I've had a long relationship with Hermès San Francisco, and what continues to make the boutique stand out is the way the team turns each visit into something personal, considered, and genuinely welcoming. I want to give a special thank you to Erik Alvarez, who has been exceptional. What I appreciate most is that he does not simply wait for me to ask for something. He keeps an eye out, understands my taste, and introduces me to pieces I have never seen before, which is honestly not an easy thing to do. His communication is excellent, and he always takes the time to accommodate both me and my husband with patience and ease. One moment that really meant a lot to me was when Erik found a bracelet I had wanted for six years. I had not even told him about it yet, but the moment he saw it, he knew it was exactly my style. It was a fantastic surprise and made my birthday month feel incredibly special. That kind of instinct is rare. It showed me that he truly understands not just what I like, but what will actually resonate. I also want to give a huge thank you to Lori and Dominique for always being there to take care of repairs and after-care needs so swiftly and delicately. There is real peace of mind in knowing that treasured pieces are handled with that level of precision and respect. I could not be happier with everyone at Hermès San Francisco. The store consistently makes me feel at home, and that comes from the culture created by the people behind it. Special recognition to Albert, Caroline, Pinky, Desiree, and the rest of the management team, who are undoubtedly the glue that holds the store together. Their leadership is reflected in the consistency, atmosphere, and standard of service felt throughout the boutique. Hermès San Francisco continues to be a place where the relationships feel sincere, the service feels deeply considered, and every visit reminds me why this boutique means so much to me. read more

Stopped by here to buy some perfumè called Barénia. Michael helped me with my purchase and he was very helpful and sweet. He loved my cat i he with me. The price was very reasonable too. Only $207 for the gift set. I will definitely come back when i run out of it. read more

Hermès San Francisco - Women's Clothing Near Me - San Francisco, California

Yesterday was my very first visit to the Hermès San Francisco store, and I couldn't have asked for a better experience. I just returned from Paris and made a rushed purchase during a layover at London Heathrow that I wanted to exchange. From the moment I walked in, I was warmly welcomed and introduced to the most wonderful sales associate, Shaleena. With her help, I selected two beautiful twilly scarves, a scarf ring, and a stunning pair of sandals. I had a tough decision between the Eze 30 sandals in terre ambrée and the Chypre sandals in black/leopard print. Shaleena thoughtfully walked me through the sizing recommendations of each option, really ensuring I felt confident in my final choice. I ultimately chose the Eze 30s, but I already regret not also buying the Chypres. I can't stop thinking about them! Discovering that this boutique is just around the corner from my office was the cherry on top. Thanks to Shaleena and the rest of the Hermès San Francisco team who helped with my exchange, I'm excited to return again soon! read more

Hermès San Francisco - Chypre Sandals - Women's Clothing Near Me - San Francisco, California

As a retail specialist and someone who has been affiliated with luxury sales I would tell you that Hermes in San Francisco is at the bottom of the barrel in terms of customer service. One would think the fact that they work on commission would drive some sort of incentive to have integrity and manners, simply not the case-how unfortunate. if you want the luxury experience or simply just professional selling associates? I suggest you go to the store in Palo Alto California! read more

SAs here are all so kind and friendly. Never had a negative experience here. It's a multi story store!

If I could, NO STheee worst customer experience I've ever encountered in my life. No one acknowledged or offered any help. All I got was a stare when they looked at me and went back to what they were doing which was playing on their iPad. read more

I came in to buy sandals and the experience was ok. The SA didn't really respond to my inquiries for other items via text a few months later other than a "how are you" and no follow up. Viktor sucks! read more

I have been shopping at the Hermes San Francisco store for over two years. It is one of three flagship boutiques in the US! It's two floors and one of the largest Hermes boutiques I've been to, with great stock for shoes and accessories. My SA, Ryan, has been so fun and great to work with. He is honest and gives great recommendations based on my style. Other staff in the store have also always been kind and helpful! The store also will provide white paper bags to put your purchases in to make it more discreet when you leave. Or you can also ship the products you buy straight home which has been super helpful for large hauls read more

Shopping here is such a wonderful experience. Staff were very helpful. Lots to select from. Luxury items.

