Tufesa stepped up when Greyhound takes a turn with passengers in the wrong direction! Greyhound is inconsistent with the service it provides to all customers, Leaving passengers stranded or scrambling to find another way to get to their destinations. Thank goodness there was a Better Alternative!!! I spoke with Sebastian who was bilingual and local in a US call center I asked if he spoken English and with a half second with clear understanding he confirmed that he spoke English. I explained to him my friends' last minute problem at greyhound. 1. He acknowledged the situation immediately and put me on hold. He came back with Clear Cut instructions and information from his direct supervisor of what Tufesa would do for the passenger. 2. I was able to merger the calls and he calmed the passenger distress with his voice with clear instructions of location and direction. Explaining where the station was and it gave him time to get to the station on 27th avenue. 3. Sebastian confirmed his ticket purchase text and said that Tufesa had plenty of room for him and other passengers. That was probably the greatest experience I've have seen of a competitor bus company. The service was clean and easy and I appreciate your empathy towards the people you serve as a service company! Give Tufesa a try when traveling abroad and remember this experience will help others know that there are alternatives other than the greyhound. Thank you again Sebastian @ Tufesa Phoenix call center! read more

On March 6, 2026, my daughters and I traveled from Phoenix to Nogales using Tufesa International LLC. I purchased 4 tickets through the official Tufesa app on February 20, 2026 (Receipt #1851-3109, total $168.48). At the time of purchase I selected seats 13, 14, 15 and 16 so my daughters and I could sit together, including one minor passenger. We arrived at the Phoenix terminal about two hours before departure, and at the ticket window staff confirmed that our QR codes were valid for boarding. However, when boarding began, we were suddenly told that our names were not on the passenger list. We were sent back to the ticket window even though we showed: * QR tickets * payment receipt * confirmation purchased weeks earlier We were left standing over 30 minutes while the bus was preparing to leave. During this time, an employee who identified herself only as "Alejandra" or "Alejandrina" behaved in a very rude and dismissive manner, blaming us for purchasing tickets through the mobile app and refusing to provide her full name when asked. While we were still at the terminal trying to resolve the issue, we suddenly received a notification in the system showing different seat numbers (31, 34, 27, 38) instead of the seats we originally purchased. This clearly indicates that our original seats were reassigned at the last minute. We were then forced to board with separate seats at the back of the bus, even after explaining that one passenger was a minor who needed to sit with a parent. This situation raises serious concerns regarding: * confirmed tickets not being honored * possible seat resale or overbooking * extremely poor customer service at the Phoenix location * lack of accountability from staff I have documented the incident with screenshots of the payment receipt, ticket folios, and seat reassignment, and I have submitted a formal complaint. I hope the company reviews what happened at the Phoenix terminal and ensures that confirmed reservations are respected in the future. read more

Tufesa - Payment receipt confirming purchase of 4 tickets on February 20, 2026 through the Tufesa mobile app for the Phoenix to Nogales route on Marc - Buses Near Me - Phoenix, Arizona

I understand public transportation is a hit or miss but truly tufesa is a miss every time from the horrible costumer service to the unfollowed Health regulation to the stupid answers the drivers give because that all they have on my way to my destination I was frizzing and on our way back we where suffocating sweeting and miserable And all the driver said to answer to my suggestion was oh it because by the front is cold very cold in the back end is hot super hot but in the middle and I quote is like the VIP area Let's just say that VIP area was my death and in my back there was kid throwing up and every one was coughing well definitely not the best but overpriced for the mistreatment read more

They need to have Drivers that are careful! Putting people at risk on the road. Taking red lights at a fast speed. Getting out of lane lines while on the freeway. Tailgating other drivers. Rude to all the passengers. Ocupan tener choferes que manejen con Cuidado. Arriesgan mucho la vida de uno. Se llevan los semáforos en rojo a una velocidad muy alta. Se salen del carril en el freeway. También se les pegan mucho a los otros carros por atrás. Para terminar les hablan bien feo a los pasajeros si les dicen algo. read more

I sometimes have auto work done in Nogales Sonora with excellent results, so I take the Tufesa bus from Phx to Nogales which is a 3 hr. trip - it's comfortable and efficient. ONCE years ago I had a street dog that adopted me and I canceled my flight to take the dog with me - we were stranded for a day in Tepic because Tufesa refused us service because they don't accept pets. I had to wait at the Tepic Bus Terminal half a day before I found a driver that would take me and the pet (in luggage). I was grateful, but that bus stopped at every city all the way to Santa Ana where I had to change buses for Nogales. The dog had major abandonment issues, so yipped often esp. when openning luggage - she made it and has lived a blessed life with us and, also, she gets to visit her home town of P.V. when we driver there most summers. This dog is always with me and has survived her issues, so I have been blessed with her - I do hope she lives forever!!!! read more

