Customer service is horrible .I will never buy another car from them again .I brought my car in July because of the sunroof is leaking They said they couldn't fined the leak . All they did was just clean the stains now it's November and it is leaking again . They told me it's out of warranty. I'm very disappointed in there service. read more

We just bought a used Fiesta from them. Our sales dude Martin was a real professional and worked with us to get the car close to a price we could handle. We had thought we would buy a Honda, but it is nice to go domestic. Even though we were first time buyers with a short credit history, they were willing to negotiate with the interest rate and they got it down below what anybody else in town was able to offer. Anyways, for now we are happy with how it went down. They are really flexible over there and they obviously care about our business even though we weren't buying their high end offerings (at other local dealerships they became less enthusiastic as soon as they heard we were looking at the low end offerings). I'll keep this review up to date, but for now, I hope to do business with them again. PS: Mr. "2007-California-Concepts-Nissan"; Everybody knows that dealers low-ball on trade-ins if it's worth that much money, sell the dang thing on craigslist! read more

If you are looking for an honest auto dealership that treats you like family, I would highly recommend Heritage Ford in Modesto, California. I purchased my 2015 Ford Mustang GT a little more than a year ago, and I have never regretted making my purchase at Heritage Ford. From the salesperson, Rocky, who never pressured me and helped me get a great deal, to the finance manager, Falial, who helped me get an extended warranty program, the Heritage Ford staff is top notch! Today I am here getting my free oil change/vehicle inspection, you get with your purchase at Heritage Ford. The service advisor, Omar Ramirez, is very helpful and courteous. Omar answered a few questions I had and with the questions he could not answer, personally took me to someone who could. Omar is a true professional in his capacity here at Heritage Ford. Omar even helped me get a discount on a couple of items from the parts department for my Mustang! I have experience with many different dealerships, and Heritage Ford has always exceeded my expectations. Heritage Ford should be proud of how their staff treats their customers. read more

Best Service Department! Replaced my F-150 engine in a few Days. 3 year warranty and my Truck Drives like new! Nunie is the manager and he handled the job like a Pro!! read more

The service department is horrible! I had one previous bad experience with them keeping my vehicle the entire day, and NEVER calling to say they were keeping it overnight. I decided to give them one more try since they are the only Ford dealership in Modesto. WRONG decision! We had my car towed in for a flat tire at 10:00 in the morning, and were promised we would get the car back by 5:00...... NOT ONE CALL!! We had to call them 3 times just to find out they were keeping my car overnight FOR A FLAT TIRE!! Are you kidding me.... When we finally reached someone around 5:00, they said the car would be ready by 11:00 the next morning..... NOON, at still NO CAR, NO CALL!! The WORST customer service ever! I called on my lunch hour, just to get transferred to 4 different people. No manager was available because, of course, he/she was at lunch... The service person, Jessie, finally got on the phone and made several excuses for the horrible service.... they were too busy, he had trouble with the dispatch, blah, blah, blah.... The service was so great, that Jessie actually hung up on me because I was so irrate!! Yes, that's right..... hung up on me! DO NOT use Heritage Ford!! Their customer service is horrid, their work is sub-par, and they don't even take the time to communicate effectively. Management is not even available to take calls from upset customers! They don't even care that people have to take time from work and school to deal with them.... 2 days for a FLAT TIRE!! Seriously.... I will definitely go to Oakdale or Turlock from now on! read more

Wow!!!! So excited about our new car! Luis Rodrigues ( our sales guy) Thank you so very very much for answering all of our questions that we had about our new car. We appreciate your honesty and your sincerity. You made us so comfortable and relaxed while looking for our car which made us at ease while looking. We will be back when we are ready for our truck. Once again Thank you!!! We love our FORD EDGE!!!! read more

I am going to give 5 stars for the sales team. Johnson and Luis R, along with their Sales Manager, Leo, were amazing. I need to also acknowledge the finance department. Sales people at car lots can have a bag rep, we had some bad experiences before finding this team. We did utilize the Costco buying program which made it very nice. Johnson, Luis, Leo and the finance team really left a positive impression on us. Calm, friendly, down to earth, no pushy BS, all genuine smilies with a professional demeanor. We chose our vehicle, but got lucky with the staff! I am hoping the service department follows suit when needed in the future. I must say the no pressure atmosphere, honest and fair pricing, along with a genuine love for their products and enthusiasm, really exemplify the "Wow" factor with this type of market and experience. Yes, we LOVE our vehicle and chose it for its consumer report ratings, and our history of owning Fords, but we can honestly say that this team enabled us to actually enjoy our purchase experience! Thank you, Johnson, Luis, Leo and Finance Team!! read more

