanks Darrow as you were beyond professional honest and great service. I will be calling you for all my future plumbing issues! read more

I contacted Hick's Plumbing because of a water leak underneath my kitchen sink. He was at my residence in under 10 minutes and had the problem corrected in about 15 minutes. The service was outstanding. I can't recommend highly enough! Thank you for a great experience! read more

Where to begin really? I'm a Pasadena native and have had mixed results with plumbing over the years. It could be that I'm jinxed, or it could be that in general, there are a lot of people that claim they know what they're doing, but actually just slapped a decal on the side of their rented car and show up looking to cause leaks. Probably more the latter. And then I stumbled upon Darrow Hicks, the consummate professional... he is clearly well trained and well equipped, and has been practicing in and around the San Gabriel valley since the 80s. From the moment of diagnosis his wealth of experience leaves little to surprise and conjecture, and he is able to quickly triage issues on the spot and recommend specific courses of action. One aspect of his style that I particularly enjoy is his willingness to recommend a suitable, but less expensive, course of action when that is appropriate. How many plumbers do you know who are pipe happy and ready to start tearing into walls and floors? Yes, many. How many want to replace whole units versus attempt a simple fix? Yes, many. Not Darrow... he is a sober minded and steady handed expert who will work with you on what the best solution is for you, your goals, your timelines, and budget. I met Darrow for the first time today, and this will not be the last time that I call on his services. I just wish he also did taxes and electrical work!!! :-) read more

Thank you Darrow!!! I was having issues with my some of the parts on my toilet, so I decided to call Hicks Plumbing around 3pm. I asked if they do emergency/same day service and Darrow responded with a text and told me he can be there in a matter of minutes. A few moments later, the toilet has been repaired and I can now flush with utmost confidence! Extremely quick response, amazing workmanship and excellent follow up. Thank you for existing, Hicks Plumbing. Very much appreciate it. read more

Darrow Hicks is the best plumber I've ever hired because he is professional, effective and honest. He did a great job of repairing our leaky shower. Here's what Darrow did and why he earned my trust and future business: * Showed up promptly * Was always polite * Clearly communicated the problem and his solution; answered my all my questions * Because the faucet is older and the original components were no longer available, he called the manufacturer to learn about the most effective replacement component * Cleaned up his workspace * Didn't charge me for an extra trip he had to make * Used technology on his mobile phone to be more effective, from taking a photo of the component in question to send to the manufacturer, to processing billing on the spot. This tells me he not only knows plumbing, he also manages his business well. Darrow knows his stuff, gets the job done right, doesn't rip people off and is polite. He's everything I what I want in a plumber. read more

Darrow is the best. I have a leaking shower faucet. Called Darrow yesterday. He responded my call right way, texted me before came to my house give me a heads up. He came and gave my husband some critical advice, told us where to get the parts, charged us a minimum call service fee. My husband bought the parts and fixed the leaking follow Darrow's advice. I have to contact him in between, again Darrow responded right way. I can't thank home enough. He truly deserves a five stars. read more

I have called Darrow twice (once last year, and also a few days ago) to fix my clogged toilets and sinks! He does a fantastic job troubleshooting the root of the problem, and explaining clearly what may be the source of the problem, and how he wants to proceed to fix it! Unlike some of the plumbers I have tried before who can be dishonest, shady, and unreliable, Darrow is the complete opposite! He is very reliable, honest, extremely courteous, and professional :D !! And he never tries to upsell you! If he feels that it's not necessary to replace an entire unit, he will tell you that. If he feels that certain things just need to be replaced or tweaked, instead of involve a huge project, he will tell you that as well. He never tries to overcharge you, and he never tries to charge you unnecessarily! I feel extremely comfortable recommending him to my family and friends :) !! And if I have any plumbing issues in the future, he will definitely be my go-to plumber :D !! read more