Tufesa - Buses Near Me - Phoenix, Arizona

Horrible service!!!!! We got stuck for 2 hours in the middle of nowhere. Traveling from Phoenix to Vegas and the bus broke down. Customer service just don't care when you call them. read more

I had a terrible experience with TUFESA that resulted in me almost missing my holiday for a trip travelling from San Jose to Fresno. I booked the ticket by phone. The agent was friendly and told me the pick up time and location. When I got there 15 mins earlier, I saw the bus leaving right in front of my eyes, so I called the agent immediately, but they let me wait for 25 mins and so I couldn't talk to anyone to seek more information. In the end, I had to ask my husband to drive me there. On the way to Fresno, I called the agent again, and finally they picked up. Upon explaining the situation, they told me they got both the WRONG PICK UP LOCATION and WRONG PICK UP TIME, and apologised half hearted. I was upset but I focused on solving the problem, so I asked if I can still take the bus in the next pick up point at Gilroy. She said I can do that, because at this point she said the bus is running late (i don't know how that is possible but I just want to catch the bus so didn't ask more!!) and I can get to Gilroy before them. So we drove to Gilroy only to be told by the people working at the station that the bus has left 45 mins ago and my poor husband now has to drive 3 hours to take me to Fresno!!!!!! At this point I was furious and deeply disappointed. I called the agent again, and she apologised with little sympathy or little sense of responsibility. When I expressed my frustration and asked for a refund for a trip I didn't take, she refused, saying that is the policy. They are lucky I didn't ask for a compensation! So in the end she said her manager will call back and write a report for the incident in 72 hours. It has been 6 days, never got the phone call. I have given them the chance to fix the problem but it is clear they don't care about the customers and they don't want to owe their mistakes. The lack of training for the agent, and poor management on all fronts is why such huge mess-up happens. read more

this is by far the worst and i mean the absolute worst experience I've had with anything ever in my life, from the non English speaking staff to the 5 hour bus delay, to the customer support number leaving with unanswered on hold for over an hour... 0/10 recommend I would never in my entire life use this company ever again. read more

The worst service I ever had i'm wating 7 fucking hours to catch my bus , the schedule said 8:00 AM then I arrived before 8:00 AM and they said this bullshit "the bus haven't crossed the border" Este servicio es una mierda estoy esperando 7hrs para agarrar mi bus, el horario decia 8;00 AM y llegue antes de las 8:00 AM y salieron con la pendejada que el bus no abia crusado la frontera. Valen pura verga. read more

The worst. I got bus 286 Phoenix to Los Angeles and they told me to get there at 4am my bus left at 4:30am. Got there at 3am Lord that was on me! The lady said my bus was now 334. It was late so I asked. Asked again at 5:30am. 334. well if a lady didn't help me. I would have missed 286 bus. It was 286!!! Nothing changed just yapping to hear her own voice. I told what happened girl. She walked away from the desk. No apology, Bus left at 6am. Also says "NON STOP"! So if it's late you cannot figure shit out! All lies. We stop in Indio which is normal and now we stopped again. Not "NON STOP". No ome communicates anything. No words no nothing!!! I don't know. Mind I am suppose to be at Los Angeles at 11:20. Idk when we will get there. Probably 1pm. The phone Chargers didn't work, receptionist didn't work, the driver mute and instead of a ride from my boyfriend. I need to take a Uber! They don't care. read more

El PEOR servicio de los empleados mas las mujeres siempre, parece que se desquitan con los clientes. El modo de hablar es poco profesional. Y otra cosa es que no deberían de tener un limites de boletos para los MAYORES de edad solo venden 2 boletos al dia para cada autobúss También ahí autobuses los chóferes que no dejan usar el baño estando en el autobús, si no dejan de usar el baño entonces para que tienen un baño en el autobús si para eso está. bueno, eso opino yo Nose otra gente. read more

Bus driver was driving reckless trying to pass and cut off vehicles that were backed up for emergency response vehicles. read more

Tufesa - NO...do not use. In Kingman AZ this bus driver was driving reckless with no regard to passenger or public safety. - Buses Near Me - Phoenix, Arizona

