Tufesa stepped up when Greyhound takes a turn with passengers in the wrong direction!…read more Greyhound is inconsistent with the service it provides to all customers, Leaving passengers stranded or scrambling to find another way to get to their destinations. Thank goodness there was a Better Alternative!!! I spoke with Sebastian who was bilingual and local in a US call center I asked if he spoken English and with a half second with clear understanding he confirmed that he spoke English. I explained to him my friends' last minute problem at greyhound. 1. He acknowledged the situation immediately and put me on hold. He came back with Clear Cut instructions and information from his direct supervisor of what Tufesa would do for the passenger. 2. I was able to merger the calls and he calmed the passenger distress with his voice with clear instructions of location and direction. Explaining where the station was and it gave him time to get to the station on 27th avenue. 3. Sebastian confirmed his ticket purchase text and said that Tufesa had plenty of room for him and other passengers. That was probably the greatest experience I've have seen of a competitor bus company. The service was clean and easy and I appreciate your empathy towards the people you serve as a service company! Give Tufesa a try when traveling abroad and remember this experience will help others know that there are alternatives other than the greyhound. Thank you again Sebastian @ Tufesa Phoenix call center!

On March 6, 2026, my daughters and I traveled from Phoenix to Nogales using Tufesa International…read moreLLC. I purchased 4 tickets through the official Tufesa app on February 20, 2026 (Receipt #1851-3109, total $168.48). At the time of purchase I selected seats 13, 14, 15 and 16 so my daughters and I could sit together, including one minor passenger. We arrived at the Phoenix terminal about two hours before departure, and at the ticket window staff confirmed that our QR codes were valid for boarding. However, when boarding began, we were suddenly told that our names were not on the passenger list. We were sent back to the ticket window even though we showed: * QR tickets * payment receipt * confirmation purchased weeks earlier We were left standing over 30 minutes while the bus was preparing to leave. During this time, an employee who identified herself only as "Alejandra" or "Alejandrina" behaved in a very rude and dismissive manner, blaming us for purchasing tickets through the mobile app and refusing to provide her full name when asked. While we were still at the terminal trying to resolve the issue, we suddenly received a notification in the system showing different seat numbers (31, 34, 27, 38) instead of the seats we originally purchased. This clearly indicates that our original seats were reassigned at the last minute. We were then forced to board with separate seats at the back of the bus, even after explaining that one passenger was a minor who needed to sit with a parent. This situation raises serious concerns regarding: * confirmed tickets not being honored * possible seat resale or overbooking * extremely poor customer service at the Phoenix location * lack of accountability from staff I have documented the incident with screenshots of the payment receipt, ticket folios, and seat reassignment, and I have submitted a formal complaint. I hope the company reviews what happened at the Phoenix terminal and ensures that confirmed reservations are respected in the future.

The worse public transit system the rail will wait about 20 minutes at one stop for no reason…read moreconsistently and the operators will drive the rail especially slow as well the workers themselves will each tell you something different in regards to payment the most un reliable transit system

Had to change trains to get from Chase Field to Central Ave and Camelback Rd going West. 1st train…read moregoing out of service. Closest Metro stop on Central Ave and Washington was closed. Had to walk to Van Buren. So confusing. No communication anywhere. Well at least the Dbacks won

Vince is the best thing going in Arizona, 5 stars for sure!!…read moreVehicles are awesome, drivers are great and always on time!

I was moving out of Scottsdale, Arizona to San Francisco, California. I was exhausted from the…read moremovers and all of those things that moving entails. I was very concerned that I wouldn't get to my hotel (on time) to get some adequate rest/sleep and wanted to get there before sundown. I had remembered everything, except for the ride from Scottsdale to the hotel. I called Vince and I am so happy that he took my emergency call and came to get me. He was one of the best drivers I've ever had, and that includes taxis, limos, and other private drivers. He's not one of those herky-jerky drivers and just so happens to be a great conversationalist. I definitely recommend Vince! Thank you, Vince, if you see this.

Right now its my only mode of transportation. the light rail has been on in schedule give or take…read moreand the prices are great and like that theres a daily maximum I have pay and the rest is covered. also for the buses they are pretty quick. I have it at three stars because it's more of an annoyance and there should be a different way of doing it, and thats checking to ensure everyone has paid on the light rail. on average i get checked 3-4 times just in the morning on the B line and sometimes by the same person and sometimes they see me scan my phone at the little kiosk. I understand the need to check but come on. There should be a way better implementation. also it creates a safety hazard when the train starts to move. Idk about every one else but thats my two cents. and one more thing for the buses, hold onto a chair because they brake hard, at least on the ones I take.