Hicks Plumbing saved us hundreds of dollars. We had an issue with the gas plumbing in our fireplace. We had discussed the matter with over a dozen other plumbers. Many said they wouldn't be able to help us. Others said they'd be happy to have a look for $xyz per hour, but refused to discuss the problem over the phone or look at any pictures (via text or email) in advance of the service call. I had little confidence that those plumbers would show up prepared for the job, and I have little doubt that they would have charged me for the time it would have taken them to go get the necessary parts; that is, assuming they even agreed to help - after charging me the inspection fee. One such plumber did come out, and he told us we'd have to spend over a $1000 to re-plumb our fireplace. Then I came across Hicks Plumbing on Yelp. Darrow was helpful and professional from the start. I described the problem, and he immediately asked if I could send him any pictures. I was thrilled that he asked. After discussing the job with him for a few minutes, I was confident he was our best hope. Darrow arrived when he said he would. He took great care in fixing our problem. He was professional and courteous, and he was transparent about costs. Hicks Plumbing will definitely be our go-to plumber from now on. read more

Darrell Hicks was available on a Sunday morning to help root out my main sewer drain. The night before we had sewege coming out in our bathtubs from backup. He is a gentlemen, and a thorough worker. Advised me on how I could save some money later by buying a product on Amazon for future root control. When and if I need work later , he is my man. Finally, the fee was very fair, and less that I expected on a weekend job, or weekeday job. read more

Darrow provides safe, prompt, reliable service. I trust him to come up with the best plumbing solution at a fair price. I highly recommend his workmanship and his company. read more

Darrow Hicks came out to repair the water line to my refrigerator, and inspect/evaluate the plumbing in our recently purchased house in Altadena. he fixed the water line and then made a thorough inspection, providing us with a detailed write up of his observations and recommendations. About a week later I called to have him reconfigure a gas line so our dryer could be installed. He took a look and concluded that we could make the proper and safe connection just by using a flex hose that was 12" longer. He then showed me how easy it would be to install myself, and did not even charge me for the service call! Darrow is a true expert, and committed to providing reliable, excellent, and economical solutions. I would recommend Hicks Plumbing to everyone. SIX STARS! read more

You might have good reviews but leaving your customer waiting and not returning a call when you said you will phone back for a confirm time! I followed up twice and no signs of Hicks reply. Guess I have to move on with another more responsive plumbing contractor. read more

This plumbing service is own and operated by the most professional and honest person I have met in all my years of hiring people or contractors to do work for me! After a really bad experience with another local plumbing business who absolutely tried to rip my mother in law off this professional came in and did the job in record time and little expense! It is a pleasure to know there are still people out there that care enough about there work and there customers to do the job right and not take advantage of the elderly! Thank you very much I will recommend you to everyone I know that needs your help! read more

Hicks Plumbing is the best. I live in Pasadena and had a faulty pressure regulator, it was making a horrible noise. I called Arroyo Plumbing, they came out for a look. They charged me $75 to take a "look", the guy glances at the regulator and said it would be about $750 to replace. "Can you replace the washers and things in it?" I ask, "no it does not work that way" is the reply. So, I snap a picture and email to two more plumbers, this does not sound right to me. I talk to Hicks Plumbing, they are very busy but can come in two days, he sounded nice and responsible. Ok, I will wait. He tells me on the phone, it will be about $100 to $150 for labor to replace, quick job. Plus the cost of a new regulator, if the old one cannot be fixed. Fixed? Arroyo Plumbing told me that is not how it works...ummm. Hicks comes over, says for about $100 he can replace the gaskets and washers and it usually works, but it is a risk. So, $750 from Arroyo Plumbing or $175 with labor from Hicks to rebuild. I say, let's take the chance and he rebuilds it in a half-hour and on his way. It works fine, and Hicks was absolutely great. I will never go anyplace else. Arroyo Plumbing should be ashamed of themselves. read more

Fantastic! This is old school primo customer service you cannot find anymore. They were a few minutes late and my repair was simple. Discounted it deeply. Definitely the only plumber we'll call in Pasadena read more

Very nice, honest, professional Plumber. Had an old gross leaking toilet, gave him a call and he came the next morning and installed a new toilet for me in what seems less than an hour. Despite it raining outside he didn't track any mud in, and he cleaned all the mess and disposed of the toilet for what I thought was pretty reasonable cost. Highly recommend from this experience. read more

