I agree with you Will C. I'm just finding out about the hidden fees. I had the rental for 5days and they charged me for 7 days without my knowledge according to the Avis customer service. I will be contacting my bank to file a claim. They have violated the consumer protection law!! ZERO STARS!! read more

This place is total trash!!!! Avoid this BS place!!! Never ready and cars are left dirty and they make you wait to clean it once you pick it up read more

Budget Car Rental - Car Rental Near Me - Lancaster, California

The worst ever they did not have my car and they took my credit card payment without refund read more

After having the absolute worst experience @ Thrifty car rental, I came down to this location and amazingly William was able to go above and beyond in order to help me. It was the weekend and he was extremely busy but even then he helped me out and made it happen for me. His customer service skills are top notch. I will be renting im the future from this location. read more

As I walked in, I was absolutely blasted with the smell of MJ. I don't care if someone smokes - but to come to work smelling of MJ is IMO akin to showing up reeking of alcohol, not a good look. There were 3 or 4 employees there, but only one appeared to be doing anything for most of the time I was there. Perhaps the others were all on break at the same time? The individual working was trying to help 2-3 people at a time while the coworkers sat around. I can only assume they were on a break. The system crashed while I was getting my car assigned, so it took a little longer than usual. The car I got smelled horrible - my husband and I had to drive with the windows down most of the day. However, the car got me from A to B, which is what mattered. Props to William who was extremely friendly and made the rental experience as easy as possible despite the system issues. read more

The is Avis not budget car but the staff here is very friendly and does exceptional work. I will stick beside them no matter what read more

Budget Car Rental - Front entrance - Car Rental Near Me - Lancaster, California

I recommend both locations 100%. I went to the the one on avenue J -2. By far the best service I've had renting a vehicle . I messed up on my rental reservation and they made it work for me got me in a nice vehicle . Above and beyond and very excellent customer service from the two ladies working . I wish I got names but I typically don't do reviews unless I have been really taken care of . These ladies were impressive on the customer service . read more

Do Not Rent From This Location!!! Take your business elsewhere. It is not worth the hassle and excessive time. I waited over an hour just to return a vehicle and get a receipt. There was nobody in the office nor any customers in line. Would've been interesting to see a couple customer and see the wait time to be more than a few hours. The person running the front desk is also the person washing the cars and answering all the phone calls. This seems like it has been a known issue for quite some time as other reviews dated much farther back have the same complaints. Budget/Avis just doesn't seem to care. The employee does not care, provides no service or assistance, is not even at front desk mainly and they also do not provide ride service to/from rental location. The other competitor rental companies in the immediate surrounding area would be much better choices as they have more staff, quicker/better service plus they provide ride service to/from the location in my experiences. Just stay away from this place and save yourself the headache. read more

This place is currently listed as Avis. I rented a car for a week. I was upgraded. Great experience from beginning to end. Thank you!!

The worst rental car facility you'll ever go to. Plan on spending at least 45 minutes in line no matter how many people are in front of you. You've been warned. read more

The service here is horrible. No initiative whatsoever. Lazy employees and no problem solving skills. Do not go to this location. You will waste your time. read more

H O R R I B L E ! ! ! ! I reserved an SUV 1 week prior! I got an uber to take me to the location only for them to tell me that they didn't have a 7 seater and they called me the night before (which they didn't) I reserved 1 week in advance and they had plenty of time to do so!! Unacceptable!!!! No apologies nothing!!! read more

Being alone is no excuse to keep many customers waiting and not carrying one bit about the paid customers trying to get help. NONE WHAT SO EVER. WILL NOT EVER USE THIS COMPANY AGAIN. AVIS/BUDGET. STAY AWAY!!!!! read more

This place is not good, customer service is awful, for 10 minutes late, they wanted to charge another full day, the rep didn't even give us the option of keeping it the day, he just wanted to charge us for an xtra day for 10 minutes late . read more