This is for Service, not Sales. I took my 2011 Edge in for diagnostics because my car would die without warning and the electronics will start and stop randomly. It took them 7 hours to finish "testing" the car, and in the end they said all that is wrong is the battery. I've had the battery tested elsewhere and have been told it's fine. From the time I dropped the car off, until the time it was done, I felt talked down to and like my problems were not being listened to. I'm now having to take my car elsewhere for a second opinion and a battery, because Ford already charged me $130 to find out the battery was bad. Autozone does that in a few minutes for free. I won't be taking my car back, I'll stick with CarMax (whom my warranty is through). read more

I brought my truck in for an oil change and to diagnose a problem with my fuel gauge. My service writer, Jesse Martinez, was able to keep the truck and order the necessary part. The repair was done very quickly, but I did have a small problem that unfortunately required the same part to be reordered and replaced. Jesse got the part the next day, and was able to get me in the same day. It was a mistake on the tech's part, but they did the right thing without any prompting from me. The part was replaced while I waited. Jesse is a straight shooter, and I will have no problem bringing my Fords back to Heritage for future maintenance/repair. read more

OK we bought a Ford a few months ago and liked the car. But for their free oil change for the life of the car take heed...the "con" behind this free oil change is that when you appear for your appointment, they try to sell you more services. If you are experienced with car repair then you realize that they are just giving you a free oil change to try to suck more money out of your wallet and then when you say no I don't want your suggestions for more services then they ask you to sign when your car is released declining additional services and then you start to have more problems when you check out. I couldn't not sign for refusing their suggested additional services or I wouldn't get my keys back. From now on I will have good old Walmart do my oil change. We won't go back. read more

Heritage Ford is awesome! They showed me the suv I wanted and did not try to sell me things I didn't need or want. They worked hard to get me financed to get into my Ford Explorer! I definitely recommend this dealership if you are looking for a new or used car or truck. The only thing I wish they had was an area for my kids to play in while I was waiting. But that is a small issue. read more

Bought another vehicle at Heritage Ford yesterday. I'd gone in for an oil change and walked out with a 2017 Expedition Platinum. Heritage offered to appraise my 2014 Expedition, offered excellent cash/trade in value, and then the discounts on the 2017 Expedition made it impossible to pass on the huge vehicle upgrade. Finance guy Gary is excellent and went the extra mile explaining all aspects of the deal. Turns out buying vehicles in December is excellent timing for discounts as they are moving the 2017s out of the lot. Free oil changes for life are a good deal also. Highly recommend this dealership! read more

Take your Ford anywhere else but this location!!! Unbelievably rude service department. Ford vehicles sell themselves so if you're in the market for one or need work done, just take it somewhere else where the people actually VALUE their customers. Rep Ramirez was an asshole over the phone. We had an issue with programming our new key. He had the nerve to accuse us of buying an aftermarket key and said if it was original then it would have the mustang logo. Mind you it had the damn logo and we bought it through Ford online. Brought that to his attention and he said well, "Should he not pay his worker just because the key didn't stay programmed after we left the lot?" Continued with, "We'll he performed the service so no I won't give you a warranty"... WTF?!?! What kind of response is that shit. He accuses me and then instead of offering to help fix it or reprogram the key again, he was just outright screw you. Which made me irritated so I said I'll just go through my CC. To which he responded "you do that." Never once did he offer and said, "why don't you bring it back in and we can see why it only programmed for 30 minutes and lost connection." Yes your guy worked on it. Yes it worked when we left the lot. But your service guys aren't perfect. Neither is the key we purchased. How does a key go from working to all of a sudden not working in less than 30 minutes. Shouldn't that warrant some additional assistance with finding a solution?!? The response given by Rep Ramirez was uncalled for. I'm sorry Rep Ramirez but did you want me to pay you an additional $175 for you to gaslight me again?!? Idc if I even get my money back. I'm just here to let people know to take their business elsewhere. Even the lady who picked up the phone wanted to brush me off without even knowing why I called. The vibe at this service parts location is not my customer, not my problem. So hopefully anyone looking for reviews will know what to expect if you choose to take your chances here. Good Luck! I hope the owner knows how this employee treats people! I don't believe customers are always right. But if you're in customer service then you should possess the skill set to problem solve versus treating everyone like they're trying to pull a fast one on you. read more

