I reserved a car days ago, but when I show up to pick it up, I'm told they don't have my car here. I specifically reserved a car with all wheel drive/4 wheel drive on the website, and I was told they can't guarantee a car they get later in the day will have that. So I have to wait around until other cars get returned just to see if they can find a car I specifically reserved. I'm a Gold+ member and I made the reservation right on the Hertz website, not through a third party. read more

I usually prefer hertz over enterprise which is still the case because enterprise was horrid. I am not pleased with my rental. I always pre pay and had a set reservation. My husband waited almost two hours to get the car we paid for and it still came back dirty while having to pay $176 for ONE (1) day. He said there was also a lady behind us who paid for a reservation that also didn't not get the car she requested. I'm frustrated we paid top price for a dirty unready car read more

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I was used to make a vehicle disappear, plain and simple. I reserved a sedan and got a 4WD Jeep Compass that smelled like one of more people smoked about a pound of marijuana in it with the windows up. I was going one-way from Lancaster to a city North of Sacramento. It's fine, except that I was worried about being charged for something I didn't do for about 8 hours yesterday while driving, and worried that I may test positive if a surprise screening occurred at work. read more

My experience at this rental location has always been great, Channel you're awesome. Thank you for always giving the best customer service, this last time I went in to exchange the EV and she had a car ready to go for me was in and out in a timely manner. She answered all my questions and was very nice and respectful. I appreciate all your help Channel! read more

I will not be renting from hertz ever again horrible place bad customer service ... dirty cars beware people take your money somewhere else

My Hertz experience was absolutely amazing. the Associate was kind, friendly , professional and went Over and Above to accommodate our rental needs. whenever we have a need for a rental vehicle, this Hertz location will be my go to. my referral to this car rental place is Tops. read more

Very terrible location. I planned a beach trip with my family, that was in LA visiting and showed up to pick up my 7 passenger vehicle only to find out there was none available. The vehicle was already reserved, so how is it not available. No call, no text, no email. Being part of the presidents circle, I would expect more. Management could care less and no apologies were given. Long story short, my guests never visited the beach and hertz in Lancaster should be ashamed of how they treat their customers . read more

Super easy to rent a car. Very friendly staff and a pleasant experience. The car could have used a cleaning though.

If it were applicable, I would give 110%. The crew in the Lancaster office is professional and, most importantly, Kind. I have rented from this business at least ten times if not more. Every time I walk into the establishment, I see professionalism, courtesy, and Kindness demonstrated. I attribute the workflow to the crew working together to complete the job. I commend them all to the highest compliment. The two gentlemen and the tall model-est lady make Hertz look good. So when looking to rent a car for whatever reason I recommend Hertz in Lancaster CA if you want to be treated like a celebrity Deverly Williams read more

I am a Hertz Gold Reward member and a AAA club cardholder. The Lancaster location is not much to look at it's a very run down dirty establishment. The service is questionable as only one person was working for both pick and return which caused an extra wait both times over 20 minutes. The car I received was dirty on the outside and the service light came on during my trip. I have never had that happen before and I have rented cars weekly over a period of three months. They need a bigger lot and more staff. read more

The worst customer Service: Staff looks at you like your not even here, they don't even for respect acknowledge your presence. Cars are always out of stock and they keep saying we will call you to follow up and is either you come or call cause they never reach back. Too, bad a big company like GM works exclusively with them when when selling you a defective car that now has to be fix and meanwhile one has to go thru the BS of a company like Hertz. read more

Your main goal in renting a vehicle is getting in the vehicle and on your way!! The team they have at this location has that as there primary concern ! I will continue to do business at this location and with the company. Food for thought Strong teams have strong leads. read more

Hertz Rent A Car - Chevy Malibu - Car Rental Near Me - Lancaster, California

That lady manager was so rude. Bad customer service. Firstly on the phone. I should have thought 10 times before going there after the phone call. read more

I think the location is understaffed, leading to longer waits, but the staff they do have is the most patient and helpful staff when you do get to the counter or get through on the phone. They need more support, but thank you to the kind staff for all you do. read more