Do not rent from this site. Vehicles are unreliable. I received a vehicle with the check engine light and low tire pressure. When I called the office, they stated they could not swap out the vehicle and could not give a refund and my only recourse was to return the vehicle. When I called Budget they only offered a coupon for a future rental and not a refund. I had to scramble to rent another vehicle at Hertz across the street to continue my trip. Do not rent from this site or take your chances with an unsafe and unreliable vehicle. read more

If I could give them negative stars I would. We went to 2 different Avis before this and didn't get treated so poorly like We did here . We came and forgot our ID so We went back to get it and when we came back we were second in line and tony(the employee)helped the 3rd person in line.We let tony(the employee working)know and his reply was "I know but these people aren't as complicated as you" and we let it go but once we were leaving to finish up we let him know that wasn't professional of him and he reacted rudely towards us and threw our ID and credit card back at us. When we called to speak to a manager he answered very rude and wasn't nice at all . NEVER using this place again and definitely never referring this place to anyone . read more

Rude always - never have cars - and staff is unbelievably rude- Never honest or value reservations and i am a preferred member! This location sucks so bad read more

Avis used to be my first choice in rental car companies, but over the last few years the Avis / Budget rental locations have just been disappointing me more and more. Unfortunately, my most recent car rental at this location was equally disappointing. Although my overall rental experience at this location was terrible, it started off quite positive. The attendant was extremely friendly and professional, and this location was easy to get in and out of, with a minimal wait time. The attendant at this location was also honest, and he didn't try to slip in unrequested fees like some other rental car locations sometimes try to do. I signed my contract and I was all set up with what seemed to be a reasonably nice car (a Chevy Cruze), and I was headed out the door. Unfortunately, the car was only filled to 3/4 of a tank full of gas. I was warned about this, that this location didn't have the time to fill it from the previous customer, and I was told that I could just return the car with the tank filled with gas at the same level. This made it complicated when returning the vehicle, since it is difficult to know when one has filled the tank to anything other than full. Another problem I noted immediately upon getting the car was that the car smelled like smoke, despite the typical warnings to customers not to smoke in rental cars. This wasn't too bad when I first got the vehicle, but it became increasingly more annoying with every hour I spent in the car. Immediately after driving off of the lot I also noticed trash from the previous renter, and I then looked around to discover how filthy the car really was. There was apparently also not enough time to clean this vehicle in between customers. Yuk! After driving several miles away, I also noticed that the brakes appeared to be going out, because the brake pedal almost hit the floor before the vehicle began to decelerate. This was not only irritating but worrisome, as I was somewhat concerned about my safety. Adding to my concerns was that one of the engine-health lights lit up as I was driving the vehicle down the freeway. The light indicated that the engine was low on engine oil. I know that some readers will think I am exaggerating with this review. Surely, all of these problems could not occur with one rental car! I was thinking the same thing as I was driving this hopeless vehicle, and it started to become less annoying and more comical. What else could possibly go wrong? Thankfully, nothing else did. Although this location was excellent as far as professionalism and friendliness, this location appears to be significantly lacking a sufficient staff to check-in their vehicles, monitor them for mechanical health and safety, and return the vehicles fully fueled and cleaned for the next customer. Overall, I believe this location deserves a 2-star rating, and I think I am being a bit generous on this one. read more

This location employs scammers and con artists. avoid at ALL COSTS! Rental car was in poor condition when we rented it and it was noted on the receipt when we walked around. When we returned the car, agent Mark Chavez claims we damaged an under panel between the engine and the tire!!! Who the hell looks under the car when checking it out? I purchased the insurance so there is no charge to me but I refuse to fill out a claim for damage I did not cause. When I was checking the car out, I heard the staff talking about another customer who works at a "solar panel" company who always damages theire cars. I can only assume based on the actions of the employees that the previous renter damaged the car and they were trying to blame me since I purchased the insurance. Total scam. Avoid at all costs! Use Enterprise!!! read more

