My experience with HiTech has been outstanding. My realtor used Specialty Inspection in Pleasanton. Specialty found no termite and only dry rot. They wanted over $14k to do the work. Hi Tech only charged $5k to do the work. Since my realtor was not informed to put in the sales contract that Specialty did not have to reinspect the work, Hi Tech and I were at the mercy of Specialty on their reinspection. Jonathan Van Hoy did the inspections. After Hi Tech replaced the dry rotted wood and patched the smaller dry rot areas, Jonathan came back and created dents in the new wood and those areas repaired. Hi Tech had to redo the work caused by Jonathan twice. Jonathan is unethical and I will file a complaint against him. Hi Tech redid the repairs without charging extra. That is why Hi Tech is Diamond Certified and Specialty is not. read more

I am in contract buying a house & hire this company for termite inspection. I paid them in advance by applying Yelp 50% discount . Looks like a decent deal. The guy came & said he was too big to get into the crawl space to check the foundation. The report came out with extremely low estimation, compared to the termite report from seller side. Main reason is due to the un-inspected crawl space! & I have no time to hire people to do another inspection since we have to remove the inspection contingency per contract. Also, for the area that has been inspected, the "termite kill" quote is much lower than the price quote from seller side inspector. I lost the chance to fully inspect the whole property for termite & we have to take risk if anything big happened in wood parts in foundation/craw space area. Now I understand why their inspection charge is so low.... So with 50% off , I really didn't save 50% but lost the other 50%! An even bigger loss is time & chance to do another inspection... Not recommended, especially for buyer side! read more

Update... We put our house up for sale, and the inspection company found some termites. We called Hi Tech, because we thought we were still under the 3 year warranty. Sure enough we were. They were so helpful, sent someone out right away, treated the area. Now... The buyers decide they want the house fumigated. Hi Tech stepped up to the plate AGAIN! Gave us a very reasonable bid, made us happy, AND gave the new owners an additional 3 year warranty. You cannot find customer service like this! When we purchase our new home, we will continue to use HiTech. Our son is in real estate, and we will encourage him to refer his clients to HiTech. Great Job! Thanks HiTech:) read more

Beware of Bernadette, the customer facing fit for nothing rep! She is useless and provides less than a cent of customer experience. I cancelled my service purely because of her and not sure how many more customers this company may be losing thanks to her behavior. UPDATE: In response to your reply - Yes, thanks for giving additional discount. Just so you know, Bernadette initially setup time to do the treatment on Nov 9th and no one showed up. So what should I say about that? Should I charge you fees for not showing up even after taking a day off to wait for you. No call no update. I called back after two weeks to find out what happened and spoke to Anita who is a lot more customer focused. I did tell her there could be a potential to change the scheduling as I suspected due to my work and she did not mention any additional fees due to schedule changes etc., This is not about your company's treatment service, it is about your customer facing people and how they interact with customers. Customer service is the entire package - front office people, specialists who treat houses, after care - everything. Show respect and gain respect. Despite great people like Jim who inspected my house and Anita who works very closely with customers, you still have a few who need training. read more

We got termite tenting done with them. It was all good till the actual tenting happened. First things first- they don't do the work themselves but outsource it to someone else. No problem with that - except the tenting didnot happen on the day hi tech said it would. In fact it didnot happen on the next day till after 6 pm. We left out keys for the company and imagine being on a vacation and dealing with the stress of the home key being outside and work isn't going to happen when you have packed all the food and spent hours doing that. The two stars are for the quality of service they have given before and after the tenting. But the process itself was so stressful - I had to have 15-25 calls on my vacation to get an update on when the tenting was actually happening. Very very frustrating experience and would not want anybody else to go through this. They were apologetic whilaccepting the payment, but that can't really help with any of the stress that I dealt with and I have a yearly inspection from them - so will update this review again. The owner John contacted me and explained the problem. It seems like there was a disconnect between the phone conversation and the actual paperwork. I am updating the review to three stars because he actually took the time and effort to get to the bottom of it. Not giving it more stars because it would have been nicer if someone would have just told me that on my first call from the vacation instead of waiting this long. Also they picked the subcontractor tenting company - so this review reflects part of their negligence as well. read more

We have been using this company for 2 years. They are wonderful. Today Mike came and spent at least 2.5 hours to treat our house, including attic and crawl spaces. He is prompt, professional, thorough. We highly recommend Hi Tech Termite Control read more

These guys are: a) Competent b) Efficient c) Neat d) Courteous e) Thorough f) Knowledgeable g) Economical vs. other service providers I don't give 5 star reviews easily but quite simply, they're excellent. read more