We rented a car from here on 3/21/23. We chose the managers special for 49 dollars a day. When we returned the car after a day it ended up costing us 204 dollars. We did not sign up for any of the extras. There billing practices are set up to confuse you. Pre pay a certain amount, then they charge charge another amount. You return the car and they tell you you need to pay even more. Too confusing too expensive just straight not good business. read more

So I watch them give a customer before me an attitude because the customer was told they don't have the vehicle he reserved and he was upset. Guess what my turn came and same thing. They should just close down. No service no car nothing but nothing we can do. I got dropped off at hertz to pickup a vehicle they don't have. The person helping made it sound like it's cool the website allowed you to book a car we don't have and I don't care if now you don't have a ride back home. It's $20 Uber ride back to my home. Not even a care in the world if a customer is stuck since now they don't offer rides to their customers. It would have been ok if at least they covered the Uber back she said nothin we can do for you, Next... They don't care at all so all I can say is myself and my businesses will no longer be renting from this Hertz location ever again. 2x is a charm. This is not the first time they have had an attitude and will definitely be the last. read more

Got a rental car here and, ended up being overcharged almost $700!! Causing the account I used for the rental to be overdrawn. When I called the main 800 number, I was told it was because, the employees didn't close out my rental until the day after I brought the car back...causing extra fees, holds, etc to be placed on my card. read more

3 stars is for Hertz itself because they will allow reservations even if the location doesn't actually have that vehicle available when you show up. So even if you have a reservation and show up that car may not be available or back on time which is why you see so many customers upset that they can't just show up and leave with the car they reserved. I give personally 5 stars to Chris! I showed up in the morning with a reservation and over heard her explain to another customer - who was frustrated- about how it really works and it made all the difference to him and to myself - who was also frustrated about not being able to get in & out. When I returned later in the afternoon (after a DMV adventure) to finalize my rental Chris was very accommodating and gave GREAT customer service! She made my ridiculous day end on a wonderful note with her hospitality and desire to make me feel taken care of! Let Chris take care of you- she's your gal! read more

So, Hertz as a corporation will never get another rental from us. This location is SUPER shady. We literally got a rental to drive it to drop our car off at the shop and go home. Only made one stop and then it sat in our driveway till the next day when we returned it. The super rude woman who worked at this location... ignored me when I came in, pranced over to the car like she was on parade and then after her "inspection" tried to charge a pet cleaning fee for a few dog hairs that were loose on the backseat (we have a Husky type doggo and he's been shedding but he never rode in the car). She tried to say they were "embedded" in the seat and suggested we drive it somewhere else and vacuum it out (even though there was a vacuum sitting right by the rental car. Then when I gentle swept the hair off with my palm (definitely not embedded) and asked to see a manager ... she claimed to be the manager and refused to let us speak with her supervisor. But, to top it off... it was a lot of work to even talk to a human for customer service through Hertz corporate number and they promised to call us back and never did. Moral of the story... they don't care if you have a bad experience, they won't try and make it right and you might get scammed by their staff. Oh and they purposely didn't take a photo of a dent that was underneath the car / which was super fishy too... like they were waiting to pin it on someone who didn't get the insurance. Gross stuff. read more

Highly recommend renting elsewhere. I reserved a cargo van online, obtained a reservation/confirmation number for the cargo van for 4:30pm. Went to Hertz at 4:45pm and they told me they didn't have a cargo van to rent me or anything close to a cargo van such as a truck. This is the 2nd time they have done this to me in the past year. This really messed up plans for me since I was relying on them to provide me a cargo van.. If I would have known that they didn't have one I would have went elsewhere. read more

I've been coming here for the past couple months because I'm currently waiting for my car come in. The manager (I believe she's the manager) is very nice and always looking to put me in a good car. Everyone else is helpful too. Every car I've driven has been clean and the pick up/drop off process is always quick. read more

I am absolutely appalled with the lack of customer service at this location. I was charged $80 for one day with the most basic car not including tax and insurance and gas. For the price I was paying, I would expect at least decent service. My appointment was at 11:30am, I wasn't put in a vehicle until 1:00pm. The vehicle I was given was completely filthy, I couldn't see through the windows and there was rotting moldy fruit sitting inside the car. The employee that checked me out was not wearing a mask even though it is required by law during the pandemic and didn't even sanitize my vehicle. After waiting for nearly two hours, being given a completely filthy car by employees refusing to wear masks and being charged nearly a $100 for a ONE day rental, I don't think this location will be around for very long. read more