Had to rent a car due to Toyota not being able to get the part needed for my car until tomorrow. I went through Costco like I always do and have never had a problem at other rental places or with Budget in other states. My price was $52.51 for the day. I was completely fine with that. When I got to Budget they had plenty of cars outside in all different sizes. I get to the counter to pick up my full size car and was told that for me to get a car, I would need to pay triple the cost that I agreed to on line. That was just the base price, no add ons. The man told me that the car that I agreed to rent wasn't available and that he had to put me in a Camaro. They consider that a luxury care. I rent from Budget all the time in other states and never have they not honored the agreed upon price. Budget just lost a customer due to the scam artists in the Lancaster store. GO SOMEWHERE ELSE. read more

Only 1 of 3 ppl were working. Took hours to get our car. We had a reservation and they said the computer was down. Once we mentioned the reservation, the computer was magically up and running. They gave us an extremely dirty 7 seater van. I just looked at the reviews and I can see why everyone is leaving 1 star. read more

Worst experience ever. Not prepared when they open. They open the doors and then set up for they day. They take an additional 10 mins before they even get ready to take customers even tho they were inside since 845. Then they have no cars to offer you once you get there. How does a rental place have no cars when u have a reservation weeks in advance. Never renting from here again. read more

DO NOT ISE THIS PLACE!!! My good friend rented a car from here and only drove about 20 miles on the freeway and a tire completely blew. She was able to get off the freeway and a CHP helped her. She called to let the car rental place know and was told to call her own roadside assistance. When she took the car back they tried to accuse her of damaging the tire. They tried to charge her for the car! If that wasn't enough the staff verbally attacked her with one employee named Mckayla calling her a bitch and laughing at her!!! She could have been seriously hurt and they LAUGHED at her!! The owner was no help and threatened an investigation. This place is bad news and I hope everyone reads this and knows not to use them ever!!! read more

Budget Car Rental - Car Rental Near Me - Lancaster, California

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Unless you like paying egregious extra hidden fees and dealing with completely incompetent customer service reps who change their story 10x, DO NOT EVER rent a vehicle from Budget Rental Car! What a horrible experience. There is NO STAR RATING . One is even too good! read more

Worst place to rent a car EVER!! These dudes don't give a damn about anything going on. They will nickel and dime you to death. Wanting the car in better shape than when you got it. Picked up the car with 12 gallons and they wanted a full tank when returned. Filled the tank and they made me go all the way back to the gas station for 2 dollars more of gas or they would charge me 28 dollars. Dude lied about how the rental worked telling me I would save money. Scammers that lie their ass off to get $$$. I have never in my life felt like I was swindled like I did with budget. DO NOT RENT FROM THEM!!!! SAVE YOUR MONEY AND GO ACROSS THE STREET TO HERTZ! At hertz you get treated with respect and they wont try and rape you for every penny. Unless you like being degraded by f***boys go elsewhere read more

Sean went above the call of great customer service he took the time to assure I was getting the best deal and even pointed out the discounts I had over looked he set me up with the most beautiful vehicle . He truly is a very helpful and I wish every car rental company could perform in the manner Sean has . I would recommend Sean to be the training supervisor as with him you are guaranteed to Have the best of the Best customer service personnel. Drop in to Budget and ask for Sean. read more