My house had termites and needed to be fumigated. I chose Hi-Tech Termite to do the fumigation because they offered a 3 year warranty. Recently, I noticed what I thought might be new termite damage. Hi-Tech sent out an inspector who barely looked at the house... The reason he gave was that there was no way to tell if it was new damage or old damage (from before the fumigation). This upset me enough that I posted a bad review (this was about a week ago). But it seems that my experience (and original poor review) was due to a single employee who wasn't really doing his job. Hi-Tech Termite came back and re-inspected (this time very thoroughly). They found some areas with termite damage, but said that it didn't look like there were any active infestations. Under warranty, they said they'd come back and re-inspect in 6 months - this will enable them to see if there is any new damage or evidence of a re-infestation. Anyway, overall Hi-Tech Termite has been very professional - but like any business, they may have the occasional below-average employee. read more

Hi Tech Termite Control is amazing! We heard of them through a friend and are so glad we chose to work with this company. My husband and I noticed some signs of termites and decided to contact Hi Tech Termite. They were extremely easy to work with and got the inspection and treatment done in a reasonable amount of time. We worked with Anita who provided great customer service and guided us through each step. She was also very transparent which we appreciated. I would highly recommend them to any experience termite issues. read more

There was not a large wait for getting a service appointment. The sales guy came out and there was no BS ing on what needed to be done. They scheduled the actual service for the next morning. Were clean, in, and out quickly. Everyone was nice and polite. I highly recommend them. read more

I just want to say how awesome these guys are. I requested an inspection and they came early! I also expected to pay the $250 inspection fee that would be applied to the treatment if they found termites but they waived it since they didn't find any termites. I would highly recommend it. read more

This company is very professional and honest .. I'm so impressed with them !!! I had Miguel to inspect my house.. he was very on time and then spotted the issue I had, without me telling him anything. After the complete home inspection, including the attic... he explained to me that I have certain areas with termites , and this is how they behave and what to expect.. I was very impressed with him . All said and done, he prefered to do spot treatments rather than putting up a tent on my house, very honest. Knowing the scope of my problem, I decided to treat it myself.. and I told them this and offered to compensate for their work inspecting my house... they emailed back saying it is no problem, no charges !! If those termites aren't gone, I will definately do business with Hi-tech.. they are very honest and not looking to guoge the customer.. I have seen it first hand ! read more

We found what we thought may be termites in our attic. Obviously we were concerned about it, so we gave them a call. They were able to come out within a few days and identified it as Silverfish. Ben called a bit before that he could come early, but we weren't able to so we came at the normal time, still very nice to have the offer. He was extremely professional and friendly and looked at the area of concern. He also looked at an area of wood that was damaged and suggested it was most likely just milled that way so no reason for concern. The free cursory inspection was awesome and gave us a tremendous sense of relief. If we do have signs of termites in the future they will most certainly be our first call. read more

Fast, professional, love the half off discount!

Used their service. They owed a refund for several hundreds of dollars. Instead, they cashed a check and this required I cal and follow up multiple times. Anita took several messages and said they would send me my check for the refund. It never happened. No one let me speak directly with anyone in charge. And they use call centers to route most calls. Par for the course. Makes for a very frustrating experience. Go elsewhere - if you ever need someone to follow up, you will get the runaround! Will update the post if I ever receive my refund. read more

Hi Tech saves the day once again! My aunt thought she may have termites and called a company that uses orange oil to get an inspection. The inspector came out and yes there was termite activity present. Then she received the bid for treatment almost fainted! She said the inspector did explain where the termites were located but failed to check the crawl space under her house nor did he check the attic. My aunt called me and was hysterical about the cost of the treatment as she didn't know how she would be able to afford it. Since Hi Tech has been great to me and my client's I figured why not my aunt. I called the office and got an inspection scheduled within a few days. Ben came out and completed a thorough inspection (including the crawl space and the attic). I didn't arrive until after the inspection had been completed but Ben took both my aunt and myself around the property showing us each area with termite activity. He also reviewed the inspection report from the other company and found that there was no evidence of termite activity in a few of the areas that were cited by the previous inspector. He showed us those areas too! The report was emailed to me the next day and the price was very affordable and included a three year warranty! YES!!!!!!!!!! My aunt is very happy and no longer stressed about winged insects eating her house. Friendly staff, great service and excellent prices! Who could ask for more. Thank you Hi Tech! read more