Terrible servicio ,siempre tarde, customer service mal educadas piensan que uno está mendigando , no contestan las preguntas solo buenas para cobrar por que no contratan jente profesional , jente abusivas habla muy mal para la compañía de camiones , nunca están a tiempo,no ayudan al cliente, esto debería de mejorar , alguien tiene que poner atención, no tienen supervisión, terrible servicio, no lo recomiendo, solo quieren el dinero lo demás no les importa, como pueden aceptar esto es completamente inaceptable, el servicio de esta porquería de buses read more

AC not working in the last seats. No workaround but an apology excusing the issue to be the seat location. You got to make sure to get a front seat otherwise DONT get this service read more

The staff here makes the DMV look like the most loving and caring individuals on earth. The amount of disrespect, lack of accountability, and arrogance is absurd. read more

Pésimo servicio,la muchacha que nos atendió con las maletas fue muy grosera desde que llegamos

Do they still have there shipping option? they will ship anything I mean anything great price. Very reliable and exceptional service would recommend there shipping option. Sent my grandmother a stove and a washing machine and they arrived in perfect condition. read more

Great service and very comfortable buses!! If you planning travel to Mexico the best option read more

BEWARE this bus company DOES NOT follow COVID-19 prevention measures. They have people sitting next to each other and the driver does not check your temperature before getting into the BUS. There is also people not wearing their mask properly. I am totally shocked that this company has been able to operate in U.S. This is my first time using this bus service and WiFi does not even work at all. They charged me extra and the services are really bad. I don't recommend them and will never use this bus company again. read more

Tufesa - WiFi service - Buses Near Me - Phoenix, Arizona

Son las 12 18 am Tome el autobús #827 de Phoenix a Los Ángeles Estoy tratando de comunicarme a alguna estación pero no contestan la razón es por que el chofer lleva su música prendida le he pedido que le baje pero el dice que necesita la música ¿Perdón??? Estoy pagando un boleto de pasaje $62 no un boleto de club Necesito dormir y ya estoy a punto de colapsar por los nervios por favor ayudeeen read more

Robaron el dinero de mi mamá. Mi mamá había comprado boletos de ida y vuelta a mexico pero se lastimó entonces tuvo que cancelar su viaje. Le dijeron a mi mamá que tuvo un año para viajar para no perder sus boletos. Mi mamá no puso fecha porque no sabía cuándo se iba aliviar. Por sorpresa hace unos días le llego un mensaje de texto de Tufesa diciéndole que ya está en su viaje. Confundida mi mamá les habla para ver qué pasó y se dio cuanta que Tufesa cometieron el error de apartar su boleto de ida a una fecha sin decirle a mi mamá. Ella trató de reclamar su boleto en persona pero le dijeron que ELLA PERDIÓ SU BOLETO AUNQUE ERA 100% EL ERROR DE ELLOS. No tomaron nada de responsabilidad por sus errores y mamá tuvo que gastar más dinero por lo que le robaron. Los empleados no les importa, y no son honestos. read more

Take care withe the weight that you have on you baggage, weight before go to the terminal because I had 3 baggage with 40 pounds each one (120 pounds total) and theirs balance says 190 pounds. ....I am talking Tufesa Phoenix. read more

It is a bus transportation service that is reliable. I have used them for several years.

hello. my trip was from Phoenix-Guaymas Sonora. Everthing was good I got their, got my ticket , when I went to get my baggage tagged. the lady said to just leave it their that they were going to but it in the bus and I was good to go in the bus to my seat. it was 12am so I did and I was trusting them. I felt a sleep, they woke us up at the border to check out baggage. I was looking and looking and I could see mine. apparently they got it in the wrong bus. how or why? I have no idea. now they can't seem to find my things. am I just supposed to be ok with that. and spend money on something I should have to. it's ridiculous. don't trust them stay their until you see them putting it in side. for sure a lesson learn tonight. never ever traveling with them ever again. read more

Esta estacion de Tufesa en Nogales funciona, los baños gratis como de ser. TienenThis Tufesa This Tufesa station in Phoenix desperately needs a Remodel or new Facilities for the business they do! They Drivers that I experienced are professional and courteous unlike Tap. Just the Tufesa Station needs a bid as* upgrade to serve its customers to the level they deserve!station in Phoenix desperately needs a Remodel or new Facilities for the business they do! They Drivers that I experienced are professional and courteous unlike Tap. Just the Tufesa Station needs a bid as* upgrade to serve its customers to the level they deserve! buenas tienditas para comer algo rapido; los burritos requieren tener mas carne y frijoles menoa papa! read more