Just look at the reviews ... it's obvious not to use them... go to hertz or enterprise they clean their cars and have extremely friendly agents. Budget does not clean their cars and I went on a business trip used the car to drive to my location and back and do not smoke at all! Albert then accused me of smoking in the car by stating" you smoked and tried to cover it up and this happened before!" I was shocked ...albert was the rudest agent I have ever dealt with. When I picked up the car he didn't smile and I assumed oh he must not be capable of smiling even when I smiled. He rented the car didn't explain anything and then bam here are my keys ... ok no problem car was supposedly being washed so I waited mind you I had to be 4 hours away at 12 and it was already 8. In addition I have a cold can't breath and have a cough....No big deal... nice car but absolutely filthy and I couldn't even see through the foggy dusty windows ... I took pictures and then wiped it off so I can see and not die on my way San Diego. Went to San Diego Parked the car at my conference and then jumped back in 2 days later to go home. Next day I drop it off and he says drop the keys so I did and realized I needed a receipt came back in and that's when he didn't kindly say it but talked to me like he did me a favor by renting me the car.... no i rent cars when going on business strips... I then said he was rude for accusing me of lying and then said you are lying !!! I was SOOO offended who does that! I do not smoke and if I did I would own up to it like no big deal its a compny card although I wouldn't have them pay more but it wasn't an issue!! I then said he was so rude and he said "I don't care"!! Omgosh it was like the twilight one he was the worst!! The manager ended up not charging me but it wasn't about that... the little smoking fee is no big deal it was the principle of the fact that Albert shouldn't be working in a customer facing role... and accused me of lying because THEY GAVE ME A DIRTY SMELLY CAR and that he said he didn't care... he is the worst customer service agent I have ever met not even smiling as if he hates he job and he said it himself I don't care! In addition to a dirty car that smells like smoke and you get accused for later and you get a horrible agent named Albert who made it clear he doesn't care... Budget really needs to fix their customer service because enterprise knocks them away with good service Nd clean cars.... budget is the ghetto version of rental cars yet their name is so big??? Go to enterprise get. A nice clean reliable car with gas so you don't have to worry about your tire blowing out like other reviews say and that way you can make sure to see through the windshield... read more

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First of all: give yourself at least 45 minutes to pick up and drop off. Be prepared for no one caring, employees ordering/receiving food instead of helping customers. There are maybe 4 people who work here and NONE of them should be in customer service. Second: be expected to return the car BETTER than it was given to you. They will charge for it being "dirty" but they don't clean the inside between rentals so they can keep charging for it. In 4 rentals i have had drinks left in the car, candy melted in cup holders, trash on the floor, gum stuck in carpet, and a diaper in the trunk. But this last time I was told that "If you look close you can see pet hair" when no animals were in the car while i had it. Third: In 4 rentals, I have not been in the office when there isn't someone upset. All over charges added on or made up, or being TOLD one thing but then shown something else on contract. Or vehicle issues. This last visit they got a phone call in which the customer stated that their "Check Engine" light came on. The employee asked "Are you sure it's the check engine light?" Then proceeded to tell the customer that it was serviced before rental and "don't worry about it" that they would check it AFTER the customers' rental was complete. Fourth: If you reserve online, they are probably not going to have what you reserved. 4 times I have reserved a Standard Elite SUV but when I go to pick up, only once was it available. Twice I was given a Standard SUV and once I was given an Intermediate SUV. Each time I had to argue for 10 minutes to be charged the correct price for the given SUV and each time the tried to argue that the vehicle presented was a Standard Elite. Each time the vehicle was listed as an example for the smaller sizes. None of these employees can even pretend like the want to be working there. The office looks at least 30 years old with no maintenance done. I have rented from Enterprise at least 15 times and have only had 1 problem that was dealt with promptly and professionally. I would rather pay a little more to not be ripped off in the end. read more

This place has the worst customer service I have ever had to deal with period. Checking in they were so slow, and the guy with the glasses his attitude sucked! The man who was running things was right there while that guy with the glasses was rude to me when I brought the car back. He threw the paper at me and said here you go and then turned his back on me, wow!!! I will never rent from this location again!!! read more

I have been renting from this budget for years. The service is excellent. Albert is one of the best He is thought helpful and goes out of his way to help people. I would recommend this place company for your rental needs. They go out of there way to help you. The owner is also very helpful and kind. read more

The absolute worst car rental company I've ever encountered! They accepted my online payment and denied me a rental after an unauthorized credit check when I got there. No one was wearing the company's attire and there was one chair to accommodate their customers! It looked as if they helped themselves to the rentals as they came in late to open. One star not!! read more

Last minute rental. Car was good, price was good Only probably one employee working (long wait time). Overall will rent again.