Paratransit schedulkng is horrible. My appointment was scheduled for 1:00pm. Paratransit picked me…read moreup at 12:00pm. The transit time was 15 minutes. My appointment lasted until 2:00pm. My return ride was scheduled for 3:00pm. Two additional riders were picked up. I got home at 4:20pm. From start to finish over 4 hours with the appointment lasting less than an 1 hour. The remainder of the time was waiting for paratransit. This is unacceptable. The wait times have gotten progressively longer.

Awesome customer service over the phone i really appreciate your help Sandra good job !!!!…read more thank you for time ...Felix family

Mal servicio de los choferes, la mayoria de los empleados son sangrones, piensan que le pueden…read morehablar ala gente agresivamente. Si no te cuidas cuando te vas al bano en una ciudad de paso, te dejan por que es mas importante su propia agenda en ves de contrar alos pasajeros. Nada absolutamente nada de Customer Servive al quiente. No. te lo recomiendo. This place customer service sucks they treat you like a piece of meat, they yell at you, the drivers are arrogant, especially a younger one that is going bald with a small mustache. They don't help you get your luggage out or in when your going through the military check point going into Nogales. The service from this drivers is joke... The Buses are really old and uncomfortable...

I consider this the chariot of the people. I absolutely love public transportation and the light…read morerail is a great way to get around Phoenix and the metro area. I wish they would expand the service throughout the valley instead of just cutting down the middle. The fair is very cheap, $2 for a one way ticket anywhere is great deal anywhere. I especially like that its on time, clean and accommodates bikes. Next time I need to go down town I will just take the train. It's cheaper and a lot faster.

I have gotten on and off at this Valley Metro location on a few occasions. You can jump on both…read moreValley Metro Rail lines at this hub. The Downtown Phoenix Hub is the transfer point between the A and B lines. The B line is the north-south line that opened in 2025. The hub itself is located on the block formed by Central Avenue, 1st Avenue, Jefferson Street and Washington Street. To jump from the A line to the B line and back, you have to get off the light rail train that you are riding on when it stops at this hub. Then walk across the street to the station of the other line that you are wanting to go on. The first time that I tried switching trains, I was so confused. But I eventually figured it out. Both CityScape and the Suns Arena are nearby. I don't ride the Valley Metro often. But I am glad that I have it as an option for transportation. I mostly ride the light rail to sporting events and to the airport to avoid parking fees.

Zero stars will be given for the Broadway Curve! We have gone through about 4 windshields in the…read morepast year just driving through on the road. Rocks fly everywhere! The construction has been going on for way too long and they (ADOT) are constantly messing with the lanes and messing with the flow of traffic. Drivers do NOT pay attention through this area and there have been multiple accidents in this area. Maybe when the construction is over it will get slightly better? Not a fan!

After 3 long years of construction down 19th Ave from the Montebello Station to Dunlap the…read more#NWExtension is finally complete! We've dealt with the construction, disruption, road closures and dust in our nearby neighborhoods on the trail of the light rail and it's now over. The ride is sweet and complete! It us really nice. The work was done well and the street us nice newly paved and landscaped. The public art for each station designed by local artists or kids. This station is out by Fry's and for the life of me i do no understand the artwork that they here. It is good to have some public transportation close to our home which is fast and reliable. A wonderfully green alternative to driving and parking. It's now nice to be on the trail if the light rail!

Funny bus driver who made everyone feel at ease. I was super lost and thankfully he was so patient…read moreand nice and found my rental. My bad can't remember his name

The Blue Line WAS a North/South bus loop winding from concrete Paradise Valley Mall down to some…read moreSouth Phoenix oasis (probably a myth since I've never been there) called the "Ed Pastor Center", and back again. The Blue Line WAS great because I could pick it up just outside my home near Squaw Peak and ride it through the Camelback corridor, down Central to downtown. Without a transfer. That's all changed with light rail. Instead of proceeding down Central to downtown, the line's new southern terminus is Central and Camelback, a fortuitous endpoint for Sweet Tomatoes & Applebees' afficionados but not so great for citizenry with taste. Or places to go. Like, uh, me. Now I trudge off the bus, sneer at Applebee's and get my cancerous tan waiting for ostensibly convenient light rail to venture downtown. It's worse coming back, timing the transfer, cuz the bus back to my house only runs every half hour. This "new improved" Blue Line (they now call it the 39, presumably for the extra minutes they've tacked onto my trip) is makin' me blue. On second thought, maybe I'll just hop in the car :- (