Colleen is a waxing angel from above for low-pain-threshold girlies like me! I always dread hair removal appointments, especially for my nether region. But, I'm legit looking forward to seeing her in 4-6 weeks on a regular basis. Read on to learn why I highly recommend her sugar waxing services. WHAT I DID: * Brazilian Sugar Wax ($65) PROS: * Service was truly top-notch. She's a great conversationalist, which distracts you from the pain. She gave me helpful tips for how to treat/prevent in-growns and discoloration. She also removed some of my in-growns during the appointment, which I was super grateful for. * The vibes of her studio are immaculate. Cute interior design. Dope music. Comfortable bench. What more could you ask for? * She is FAST and great at pain reduction! I was out in 20 minutes and didn't cry at the end of my appointment - win win! * Payment was easy via Venmo. She does require payment upfront though to discourage no-shows. CON: * The only thing I disliked is the ointment or serum she applied at the end. I'm sure it helps with post-wax healing, but I found it to be very sticky and slightly uncomfortable for walking. read more

Omg this was my first time trying sugaring and I came across hey sugar and I am so happy I found this place! I highly recommend coming here Colleen was amazing!!! She was super sweet and made me feel so comfortable! The inside is super cute and girly, I loved everything about it. I'm so happy I have a place I'll be coming back to! Colleen your amazing! Oh and the pain wasn't as bad as I imagined! She takes her time and makes you so comfortable. read more

Hey Sugar - Sugaring Near Me - Long Beach , California

This review is solely based on the scheduling experience. I never received service, so I can't speak to it. I am new to the area and was looking for a new provider. I read really nice reviews and it was close to home, so I scheduled in advance for my first appointment. The first communication from Colleen was to notify me of the policy to pay in advance but then she told me that she needed to reschedule me because she had another appointment in another location that afternoon. She asked to move me up the same day, but my schedule wouldn't not allow it, so we rescheduled for the next week which was the day before I had a flight the next morning for a trip. I paid in advance and prepared for my appointment. About 1.5 hours before the appointment, Colleen reached out to say that she had to cancel appointments for the next 2 days due to a medical issue. I'm a reasonable person. I understand things happen, but I did express frustration to Colleen because this was the 2nd reschedule and based on her explanation of her issue, it was clear to me that she knew that she would have to potentially cancel the day before. I told her that I would have appreciated that consideration because it would have allowed me time to reschedule with someone else. I was offered a refund and it was returned right away. I would have been open to trying again if I felt that my time would be respected in the future, but Colleen did not offer customer service that was acceptable to me. She did text pictures of her issue and explain why she could not work. I explained to her that I did not need evidence. I believed her and would not want her to be unsafe, I just would have appreciated advanced notice (when she knew the day before that she would likely have to cancel). She did not respond with any understanding or apology so I opted to take my business elsewhere. read more

Wow! I really appreciate Colleen, this was my first visit to her - but prior to that, while coordinating, she definitely made me feel at ease and gave me an idea of what to expect. She has a great demeanor, is super fast and efficient - and trust me when I say that it was significantly less painful than traditional waxing. Please note: She is located inside the Los Angeles Apparel Market Building on the 5th floor (there are stairs and elevators), there is only street parking so plan ahead, cause this is downtown and she will have to cancel if you're late (otherwise its a domino effect of appointments getting pushed back). read more