If I could give no stars I would. The service department is SO rude and UNPROFESSIONAL. I took my car for an oil change, I had the first appointment slot of the day 7:30am. By 1 o'clock they still hadn't started on my vehicle. When I inquired The guy at the front desk told me 7:30 is the time we allow you to bring you vehicle doesn't mean we will start on it. The mechanic will work on everything from yesterday before starting yours. So what is the point of having an appointment time? I will NEVER come back or give them my money. I had to call to cancel the oil change. I WILL TELL EVERYONE I KNOW TO STAY CLEAR OF THIS PLACE. read more

This is my second time buying my vehicle from Heritage Ford on Sisk Road in Modesto California. Just like the first time I was very happy as I am the second time with my purchase. Johnson with my sales consultant on my second purchase. He's very helpful, very kind, gave great customer service, very knowledgeable of his product and service. He went through everything with me and he covered everything from A to Z and just as important he was very patient with all the questions I asked him. I would strongly recommend to purchase your next vehicle at Heritage Ford and go see Johnson so you can get the great service he rendered to me. I'm a very happy customer at Heritage Ford. read more

This dealership has the absolute worst customer service ever. I drove over 50 miles to view a car after making an appointment to see it. I was already pre qualified for financing and had a guaranteed trade in value for the car I was going to trade in. I decided to purchase and told them I was pre qualified for financing and had a guaranteed trade in value I wanted matched. I was told no problem. Well after almost three hours waiting for them to try to match my financing they couldn't and they were not able to speak with my lender since this was a Sunday After several days of speaking won the various individuals a deal was almost complete with my lender and Heritage Ford. As I was making plans to pick up the car, I received the information that they wouldn't match the trade and wouldn't negoicate the price of the car. Ultimately, I walked away from the deal over 500$. read more

Recently bought a brand new vehicle. After a week of driving it, it had some issues and it was towed to their service department. It stayed there for 3 weeks. I was never offered any help or solutions, I had to reach out to them and set something up because I desperately needed a vehicle. They offered me a rental that they would partially pay for and only for 10 days. Including gas over $200 came out of my own pocket to cover those 10 days. When I was told I could get my new car I raced there because I had a busy day and nearly no time but wanted my new car back. I didn't have enough time to return the rental that exact day but it was only Tuesday and was told I didn't have to return it til Friday anyways so I figured it would be fine if I simply returned it the next day on Wednesday. Wednesday morning comes and a service member calls me and rudely states that I should have returned the rental that day and they would not be helping me with the one extra day I took. I explained how no one made me aware of that and I was planning on returning it asap. If they had told me this prior I would have waited the extra day when I had a little more time to pick up my new vehicle and return the rental. Keep in mind my new car was in service for 3 weeks and they only partially covered 7 days. Their service department needs to work on communicating things properly to make the patrons aware of situations and charges. And the attitude I was given was not necessary especially after having to deal with all this for the past three weeks. Extremely dissatisfied and unhappy with heritage Fords service department. read more

After doing considerable research, I finally found the car and price I was looking for at a heritage Ford. I live in Sacramento so I knew I would have to commit a better half of the day to facilitate the transaction(assuming I liked the car when I saw it in person). I loved Everything about this transaction! (And I typically have a lot of anxiety when it comes to car shopping and hate buying cars because of all of the gimmicks) These guys had upfront pricing on their website. I spoke to salesperson, Rocky, while making the 1.5hr trek from Sacramento. He was able to answer all of my questions and have the car ready for me to view and test drive the moment I got there. I loved the car, price, and terms. The paperwork was quick and Nobody tried to up-sell me on anything. (Of course the extended warranty, Lo-jack, etc were all offered, but there was no pressure whatsoever) Truly an incredible car-buying experience. I highly recommend this dealership! read more

