I have been renting from the Enterprise Lancaster branch for a long time and have always had great experiences. On my recent trip, however, they definitely dropped the ball. I was dispatched a vehicle that ended up having major pre-existing maintenance issues, which led to a severe blowout and a stressful roadside breakdown. While renting out a vehicle in that condition was a serious oversight, how a company handles things when they drop the ball speaks volumes about their integrity. When I returned the vehicle with the technician inspection report and repair invoices, the Branch Manager, Josh, stepped up immediately. He handled the entire situation with absolute accountability, empathy, and efficiency. Without hesitation, Josh took full responsibility on the spot, issuing a full refund for my rental charges, submitting my out-of-pocket repair costs to corporate for direct reimbursement, and even giving me a complimentary rental day credit for the hassle. Every business makes mistakes, but very few fix them with this level of honesty and genuine customer care. Josh turned a frustrating situation into a masterclass in customer service. I will continue to bring my business to this branch. Thank you, Josh and the Lancaster team, for standing by your customers and making things right! read more

Absolutely the worst location enterprise has! After getting several vehicles with mechanical & software issues, they refused to get me into the class of vehicle I was paying for. Infotainment failures where CarPlay would stop working, constant update popups, constant subscription alerts in another vehicle, etc. After the third vehicle swap, I got upset, then they finally put me in a fourth car that functioned. One truck they put me in had suspension and frame damage and they tried to rent it back out after I reported it! When reaching out to customer service to report the location, nobody responded! Really bad service lately! Come on Enterprise! I rent the Premium SUV class and up all the time and your company let me down hard this time! read more

Enterprise Rent-A-Car - Constantly popping up update after update for the GM vehicles they gave me. - Car Rental Near Me - Lancaster, California

This place is a cesspool. They have limited stock and the limited stock they do have is dirty, smells like cheap cologne , has torn seats , the maintenance lights on etc. The sign in lobby speaks to they type of customers the having renting these cars. Its unfortunate the condition these cars are in and the one of the only options. The wait with a reservation was 45 mins. Its not the employees fault . Although, one of the cars offered was a dirty ( inside and out ) bronco , back seat split opened, she said oh dont worry we wont charge you for that. I was thinking , no shit . I asked who owns the business and she responded with its family owned. My advice to that family ...your fleet, the lot your fleet is parked on and the office need to be disinfected . Its dirty and gross . read more

Enterprise Rent-A-Car - Car Rental Near Me - Lancaster, California

I would definitely choose Enterprise again! The customer service was polite, friendly, and professional from start to finish. The rental process was quick and hassle-free, the car was clean and well-maintained, and returning it was just as easy. Overall, it was a smooth, stress-free experience. read more

Enterprise Rent-A-Car - Beautiful car. - Car Rental Near Me - Lancaster, California

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Disappointing and Concerning Experience.. I had a rental SUV scheduled for pickup at 10:00 AM at the Enterprise location on Avenue K West in Lancaster. When I arrived, the SUV I reserved was not available. I was first offered a Tesla that had only 37% battery life. I declined because I have never driven a Tesla and did not want to begin my trip by having to immediately locate a charging station. I was then offered a pickup truck. Despite having a scheduled 10:00 AM pickup time, it took approximately 40 minutes for Enterprise to actually provide me with a vehicle. Unfortunately, delays like this seem to be the norm at this particular location. What happened next is what really concerns me. When the vehicle was provided to me, the representative did not take any photos of the vehicle or document its condition with me. I took my own photos before leaving because I always document rental vehicles myself. Thankfully, I did, because the photos clearly show pre-existing rear-end damage to the bumper. The following day, when I returned the vehicle, I received a text message from an employee stating that I had dropped the vehicle off quickly and left. The employee then sent me photos showing the rear-end damage and asked me to return to the location with my insurance information or information for whoever supposedly caused the damage. This is extremely concerning. How can a rental location fail to properly inspect and photograph a vehicle before giving it to a customer, but then photograph the vehicle upon return and attempt to associate pre-existing damage with that customer? Fortunately, I have my own photographs taken at the time I received the vehicle, including the date and time information. Those photographs document the condition of the vehicle before I drove it and will be used to dispute any attempt to hold me responsible for damage that was already present. This experience has completely destroyed my confidence in this Enterprise location. The combination of not having the vehicle I reserved, the lengthy wait despite having a scheduled pickup time, the lack of a proper vehicle inspection at pickup, and then being contacted about existing damage after returning the vehicle is unacceptable. I strongly recommend that customers thoroughly photograph and video every part of their rental vehicle--including any existing damage--before leaving this location. Do not assume the representative has properly documented it for you. I will not be renting from this location again. read more