I am new to Yelp and often do not review but I felt compelled to let others know of my recent experience with Hey Sugar. I found Hey Sugar after much research on Yelp and other websites about seemingly quality sugaring places near my college campus. I made an appointment with Colleen for full legs + Brazilian + underarms at first, and that's when I first learned of the prepayment policies. For that combination of services, clients need to pay half the amount upfront, and even if the plans change the day of -- like you do not have enough hair to be sugared -- you are still responsible for paying for that service. I hadn't found that at other (yet further) sugaring locations, but I was in a short timeline and, again, wanted something close to campus, so I decided to stay with this company. I canceled my first booking and decided to do a Brazilian and underarm combo instead. After I booked, I received an email from Colleen stating I need to pay $49 per the prepayment policy. I had assumed the pay-half prepayment policy she explained during the full leg + Brazilian + underarm combo applied to all her services. I got an blunt answer of "no". So I replied like, "I understand and I'll send it shortly." I also asked if she has a list of prepayment policies somewhere on a website or page so I can be more familiar with them. I then got the response you can see in the photo with her essentially refusing my service outright. You can see my reply in the next photo as well. Overall, I was hopeful and excited to try Hey Sugar for its relative affordability and close distance to my university, but Colleen's lack of professional communication and client-oriented service was truly disappointing and lost her a customer. I hope other people are aware of this and her hidden/conditional prepayment policies before booking. Although this is no testament to the work that she does once you do successfully book with her, I think the interface a client has with a professional before they even book is very telling of the type of experience that client would have. So in my case, being refused was a blessing in disguise. Also, her online communication is not very friendly nor professional in my opinion. read more

Hey Sugar - My response to Colleen - Sugaring Near Me - Long Beach , California

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Colleen is the BEST! Very professional and kind! Between the fun conversations and her method the whole this was over before I knew it.. she's that fast. I was so happy with my results they lasted 3weeks almost 4!! Her place is sooo cute I love the way it's decorated. I can't wait to go back. Not to mention the drive dow pch WOW stunning views read more

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Colleen is wonderful! Terrific bedside manner and excellent skill. She is very kind during the process and does quick work so pain is minimized. :) Much less pain than I expected. Your wax will last longer than you expect and the pattern of regrowth is so much better than what I've experienced with traditional waxes. I highly recommend her and I'm crestfallen that she's closing her DTLA location. She is so good that I will likely travel to LBC to see her! read more

Just had my very first sugaring experience this passed weekend with Colleen and it went pleasantly well!! Since I know it is tricky to find parking in DTLA especially on a Saturday I had my fiancé drop and pick me up to my appointment. Colleen had me in and out of there all within 15 minutes and within those 15 minutes we just just conversed and caught up with each other since I met her a couple years ago through a mutual friend and I always like to support people I know with their own business. I will most definitely be sticking with sugaring now and probably won't ever go back to waxing! The pain wasn't bad at all and totally tolerable and she had me very comfortable since I am pregnant as well too. I will most definitely be coming back! read more

I just wanted to say thank you to Colleen she was amazing. I was so hesitant to go back into sugaring since the first time hurts the most because the hair is so course. But she was very patient and wonderful with me. She did everything to make me feel comfortable. The quickest Brazilian I've ever had too btw! She is honestly such a doll. Her vibe is just amazing. Love her already! All I've been doing since my sugaring is tell everyone I finally found a girl in LA. Can't wait to see her again. read more

Colleen is Absolutely AMAZING!! I've been getting Brazilian sugar from her for yearssss now, I literally ONLY trust her to sugar me. Definitely have not shaved or done hard wax since!! She's super quick and sooo sweet. Such a kind heart and beautiful spirit she will definitely take care of you! Plus it lasts for a long time! Recently did full arms, legs & Brazilian; didn't take long at all & my skin feels so smooth and amazing!! Thank you Colleen, you're the absolute BEST very much appreciate you :) read more

Loved this place. The room was extremely cute. Felt really comfortable with owner, she definitely knew what she was doing. Got it over pretty quickly! I was able to book my appointment asap too - very responsive. read more

This amazing woman did such a good job and was done in ten minutes. Tell me when you've ever had a ten minute Brazilian wax? And I had some stubborn hairs from a 2020 full of neglect. So communicative and understanding. She asked me if I wanted her to talk to distract me or if I wanted her to warn me when she was going in for the more gnarly spots (much appreciated since it had been a while, thanks to covid). Pro tip, you know she's located in DTLA so if you're driving, get there early obviously. There is a $6 lot right around the corner, best parking option in my option, next to the Ace Theater. Better than circling the block for half an hour. Colleen is awesome. Make an appointment ASAP. read more