I called Hicks Plumbing because of the great reviews on Yelp. I own a house where some of my relatives live, and I called Hicks to ask them to come out and look at a problem that was reported. I called on a Wednesday and asked them to call my family to set up the actual appointment. By Friday, no one had called, so my sister called them. They were to show up at 8:00 Monday morning. At 8:30 they called to say the wouldn't be there until 1:30. When they showed up, they decided that the floor was uneven (new flooring!) and they wouldn't do the work. read more

I called Hicks Plumbing due to a small leak in the wall of my shower / shower head spout. Darrow responded to our home as soon as he was available and quickly diagnosed and stopped the leak. Additionally, he noted and advised us of an issue that we assumed could have been the cause of the leak and needed to be resolved. Darrow could have "just fixed" the initial problem, collected payment and left the job - however, he was thorough, made suggestions and offered a very reasonable price. Darrow is well versed in his trade, is personable and professional. I will call on him for all of our future plumbing needs... read more

Ok, this is kind of bizarre, but after I paid the invoice IN FULL for all services he provided, I requested him to itemize out the bill to isolate the dishwasher install from the faucet install, as my flooring company was going to reimburse me for the dishwasher install (long story). In order to get reimbursed, they requested a separate invoice JUST for the DW install. So Darrow made a separate DUPLICATE invoice after-the-fact (again, paid in full). Well his invoicing system must remind him of "unpaid" invoices because months later he randomly hits me up to pay this extra invoice even though we paid in full for the job. Several years later and he is still trying to invoice me. He apparently is confused and even when I explain it he argues. Over it. read more

One reviewer said that "This is old school primo customer service you cannot find anymore." I called Darrow Hicks, he answered all my questions, gave me a quote then came to do the job excellently! I have no complaints whatsoever. What I have is a very high recommendation of him. read more

I had a clog in my toilet that I was unable to fix. Hicks plumbing sent someone over to inspect it and quickly realized that it was an issue that my landlord would be required to fix rather than an outside contractor and didn't charge me since he was only there a couple of minutes. I am so immensely grateful! There are many companies that would've still charged me despite only being there about 2 minutes, but they didn't. Honest, kind, and professional!! read more

Darrow has done a amazing job. The thing I appreciate is how thorough he is. Hicks plumbing leaves no stone unturned. I would highly recommend! read more

I own a beauty salon, and I searched for many years for a good plumber, because Lord knows I needed one. The owner Darrow, was referred to me by a client of mine, and 15 years later I'm still using him. He was reasonable, friendly, and clean. I've never had to search again. read more

Don't waste your time or money on this guy. Paid him to fix Hot Water Heater...did not repair, however, wanted to charge me again to fix the original problem. = ^ ^ = read more

Hicks Plumbing Technologies is wonderful. They've come to my house (my old house) on numerous occasions and I'm always impressed with their knowledge, capabilities, professional manners and quite frankly their kindness. They're pricing is very fair and they go above and beyond what you would expect from a plumber. Darrow is great. I feel lucky to have found them. They're super great. I cannot recommend them more highly. read more

Good job plumbing wise- but then he told me ' I don't work weekends' huh!? That's when some of us need a plumber most!

Business caught my name because my last name is also Hicks. but they were great. came out on a holiday weekend. very efficient, kind, personable and professional. definitely a plumber i would call again. read more

I called Hicks when my toilet was overflooring and Darrow came out 45 minutes later. He was prompt, professional and diagnosed the issue immediately. He moved things out of my garage to get to a valve or something he needed to access and put things back before leaving. He fixed a problem with an unrelated toilet (it had been making that annoying running sound for over 7 years!) and it took only a few minutes. He also had great advice on other service people would could help with a larger sewer problem for my HOA. It seems that the problem that manifested itself inside my house was because of a sewer system problem which belongs to our HOA. He even checked the system on a neighbor's property to make sure he knew the scope of the issue. He cleared the blockage for my system and charged me a reasonable rate for that. I would HIGHLY recommend this company and Darrow. My home was as spotless as it was when he started. He went above and beyond what anyone else would have done. And, I loved that he thoroughly explained everything. Darrow is awesome! Call Hicks before you fall prey to any of the larger companies, like Roto Rooter or whatever they are called. I tried them before on an unrelated issue and had to ask them to leave my house due to their outrageous quote. read more