I had an accident on the freeway an 18 wheeler truck force me into cones on the freeway knocking off driver side mirror. There were no other damages to the vehicle period. The State Trooper came out and took report he and I took pictures.Trooper said it was not my fault and incident report will be ready in ten days. I told Enterprise at the time of returning the vehicle the representative and I inspected the vehicle at the time of return. There were no other damages except the driver side mirror and dirt nothing else that could not be washed off period. I submitted the accident report to Enterprise as soon as I got it. Enterprise later on sent me pictures of extra damages that was never there. Enterprise in Lancaster West Avenue k location was my pickup and drop off location they added more damage to the rental and expect me to pay for it. My bad for using my insurance that I thought I would have been covered. Very shady business watch out for Enterprise they're doing extras to the vehicles so they can charge you more money. After years of dealing with them I always used my insurance. NO ENTERPRISE HERE! pic is what Enterprise added to make the claim bigger than it really was. read more

Enterprise Rent-A-Car - Enterprise added extra damage. After inspection at the time of return. - Car Rental Near Me - Lancaster, California

This place is literally unorganized and understaffed not only does corporate make false reservations, but they also make false claims of certain payments being allowed then you show up waiting in line for 30 minutes to be told that your payment does not get accepted there and then you end up scrambling on top of being on a time crunch not only do they not give you options to make up for the time they're just completely unorganized. No one knows what they're doing at the store. read more

The lady that helped us out and actually showed us the car was the best and she deserves 5 stars, this was my first time driving a push to start since I've never had any other car besides my 2010 corolla and she was very patient and showed me how to use it and didn't make me feel weird about never having a push to start car before, I really appreciated that! Lady inside at the counter was blah. I enjoyed my rental however the pricing is ridiculous! $200 for 2 days for a Camry. I would never pay that much for any rental ever again - that's probably on corporate which sucks. Don't book last min cuz you won't find anything or you'll end up overpaying like I did! read more

Kenneth was the best consultant! He was very attentive to every need & was a pleasure doing business with him. Thank you Kenneth!

We recently visited the Enterprise in Lancaster and had a very positive experience. Kenneth R. Andrade helped us and he was very professional, friendly, and helpful. Him and the rest of his team provided excellent service. If we need rental services again in the future, we'll return to this location. read more

Jay and Courtney are the perfect examples of how to protect the customer experience. Jay was very professional in helping me with my reservation. He went above and beyond in helping me with my temporary license. Courtney showed me to my vehicle. She had a smile on her face and asked about my day. She explained everything thoroughly and perfectly. To not make me wait she upgraded my vehicle. The upgrade was fresh out the wash, clean and smelled like new. The whole experience was easy, fast, and friendly. Thank you for your help. I highly recommend this location. read more

Enterprise Rent-A-Car - 2026 Toyota Corolla - Car Rental Near Me - Lancaster, California

The vehicle itself was a 10/10 and drove great. My only disappointment was the communication regarding the courtesy ride service. I had requested a ride back to my destination, but there was no mention that transportation is only available within a 5-mile radius. I only found this out after providing my location to the staff member who was assigned to drop me off, as we were both walking to the vehicle. This policy should be communicated upfront to customers who request transportation so expectations are clear from the beginning. While waiting for my ride, I also overheard other customers requesting the courtesy ride service, and this question regarding their destination or the 5-mile radius limitation was not being asked. Consistent communication of this policy would help prevent confusion and improve the customer experience. Additionally, the vehicle was provided with only 100 miles of range at the start of my trip. For customers planning longer trips, it would be much more convenient if vehicles were fully charged or fueled before pickup. This would help avoid delays and make the rental experience smoother. Overall, the vehicle was excellent, but clearer communication regarding transportation policies and better vehicle preparation would greatly improve the rental experience. read more