I've been coming here for almost 3 years now! Colleen is so accommodating and the best when it comes to taming your lady garden. She's super down to earth and is very professional. Download the Vagaro app for easy scheduling and see when she is available to book your next appt. read more

Colleen is awesome! She's super nice and has great customer service. Her prices are very reasonable and I look forward to being a regular customer. I was a little confused about the location but I was able to find the place (5th floor; wooden door with #525). Make sure you have an appointment and that you arrive early. It took less than 20 minutes. I didn't want to deal with the parking so I had someone drop me off and pick me up in 30 minutes. Colleen is booked so it's important that you get there early. As I was leaving another girl came into the room. Note: there are no bathrooms. Just a room with a message table so go prepare. read more

Hey Sugar - If you're in front of this door, you're at the right place. - Sugaring Near Me - Long Beach , California

As a first timer I was really nervous but Colleen did an amazing job making me feel comfortable and providing quick services. The location was a little tricky it is inside a building but a quick call clarified location. read more

The 3 key things to the best wax / sugar: - clean - quick - least amount of pain Colleen is incredible. I've lived in NY, SF and now LA and this is hands down the best experience for sugaring. A++ read more

Colleen is a remarkable person and makes getting hair removal almost a pleasure? Definitely, not as painful. I'm a big sissy and turn into a baby when I get sugared, but Colleen makes it a point to reduce the amount of pain inflicted. And she is super down to earth and affable, so the whole experience is delightful. And she is thorough!!! And she owns her own business! I'm all for supporting local business, especially ones owned by amazing women. Her sheets on her bed are SOOOOO SOFT! It is so comfortable! Makes me regret not investing in my sheets at home. Check out Colleen. She has a first timer special, so take advantage of that. Street parking sucks in DTLA, but you can potentially park temporarily in a yellow loading zone because Colleen is so quick. read more

I have only good things to say about Colleen and my experiences at Hey Sugar! I've been going to her for years and have been comfortable referring her to many of my friends. Colleen is super experienced and works very fast. The place is clean and she makes you feel very comfortable! She is a small business owner and does all her billing and payments herself. That being said, I've never had issues with payments. Just thought I would add that after seeing a previous review. The only cons might be the location, but it hardly poses as a problem. The place is small and might be a little weird to find for first timers, but she has a doorsign and you can always text her if you're lost! The one thing that you may have to work around is parking. I would recommend finding ways to get there besides driving because it can be difficult to find a spot! read more

I have always dreaded getting sugared but Colleen always makes it so comfortable. She is great at what she does and it's always a pleasure coming to her. I would definitely recommend her. You would not be disappointed. read more

Will be a customer forever! Colleen is amazing and does a wonderful job! Ive sugared before but basically today was my first time sugaring all over again because I went an entire year without sugaring/waxing/shaving so you can imagine what I was working with!! Colleen was quick and literally i was expecting so much more pain. Great experience and would recommend! read more

Colleen does an amazing job with all her sugaring services. She is professional and thorough. I've been her client for 4 years now and I highly recommend her! read more

Let me start off by saying, Colleen made me feel so comfortable from the moment I walked in. Super professional, and she did an AMAZING job. I've been looking for a place to get waxed for a while, so glad I found her! Definitely coming back! I'll be recommending her to all my friends. Thanks again! read more