Hi Tech was great for us. I called several more local termite companies and they were booked up. Hi tech was able to squeeze us in a short time frame as we entered escrow and our clock was running on 5 days. The could not access under the house as the crawl space needed modification and were able to come back the next day at no charge. They even sent me a report from each visit, which was quite helpful. Thank you for taking us on short notice and doing a thorough job. read more

My neighbor knocked on my door and said he saw termites fly under my front porch. The first thing I did was go to Yelp and check the reviews. Hi -Tech was highly recommended so I gave them a call. The gentleman that came to my door the next day was polite and knowledgeable. He checked everything and told me the problem was in deed at the porch. The price was fair for the amount of work that was performed. They even drilled 1/2 holes in the carport floor next to my mobile home so they could treat the dirt in that area. I opted for the 3 yr plan. It was a little more money, but they will come back next year and if there are termites, they spray for free. A lot to be said for peace of mind. Hi-Tech gave me peace of mind now and in the future. read more

This review is for appointment scheduling and inspection. After a swarm of dead termites appeared in my house overnight, I knew I had to get a termite inspector out ASAP. I called Hi-Tech Termite and they were able to get me a next day appointment. The day of the appointment, the inspector (his name was Ben Ortiz) called me about an hour and half before the appointment and asked if he can come early. Of course he can! He was thorough, pleasant, and tolerated my cat and dog. He quickly found the source of the termite infestation and recommended a treatment plan. I have not yet hired them, or any other termite company yet. Just waiting on some comparison quotes to make a decision. I would definitely recommend them to come out and inspect if you see or suspect you have termites. The customer service was excellent. I will update this review if I decide to hire them. read more

Fast, cheap (With the half off yelp deal) -- And setup my section 1 repairs extra fast as it was holding up a refinance. 5/7 would use again :) read more

Jim came out to check a door frame that had rotted though, on the exterior of the house, with suspicious-looking wood. We had concerns that termites entered. After poking around the area and looking for traces of termite waste and other evidence, he indicated it is unlikely to be a termite problem, especially given the other info we relayed about the age of the house and when it was last tented 10 years ago. He did a quick walk-around outside, and recommended not to worry about termites for a few more years, but rather tent the whole house every 15 years or so as more effective. He explained that vicane is still the preferred approach, and he mentioned a few other ideas to tackle at that time, like the foundation. We appreciated that diagnosis to do nothing now, zero sales pitch to use their services or undertake a more involved paid inspection. There was no charge for this visit. To boot, he offered some friendly suggestions to save money on the door repair, good ideas we hadn't thought of. It was all so helpful and informative. We're left with the impression that they are straightforward, informative, genuinely desiring to be helpful, without a trace of sales-yness. Hope they are still around when we get around to tenting the house! read more

Hi Tech Termite is an absolute amazing company & one I will definitely be recommending to everyone. Everyone I talked to from the moment I scheduled my inspection to the inspector who came out all the way down to the technicians who treated my home was OUTSTANDING! Although this company is located in Hayward they had no problem coming San Francisco. I was also lucky enough that the lady I spoke to from the office just happened to squeeze me in for an inspection the next morning. She assured me that I was going to get quality work as they have been Diamond Certified for the past 13 years so I felt a sort of calmness for someone with a huge termite problem. This feeling definitely lasted when the gentlemen came out to inspect my home. I could definitely see that quality work will be provided by Hi Tech just but the dedication that the inspector put in to checking every Corner of my home including my crawl space & attic. When it was complete he also took the time to go over exactly what he saw & what he believes was the best treatment option. Thankfully he did not push for tenting & instead I decided to go with a local treatment that I was able to book while he was there with me. I was also given his direct cellphone number to contact him with any further questions I had. Luckily for me Hi Tech was able to come out & treat my home a few days later. When the gentleman arrived for my treatment he took me on a walk thru about the treatment he was going to do & the chemicals he came with. This again put my mind at ease as I am a mother of young children so knowing this made it so much better. This company is amazing & I would highly recommend them every time! Truly Bay Areas finest! read more

We really questioned the quality of this inspection and the costs they estimated. They gave us an estimate of ~ $7k with no photos, proof or explanations. When our realtor questioned the report, they sent their realtor "relative" here to take pictures (which we never saw) and then said the estimate was really $3500 for work and $3500 for scaffolding - which is absurd! We had a second inspection company come out and perform a thorough inspection with pictures/proof of minor work to be performed and completed the work for a fraction of this cost! I would not recommend this company. read more