Staff were professional. Edith is amazing. She explained the process clearly. IT WAS 1000 degrees outside (not really) and she was pleasant throughout the process. Thank you Edith read more

I reserved a pickup to go explore part of the desert while I'm in town for a work event. I get a text message the night before, after the local office is closed, that they won't have the vehicle I reserved. They said I would have to be put on a wait-list. I called the number they gave me, but the people there weren't from the local office and couldn't do anything. I texted the number back and asked why the vehicle I reserved wasn't going to be there if I literally made a specific reservation through the Enterprise website. They just said that I was on a wait-list for the vehicle I reserved, and that they could put me on a wait-list for another vehicle if that worked for me. I said no, that didn't work. Since I made a reservation, I expected to show up at the time of my reservation and receive a vehicle comparable or better than what I reserved. They just said I was on a wait-list and that there were no other comparable vehicles. I reserved a pickup truck, and I can work with any kind of truck or SUV with good ground clearance. I don't even need 4 wheel drive. But apparently, making a reservation only gets you on a wait-list at this location. Why is renting a car in Lancaster so complicated? I make a reservation beforehand, I show up, I pay, and I get what I reserved. I don't think that's an unreasonable expectation. What's the point of taking the reservation if you can't provide that vehicle, or even any other comparable vehicle? Edit: I followed the link Enterprise gave in the response to my review. It took me to a chat bot that I was eventually able to get to put me in touch with a real person. This was their response: "Thank you for bringing this matter to our attention. I can assure you; we have every intention of fulfilling all reservations we make. In this case, we were unable to and are deeply sorry for the inconvenience and frustration this caused. I have documented your concerns and forwarded to the branch for coaching purposes to avoid future occurrence such as this. Please know, your feedback is important, and we hope to have the opportunity to earn your trust again in the future. I sent the escalation over to the district and regional manager to look into the inventory to find you something." So, I'm on a wait-list for the car I reserved and the district regional manager, but still no car. I went into the enterprise location at the time of my reservation just to see. They said that there were no vehicles AT ALL that I could take, that the wait-list I was on had TWENTY people on it. So they took reservations for 20 people without actually having cars available for them. I asked if they could provide an estimate on how long the wait might be, and they said they couldn't answer that. Vehicles rented for insurance purposes might hey returned today, but there is no guarantee the type of vehicle or the time of day. read more

The rating would be zero but they don't even have that option. Don't trust any reservation or promise to deliver from this place In the past there was problems get the car reserved and had to settle for a clunker With bad cigarette reeking vehicle.This time they were supposed to to have a vehicle reserved for a very impo family reunion with Grandkids and great Grandchildren and waited for enterprise to call like they said they would but no call. So we called and they informed us the vehicle was not available and they would call back by 1:30 for a replacement but no call when we called back message said they were closed . Lousy customer service and very unprofessional business. better off taking you business elsewhere. Never had the issue at Avis.Thanks for nothing read more

Good morning! On November 9, 2024 I visited the enterprise location in Lancaster, CA in full wedding attire as I was running late to my sisters wedding. My car had been involved in a collision and what could have gone far worse was made pleasant by Adonis Perez. Adonis was pleasant, professional, FAST, efficient, and it is because of him, I made it to the wedding on time and my day was turned right side up! Adonis represented enterprise in the best way possible. He didn't ask me any unnecessary questions, he was only interested in getting me serviced and where I needed to be. More people like Adonis should be in quality customer service! A big thank you! read more

Enterprise Rent-A-Car - Business Card - Car Rental Near Me - Lancaster, California

We have rented cars from this location a few times and every time, they are fast and friendly and accommodating. Dylan was the representative that helped us when we received the car and he was very helpful, friendly and personable. He explained the details thoroughly. Robert was the representative who took care of us when we returned the car. He was friendly and personable and was very accommodating. This location has great customer service and I will continue to rent cars from them. read more