Colleen Osborne, Sugarita's New Place is inside the L&R Nail Salon on 304 S. Edinburgh Ave., Los Angeles, CA 90048. Parking: Street metered parking on 3rd street. Edinburgh Ave., is residential street parking with permits. I wouldn't chance it. Enter the nail salon and go up the staircase to Room 3 for sugaring. If she's with a client, you can have a seat and wait on the mini white stool next to a pile of magazines. Colleen is the one with tattoos on her with medium blonde hair. As for the sugaring.... It's an organic mixture of lemon, sugar, water and something else - I forgot (looks just like honey). She uses a dollop of it (mine was the size of a golf ball). So there's no sticks involved, and she uses the whole golf ball size amount on me - both front and back sides. At the end of the session, it looks like your cat just coughed up a hairball, lol! As you do the butterfly pose, Colleen will spread it on your parts, and she'll walk you through it with warnings and deep breaths, before she pulls. You'll also be hands on assisting her with pulling your skin taunt to ensure an effective, cleaner pull. She's easy to talk to, and will keep you distracted from the pain as much as possible. For your back side, you lie on your sides and assist her while she sugars. Afterwards, you can preview your kitty, and she'll tweezer any tiny ones you have and clean you up with tea tree oil, and will give you post care instructions until your next sugaring. Surprisingly, it didn't hurt as much (about the same pain as waxing - like a quick, electro shock you get from rubbing your feet on the carpet. For my first time sugaring, I've enjoyed it. Now, I got to experience both the wax and sugaring versions. Both are great and I feel so smooth all over, yay! Definitely worth giving Colleen a try - until then, see you next time, Colleen! :) read more

Hey Sugar - Pricing for sugaring. Newbies are $29 (female) and $49 (males). Returning female clients are $39 (dunno bout males). - Sugaring Near Me - Long Beach , California

OMG! I love this place... honestly the best wax ever! Very fast and clean. Thank you Colleen you are awesome! I highly recommend this place.. read more

Unfortunately I didn't even get the point of having a convo to set up an appt. I heard lots of good things about this person, and also looking at the reviews I figured it would be an good experience. I sent the person a message back n feb. they responded for me to give my phone number I accidentally left one number out. But I did provide the correct number. I contacted her again this month to see about setting up an appt and the response was that they responded in feb which they didn't. I'm confused as to why I had to call to just get general info ie pricing for the services or details of the services. It would be nice if that information was listed Or if a website was provided to get that info I was very excited about trying the services but based off the interaction I'll pass read more

Hey Sugar - Sugaring Near Me - Long Beach , California

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Believe the hype. Colleen is everything. It's hard to find people who still value their craft but here we are. I've been to multiple waxing places and, even though this was my first sugaring after a year of shaving only, the pain was a LOT less than a wax. She's not only thorough but efficient and quick. She's got me looking right for my baecation I will 100% be a returning customer. read more

It was my first appointment today and I can honestly say that I loved it. It is worth getting sugared better than waxing. Colleen is very professional and lovely. The whole experience isn't awkward because she initiates conversation to create a connection with all her customers. She also explains and guides you through your waxing experience. So if you have any questions, feel free to ask and don't hesitate. Also make an appointment for what you want to do because if you add last minute, Colleen may not be able to do it due to her need to keep to schedule to prevent other customers from waiting. To get full Brazilian and armpit wax was $61. The price is very reasonable and I loved my first experience so much that I'm going to start being a regular. A VERY important info that I must not leave out is that the sheets are always clean and changed out after each client, therefore, no need to worry. The blinds are always closed along with the door locked to give privacy. read more

Hey Sugar - Sugaring Near Me - Long Beach , California

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Consistently great wax with minimal ingrowns and pain. I have had hard and soft wax from both really good and bad waxers, and now sugaring with Colleen. I want to stick with this and not go back to any other waxers. if you like hard wax, I can tell you that this is more efficient and has as little or even less pain than hard wax, with no irritation afterward. Also, Colleen makes you feel comfortable and I love that she applies pressure after she waxes each area to decrease any pain - this technique is KEY. Colleen will advise you not to do any sweaty activities for 24 - 48 hours after the wax to minimize ingrowns. Follow her advice! :) read more

I had an appointment with Colleen in Downtown Los Angeles. I loved her studio, it is very nice and private. Even though I live in South Bay, I chose her because she has an incredible skill set and has over 9 years of experience. Her sugaring technique is perfect. Colleen is quick and I experience very little discomfort. Sugaring leaves my skin feeling nice and smooth and minimizes ingrowns. Highly recommend her! read more