I wouldn't really think I could find termite guys awesome but these guys are. And I do! So yes, their prices were the best and that's why we chose them but their customer service was great, too, and has been great ever from the beginning and even now a year later. We had to have them come out a few months after our tenting to "spot treat" and they were great (as opposed to my normal experience of paying someone when hey've finished a job and then never hearing from them again). We just called them out again and this time the owner actually came out and it turned out it was a false alarm. The reason they get the "awesome" tag is because while he was here he spent another 20 minutes helping us figure out our super annoying ant problem. So nice! And now you know all about our bug problems. read more

Price was reasonable. Customer service: Professional and prompt The person who came in to do a follow up inspection did a thorough job. I recommend this company and would hire them again (if needed). read more

I'm writing this a year after they treated my home of termites to make sure they are done the job. Veteran Paul came out to reinspect and I couldn't believe how through he was. He climbed in the attic and under the house and spent quite a bit of time thoughout the entire house, inside and out spotting water issues not related to termites (for the moment). I wondered why they didn't do this initially, but I'm very glad he did it now. Five stars for Paul! Minus 1 star for not doing this initially. But I ultimately they did totally resolve the issue, so I'm extremely satisfied and add that star. Boy, I feel powerful. read more

Referred to them through Homeadvisor. Made a free appointment to have them look at my dry rot problem. Miguel showed up on time and was very professional. Since I was looking to have the work done right away, he told me that I would be better off getting a contractor to take care of it, since they were booked a month and half out before they could actually get to it. I appreciated Miguel's candor, even though he couldn't provide a quote for the work. I will check back with them, if I ever need a full inspection. read more

Hi-Tech is Great and I highly recommend using them! We didn't use them BUT let me explain why. We recently purchased a house. Before we close the escrow, we had another company that did the inspection and no termites were found. A month after we moved in we found termites in our master bedroom. Yes, a termite dropped down from the ceiling... Since this is our first home, we weren't sure who is responsible and what we need to do. We called the original company to come out and take a look. The original company came out, took a look and determine that it is subterranean termite. I ask him if there is some kind of guarantee or insurance for not finding termites before we bought the house. He said he'll check with the company and call me the next day. I didn't hear from him the next day but got an email with the quote. Wasn't too happy that I have to pay for it. Thinking since I have to pay for it, at least I'll shop around and see who has the best deal. I called few other companies to come out and give me with some quotes. One company came out, did the inspection and gave me a quote. Another company did the same but gave some good advise and told me that I should go back to the original company and work it out with them since they missed it. Then comes Hi-Tech! Ben was the inspector. He arrived earlier than the appointment time so that was good. He came to the house, I explain to him about our situation and what other companies have find and pointed out the places that has termite. He reinspected the area again and agree that this is definitely damages cause by the termites He said I don't need a quote from him because he wants to help us save money. He said the original company should be liable to fix it since they miss it during their inspection. He told me exactly what I need to do and how I can file a complaint with Structural Pest Control if they won't fix for free. The previous company was helpful to tell me to go back and work it out with the original company but Ben took the time and explain to me my rights. That's what I did and the owner of original termite company now agrees to treat the termites AND repair the damaged woods for free! So big applause to Ben! he helped us save over $4,000+. I would definitely use them the next time I need to an inspection! I also appreciate the original company for being responsible for the part that they miss. read more

This is a bit overdue but, big thumbs up to Hi-Tech Termite! At the time I just purchased my new home and these guys made this part of the process very easy on me. I initially talked to Bernadette, who was very polite and set up an inspection with me last minute for a Saturday and told me Steven would be coming out. He was very thorough and well informed. He did say Hi-Tech offered fumigation and local treatments which I liked because I was able to get an unbiased opinion on what treatment to do. (Unlike the other company). So I did end up going with a local teatment being they do specialize in it. On the day of treatment Rene came out shook my hand then proceeded to walk me through the process of what he was going to do. He even took pictures of the areas under the house where he treated for me! I have to say everyone I came in contact with was very polite, friendly and knowledgeable. I will definitely be recommending them as I already have to a few neighbors. Thank you Hi-Tech! read more

My experience with Hi-Tech has been very pleasant I must say. Terrence came to my home and did an inspection in a timely matter. Very polite and knowledgeable! Making an appointment was very easy. One of their technician just finished the job and I am very pleased with his work! read more

I bought a condo and my pest inspection showed termite activity on deck. My hoa engaged hi tech for a condo wide inspection and treatment. I recently called out and was with the hi tech inspector as he did additional treatment to my deck and a few others. His level of patience and completeness with the work was very assuring. My condo has a 2 yr contract with hitech and i am pleased as they seem very honest, professional and trustworthy. Personally, i am glad Miguel is assigned out condo!:-) read more