Updating my review from 1 star to 3 years based on my recent interactions at this Enterprise. 1. The reason for the low rating is primarily due to my frustration with their inability to pick up their phone calls. I will attach a photo of all my unanswered calls. It's quite ridiculous when you just want to call and ask a quick question. The first time, I called at 8:03am and someone picked up immediately just to put me on hold so they can "get to a computer" but then never came back. The call dropped and it was nearly impossible to get anyone else back on the phone. There should always be someone to focus on the calls and at least ANSWER and explain the hold up! I placed a rental through Statefarm but they never called me to confirm. I had to reach someone to get anything done. 2. My overall 3 rating is thankfully due to my experience with Ana Sotelo. After the frustrations with the phone calls, I did not have high hopes for this location. However, when I did arrive Ana was professional, friendly, quick to help, and also closed me out. She made everything effortless and is the reason I would come back here. Just go in person if you want to get anything done! 3. i am overall satisfied because some of the reviews worried me because of extra charges. However, when I was at the location, I did observe that the staff was kind and a handful of people were checked out without any charges. read more

Enterprise Rent-A-Car - Kept being put on hold over and over. - Car Rental Near Me - Lancaster, California

Unreliable and Disappointing Service - Twice Burned I would not recommend this Enterprise location, particularly the Lancaster branch. They have proven to be completely unreliable when it comes to honoring reservations--even those made well in advance. I reserved a 15-passenger van three weeks prior to my pickup date and even confirmed availability a few days before. Yet, just one day before my scheduled pickup, I was informed that they could no longer accommodate my reservation. I was given vague explanations and conflicting information, which felt more like excuses than solutions. Unfortunately, this wasn't my first poor experience with this location. A prior reservation also fell through without proper notice or accountability. It's clear to me that this branch cannot be trusted to follow through on commitments, and the communication from staff has been misleading at best. I've given them more than one chance, but after repeated failures, I will no longer consider Enterprise a dependable rental option. I strongly advise others to think twice before relying on this location for your transportation needs Dates for reservation made 6/28/25. Date of reservation 7/17 - read more

Only took us an hour to get a one-day rental. Understaffed. One person at the counter only.

Rented a car for a five day vacation, its electrical panel was all messed up! I'm deeply disappointed in enterprise as I've never had to complain before!! But, overall they addressed the issues and I will be renting from them again. And check your windshield wiper fluid before you leave folks! read more

Dylan did an amazing job today considering how under staff the place was. Car everywhere! People coming and going. This young man held it together and showed excellent respect and persevered under the high stress of Thanksgiving weekend on a Sunday. So my review isn't so much for the company as it is for Dylan. read more

So getting the car was great, the lady working there was friendlier than anyone had experienced in a while and the kid washing cars was great also. But when returning the car, this lady(pictured) Storms up to me, and says "Yeah, what are you doing?" To which I answered "I'm returning a car" She Gets super aggressive and says "a car has to be returned the exact same way you got it. I really didn't understand what that meant, so I looked at the car to see if there was any scratches or dents, and there wasn't. So I said"what are you talking about? It is exactly as I got it. I just picked it up a day ago" Then she says "was it that dirty when you got it? " So I thought about it for a second and I said "you mean you want me to wash the fucking car Because that's not gonna fucking happen" So her shitty ass attitude pissed me off immediately, but I was cool for about three minutes. And then I realize, why the fuck am I being yelled at by some stupid attendant at Avis Rent-A-Car? So I fucking went off, of course, and I called corporate and I lost my mind in the store then she wouldn't give me the receipt if I didn't give her the keys for the mileage, so I turned the car on and I said give me the receipt and you'll get the keys. She wouldn't look at the car, acting like a child. Finally, a dude came up gave me the receipt. I gave him the keys. I got out of there and I told them "I've never been to a fucking place where I had to wash the car before I returned it. I have video of everything and they didn't actually end up charging me a cleaning fee. Just cause I was such a dick probably. But fuck, I don't need some idiot chick yelling at me. This chick should never ever have anything to do with any sort of customer service again. She clearly hates people, Which I understand, but I'm not in Customer Service. This is why I rent from Enterprise down the street, because they're easy to talk to, treat people with kindness, and don't expect you to wash your car before you bring it back.. But I thought I'd try something $10 cheaper this trip, bad idea. I'm coming home Enterprise . This lady is not a nice person. Stay away from here. read more

Anthony C. did a great job with getting us a rental that best serves us. I would ask for him when you visit. The location had great vehicle selections. I would use them again. read more

