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Maison Goyard

3.5 (285 reviews)
Ultra High-EndLeather Goods, Luggage, Accessories
Closed 10:00 am - 6:00 pm
Updated 2 months ago

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Goyard Artois MM in white - beautiful!!
Marcie S.

I am blown away by helpful and amazing Roxanne at Goyard San Fransico was! My home was destroyed by trees back in November, and I needed a replacement. She helped me through choosing the right color (white!) and was exceptionally fast to reply. I received my order, beautifully wrapped, within just two days of purchasing and I couldn't be happier. I am so grateful for people like Roxanne who take the time to help me out while I try to rebuild my life. I will definitely be sure to reach out to her first for all my future purchases. Thank you for being a highlight during this time for me!

Jeanette T.

Giles hooked us up! His service was outstanding. The selection was overwhelming. So many cute items to choose from and not enough money to buy it all. The Artois is a nice sturdy canvas loved the color. Giles was professional and patient. Made us happy to spend our money.

This is the repair the Goyard has to do for my pocketbook after using it for less than eight months and they told me there was overuse

I purchased a August 2024, April 2025 I had to go to repair. We the end of January. I still do not have my pocketbook and they keep saying they they don't know when it will be ready. They're waiting for a part. Every time I call they give me a different review. I don't know what to do anymore but at this point, I don't want my back. I want my money back because I'm done dealing with this company. It has the worst customer service they don't care about the customers is terrible. I will never buy another pocketbook from them.

she's a cutie :)
Ray C.

Another investment piece added to my collection and absolutely need to thank the G team for their responsiveness through the whole decision process. From start to finish, the experience was nothing short of luxury--every detail, from customer service to the craftsmanship of the bag, was impeccable. Keep in mind their prices jumped Jan 16 2025. I was able to grab this before the price hop. The Goyard Cassette Trunk Bag is truly a masterpiece. I wanted grey this time around for a change in color but also elevated look with the trunk classic. The structured, boxy silhouette pays homage to Goyard's rich heritage in trunk-making, giving it an elegant, vintage feel while still being modern and versatile. The grey colorway is absolutely stunning--subtle yet sophisticated, with a refined, understated elegance that sets it apart. The signature Goyardine canvas is beautifully textured, durable, and lightweight, while the reinforced leather trim and metal hardware add to the bag's timeless appeal. I know this piece will outlast many of my current bags. I dont have to worry so much about the canvas scratching or even putting it on a chair next to me since it's a hard backbone. One of my favorite details is the trunk-inspired closure and metal corners, which feel both functional and decorative, staying true to Goyard's craftsmanship. The interior is thoughtfully designed, compact yet spacious enough to fit essentials, making it a perfect day-to-night bag. The adjustable strap also allows for multiple ways to wear it, adding to its practicality. It fits my phone and plenty of room for more. I was initially debating on this versus the miniature trunk. I think I definitely made the right choice on this one since I can interchange the handle or crossbody style straps. this is EVERYTHING! The boutique staff was incredibly knowledgeable and patient, ensuring I had a seamless shopping experience. They took the time to walk me through different options and details, making sure I left with a piece that truly suited my style. It's very exciting to know their expanding and doubling their SF store location. I know I'll be back :) If you're considering investing in a Goyard piece, I highly recommend both the Cassette Trunk Bag and the fantastic service at Goyard. Thank you again to the team for making this such a special purchase!

(Not an in store picture)
Kristina M.

Gifted my mom a Goyard bag for Christmas and went to the store downtown for the first time to buy it! I was helped by someone as soon as I walked in. The experience wasn't extravagant or anything, just very straight to the point. I asked for the bag, was shown the bag, then was brought to the counter to pay. I'm not a big luxury brand gal, so I don't go into luxury stores too often. To be honest, I've probably only ever gone into Louis Vuitton (mainly because of my mom). However, I did recently go on a luxury shopping spree during my trip to Paris because (whyyyyy nottt you're in Paris). I guess I was expecting a sales associate to greet me in French and hand me some bubbly. But that was definitely not the case. Oops! Haha 3/5 Straight to the point but no luxe experience.

My first Goyard pieces!!!

Please see Venus! She is absolutely amazing! Sweet, kind, caring, thoughtful, patient and truly goes above and beyond to help you find your special pieces! My first Goyard purchases and I'm so glad they were with her! UPDATE: Venus was so great that we came back just 3 days later with our eldest daughter for her first Goyard purchase as well! See you again soon, Venus! We will definitely be back! Thank you Goyard SF for having such a kind SA as part of your wonderful staff!!!

Perfectly packaged

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5 months ago

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6 months ago

The store was smaller than I expected, but I was satisfied with the staff's friendly service.

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4 years ago

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1 year ago

Thank you so much for Daisy's wonderful service. I love my new hobo. It is a perfect size for travel.

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3 years ago

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Ask the Community - Maison Goyard

Do I need to make an appointment?

No. Was able to do a walk in and make a purchase. It is a small space, so there could be a wait if people are inside.

Is it closed?

Yes, but you can purchase through distant sales!

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Review Highlights - Maison Goyard

Thank you Giles provide fro and super fast service, the back pack and wallet that I order is very nice!

Mentioned in 9 reviews

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3.8(97 reviews)
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I've been looking for a gothic style store for a while... sadly, most of SF 'gothic' like stuff is…read moremore fetishwear. Disapointing anyways, this store has some 'designer' level clothing at varying prices that very wildly. Buying a 100 dollar pair of somewhat gothic style pants, the original owner guy I purchased from was kind of cool. we chatted things up, he kind of gave me some pointers for sf fashion spots, talked to me about some of the other items around the shop (including a 1000 dollar concealable leather pouch). I usually like to give things time... evaluate places before sticking with them... so opting to wait on anything else... I make a trip to japan (where I purchased another gothic style pants from the yellow house... which were even more disappointing that Ceiba. Details are in the review I made for them). Also, mind you, both pants are elastic and the material is a little thick, they were both very comfortable. after coming back, I had to get both pants repaired. the ceiba pants I've had to have repaired twice (but it still has more damage on it that I haven't gotten repaired. the pockets are falling apart for one) now while the japanese yellow house pants I've had to have repaired 3 times now. It's rare that I need to have my clothes repaired... mostly its seams coming undone and I can usually fix those myself.... usually... but these were more that the fabric was giving out. the seams were strong but the pants were fraying or giving out around the seams. I cant just sew that back in. I've gone to Ceiba twice to try to talk to them about the material, the pants, repairs... and just to find solutions. the first time for them to give me advice on to handle it myself... and the second time, after SEVERAL times having to pay to get them fixed, to see if maybe the item was just bad or something and finding more vendor and patron solutions. both times it was a woman this time and both times she could not help. I do not recommend people come here for clothes, its a nice name place to show off a bit and pretend to be more socioeconomically established but little more than that.

I came here shopping for outfits for Coachella, and Ingrid went above and beyond helping me put…read moretogether the looks. She was helpful and friendly, provided honest feedback, and was so patient with me. And last but not least, the things they have here are so cool and unique, definitely recommend!

Photos
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Maison Goyard - leather - Updated May 2026

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