Phoenix, AZ to Los Angeles, CA 8am to 4pm Bus restroom was dirty Bus driving didn't stop for no snacks or food. read more

I wish I could give this place a negative rating. This is the WORST service! The bus comes whenever it wants, the time on your ticket does not matter at all. I had a scheduled time to leave at 3:30, I got here 15 minutes early and she said our bus was still in MEXICO TWO HOURS AWAY. She gave me no updates and I could not track the bus. After I asked at 5 where the bus was she said it was still at the check point in Mexico. I decided to go get food after this long ass wait and told her to call me 30 minutes before the bus arrives, I was at dinner and I got a call that the bus was going to be there in 5 minutes and is not going to wait for us even though we have been waiting since 3 fucking 30. This place is terrible and should not be in business! I highly recommend NEVER coming here for a ride if you actually want to get to your destination at the time it says it will take you there. I am incredibly mad at this service and I truly hope this place gets shut down. read more

Be extremely careful with this bus line ! I was traveling to Mexico when we crossed nogales I had to pay a fee for the stuff I was taking . when I had payed my fee returned back THE BUS HAD LEFT ! One of the luggage men bless his heart drive me towards the bus he honked at the bus and the bus pulled over. The bus driver was absolutely taking no account of his actions and had the complete audacity to blame the luggage men for not telling him a person had went to go pay . A grown man blaming everyone else except himself for this mistake an absolutely incredible joke ! read more

Just had the worst service ever Even the security personnel turned on some customers and started yelling at them Would never use their service again !!!!!!! read more

I have traveled this bus line all over! I ALWAYS travel on Tufesa when going from Phoenix to San Carlos Mexico. I travel alone and have never felt unsafe. The staff is incredibly polite and willing to assist you with anything or questions. I could go on and on..... I have traveled o Mexico more times then I can remember on Tufesa. I'm a single female and I'm a big chicken! So if I feel safe, no worries :O) Shoot me an e-mail if you want specific info on Tufesa travel Especially Mexico. I probably have some good information that will help make your trip smooth and without a hitch! :O) Tufesa is an outstanding well respected Company. They travel all over the state as well as International. THE VERY BEST BANG FOR YOUR BUCK! read more

My first time here but I was with several people who have been here before. I was dropping my grandmother off and I watched this security guard grab this black mans bag and search it. Everyone said they've never seen them do this before ever. And she was looking the every single pocket ever little thing it was actually quit extra and unnecessary. She was searching it for what seemed like forever then she told him I do this all the time if you don't like it then go to the front and don't get on the bus. The next person in line she literally looked in each pocket once and zipped it up. They where being rude and unprofessional saying he could be a threat. And I said why because he's black and no one knew what to say just uhh uhh umm no that's not why. read more

Bus 817 (10:00PM on the post date) almost just killed me on the freeway. almost ran into my car while trying to enter the carpool lane when I was clearly there. Then proceeded to speed up and almost side swipe me in a merge. Don't know if the driver was drunk (this is what I believe) or just didn't care about the safety of the riders and others on the road but I would NOT suggest using a TRANSPORTATION service with drivers lacking care of their surroundings. read more

I recently went to Bullhead City to spend the weekend with my sister. My mom offered to buy me a bus ticket to visit, and after seeing that the closest greyhound stop is in Kingman, I found gotobus.com and that they had a bus that stops at the casinos in Laughlin. The northbound bus left at a pretty inconvenient time, 3:30 am. It comes up from Mexico and is subject to border delays, so it was 5 hours late. So I showed up at the station, and had 5 hours to kill in the middle of the night. Guess I should have followed the booking email's suggestion to call and see what time the bus is arriving. The bus itself was pretty comfortable. It had high back seats that lean back, overhead storage, and they played movies. In Spanish though. The ride back home went off without a hitch however. If you're looking for a super cheap way to get place to place, Tufesa works. If you're going to Mexico it's probably a great option. Next time I visit my sister I'll probably get one of those casino room / tour bus packages all the retirees take to Laughlin instead. read more