I finally made my first Hermés purchase at this location. This boutique has a huge selection. Ryan was very helpful and nice. The experience was positive and I have nothing negative to say. : ) read more

My wedding is coming up and since it's on an island, my partner and I needed sandals that would go with our outfits and were easy to pack. Noah Parado was the associate that helped us because a friend highly recommended us to work with him. We came in on a Saturday 10 mins before closing. We met with Noah and looked over quick options on an iPad. Since it was 10 mins before they were closing, Noah suggested we make an appt during the week so he can give us better customer service and not feel rushed. We understood and obliged, so we made an appt with him for the following Tues. When we arrived, he greeted us and asked us if we wanted water while he lead us upstairs towards the Men's shoes section. We were looking for options while he was getting our sparkling waters. We both loved the Hermes Izmir Sandal Men's Shoes with the stitching. Since our shoe sizes are popular, we had to order it for pickup since they didn't have it in the store. In the meantime, Noah brought some sandals that we can try, esp to figure out sizing. We ordered our sizes with Noah and paid on the spot. Our sandals came a week later. My partner got the Blue and I got the Naturel color (see picture). They look really flat and uncomfortable, but they actually are comfortable! I think they're versatile-- you can wear them during an airplane ride or drinking cocktails on the beach. I got a size 39.5. I am a 7.5 US size in men's. My partner got a size 40 and he is a size 8. Noah was efficient, never pushy, gave us his honest opinions and made our transaction easy. We will definitely work with him again! Can't wait to show off these sandals! read more

Hermès San Francisco - Hermes Izmir Sandal Men's Shoes in Naturel and Blue - Women's Clothing Near Me - San Francisco, California

I've been shopping at Hermes forever but never found a good sale associate until I found Ryan. He instantly knows what I like and my taste and Ryan is always honest with his opinion. Also, Ryan makes my shopping at Hermes so much fun, and he always tries his best to find what I want. So now I only go to Ryan for jewelry, blankets, shoes, clothes and leather goods. read more

This place has an odd air of snootiness with everyone we encountered as if I owe them something. No one including our sales associate was very engaging...I get it, maybe we didn't look like their typical clientele but customers are customers...If you want proper service take your doubloons around the corner to CoCo's...they treat you nice there. read more

I usually just buy gifts online but I wanted to see the embroidery in the baby stuff and sash in person. Linda was very nice and went above and beyond to help me read more

Hermès San Francisco - Belt - Women's Clothing Near Me - San Francisco, California

The staff at the door and some of the SAs were very sweet. The individual SA that I worked with seemed agitated to be at work and made me feel uncomfortable. I picked up one scarf and when he asked if he could show me anything else, I declined due to a personality mismatch. Hermes SAs are known to be hit or miss around the world and personally I feel they need to fix their hiring methodology. No one wants to shop with someone who acts like they own the place. It is a vibe killer for sure! read more

Living to it's standards and Quality.. Only suggestions is linking accounts worldwide.. Customer service in Spot. read more

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Love coming into this location. I love the professional and superior service from the team. There was a new leather bracelet, I asked if I could try it on. Love it however would be tough to put on by myself. Prices has gone up a bit, however the craftsmanship is worth the price of their items. Shoutout to your management team! read more

Hermès San Francisco - My new Hermes bangle! - Women's Clothing Near Me - San Francisco, California

if I could give them a zero I would. I bought an item and live out of town and needed to have the item shipped. They were utterly unaccommodating in trying to figure out a solution to allow delivery without me having to wait for five hours in my house on a random day in my house for FedEx to come. A simple call to FedEx would've solved the situation, but their "Customer Service" wouldn't consider any of the completely logical and sensible solutions. They were arrogant in the store when I bought the item; they were arrogant in the store's Customer Service department; they were arrogant in the corporate customer service department. This on top of the fact that their merchandise is ridiculously overpriced. read more

I find coming here during the week is a lot more pleasant than on the weekend. Easier to get a sales associate for help, less people and quicker overall process. If one of your dream bags is a Birkin, I highly recommend sticking the same sales associate and creating a relationship or whatever you want to call it. They usually have what I want in stock when it comes to shoes, scarfs or Twillys. Careful... Hermes can become addicting, indeed. read more

Hermès San Francisco - Women's Clothing Near Me - San Francisco, California

4.5 STARS Thursday, November 11th, 2021 I had the day off and decided to go on a little retail therapy adventure. My friend made an appointment for us and we arrived around 4:15pm. Lek ended up helping us out. She was sooo sweet. I had planned on getting cufflinks for the hubby as a wedding gift about 1.5 years ago, but covid happened and we ended up canceling our reception. I never did buy the gift. That is, until last week. In addition to the cufflinks, I also looked at bracelets and belts. I didn't end up purchasing those items, but Lek was great. She ran back and forth showing me this and that. I felt bad, but she was always happy to help. I got he Cadenas cufflinks in Noir ($445). Description on site says: Cufflinks in lacquered metal with palladium plated hardware. They are solid and beautiful, but I actually took a chance buying them since they weren't in store. (I really did want to see them in person.) Lek helped me order them from the store in Hawaii and I got them shipped to my place. Gave them to the hubby earlier this week and he loved them! This was my first time shopping at Hermes and the experience was great. Though they don't seem to have much selection in the store which is a bummer. Still, a wonderful shopping experience. read more