Enterprise Rent-A-Car - Car Rental Near Me - Lancaster, California

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Extremely disappointed. The counter guy was very rude and said I would crash the truck I was trying to rent and refused service. Terrible location and the worst experience I've had trying to rent a car read more

Unbelievable customer service. Girl called me to inquire if I was gonna return my vehicle or extend it. As soon as she got in the phone she had a nasty tone and was insanely condescending. I was having a hard time hearing her and was thinking what was the best way to save money. Every response that came out of her mouth while I was trying to figure it out was insanely rude. So what do you want to do sir as I asked questions. Poor thing actually had to work and possibly repeat herself. Not surprising its Lancaster. Smh read more

we requested a car 2 days ago and didn't get it, should not say available on a car if it's not there. we have been waiting 1.5 hours for a car. we needed a suv and they kept offering a sedan read more

I am a disabled senior. I have PTSD frfom a domestic violence incident that nearly killed me. I will be disabled for life with this inflicttion, unfortunately. I had a very good experience with this location initially; I was very grateful to be able to rent a car with a debit card three prior times; I only had to show them a urility bill with the same address as the one on my debit card, which I did, no problem. Until today. I made a reservation on my phone and was picked up and brought to the location by their convenient pickup service. I showed them my utility bill, like last time, but this time, I was asked to open it and show it to them. I did, no problem. But then I was told they could not rent to me because I have an outstanding balance on the bill. I have outstanding balances on all of my utility bills because I had Covid-19 for a few months back in March and I am making payments on those bills now that I am back at work. Why is it a problem now but not the other three times I rented, Enterprise? Why didn't you properly inform me of your debit card policy those other three times I successfully rented a car from you? The most distressing thing of all of this is, I rented the car to take my cat 55 miles over to Los Angeles to be treated for a life-threatening constipation blockage. Pookie is my registered comfort cat. He has done more to help heal me than any human. Today he was scheduled to have the final surery that would save his life, but now that is not going to happen because Enterprise denied my rental because of an outstanding utility bill. This would have been much more easy to take if I had been told this from the get-go, but I wasn't. If I had been told from the get-go, how could I have rented a car on three previous occasions??? On top of this, when I became angry and distraught and said a few well-deserved choice words to the customer service rep in the parking lot who was checking me in and denied me the rental, he tok a hard line and told me I could never rent from them again. As if he is the wounded party. What do you have beating in that chest of yours, a rock??? Take a good look at the pictures below and see what you have done to an innocent, suffering animal because of your gross negligence, and tell me you wouldn't feel the same way I do!!! What you did is wrong, just wrong, and you know it, and any comment you make below in defense of your callous negligence is heinous and reprehensible!!!! read more

Enterprise Rent-A-Car - My cat Pookie, dying in agony because Enterprise failed to properly notify me of their debit card policy and refused my rental upon pickup. - Car Rental Near Me - Lancaster, California

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The rental experience was not the customer service I normally received upon renting a car from enterprise. The employees are pushed to hurry as if you are in some type of a drive through. They want you to rent and sign for a car before it is clean, washed and ready to go. Your mileage and gas is marked prior to taking possession of the car. I disagree with this being forced on me. It was more than an hour later the car washed off left wet. The car was left running the whole time needless to say it was an extra 20 dollars just putting the gas in the car. read more

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Rent from this location frequently because it's the closest to where I live. They have canceled my reservation several times and they are so rude about it. Basically they call you and if you do or don't answer their message is always the same, we are all sold out of vehicles for the entire week/weekend and your reservation is canceled. Please do not come into the office, your reservation has been canceled. Have a nice day! Like what?!? No, let me help you check another location to see if they have something that could help you, they just basically tell you to deal with it. Thank God I was able to rent from AVIS at last minute one of the times, but the other 2, I ended up stranded and unable to make my business trip. read more

