I reserved a car days ago, but when I show up to pick it up, I'm told they don't have my car here…read more I specifically reserved a car with all wheel drive/4 wheel drive on the website, and I was told they can't guarantee a car they get later in the day will have that. So I have to wait around until other cars get returned just to see if they can find a car I specifically reserved. I'm a Gold+ member and I made the reservation right on the Hertz website, not through a third party.

I usually prefer hertz over enterprise which is still the case because enterprise was horrid. I am…read morenot pleased with my rental. I always pre pay and had a set reservation. My husband waited almost two hours to get the car we paid for and it still came back dirty while having to pay $176 for ONE (1) day. He said there was also a lady behind us who paid for a reservation that also didn't not get the car she requested. I'm frustrated we paid top price for a dirty unready car

If you're booking via a third part and getting a deal do it, if this is based on an option, go…read moresomewhere else. The space is small. They have less than 20 cars. On Saturday mornings, at 0900 the wait is about 10-15m and when it's HOT outside and it's already crowded, come with patience. The customer service is great. They don't look great, but their attitude is up to par. They are helpful and if they can't help they are apologetic, genuinely. I will add, these cars don't smell like hemp compared to the Avis on 10th and J.

If their cars looks anything like their establishment , rent elsewhere! The dirtiest car rental…read moreplace I have ever been inside. It's ran down, HUGE cob webs hanging from every corner, dusty and dark, no seating and the office literally looks like it's occupied by a pig! Multiple Jack in the Box cups and wrappers all across the desk, papers thrown everywhere. Just flat out disgusting! We waited about five minutes before we couldn't take it anymore. DISGUSTING!

This place is total trash!!!! Avoid this BS place!!! Never ready and cars are left dirty and they…read moremake you wait to clean it once you pick it up

I agree with you Will C…read more I'm just finding out about the hidden fees. I had the rental for 5days and they charged me for 7 days without my knowledge according to the Avis customer service. I will be contacting my bank to file a claim. They have violated the consumer protection law!! ZERO STARS!!

I have been renting from the Enterprise Lancaster branch for a long time and have always had great…read moreexperiences. On my recent trip, however, they definitely dropped the ball. I was dispatched a vehicle that ended up having major pre-existing maintenance issues, which led to a severe blowout and a stressful roadside breakdown. While renting out a vehicle in that condition was a serious oversight, how a company handles things when they drop the ball speaks volumes about their integrity. When I returned the vehicle with the technician inspection report and repair invoices, the Branch Manager, Josh, stepped up immediately. He handled the entire situation with absolute accountability, empathy, and efficiency. Without hesitation, Josh took full responsibility on the spot, issuing a full refund for my rental charges, submitting my out-of-pocket repair costs to corporate for direct reimbursement, and even giving me a complimentary rental day credit for the hassle. Every business makes mistakes, but very few fix them with this level of honesty and genuine customer care. Josh turned a frustrating situation into a masterclass in customer service. I will continue to bring my business to this branch. Thank you, Josh and the Lancaster team, for standing by your customers and making things right!

Absolutely the worst location enterprise has! After getting several vehicles with mechanical &…read moresoftware issues, they refused to get me into the class of vehicle I was paying for. Infotainment failures where CarPlay would stop working, constant update popups, constant subscription alerts in another vehicle, etc. After the third vehicle swap, I got upset, then they finally put me in a fourth car that functioned. One truck they put me in had suspension and frame damage and they tried to rent it back out after I reported it! When reaching out to customer service to report the location, nobody responded! Really bad service lately! Come on Enterprise! I rent the Premium SUV class and up all the time and your company let me down hard this time!

Just wanted to say that I can appreciate great customer service. I had a few questions and called…read more I spoke to the very sharp Mario! This guy is an effective communicator who knew exactly what was going on with the cars. He was very personable over the phone so I'm sure he's a professional in the person. Thank you Mario for your help and knowledge! You are the best type of Customer Service Representative and I'm booking my reservation after this review. Thanks again!

