I've been to several Goyard locations in different cities, and this one is by far the friendliest-- and Giles is the reason why. Giles is my guy at Goyard. Whether I'm coming in for a handbag or just a card case, he never gives me the side eye or makes me feel like I'm wasting his time (which, let's be honest, is not always a given in luxury retail). He's consistently welcoming, patient, and genuinely helpful. He's also refreshingly honest about the initial painting, which I truly appreciate, because once it's done, it's done. His guidance has saved me from choices I might have regretted later, and that kind of honesty is priceless. Luxury shopping should feel elevated and comfortable. Giles gets it right every time. Ask for him-- you'll thank me later. read more

Honestly I am very impressed with their customer service. Giles is AMAZING. He is great at what he does. He is diligent and very attentive and patient. I've shopped in store at other luxury brand stores and his service doesn't compare and he is over the phone. I wish I could put a face to his name. Goyard has an exceptional SA on their team. Working with Giles made my purchase that much more exciting. They had all the handbag selections I needed and my items arrived beautifully packaged. I value how not only did I pay for great quality items but I also had the best customer experience ever. I truly recommend. read more

Maison Goyard - Leather Goods Near Me - San Francisco, California

Five star experience with Daisy! I made a special drive up to the store, and I had a great time. No question was too ridiculous and no item too difficult to find. Daisy brought out multiple bags and encouraged me to choose what I loved. She steered me away from things that didn't look great on me, and helped me purchase a green Artois PM. I got home, and she responded to my text very quickly. I'm excited to work with Daisy going forward. read more

I am blown away by helpful and amazing Roxanne at Goyard San Fransico was! My home was destroyed by trees back in November, and I needed a replacement. She helped me through choosing the right color (white!) and was exceptionally fast to reply. I received my order, beautifully wrapped, within just two days of purchasing and I couldn't be happier. I am so grateful for people like Roxanne who take the time to help me out while I try to rebuild my life. I will definitely be sure to reach out to her first for all my future purchases. Thank you for being a highlight during this time for me! read more

Maison Goyard - Goyard Artois MM in white - beautiful!! - Leather Goods Near Me - San Francisco, California

Giles hooked us up! His service was outstanding. The selection was overwhelming. So many cute items to choose from and not enough money to buy it all. The Artois is a nice sturdy canvas loved the color. Giles was professional and patient. Made us happy to spend our money. read more

Maison Goyard - Leather Goods Near Me - San Francisco, California

I purchased a August 2024, April 2025 I had to go to repair. We the end of January. I still do not have my pocketbook and they keep saying they they don't know when it will be ready. They're waiting for a part. Every time I call they give me a different review. I don't know what to do anymore but at this point, I don't want my back. I want my money back because I'm done dealing with this company. It has the worst customer service they don't care about the customers is terrible. I will never buy another pocketbook from them. read more

Maison Goyard - This is the repair the Goyard has to do for my pocketbook after using it for less than eight months and they told me there was overuse - Leather Goods Near Me - San Francisco, California

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Giles is amazing! I first met him at the SF boutique when I purchased my first St Louis tote. He was very pleasant and informative. He mentioned what bags were trending and what they had in stock. Since then, I wanted the boheme hobo for my next purchase! I was in Japan this past week and I had no luck in finding a gray boheme hobo bag at two locations. Instead, I was unhappy with my service and their inventory was very limited. So I thought of Giles and emailed him immediately. He responded quickly in the same day with the price and availability. I then placed a phone order since I don't live near a goyard boutique. Giles was really helpful. It was such a fast and easy process. Everything went smoothly and he informed me it'll be shipped the next day. I highly recommend Giles! Will definitely continue making future purchases with him. read more