Here is a Dealer I REALLY wanted to like. It is close to where I live. I just purchased a 2015 "Certified Pre=Owned" car from them. The negotiations were not fun. To start with the Salesman told me the car was $22,000 but was actually $22,800. Be careful of "Dealer Fees" and a $895 "Paint Protection Plan". Part of our deal was for them to tint the windows. I have had this process done many times in the past. After waiting 5 hours it turns out the Tinting Company ran out of tint and they did not finish the rear window. 8 days later I finally got the job completed by me having to drive to another tinting company. The rear view mirror vibrates and I was given the choice of leaving the car there "for a few days" or drive to another company. To be fair they did give me a tank of gas. Like I said I REALLY want to like the place but a bit cautious now. read more

These guys never followed through. Told me they didn't need to go into trunk for FOB issue. The FOB receiver requires spare removal. Total liars and thieves. read more

We had a great experience buying our truck from Heritage Ford!! Thank you Armando Acosta for the great service!! We went there a couple of times to "just look" and Armando was very informative but never pushy, that's why we returned. Hate pushy sales people!! We are loving our new truck and we would not hesitate to buy from Heritage again! We are very pleased with our experience from the sale to the financing personnel. read more

Rocky was amazing!! Prior to buying here at Heritage Ford we had done some shopping at other dealerships and we have had to walk away because the salesman were too pushy and not personal that I had panic attacks even if I liked the car. Rocky put us so at ease and I never felt pressured to walk out with a car and we got to the dealership late. He stayed for the whole process and ensured we were taken care of till we left the dealership, after 10, with our brand new car. Thank you Rocky you are awesome!!! read more

Poor customer service in service area! I live an hour away and brought my three kids down to get an oil change like I have in the past. Never once needing an appointment. Apparently that is now all they do. Without notifying their customers with a mailer or an email. Instead of working with us and finding a way to get the oil changed (we were in no hurry) we were given a flat no and a sorry. Well sorry does not cover my waste of gas, waste of time and my irritability now! Fire this crew and find one that cares about the customers! read more

I have made three trips to Heritage Ford. Each time I have made an appointment. That was a waste because they have never gotten to my truck in the same day. Poor communication, no regard to promises, and a general lack in quality of their workmanship. Three strikes your out, never going back! read more

Service is awful. They will totally take advantage of you if you don't seem knowledgeable. Had to ask to speak to a manager and they lied and had someone else talk to me. I ended up looking on their website to see who the service manager was, went back in and had to ask for him by name to finally speak to him. He wasn't any better he didn't care 1 bit. His response was I'm actually leaving right now let me get a service guy to help. -_- most frustrating experience ever read more

Avoid this place like the plague. I found the Mustang I wanted. I brought in a trade-in vehicle. They came back with a price that was below black book, and blue book (trade-in pricing). I told them what I was willing to give on it. The manager comes out and gives the same bullshit song and dance they always give..."I can pick this up at auction for $1000 less than I am offering you." My response was simple..."Bullshit. If you could get a...2007 California Concepts Nissan Frontier, Lifted, Leather, Tonneau Cover, spray bedliner, Rockford Fosgate System (with under seat subs), grille guard, running boards, custom paint, etc.etc.etc...., wouldn't you have it on your lot already?" "Lets be honest. I know you are going to sell this trade-in for $23k...and you are not willing to come up one bit on your trade-in offer at $14,500? How can you expect me to be okay with your dealership making $5k-$10k on the new car sale, and another $8,500 for my trade-in? Low blue and black book is $17,500...So with that being said, what are you really going to offer for my trade-in, so we can get past all of this sales posturing bullshit?" His response, " I can't do it." My response..." Give me my effing keys." This is why a number of dealerships went out of business not that long ago. If this place is still in business in a year...I will be shocked. Sales tactics like this are crap, and the reason why many Americans buy import vehicles now. I think Ford should secret shop their dealerships, to keep unscrupulous dealers like this from operating under their Banner. My advice, Go to Big Valley Ford in Stockton...See Mike Haddad. It's worth the extra 20 minute drive. Trust me. read more