Unfortunately, maybe even so for me, I could not rent a car here in good conscience. Called the…read morenumber provided and the guy that answered was chewing on his words like it was his last meal and unfortunately, his tongue got in the way. Mumbles the speedy clown. I still don't know his damn name. Just terrible Bye Felicia, Enterprise here I come Only got a star because you can't post with zero

Very horrible service. Took my money knowing they had no cars anywhere for rent. Kept hanging up in…read moremy face after they said it would be 3 to 5 days till my funds are returned. So not only did I not have a car, I wasn't able to make my engagement that I needed the vehicle for, and have to wait to get my money back. Complete disaster on God

Nothing wrong with the people working here. Literally the kindest people. But the company as a…read morewhole? AWFUL! I can't even explain how many horrible experiences we have had here. We RESERVE a car on the app, and then come to find there is no car available? Then why is it available to reserve on the app months in advance and no one bothers to even communicate with us that it was not there. We were almost late to our flight once because we were relying on a rental that we RESERVED that was not available to us. Once our car smelled like weed. Another time we had a huge crack in our windshield. I just wish the company as a whole would do better for the sake of their paying customers. Staff was super kind though, I felt bad they had to deal with all the mistakes the system was causing.

Let me start by saying thank you Lorraine and staff .. We…read morehad blast ! Just the expression of awe on my brother's face and everyone in the party was priceless.. also, I want to give a big thank you to Charlie, the driver. Great attitude! The Ride felt smooth , safe , fun ! . The bus looked Amazing .. inside out .. I appreciate all the color details and displays inside. I give it a 5 star ! Thank you all for making it happen ! An Amazing Experience! J.C

Lorraine worked with me for my daughters wedding , we did not have a need for a limo , but I needed…read morecar service to take bride and groom from wedding venue to a local location , she gave me a fair price , driver was prompt and professional.

Oh, I forgot to mention that one of the old tires on the RV got completely ruined during the trip…read moreand we had to spend a long time trying to fix it. We were lucky that we did not get into an accident. It could have been a lot worst! WHAT A HORRIBLE EXPERIENCE we had! The owner refused to reimburse us our money for the rental.

Complete disaster!!!!…read more This is the second time I have rented from Travis the owner @ lucky service rentals. The first time I rented a toyhauler took a trip up to the desert where no amenities. Power,lights, etc would work due to the battery's on the unit being drained. Generator on the unit would rattle and turn off and kill all the power on the unit. Was not a gas issue as I checked. This could most easily have been checked before leaving his lot with a quality check. All weekend with out power that was great!!!!!!! Anyway my second and last time renting from Travis was about 1month. Sweet talking the situation he advised he would have a brand new unit with everything working. "That was completely not so!!!!!" We get to camp and disposal fluids are almost half way full on the unit. Waste stinch coming from the bathroom. Also I call to advise of no power. He advises to buy battery's to swap.. in which I do have to drive from camp 25min away and 25min back 1hr of vacation time to find Out it is in fact a battery issue with his unit. In which he says he will reimburse when we get back from vacation. Try to use sink in the morning and it is spill out slowly.. call to advise He says he doesn't provide water.. Keep in mind This all while I'm out camping.. very frustrating. I arrive from camping and return the unit completely cleaned,new fresh set of batteries in which I had to swap out and install.. completly drained sewage tanks and unit filled with water.. "hence don't want this happening to another family" He says thank you he will reimburse me the money for the batteries back to my card. 3weeks In now.... n/a, no refund, in fact never even offer a discount on this rental or next for all his negligence in running his company.. horrible service,.. he does have nice equipment however..which is very deceiving when things do not work properly or better yet work at all. Now I have to dispute charges with my card company for a refund... this is all my fault since I rented with him a second time... shame on me But please, please, please save your hard earned money... Spend your $$ with a company that actually cares about your camping experience !!!!!!!! Best of luck to you with your camping journeys... and thanks for reading this I promise I will save you from headaches and troubles..