Another investment piece added to my collection and absolutely need to thank the G team for their responsiveness through the whole decision process. From start to finish, the experience was nothing short of luxury--every detail, from customer service to the craftsmanship of the bag, was impeccable. Keep in mind their prices jumped Jan 16 2025. I was able to grab this before the price hop. The Goyard Cassette Trunk Bag is truly a masterpiece. I wanted grey this time around for a change in color but also elevated look with the trunk classic. The structured, boxy silhouette pays homage to Goyard's rich heritage in trunk-making, giving it an elegant, vintage feel while still being modern and versatile. The grey colorway is absolutely stunning--subtle yet sophisticated, with a refined, understated elegance that sets it apart. The signature Goyardine canvas is beautifully textured, durable, and lightweight, while the reinforced leather trim and metal hardware add to the bag's timeless appeal. I know this piece will outlast many of my current bags. I dont have to worry so much about the canvas scratching or even putting it on a chair next to me since it's a hard backbone. One of my favorite details is the trunk-inspired closure and metal corners, which feel both functional and decorative, staying true to Goyard's craftsmanship. The interior is thoughtfully designed, compact yet spacious enough to fit essentials, making it a perfect day-to-night bag. The adjustable strap also allows for multiple ways to wear it, adding to its practicality. It fits my phone and plenty of room for more. I was initially debating on this versus the miniature trunk. I think I definitely made the right choice on this one since I can interchange the handle or crossbody style straps. this is EVERYTHING! The boutique staff was incredibly knowledgeable and patient, ensuring I had a seamless shopping experience. They took the time to walk me through different options and details, making sure I left with a piece that truly suited my style. It's very exciting to know their expanding and doubling their SF store location. I know I'll be back :) If you're considering investing in a Goyard piece, I highly recommend both the Cassette Trunk Bag and the fantastic service at Goyard. Thank you again to the team for making this such a special purchase! read more

Maison Goyard - she's a cutie :) - Leather Goods Near Me - San Francisco, California

I purchased a bag recently. SInce I dont live in the area I had to work with Venus in theSan Francisco Goyard Boutique, by phone. She was organized, gave me great advice and was extremely helpful. I will shop with Venus again! I love my personalized bag! Erica Gilman. Las Vegas, Nevada read more

The store was smaller than I expected, but I was satisfied with the staff's friendly service.

I truly really wanted to take the time to write about Tyler and his incredible, outstanding service. He is my go to trusted sales advisor and gives me a personal tailored shopping experience each time to make me feel like I am his Top Priority . He is always keeping me in mind each time an item comes in that he knows I would adore. He takes care of me to make me feel exclusive and makes everything easy in a prompt manner. His professionalism is unmatched and he has made me fall more and more in love w Goyard above all other brands. I highly recommend Tyler if you are looking for a stand out exceptional shopping experience at Goyard where you are treated like royalty. read more

Roxanne was super helpful and professional throughout my shopping experience. She answered my many questions, was very responsive via email, and was patient and sweet with my baby who I had to bring to the store twice. I'm so happy with my purchase! read more

Gifted my mom a Goyard bag for Christmas and went to the store downtown for the first time to buy it! I was helped by someone as soon as I walked in. The experience wasn't extravagant or anything, just very straight to the point. I asked for the bag, was shown the bag, then was brought to the counter to pay. I'm not a big luxury brand gal, so I don't go into luxury stores too often. To be honest, I've probably only ever gone into Louis Vuitton (mainly because of my mom). However, I did recently go on a luxury shopping spree during my trip to Paris because (whyyyyy nottt you're in Paris). I guess I was expecting a sales associate to greet me in French and hand me some bubbly. But that was definitely not the case. Oops! Haha 3/5 Straight to the point but no luxe experience. read more

Maison Goyard - (Not an in store picture) - Leather Goods Near Me - San Francisco, California

Roxanne is awesome!!! She answered all my questions and had the bag sent out to me the next day. I received the bag in 2 days. The bag was perfect!!! I will definitely reach out to Roxanne for future purchases! read more

My experience with the entire Goyard team,in particular Tyler H., was always very personable and handled with such professionalism! I can not recommend them enough! Since there are no stores where I live I had to do a distance order for my husband's anniversary gift. Tyler helped with this for around 3-4 months in entirety, while I decided what I wanted to purchase.Once I did make a decision the entire process was incredibly smooth and so convenient. I felt very well taken cared of and would continue to and recommend any of my family and friends to buy through Tyler and the San Francisco Goyard Team! read more

If you want a thoughtful assessment of style and color, go to Roxanne. She is calm and available and listens to your concerns and helps you make the best choice for you. Amazing. read more

Oh how spoiled I felt to arrive at Goyard in Union Square and for there to be no line in sight. This location opens their doors around 10am and on a Monday morning around 11 or so, I was able to walk in no problem. This shop is pretty quaint but it's so whimsical to see all the items within a birds-eye view. From card holders to trunks, this is one of the oldest luxury houses to date. I was assisted with a super helpful CA and she helped me navigate my options and look around a few other items. Ended up settling on the St. Louis GM in black and a card holder in gray. My favorite part of everything is the packaging and attention to detail. Never felt rushed and I was allowed to make a thoughtful purchase before walking away. They don't offer refunds and only focus on exchanges or store credit so don't think you can do take backsies. This isn't a typical purchase, but it's one that I'll definitely cherish and recall the memories of my trip with it. read more