So where do I start! If I could give a -5 star I would. Our car had an issue and had to be towed to this dealership from the freeway. Upon speaking to the general manager George he didn't even make an effort to contact their rental agency to get us a loaner and back on the road safely. Once we were able to contact enterprise they told us they were closing in 2 minutes, and wouldn't wait for us to arrive there. One would assume that if the general manager would have contacted the rental agency and told them our situation, which is clearly an emergency, since we are from out of town, they might have waited 10 minutes for us to get a car. Luckily we had another friend with us, who picked us up. I am not surprised with the reviews on this place at all. Absolutely no customer service. I would suggest that they invest some time in training their whole staff. read more

After dealing with the manager, still no resolution. We went to another Ford dealership and not only bought a better and more upgraded truck, only had to put down 1/3 of what Heritage ford required, the truck cost A LOT more, and Our payment was LESS. Yes we qualified for Tier 1 red carpet financing unlike what Heritage told us. Just goes to show you what kind of shady deals they are making, and what you can get at an honest dealership. read more

If you feel like throwing $1400 in the trash do business with them! They are highly qualified in the art of lying and confusing clients out of their hard earned money. When I bought my car I payed for a Premium care packet. I was very verbal in telling the finance person that I wanted all my services and mechanical needs covered as I had done before for my Nissan. I even mentioned how I once got a nail in my tire and the dealership gave me a loner car. Mind you I bought from a Bay Area dealership. I expressed that I would rather pay upfront and not have to worry about paying for anything later. They gave me the booklet for my Premium Care extended service plan. I payed 1492. Well, today was the first service and I get charged for a simple tire rotation. I ask why I'm being charged if I have the premium care service plan only to be told that I have a New first extended guarantee which is different. It's completely different to what they told me I was getting! I just met with the finance dept. when I showed her the booklet she first said, " yes, what you have mirrors that!" so I asked why I'm being charged for a simple tire rotation? She back tracks and says " no policy would cover that". I proceed to open the booklet of the policy she just told me mirrors what I have and point to where it says tire rotations are covered! She tells me that is not what I have.....we go round and round. In mean time she's not even bothering to give me eye contact and is doing paperwork. Finally I was told I could cancel that guaranty and the money will show in my balance but "she has no access to that info and how much money I would get back after it's been prorated". In other words I can cancel and they could take off with all my $1400!" What a scam !!! P.S. the reaction of mechanic at service station should be a clue that I'm not the only one. He said, " I will take you to the finance department because I'm sick of dealing with this shit every day!" read more

Never does this dealer let me down! Jesse in the service depart was AMAZING! Kept the jokes coming! The ordered parts for a recall I figured out take a week or two to get. The part came in within days and I got in there the day after the part came in to get the issue fixed. Always a great experience! read more

I purchased a new 2019 Ford F-150 Platinum p/u truck yesterday from Heritage Ford. I met with Assistant Sales Manager Leo Rivas whom I had met about a year ago. Leo was helpful, honest and professional throughout the entire purchase process. Leo handed me over to sales person "Juan" who was helpful, courteous and engaging. Once the figures were explained to me the deal was signed, I was escorted over to Finance Manager Gary Ribeira's office. I was greeted by Gary who was friendly, knowledgeable and professional. I was extremely impressed by the friendliness and professionalism of everyone I dealt with during the purchase and as a result, I will be a return customer . read more