Great and easy as usual rented over 25 cars from these guys they are my go to and they have never let me down or change the price on me.

absolutely phenomenal staff and management team here. ive worked with everyone kenny, kwanzelle, and chinara (im so sorry if i mispelled names) they have bern very accommodating and helpful and made my wedding weekend amazing. tha k you all and god bless i highly recommend hertz rental in lancaster on 10th st w to everyone!!! read more

I would recommend them to nobody. They have no type of respect they sit there and have people come there and eat. I was there this morning to tell me to come back and then when I get back, they tell me all your debit card was declined because of credit when the fuck you start checking credit for a damn rental read more

Oh my God what a nightmare we went through with this location and it's manager last week!!! Is there a no star rating at all. The problem Is they are licensees and not corporate location so they have no respect, empathy or conscious helping Hertz Gold Plus members like me. They literally stand in front of you and lie to your face. Especially the manager, Bonnie Cusmano needs to be fired and replaced with a human being with a sense of knowing what does customer service means. read more

Went in there and the guy did not even once look at me much more greet me. He helped the two parties to the left and right of me then continued talking on his Bluetooth headpiece!!!! I guess black people are not welcomed unless the other black guy is there or a manager! read more

Hertz Rent A Car - Car Rental Near Me - Lancaster, California

Reserved a medium size car for 10:00 AM- I show up at 9:45 they tell me they have no cars until 10:30, I wait until 10:30 then they said they have no medium cars available only super small, I'm driving with 4 people to San Francisco and back, so I'm forced to take a smaller car, and they wouldn't even change the price to adjust for the smaller car, then it took over an hour for them to clean it and put gas in it and rent it to me! Avoid this hertz rental car at all costs read more

I just love this Hertz! I've used this company 3x in the last 5 weeks due to my car needing to be repaired. Everyone is so helpful, kind and always smiling. Shanera and Q are always so friendly and working so hard. The cars I've gotten have always been super clean! Thank you for GREAT customer service! read more

I rent from this location once every month. I have come to have very low expectations. Today was no different, Although they were a little busy this morning the vehicle I received was absolutely filthy food on the inside and dirt road grime and bugs on the outside on the outside. Sadly this is the last straw for me and Hertz I'm done. As a presidential member in their program and the number of rentals I rent a year it's unfortunate. Customer service is a thing of the past. read more

HORRIBLE HORRIBLE HORRIBLE. I wish I could give zero stars. Made reservation a day prior. Called the morning of reservation to confirm car would be ready. Showed up at reservation time. They checked the car out to me and then told me the car needed to be cleaned/washed. Waited for over 30mins while car never moved from parking spot. I told them to cancel the rental, and I walked away. This place has a lack of management. It needs a customer-oriented manager to fix it. Places like this do not deserve business, and should not be in business at all. I will go back to using Enterprise where I'm in and out in 10 minutes. read more

They are the slowest process ever! 10 people waiting in line and they spend 15 minutes on each. Could at least have Express drop off, like airport. read more

Got to this location with a car problem rented a car from Santa Monica location. Even though my husband called from the car with the problem and talked to the Hertz Corp office and the CSR has confirmed this location has a car to be exchanged... when we showed up staff behind the counter denied receiving a call from Corporate and manager went to her office and we were totally ignored. Other customers there being waiting for cars not being ready on time and some with recall issues were all over the counter trying to get cars. At this point a csr i guess Miranda was talking to the manager Bonnie about cars on another side of the shopping center in order to help these customers. We were told that this location does not have SMALL CAR to give us. So had to call back to roadside assistance and was instructed to take the car to local Pep Boys and get it fixed. read more

Chris is my hero ! I seriously love her !. Definitely WONT be going to Enterprise any time soon. Highly recommendable! I believe the other lady is named Amber (: the two yesterday were so positive and sweet . Usually rentals can be so complicated but they answered all of my questions and helped everyone else as well (: even offered me a glass of water in the crazy heat. So compassionate and down to earth . I'll definitely will be back. You guys take care read more