Ladies (or gents), we all know getting a Brazilian wax is awkward and it makes you cringe thinking about the process. This is TMI but because of that reason I've delayed my session and pretty much .. let it go. I finally found the courage to reach out to Colleen to make an appointment after numerous painful moments of shaving myself. I've heard the pros of sugar wax compared to the regular wax people are more familiar with. And let me tell ya honey I was ready to be sugared! Location is in downtown LA and of course the parking is an issue. There's only metered parking or the option of paying $15 at the lot right next to the building (not worth it because your session will take less than 10 mins). The sugar process: I must say the most painful sensation you'll feel is when she's applying the sugar. And that's only because your hair is tugging with the sugar but it's nothing excruciating and completely controllable. Mind you, no strips are used just the pull of the dry sugar. This may sound like a nightmare but I am one that has zero tolerance for pain and this was far less painful than my previous waxing experiences with the strips. So happy with the outcome especially because I'm couple weeks in and still baby butt sugared!! Colleen is also great with responses through Yelp messages. She's quick with giving appointment times and will try to get you in as quickly as she can! read more

Made a 9:30 AM apportionment through the Vagaro app listed on here. I show up business is closed called the number listed and was rudely told "idk what's going on but I don't open till 11:00 AM". Instead of coming up with a solution for a client standing outside of your business, she still questions me and doubtingly asks if I'm sure I made the appointment. I've already suggested she update her business hours on the Vegaro app. Definitely wouldn't feel comfortable referring anyone to her. Customer service is always key! read more

Colleen is great! She's so professional, knowledgeable and very, very quick - I hadn't been in for over two months and she still had me completely done in well under 30 minutes. Sugaring works a lot better for me than regular wax - I have less ingrowns and redness. I also feel like it gets more of the hairs and I have less stragglers? It's basically a ball of gel-like sugar that's spread across the hairs and then pulled off, similar to wax. I personally also don't find it as hot as wax although I think Colleen can adjust the temperature to your liking. The studio is always clean and comfortable, it's downtown in a building near the fashion district (I take the bus, there are many stops nearby). I definitely recommend whether it's your first time sugaring or whether you're a sugaring veteran! read more

Colleen is the absolute best! She's so friendly. It was my first time ever getting a Brazilian so I was a little nervous exposing my vagina to a stranger but she made me feel comfortable She went over the steps with me and was very informative Will definitely be going back to her read more

It was my first time here and I absolutely adored Colleen! She was so sweet and reassuring during the whole appointment and this was the best experience I've ever had with waxing/sugaring! She kept telling me I was doing a good job and it made me feel very comfortable and safe in her hands! read more

Best experience! Colleen is very sweet and personable, and made my introduction to sugaring a breeze. She worked fast and explained everything to me and even shared a few laughs along the way. Will definitely be a return customer & highly recommend her to others. read more

I've been waxing for a while and I've always had a good experience, but my friend and I wanted to try sugaring and let me tell you I'm never looking back! Colleen is AMAZING she's so sweet and makes you feel super comfortable not only that but she makes the experience go so smooth and most importantly painless! Her set up is so cute and clean. She does a great job I highly recommend her! Definitely coming back read more

Wow first time coming here with Colleen. Great experience and she definitely makes you feel welcomed great service will definitely be coming back after a few weeks read more

Colleen is awesome! She makes you feel comfortable and has such a great personality. I had never tried sugaring before her, although I had Brazilian waxes for years. It's been great seeing her and I highly recommend! read more

I've been going to Colleen for a few years and she's incomparable. She's fast, thorough, and really phenomenal about tailoring her communication to your needs during your session. Plus she's an utter sweetheart. Highly highly recommend!! read more

Colleen is the best. I've been getting sugared by her for a little over a year and I can't imagine going to anyone else ever.