This needs no introduction nor any targeted ads. If you want luxury you aren't checking yelp to see if the service, selection or value is worthy of your patronage Selection is impeccable The value is luxury, if you don't got it the n you don't got it. Please act your wage. On the flip side Ask for Venus. She is a consummate professional and knowledgeable. I loved her suggestions and her willingness to not upsell and allow me to buy what connected and resonated with me. I wish all luxury employees and luxury experiences were tailored for me the way that Venus treated our first Goyard sales experience. I'm a die hard Louis Vuitton loyalist but the experience that was had at Goyard, made a strong case to explore more luxury options with Goyard. read more

When asking them about buying a straps to my Green Goyard ,they honestly respond that the current strap I have is more fits the Goyard Trunk bag I have and I realize it's a good suggestion read more

Bought my Goyard bags and couldn't be happier. Roxanne was knowledgeable, attentive, and never pushy -- she took the time to walk me through the different styles and customization options. Highly recommend the SF boutique! read more

Please see Venus! She is absolutely amazing! Sweet, kind, caring, thoughtful, patient and truly goes above and beyond to help you find your special pieces! My first Goyard purchases and I'm so glad they were with her! UPDATE: Venus was so great that we came back just 3 days later with our eldest daughter for her first Goyard purchase as well! See you again soon, Venus! We will definitely be back! Thank you Goyard SF for having such a kind SA as part of your wonderful staff!!! read more

Maison Goyard - My first Goyard pieces!!! - Leather Goods Near Me - San Francisco, California

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I got connected to my SA Giles when I contacted Goyard through distant sales. I had a really great experience with him. He was responsive and efficient - a pleasure to work with! He shipped out my bag on a Friday and it was delivered by Monday! read more

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A very successful Mother's Day shopping experience at the Goyard Beverly Hills store. John Kim was a Rock Star in helping me find gifts for 2 grandmothers and most importantly my Wife!! Hugely patient with my decision making process, and guided me into 3 wins with his expertise on all of their products at Goyard. Many thanks Jonathan!!! read more

I had been in search and had trouble finding the Minaudiere for a year or so. I finally decided to try doing a distance order since I live fairly an hour or two away from the city. I emailed and got connected with my SA Giles, who was amazing. Not only was the service outstanding, but even the packaging and delivery was amazing. I also appreciated getting a call to ensure the address was correct and to let me know it was shipping soon. I will definitely connect with Giles again for future purchases. Outstanding customer service and support. read more

Maison Goyard - Goyard - Leather Goods Near Me - San Francisco, California

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Interesting shopping experience. Called in for an inventory inquiry and the answering message instructed me to email the store. I was pleasantly surprised by a same day reply. Confirmed the item I was interested was in stock. When I arrived there was a line to get in (about 5 deep). That took at least 25 minutes. The line is annoying but it filters out nosy tourists. The guard at the front wears a lab coat and directs traffic. I wouldn't exactly describe him as the warm and friendly type. Entry into the small retail space it feels cozy. From the decor, music, and employee uniforms there was a homogeneous vibe that felt like a theme park attraction. Jazmeen was a helpful sales associate. Parking in the area sucks. There are meters around but even on a slow day it's hard to find a spot. Walking out of the store back to the car can feel sketchy. read more

Maison Goyard - Holiday line - Leather Goods Near Me - San Francisco, California

If you get the sales associate Roxanne, go straight to another sales associate. She was very rude and unprofessional. Also, not very seasoned as she didn't know some answers to my questions on the bags. She went as low to say "Are you planning on shopping or buying today". Sad to have this experience with such a luxury brand. Hopefully, she will be trained better. read more

Venus was an amazing sales associate! She was very helpful, nice, and we were able to take our time looking at the pieces. She also took her time showing us each piece that we might be interested in purchasing. I would definitely recommend her at your next visit. She also followed up with us after our visit appreciating us as customers and our overall visit. read more

I worked remotely with Roxanne to select and purchase a bag for my wife's birthday. She was responsive and very helpful. My wife loves her bag! A great experience -- thank you, Roxanne. read more

Terrible customer service at Goyard. I arrived only 3 minutes after closing due to an accident and they refused to allow a quick exchange. They made no effort to accommodate, showed no understanding, and offered no solutions. I even called to alert them but they didn't answer the phone. They will smile, give you water, and treat you like royalty until they get your money, but it is all fake. Buyer beware. On top of that, they have a strict no refund policy, even if you return the same day in perfect condition. Very disappointing experience. Go get whatever you need one block away at Hermes or Louis Vuitton. I have shopped at all the stores in the area and this one is the worst. read more