This Hertz is located next to the Coldstones in the Winco/Lowes shopping plaza. Customer service was fine; we didn't encounter any rudeness that other reviews have complained about. We also had no problems with being overcharged, etc. Only hiccup is that the car that we reserved had not been cleaned yet by the time we reserved it for. Therefore, we had to wait an extra 30 minutes for it to be washed and cleaned. It doesn't sound like a long wait but it did alter our trip schedule significantly. I've rented cars on multiple occasions and this was the first time the reserved car wasn't ready at the time I specified. I'd be wary about making reservations again with this location due to the delay we experienced. read more

Worst rental office I've ever used and, considering I spend an average of 280 days of the year on the road for work, that is truly saying something. Totally disorganized. The workers are unfamiliar with their own system. The manager is scatterbrained and egregiously inefficient. Don't use this place unless everywhere else in town is out of cars. read more

Customer service is okay, they are friendly, but they are slow, very slow. This was my second time going there, and just like before there were no cars on the lot. I reserved my car online 2 weeks in advance. I got there @ 9, at least expecting to be out and 10 I did not leave Hertz until 11.00. I appreciate their accommodations but the car was not clean. Because I had to wait, 2 hours my trip was changed and people were waiting on me. I've gone to many car rental places and Hertz in Lancaster is the only one where one can go and there will be very few reserved cars, at the time specified. So what is the point of making reservations if your reservations are not ready when you get there. I knew I should've gone to Hertz, but I said I will try again. I am skeptical about going back to Hertz, nice people, but it seems making reservations at this location does not work. I cannot in good conscience recommend this location to anyone. Especially after what I experienced. read more

It hurts my heart to write this review. I've actually waited about three months to write this because I love Hertz. I've wrotten reviews for about three other Hertz locations in Pasadena, the LAX airport, the ATL airport (my favorite) and I don't think I wrote one for the Philly airport but I will today lol. I have been a Five Star Hertz member for about three years now, and I've committed all the cardinal sins, from keeping my rental an extra week to returning less than full. So I'm pretty understanding about mishaps. THE THING IS, THE CUSTOMER SERVICE AT THIS LOCATION SUCKS. The first time I went here, my CC got denied (my payment was pending a-Kay) so I had to go to the bank and deposit funds to use my debit card. I asked Mirna if she could wait until I got back which would be like 6:05pm and she said she couldn't do that because they close at 6, which I thought was really inconsiderate. I went to the bank anyway all sweating and hyperventilating, and when I came back she hesitated and then opened the door for me. That left a really bad taste in my mouth. Mirna just isn't a very friendly person, maybe. I must say, though, the car selection (when they have them) is nice and they usually have compact vehicles which I love. I accidentally left my phone charger in a car and repeatedly came back to ask if they checked the car and they still haven't. It doesn't make any sense, because the ATL airport location would always call the driver and ask them to check the car if I left something. Bleh I won't be going back, even though I rent a car literally every week. I moved across the street to Enterprise. I will miss Travon and Marvin though -- they were very professional and delightful ! read more

Can I give zero stars? Customer service here is dog poop. Sorry for the language. What an inconvenience. I'd rent somewhere else if I could. Already made the reservation though and don't have time to switch it, so they got me! I got dropped off here, because I already rented a car, paid online 2 weeks ago. I didn't have a credit card in my wallet, but I had two debit cards, including the one I paid with, when I got dropped off here this morning. So now Im stranded here. They wouldn't even take a valid credit card over the phone from a customer and card they've rented to previously for 200 Deposit. Why couldn't they run another debit for the deposit? I had it but they needed a credit card. Someone had to leave work, and drive 25 minutes to present one in person. Are you kidding me? If it's valid take it over the phone. I get it, company policy blah blah. But work with your PAYING customers. Whenever I get another rental I'll skip Hertz and even pay more for a better experience. There's plenty others. Not only that but My father has a corporate account here and has rented 100+ cars here with the same card and they wouldn't even take his credit card over the phone? Cmon. read more

Had to rent a car at a moment's notice and they were very helpful! The service agent was able to get a vehicle that was appropriate for kiddo's car seat and made sure we knew the benefits of renting for a week vs a few days. Explained the whole process and even asked about potential discounts available to us. Truly great experience when you didn't plan on needing a rental car. read more