I was used to make a vehicle disappear, plain and simple. I reserved a sedan and got a 4WD Jeep…read moreCompass that smelled like one of more people smoked about a pound of marijuana in it with the windows up. I was going one-way from Lancaster to a city North of Sacramento. It's fine, except that I was worried about being charged for something I didn't do for about 8 hours yesterday while driving, and worried that I may test positive if a surprise screening occurred at work.

My experience at this rental location has always been great, Channel you're awesome. Thank you for…read morealways giving the best customer service, this last time I went in to exchange the EV and she had a car ready to go for me was in and out in a timely manner. She answered all my questions and was very nice and respectful. I appreciate all your help Channel!

Fire the black chubby girl as the receptionist. Her attitude was ugly just like her wig. I walked…read morein with someone who was renting a car with them & i greeted her for her to not acknowledge me or speak at all. She just starred at me, then proceeded to answer the question the person i was with had. She wasn't helpful at all, nasty attitude, & unprofessional looking. Wig was not melted, flaky white stuff on her forehead & hairline. Even with the interaction being so short she did a horrible job and it did not feel welcoming at all. Would not recommend based off of you will have to deal with bad attitude people and most likely won't get a car because they will make up some lame excuse about a ID. Save your time & money & rent with someone else!

We booked a last minute van because our truck wouldn't start its my daughters 4th birthday today…read more02/09/24 we were so excited but when I got to Avis we had some technical difficulties with my debit card which I was able to book online the customer service agent was Donisha when I tell you she went above and beyond to me us keep our reservation she did that plus more.... :) usually from my experience can rental agents aren't the most friendliest and I understand why because ii work at hertz but I appreciate Donisha she was friendly and she has excellent customer service. Thank you for making my daughters birthday legoland trip happen. :) :) :)

I agree with you Will C…read more I'm just finding out about the hidden fees. I had the rental for 5days and they charged me for 7 days without my knowledge according to the Avis customer service. I will be contacting my bank to file a claim. They have violated the consumer protection law!! ZERO STARS!!

This place is total trash!!!! Avoid this BS place!!! Never ready and cars are left dirty and they…read moremake you wait to clean it once you pick it up

Kenneth was the best consultant! He was very attentive to every need & was a pleasure doing…read morebusiness with him. Thank you Kenneth!

Jay and Courtney are the perfect examples of how to protect the customer experience. Jay was very…read moreprofessional in helping me with my reservation. He went above and beyond in helping me with my temporary license. Courtney showed me to my vehicle. She had a smile on her face and asked about my day. She explained everything thoroughly and perfectly. To not make me wait she upgraded my vehicle. The upgrade was fresh out the wash, clean and smelled like new. The whole experience was easy, fast, and friendly. Thank you for your help. I highly recommend this location.

Just wanted to say that I can appreciate great customer service. I had a few questions and called…read more I spoke to the very sharp Mario! This guy is an effective communicator who knew exactly what was going on with the cars. He was very personable over the phone so I'm sure he's a professional in the person. Thank you Mario for your help and knowledge! You are the best type of Customer Service Representative and I'm booking my reservation after this review. Thanks again!

Unfortunately, maybe even so for me, I could not rent a car here in good conscience. Called the…read morenumber provided and the guy that answered was chewing on his words like it was his last meal and unfortunately, his tongue got in the way. Mumbles the speedy clown. I still don't know his damn name. Just terrible Bye Felicia, Enterprise here I come Only got a star because you can't post with zero

Nothing wrong with the people working here. Literally the kindest people. But the company as a…read morewhole? AWFUL! I can't even explain how many horrible experiences we have had here. We RESERVE a car on the app, and then come to find there is no car available? Then why is it available to reserve on the app months in advance and no one bothers to even communicate with us that it was not there. We were almost late to our flight once because we were relying on a rental that we RESERVED that was not available to us. Once our car smelled like weed. Another time we had a huge crack in our windshield. I just wish the company as a whole would do better for the sake of their paying customers. Staff was super kind though, I felt bad they had to deal with all the mistakes the system was causing.

By far worst costumer service ! There were two ladies…read moreworking. I made a reservation through the phone and they told me to go ahead and go because they had cars, given it was close to closing time at 4 - the lady on the phone said "you're okay to head over" it was 3:50. When I got there I got out of the car and as soon as I stepped in the premises they closed the gate . They saw I was walking up there ... (3:57pm) * I also hate being that last minute customer but this is an emergency because enterprise ran out of cars in both locations. * not only that but they stepped out of the office at 4:02pm! There was no way in heck I was going to pick up my rental when those two were already ready to walk out. A man arrive right after me too and he was just returning and they said Nope! Come tomorrow. This is why I nvr rent with Avis . Their service has always been terrible and I'd much rather pay a extra for better customer service anywhere else.

Lorraine worked with me for my daughters wedding , we did not have a need for a limo , but I needed…read morecar service to take bride and groom from wedding venue to a local location , she gave me a fair price , driver was prompt and professional.

My wife and I have used Desert Star limousine on numerous occasions for concerts, sporting events,…read moreweddings... The unparalleled service cleanliness and professionalism have been nothing sort of amazing. Recently, my boss was in Los Angeles with her daughter for a special birthday weekend & Desert Star took amazing care of them as well. Thank You! Jason & Priscilla C.

Oh, I forgot to mention that one of the old tires on the RV got completely ruined during the trip…read moreand we had to spend a long time trying to fix it. We were lucky that we did not get into an accident. It could have been a lot worst! WHAT A HORRIBLE EXPERIENCE we had! The owner refused to reimburse us our money for the rental.

Complete disaster!!!!…read more This is the second time I have rented from Travis the owner @ lucky service rentals. The first time I rented a toyhauler took a trip up to the desert where no amenities. Power,lights, etc would work due to the battery's on the unit being drained. Generator on the unit would rattle and turn off and kill all the power on the unit. Was not a gas issue as I checked. This could most easily have been checked before leaving his lot with a quality check. All weekend with out power that was great!!!!!!! Anyway my second and last time renting from Travis was about 1month. Sweet talking the situation he advised he would have a brand new unit with everything working. "That was completely not so!!!!!" We get to camp and disposal fluids are almost half way full on the unit. Waste stinch coming from the bathroom. Also I call to advise of no power. He advises to buy battery's to swap.. in which I do have to drive from camp 25min away and 25min back 1hr of vacation time to find Out it is in fact a battery issue with his unit. In which he says he will reimburse when we get back from vacation. Try to use sink in the morning and it is spill out slowly.. call to advise He says he doesn't provide water.. Keep in mind This all while I'm out camping.. very frustrating. I arrive from camping and return the unit completely cleaned,new fresh set of batteries in which I had to swap out and install.. completly drained sewage tanks and unit filled with water.. "hence don't want this happening to another family" He says thank you he will reimburse me the money for the batteries back to my card. 3weeks In now.... n/a, no refund, in fact never even offer a discount on this rental or next for all his negligence in running his company.. horrible service,.. he does have nice equipment however..which is very deceiving when things do not work properly or better yet work at all. Now I have to dispute charges with my card company for a refund... this is all my fault since I rented with him a second time... shame on me But please, please, please save your hard earned money... Spend your $$ with a company that actually cares about your camping experience !!!!!!!! Best of luck to you with your camping journeys... and thanks for reading this I promise I will save you from headaches and troubles..