My experience here was nothing short of positive--shout out to Jjuan for his help, recommendations, and patience in answering all of my questions! read more

Great service & selection, easy shopping experience; helpful staff. Sales associate was very patient read more

I stopped by Goyard to purchase a wallet. I wasn't impressed by the service. There was a short line to enter the store that took around 10 min. The store was clean, classy, and comfortable on the inside. All the sales associates were well dressed. Service was okay. The sales associate helping us was nice and politely answered questions. However, I felt like he could be more proactive in things like offering sparkling water and treating us like clients. In comparison, at LV, I didn't even have to ask for water. They just offered it. I think this store is obviously fine if you want a Goyard item, but don't expect high quality service. read more

I have been hearing more and more about this brand. Seen some influencers with the tote bag and wallet. I researched and spoke to some friends about Goyard. It is not your everyday brand that you see (like LV, Gucci, etc...). And that's what I like about this brand. No one has it... We visited the SF store. Made an online reservation but no one responded. Luckily there were no line to enter the store. Got great service from Mikey. Helped me pick out the perfect SLG for myself. Picked green! Love it. I am thinking about the tote... he did give me his email info so that I can order it that way. read more

Maison Goyard - Leather Goods Near Me - San Francisco, California

Purchased in December, leather part that carries the strap ripped within a month, I came back for a refund since it was a quality issue, waited almost 6 months for my bag repair, they should have just given me a brand new bag from day one, service was trash, disrespectful guy that works there asked me if I purchased it from a reseller such as fashionphile. We purchased from THEM (Goyard SF) directly. Will never ever enter Goyard and buy from ever again. read more

Maison Goyard - Muse vanity - Leather Goods Near Me - San Francisco, California

Here's the hard truth, employees don't care because if you're going to go a Goyard location, 90% of the time, you're there to buy something. So don't expect to be treated like royalty LOL. None of the workers really seemed that enthusiastic and the shop is super small so you'll most likely be waiting outside. Unfortunately for everyone, I am a social butterfly in awkward situations so me and the other people in the store were "shopping together" and chatting away. By the time my aunt and I got into the store, we had waited about 45 minutes, not too bad on a Friday afternoon. The Goyard St. Louis bags used to be sold at a different price depending on color. Now all the colors are the same price. Apparently that was changed August of 2022. What's nice is that they sent my bag back to Utah with no sales tax. So if you're traveling, send your bag home to avoid sales tax. I tried on both the black colors and the gray colors of the St. Louis GM. There really wasn't anything amazing about the service. Giving it three stars since the visit was just "ok". read more

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I am very impressed with Venus. She was the consummate professional as she assisted with my phone order. From describing the process to sending a photo of my purchase so there was no mistake-she handled everything with grace and assurance. A great asset to the company! read more

Had an awesome experience with VENUS as our S.A.! My first Goyard bag (green mini vendome) was bought by a good friend of mine from Paris so I didn't have an account yet with Goyard. I originally had gone in the store to buy their limited edition Pink iridescent bag but couldn't because I haven't built a history with them yet. But I found out that the LE wasn't available in Artois which is what I wanted. So short story...I ended up getting my second and third bag in the same day . Venus was very accomodating, she even kept our bags safe in the store while we saw Wicked. Awesome experience, highly recommended service! read more

I had been wanting to purchase a Goyard purse for a few years. Living in a different state made it take extra time to go see the purses in person. I finally was able to make a stop into the store while visiting California. Staff was not warm or friendly. Even spending 4K (a lot to me but probably not much to them) didn't melt their cold demeanor. No photos allowed in the store a sign stated that on a shelf. Prior to seeing the sign another associate loudly yelled "no photos!" I apologized as I hadn't seen the sign. Any repairs for the purchases will need to be brought in and you cannot mail the items. Sadly, slightly disappointed. I do like my purchase. Very doubtful I purchase from Goyard again. Luxury shopping should be enjoyable and staff should be friendly. read more

Maison Goyard - Canvas color options - Leather Goods Near Me - San Francisco, California

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Thank you so much for Daisy's wonderful service. I love my new hobo. It is a perfect size for travel.

Always love visiting the Goyard store in San Francisco. The staff is very friendly, and will help you choose an awesome item! read more

Maison Goyard - Leather Goods Near Me - San Francisco, California