I'm giving a poor review because their branches have language posted all over their walls about "exceptional" customer service being the aim, but when I called here to express concern about a surprise charge of $150 upon returning it in to a local, different location I was told "Yeah, that'll be $150." and then they hung up the phone. I live in LA and had major car breakdown near the Lancaster location on a Saturday visit to the area, so I needed rental car for the week and planned on driving it back the following weekend. It didn't occur to me until days later I could bring it back to an LA area branch which of course is far more convenient. When signing out the car with my LA address and in subsequent phone calls where I discussed returning it to the LA area there was never any mention of a $150 "one way" charge for returning it elsewhere. So when I got to my local neighborhood store I had to compel them to call this branch and ask for it to be waived due to the lack of communicating about the fee. I had been told their records said "Brian" had put the fee on there, so when I asked for him and expressed how I was looking for it to be waived, I got dude's monotone answer and a hang up click. Consider taking your business elsewhere, or if you work with them, point out their customer service propaganda on the walls and be persistent about taking care of their customers to help ensure return business. I did and got it rightly waived as well as other small perks but then again the branch staff don't hate their jobs and customers like homeboy who hung up on me seems to. read more

If I could give less stars I would! I had a reservation, got to the store and they said they had nothing for me and there was nothing they can do. I had called customer support 2 hours before to confirm this location had a vehicle and they did. I had never experienced this with other Enterprise locations. read more

I want to thank Adrian and Craig! Craig you were such and kind person picking me up from my establishment thank you for your kindness. Adrian thank you for helping me pick a nice car while my car was at the shop and thank you for working with me. And I forget the gentleman's name that took me to Fix auto I should have wrote it out. I truly love the staff. read more

Been doing business with both Lancaster and Palmdale location for close to 6 years. These guys go above and beyond to take care of their customers . I don't think there was an issue they couldn't resolve immediately. They make it a point to learn about their customers and build long lasting friendships. We usually work with Brian in Lancaster and Matt in Palmdale . Both make your rental experience seamless and fast . The teams they have in place are incredible when they're not working . Thank You guys !!! read more

I just wanted to give a big THANK YOU to Leilani for rectifying the MAJOR DISAPPOINTMENT from the Santa Clarita office. And again I apologize for losing my cool in the beginning, I was just very upset on the treatment that we received at the Santa Clarita office, claiming they lost keys to a vehicle but were so calm about it . And then giving us a car that obviously was in an accident. But again, thank you Leilani , your customer service was outstanding. read more

I never leave reviews but this place sucks ass! 150 dollar deposit on a vehicle that was paid by my company's insurance, they take that out of your account immediately but takes forever to get it back. Cmon you piece of crap company pay me back already? This place has no ediqute, no hurry for the guest and they all are lazy af! Don't go here, it's typical Lancaster east side service! read more

I have rented from this location, twice now. I have nothing but high praise for the staff here. Last week I rented a compact car to drive to Utah for a business conference. When I got there, I was told that I would be upgraded to a slightly bigger car, no extra charges, due to there were no compacts available. Stephen (not sure if it's spelled correctly), was very professional and helpful. He explained everything to me, even though I've rented from Enterprise for years. He went above and beyond to make sure that I had all my questions answered. I am very thankful to have found this location. I would highly recommend them over and over! read more

Worst Enterprise I've been been to, and I travel a lot. The place was packed and only one employee was service us for checkin (who was apparently the manager). Once they got to me they asked a series of unnecessary questions including who my employer is. Mind you this was a rental car for an insurance claim. After refusing this information the manager refused to rent to me. As a professional in the travel industry and as a veteran, I expect more from Enterprise. The place was filthy, tram was unprofessional - latin music blaring in the background. As a veteran I usually chose Enterprise, but after this occurrence wow. And thanks Enterprise Headquarters for your quick response... I've noticed you respond to all feedback but have taken apparently zero action. Don't worry I let my insurance company, USAA, know how this place treats their customers/veterans. read more

Well. Waste of time and effort. Rude staff make everyone wait outside for ONE employee who is checking in and out the cars. Unapologetic about any issues that arise, the man was very blasé about anyone who couldn't get a car for whatever reason--why should he care when he has a line and they don't need the business. Customer beware: you need two forms of utility bills in your name or a credit card, although I couldn't find this policy on their app or website, and all the signs were clearly computer printed with no letterhead... FYI everything else locally is closed Sundays so they can behave however they want read more

I must thank and compliment Eric, for exceptional customer service. When the initial rental vehicle failed to start, I notified Enterprise, and Eric came to my home with a replacement vehicle. Customer service delivery is seemless. read more