Hermès San Francisco - Cadenas cufflinks: Cufflinks in lacquered metal with palladium plated hardware ($445) - Women's Clothing Near Me - San Francisco, California

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The staff is very rude. They make you feel like crap when you go inside here God forbid you have to exchange anything or return something and somebody needs to remind them that they're working retail and they're not better than me or anyone else else. They always say the same thing you have to build a relationship, but they never have a Sales Associate stay more than a year . They have all these Birkins on display they will not sell you one they will not sell you a Kelly bag... you have to buy a bunch of other stuff that you don't need just to be maybe considered for one of these bags no wonder they're getting sued! Lastly, I would be really careful who you're nice to and who you're mean to because you should be nice to everyone that walks in there. You never know how many followers they have on social media or how they're gonna slam you on social media because they have as I do a lot of followers you guys messed up big time the war is on . read more

We've been shopping with Ryan at Hermès SF for years, and he always makes us feel so welcome. His sense of style is incredible, and he has a wonderful way of guiding us to the perfect pieces without ever rushing. Ryan is kind, patient, and truly attentive. He remembers our preferences and takes the time to make each visit a special experience!! read more

I have been shopping at SF store for over a decade and was disappointed with the service and was forced to move to NY store. But I recently got introduced to Ryan and boy the experience is so different. He is truly motivated to help and connects with you and make the time. He is eager to understand your likes and dislikes and works with you on your wish list. This made me switch back to SF from NY. read more

A few weeks ago I received a a surprise txt and call from my favorite SA, Lek, letting me know she had a bag that I might be interested in. When she described it to me (a Birkin 35 in Gris Meyer) I told her how excited I was and she agrees to hold it for a week (I live in Dallas but I'm loyal to this location) and I immediately booked my flight. I have to say this visit was probably the most exciting shopping experience of my life, and I didn't think it could get any better than my birthday trip earlier this year. After picking out a belt and buckle, Lek took me upstairs and unboxed the bag for me, which I immediately knew I would be taking home. She helped me try out a huge assortment of twillies for the handle, and I left on cloud nine. I honestly didn't think I'd ever have the opportunity to even be offered a Birkin, nevermind buy one. read more

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Bought a scarf for her. A pleasure to see her smile. Thanks Eric for your help. I have been looking at their products, which are in fact art works for sure. It is not simply a scarf but an artwork, I believe. read more

Good experience each time I've been here. The salespeople are very nice and efficient who are great at follow ups. For instance, I was in search of a particular pair of sandals that were not in stock in my tiny size 35. After an initial text conversation, Lonna sent me an unexpected text a few months later to let me know that what I was looking for is available. Ran to the store and was in and out within 15 minutes. Thanks for the great service! read more

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We have been shopping at Hermes SF for 5 years with Ryan! He is honestly the best, kindest SA you can have. Prior to that we had been to other Hermes locations and never been treated with interest or appreciation. Ryan from day one welcomed us warmly and made us feel special! So much so that we made SF our home store even though we are in SoCal. We get excited when we plan trips to see Ryan! The whole store just has a warm and welcoming atmosphere compared to the other locations. All the SAs and the manager, director have been so friendly. We feel 100% loyalty to Ryan and Hermes SF because of how they treat us and make us happy to shop here. read more

This is the best Hermes store I have ever been to! Everything about it is just amazing and lives up to the Hermes high standard representing its heritage. I gave all the credits to my incredible SA, Ryan. He always makes me feel so comfortable, super informative and helpful. I could tell that he goes above and beyond to make sure I get the items I wanted. I love this store and my experience here so much and will never go anywhere else. I'm truly blessed and super thankful for Ryan for always making me feel welcomed and special. Highly highly recommended this store to everyone read more

I received an expensive piece of jewelry but wanted to exchange (for a more expensive piece). Service was snooty and terrible. I was ignored for an extended period. The salesperson then came over and said he liked my "apron" (I was wearing an alpaca poncho). I was made to feel poor and ugly. Never going back. read more

I have been to many Hermes stores around the world and I can whole heartedly say that Ryan T. our SA here is the best we have ever worked with. He makes the Hermes experience special and exciting. He has impeccable taste and his guidance has been incomparable. Thank you Ryan for making Hermes magical for us. read more

Hermès always upholds a high standard and I'm always amazed on how intricate the designs here are. Everything from the service to the craftsmanship, I am always delighted to shop at this location. My sales associate is phenomenal and constantly surprises me with how hard she works to help me get items I like. If you are looking for beautiful pieces, abstract scarves and Twillies, and/or well made long lasting bags, Hermès is the place to go. read more