My experience with Heritage Ford. I want to start by saying that at no point has anyone at this dealership been rude to me. They have all been polite and professional, for the most part. However, politeness and professionalism does not compensate for a lack of customer service and follow through. They got two starts from me because I bought a really nice truck and because they were not rude. However, they are not getting the other three stars for the following reasons. First and foremost, every time I walk into the dealership for something I have come to realize I must set aside about four hours of my day. When I first bought my truck there were a couple of small issues that needed to be looked at (paint chips) and dealt with. So, I brought my truck in and dropped it off... during this time at the dealership I was talking to a guy there by the name of Oscar about getting a discounted price on a taneau cover since during the buying process I never negotiated anything and just bought the truck at the price they said due to how late it was and time constraints. Oscar was supposed to get back to me in a day... however, a couple days went by and I never heard from him. Heritage did give me a loaner car while my truck was at the dealership. So, on or about the third day I called Oscar to get an update to which he still did not have an answer and he'd get back to me in a day or so. A few days later I'm irritated that I haven't gotten a phone call so I call him again. Oscar gave me an update on the paint chips but never mentions the taneau cover he was supposed to be looking into so, I bring it to his attention. After some more talking I get a spray in bed liner for 1/2 the cost. Why am I having to call you back when you said you'd be calling me? Why did I end up driving the loaner for a week or more instead of my truck being dealt with sooner? After I finally got my truck back it had not been detailed or at no point had the gas tank been filled (all customary) and I did not want to wait for my truck anymore. So, Oscar said on my first oil change the service department would do a FULL detail and fill my gas tank; the customer service guy in the service department verified that it was there in my file as well. Two weeks ago today I made an appointment for my oil change and detail (Oscar and the service guy previously had warned it could take about 2 hours for both) to which they said all was good; I even got a verification / confirmation email about my upcoming appointment that was scheduled for today 6/27/2016. Today, my spouse wakes up early to drop the truck off to be told that they wont have the time to do the detail like it had been scheduled... needless to say she was not happy as she had shown up 45 minutes before their first appointment was even due. She reminded them that it was specified upon making the appointment and that it was noted as well... so the guy said ok. At about 10:20 this morning they got her a shuttle and took her and my son to the mall so they would not be stuck there at the dealership. They also informed her that she would receive a phone call when the truck was done and someone would go back to pick her and my son up. At about 1:00 this afternoon she called the dealership to check on the status of the truck to be told it had been completed but she would have to wait to be picked up because the driver was on lunch break... go figure; no call for update and no driver. When they finally do come and get her and my son she gets the truck back but there is still sand in the back seat, the back floors had not been vacuumed, the front barely looked touched and there is still dirt and dust all over the steering column and in the cup holders. OH! and there is only 1/2 a tank of gas because not only do the service people not actually read the paperwork but they also do not have any pride in their jobs or the company to which they represent. Did I call back, yet again? Absolutely! I called and talked with a guy in the service department about the issues to which he tried to place the blame back on Oscar, who, in my opinion, is not at fault here because he made sure it was all in the file for my truck. Once I pointed out the guy that everything that was supposed to get done was specified at the time the appointment was made I sat on hold for a while so he could come back and let me know that Oscar was going to call me back... Oh, and to let me know that someone else would tell me what had happened. Really? What happened is the people in the service department half-way did their job. Moral of the story... if you want people to hold up to what they say and have pride in their job you should go somewhere else. This dealership is only good for buying what you want and never coming back. Got to say, this is the worst experience I've ever had at a dealership and I've purchased 6 vehicles from 6 different dealerships with this one being my 7th and worst. read more

I'm really disappointed in the customer service, or lack thereof. I was just in 5 mins ago to see about getting a new car. I'm a first time car buyer, or would have been had someone taken the time to at the very least acknowledge my presence. I sat there for 30 minutes, at the very least and none of the salesman greeted me. I understand there were quite a few family's there looking/purchasing but I work full time and I'm a single mother in need of a new car. I felt a bit disrespected by this place. read more

Seems to be all the employees at Heritage Ford live by the same motto, "that's not my job". And the parts department will charge you $15 for one bolt that otherwise costs .50 c at any other hardware store. Most unhelpful and worst customer service I've ever experienced. read more

Got a next day appointment for recall work and an oil change. The waiting area was clean. They took as long as Jesse in the service department said it would take. Jesse was very helpful. I'll be back again when I need another oil change or more work done. read more

Service is so slow here. 3 people here at the device desk but all of them socialize like there is no tomorrow. They are friendly though. The no car wash with oil change is BS. read more

I bought a car there in 1996. Having been getting a free oil change every 3k miles since then. Can't complain. I have had service done there, prices are fair and it is done right. I usually ask for cruz, he is the best. read more

Great dealership and so glad we found them! Super knowledgeable! Easy to work with! Excellent Service! It was well worth the drive to Modesto. Special thanks to Daniel Villalobos for helping us find exactly what wanted! read more

This place is terrible. I have always had bad customer service from here. The employees who answer the phone are super rude. I will never own another ford based on the experience I've had here. I've even had to call the general manager before. Cruz is very nice- I appreciate him being there read more

Things seemed good when I bought my used Dodge Jorney. I was told it has Bluetooth and other extras it did not. I trusted them at their word as I am not car savvy and this was for my wife for valentines day. The reason I gave them at least 1 star was because they were quick financing and getting us out the door.....but for obvious reasons. Avoid them, stay on McHenry. If you must have a Ford dealership look elsewhere. read more