As a professional Realtor, I consider all aspects of third party vendors: courteousness, respect, honesty, responsiveness, and pricing. I've been working with Hi-Tech for the past two plus years on my transactions for my clients. Overall, I am very pleased with their work. From my experience, when another termite company tried to conjure up additional work (i.e.- bogus, inflated charges), Hi-Tech came out to re-inspect (while the other company didn't bother to show up) and showed us the integrity of the wood (an old water spot on the roof eave does not necessarily constitute damaged wood). Comparing Hi-Tech's prices to fix Section One items (damaged wood or infestations) versus other vendor's prices, I find that Hi-Tech is consistently less expensive; sometimes significantly less expensive. They get the job done well. read more

Great customer service! Jim was able to squeeze me in his busy schedule to come to my house and do an inspection of any rot wood issues. He was very thorough (way more than the previous termite company I dealt with) and gave his recommendations. I hired this company right away based on their expertise and service. The work done replacing the wood rot by Jose looked great! I am glad I contacted this company (the other termite company I dealt with completely ignored me). I will have High-Tech inspect my house moving forward. read more

I've searched online for a termite inspector for days (for VA refinancing) trying to find one who can do the inspection without trying to rip me off with the services they offer. I was able to book an appointment the next day and I even got 50% off due to a discount at Yelp. Jeff, who flew from Orange County to help out, was wonderful and so professional. He explained to me what he's doing & what he's looking for. He didn't find any termite damages but he found some damages to the wood that frame the windows and stairs to the in-law unit (due to water/fungus). I was given a quote for repairs and preventative measures but the decision was left up to me. Thank you Jeff & thank you Hi-Tech Termite control of the bay area!!! read more

You can't ask for more with this service--except to not need a termite service! Everything about Hi Tech Termite control was competent and professional. It was easy to call and schedule an inspection, with friendly and helpful office staff. Inspector Miguel was punctual, courteous and incredibly thorough, and I appreciate that he did not push fumigation in lieu of extensive local treatment(s) as a first pass. And today, the two Mikes who performed the treatment were punctual, considerate, and highly expert and professional. Definitely highly recommend Hi Tech Termite control. read more

Just had a wonderful experience with all aspects of working with Hi-Tech Termite Control. The repairmen who came out to do the repairs were awesome. Steve and James were competent, professional and courteous. They did an excellent job on a tricky repair. The next day, Mike and James came to do the termite treatment. They were also competent, professional and courteous. Mike made a point to explain everything to me and made sure I understood everything well. My dealings with the office people on the phone and Miguel who did the termite inspection were also great. I am very pleased I chose them and will recommend them to any friends who ask. read more

They were amazing every step of the way. From the first time I called for an inspection to finishing up the job and taking my payment. They give you a lot of information so you can understand the problem instead of just giving you numbers. They also have a 3 year warranty and they will come back to inspect and treat (even if it's in a completely different location) as necessary. I really hope I never have to deal with termites again but if I ever do I know they'll take care of me. read more

Great Service! I was referred to Hi-Tech by my Real Estate Agent, and I couldn't have been more pleased with the service. We needed an inspection on a home we are purchasing, and we needed it right away. No problem, with Hi-Tech, my Agent called and got an appointment for the following day (plus, I got a sweet deal by using their Yelp coupon!) . The inspector was there right on time, was very knowledgeable and courteous. What I appreciated most about the service was he took the time to explain to me in detail, what he was doing and what he was able to find. He got our report completed and back to us the following afternoon, we were able to remove the inspection contingency from our contract 2 days early!! read more

We had evidence of dry termites. Ended renting. They subcontracted with a company that did a good job. We had no problems Very easy to work with and everything happened on time. Would recommend. read more

I contacted Hi-Tech Termite Control for subterranean termite problem we add been experiencing in Castro Valley. The company sent Ben out to give us an inspection within a few days. Ben was a very thorough with his inspection and answered all of our questions. He also provided us with different options with his estimate which we received the next day. We were ready to have the work done immediately and Hi-Tech what's able to send someone out the next morning. The technician who came out to perform the work arrived on time and was very professional and polite and explained to us exactly what he would be doing and about how long it would take. He answered all of our questions and we were very pleased with his work. He went the extra mile! I would highly recommend Hi-Tech Termite Control to anyone, plus they have an excellent warranty. read more