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I have been an Hermes fan more many years and have shopped all over the world. 5 years ago when I met Ryan Tran at the San Francisco store all of that changed! This store is beautiful and my experience at this location has solidified my loyalty to the store and to my SA. The service from this location far exceeds that of any other store, and I am always excited to go in and know that my visits guarantee fun and laughter surrounded by beautiful things. On numerous occasions, when items haven't been in stock at the store, they have gone above and beyond to make sure they communicate and really do their part to get my hands on the items that I love. I look forward to many more visits to this store for years to come and highly recommend people to go to this location. read more

I love coming here and always find something new. The associates here are wonderful and really work hard to get their customers the best items and give amazing customer service. I never feel pressured to buy which I like and they give honest options. Terri, Barb, and Paul are my go to here and I appreciate all the effort they put into wrapping my items and gifts. The store itself is beautiful and nicely laid out. They do get some very special pieces in from time to time. Will always come here for something special. read more

The Hermès location in San Francisco is one of my favorite luxury boutiques to shop at. I love this location because the service is impeccable, and the staff is always friendly and accommodating. This is usually uncanny for a luxury goods boutique, but I've always had a lovely shopping experience whether I've booked an appointment or stopped by to grab one item. Lastly, I love working with Ryan, which I was introduced to by a good friend. He truly is the best! He always goes out of his way to help you, is a great communicator, and is always responsive when you have a question or request. read more

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The customer service at this store is terrible. Everybody knows Hermes EMPLOYEES are notorious for acting better than their customers, but this location takes entitlement to another level. This store has single handedly turned me off entirely from the brand and the once exciting "game" they play to get offered a bag. From start to finish, the employees at this store are rude and couldn't be bothered to help you. As a customer, I'm not interested in proving my worth to a worker. My money is so further valued at other stores, stores that truly feed into the storyline their brand is about. Just because you work at Hermes vs Zara doesn't mean you're not still a retail worker.... put the fries in the bag! read more

Okay, I LOVED my visit to this location. I've been to a few Hermes stores, but definitely felt the love at this location. I came on my birthday and was immediately welcome by our SA Othent. He was very helpful and made me feel so special. Definitely caught on to my wants, likes, and needs quickly. So impressed with his customer service, and tried the best he could with what he had. Especially with things so limited now a days. I've never experienced this at any other luxury stores (and I've been to a few). Thank you thank you so much Othent for everything. I can't thank you enough how much you made my birthday much more special. read more

Short Story: We like this Hermes better than Palo Alto! Long Story: We came to this hermes store after making an appointment with ShaLeena. I was referrred to ShaLeena after calling and leaving a message with their general voicemal. We were looking for a black men's belt. We were lucky to have found one in stock, in my size, that was not too flashy. We appreciated ShaLeena's help in telling us about the different styles and materials. We also browsed throughout the store as well. They have all sorts of other fantastic items! Verdict: I'll come back again and will also leave another review about a handbag purchase! read more

Went to this location in September and by far the best Hermes location I've been to! The SA that helped us was the sweetest, patient, and very knowledgeable. I've been to locations in Southern California and to all 3 boutiques in Vegas and the treatment here was so personalized and comfortable compared to those locations. My past hermes experiences have been rushed or I'm given the look just buy what you came in for and leave. My husband and I ended up getting a few things along with tea cups that I've eyed for a while and actually got to see in person (a diff color) but the SA was able to order me the color I wanted. This is a flagship location so they had home, baby, jewelry, RTW, shoes etc. This was our first time to this location and we're in love! Definitely not close to us to pop in all the time but I'll definitely be sticking to the SA at this location and ordering from here! read more

Hermès San Francisco - Women's Clothing Near Me - San Francisco, California

I well understand the luxury market, but arrogance is not to be rewarded. My wife and I visited this Hermes after Christmas. She was looking for a cross body. Understandably, they rarely have them in store, whether NY, London or SF. Cool. However, when my wife inquires (and she is wearing Hermes, Cartier and what have you, as well as dressed nicely, the response is 'You need to develop a relationship.' Great. Let's start one. 'You need to develop a relationship.' Same response. More than twice. At which point we left. We may again shop Hermes, but certainly not this one. Rude and tacky. The London one is at least proper and polite. Tip- everyone at Neiman Marcus, Tiffany, Cartier, Burberry and Patek treat us well. It's fun going to those places. read more

I have been going to SF boutique for years and I have been working with Paul for more than a year since my last SA transferred to other departments and I am so thankful for his outstanding services and helpfulness. The boutique has lots of amazing selections and I enjoyed shopping there. read more