Months after the fact they are attempting to charge me $760 for some absolutely bogus damage under the car. There was absolutely nothing wrong with the car and I am disputing these charges. Beyond rude customer service, I agree with the other negative reviews. Mumbling on the phone, very rude, does not outline things like they will run a credit check, etc. Avoid like the plague!! read more

Worst service ever. The counter rep that thinks he is a gang member is awful. Guy with glasses. Talks with an attitude, not my fault there's 5 people waiting and he is alone. Never again. No good morning, no sorry about the 35 minutes wait, no nothing, except what do u need!, really!! I'm either returning or renting... Not buying crack!! What do u think I need? Avoid this place, read more

Wow I just had the best experience ever at this location in all the time I've been renting cars. Definitely if you need to rent a car go see Willam. He's courteous friendly and most definitely handsome. He helped me out picking the car that best fitted my finances and travel. Thank you William. I'll be referring this location to all my friends and family. read more

William is a awesome employee he helped my son today and was really nice and very quick this is the first time my son actually had me leave a review for someone so I know he must be an awesome employee read more

I've rented from this location for over a year and have never left a review because I've always thought a review was for negatives. Just the opposite. I have never had a bad experience with the individuals working there, the cars, the reservations, nothing; zip, zero zilch. Not sure why they have a low rating but believe me, give them a try, you won't be dissapointed. read more

Don't waste your time renting from this Avis/Budget. They will drag their feet (opened 10+ minutes after 0800 on Monday morning and had a line of folks waiting for them), treat you like you're worthless (guy couldn't be bothered to stop his conversation with his buddy, so I had to guess at what he needed to complete the transaction and get my car, and then got treated like I'm an idiot when I guessed wrong), then they rushed the checkout process, rented me a car with a "full" tank, and then upped my cost over 30% when I returned it just as "full" as it was when I rented it. Customer loyalty means NOTHING here; my years of "Avis Preferred" just gave them leeway to screw me, because they assume I'll come right back the next time I need a car. JOKE'S ON THEM!!! read more

I liked Avis better and if you can rent from Hertz across the street. I've rented cars from this business for the last 3 years nonstop. I have family that lives in the bay so I drive up there every 3months to check on them so I rent cars to keep the miles low on my BMW. This last time I renewed from them was the worst. #1 the car smelled like dog and had fur all over the backseat.(I let it go cause it was only me using it). #2 the car was dirty on the exterior and the interior was worse. #3 there was an old McDonald's half eaten burger in pieces on the floor and under the seat. #3 the gas was a quarter empty and I was told to just bring it back like that. (Who gives you a car with no gas?) and lastly here's the kicker!! I bring the car in and he goes out to look at the mileage and comes back and acts like everything is fine and he's about to have me sign a receipt and on the receipt it said $250+ fee for smoking in the car?!??? Like what?!? What if I signed that crap then left and had a $250 fee on my credit card!!! So I argued with me, I told him I did not smoke in the car, I didn't have any smokers in the car of any sort. He then tells me "well the car is back 2 hours early so just go air it out" I'm like wtf dude so I call my mom, she comes and gets in the car and she's like he's trippin. Mind you my mom is a nurse that works at the prison so if anyone smells weed or smoke she would and she did not. So we went to get McDonalds then came right back and got a second opinion from a Caucasian lady and she said it smelled like food and perfume lol so if it was really smoked in or whatever he tried to say how can it be aired out in 15mins??? (the guy that tried to basically rob me for $250 was a young Asian guy with dark hair, thick eyebrows and glasses) be aware when renting from them. If you must take pictures and make sure to ask for a second opinion if they are trying to get free money out of you... like I said if you can go to Hertz across the street but bring a credit card, book early and they run out of cars sometimes cause they're the most popular. read more

Custer service at this location leaves a lot to be desired. Upon returning my car, I was greeted by the front desk worker. She berated me for not knowing where I should park the car. She then snatched my keys from me and parked the car herself. She then went on to talk very rudely to me while I was paying for the car and also overcharged me. I'll never rent from budget or avis again. Truly disgusted read more