Let me preface this with: If I could give less stars I would. My teenage son had a booking to ride from Kingman, AZ to Phoenix, AZ yesterday. I prepaid and purchased his ticket online weeks ago. We got to the bus station early and we were told he couldn't ride without a notarized letter stating he could. NOWHERE on the site did I find this info, he couldn't board, and his trip was delayed a day. Fast forward to today. We get to the depot at noon, which is 45 min early. Bus isn't there at 12:45 so we start calling the main office in Vegas. The idiot of a girl there answers the phone as if it's her own personal phone, doesn't even introduce herself or the company. We ask where the bus is and she puts us on hold for literally 11:30 minutes. I hang up, call back, and between her giggles she half-assed answers the phone. After 5 minutes of holding she says "the bus will be there at 2:10." I asked why the bus is 90 minutes late and she just repeats herself. We go home to burn some time after sitting at the depot for an hour, and come back at 1:55 and the bus is already there waiting. The riders all look upset and the driver gets out and explains what's going on. Evidently the girl at the depot in Vegas never told him my son was on the manifest for today, so he drove through Kingman without stopping and was an hour past kingman on the way to Phoenix when she radioed and told him to come back for my son. You can imagine the anger of the passengers, all of which is now directed at my teenage son whom is - at this exact moment - riding for 3 1/2 hours to Phoenix with a bunch of angry strangers that are two hours later getting to their destination. FUCK YOU! Sincerely, Jason read more

Tufesa. Oh, Tufesa. First of all, I admire their gusto and enthusiasm for the website that touts ticket purchasing capabilities...that doesn't work. So, since we couldn't buy online, we headed to the brick and mortar location. We were able to purchase our tickets without a hitch and, my favorite part, when we told the attendant about the website glitches they responded "Oh, yeah, it doesn't work." Love it. Really, it makes me laugh. Now, that was buying a ticket (and quite affordable I must say). When it actually came down to travelling with Tufesa, we enjoyed a relatively smooth ride. We purchased the regular economy tickets, and took advantage of the student discount. While I don't really have any "cons" there were a few "hmmms." So, I'll list those and the "pros." Keep in mind, both our trips were night rides. Pros The buses + were reasonably comfortable and clean + had outlets available next to each seat + The bus stations were conveniently located (for us) + Soft lighting was used to wake up passengers when necessary Hmmms - On our departing trip, the attendant inside took our ticket stubs, which the bus attendant asked for when we boarded... - The driver on our way back, for a portion of the trip, played music, loud enough that we could hear it halfway back... - We couldn't find the outlets on the departing bus, but we did on the returning bus. I would totally use Tufesa again, though mostly to travel into Mexico again. That saves me the need to get auto insurance across the boarder, and I personally hate driving :) The night buses were sleep-able and it made the travel time a minimal detraction from the trip as a whole. read more

If you are going to buy the ticket online and you have more than one passenger, remember DO NOT CHECK OUT TOGETHER. Otherwise, you'll get charged more for every additional passenger. If the price is $10 per person, and you choose 4 passengers at the check out. The second passenger will get charged$15, the third will get charged $20, the fourth will get charged $25, which makes the total payment $70. But if you check out separately by choosing one passenger only at a time, you'll save lots of money as for each passenger is $10, and you'll only get charged $40, which is a $30 difference!!! Their unreasonable charging system gives me a very bad mood and experience. There's no alert nor warning nor explaining for that additional charging. And there's no refund nor cancel for you. So be very aware!! read more

I found this and booked it online with gotobus.com. The price was about $40 cheaper than greyhound. The bus was clean and the driver was very professional. The seats have power plugs which was cool. AC worked great. The movies were either in Spanish or subtitled in Spanish. I could only hear about every other word due to road noise, so whatever. I called before the pickup time as requested on the online reservation ticket and stayed on hold for 15 minutes! Hung up then called again and got nothing but a busy signal. I was lucky there were other passengers waiting because the bus doesn't stop if they haven't been told someone is there. I guess that makes the drive faster. Also: I had no idea there was a transfer. I'm stuck at the bus terminal in Vegas for 4 hours. My ticket says depart at noon arrive at 3 am. I would have preferred to see that on my itinerary like with what I've seen on plane tickets. The terminal is an old repurposed convenience store. It's old and the seats are plastic row seats. At least the ac works. I would ride this bus again if I have to like today, but I don't typically ride the bus for good reason. read more

Terrible overall experience, we got stranded in Kingman when our car broke down so I bought tickets for my wife and myself to get to Vegas so we could get on a plane the next day. The bus company called us and said they were an hour an a half behind, at the hour and a half point of waiting we called again they said they would find out and call us back but never called me. Half hour later they showed up, the bus was pretty comfortable but nobody spoke English and the movies were in Spanish only. On the website they gave me a choice of destinations in Las Vegas, I was supposed to get dropped off at the south end of the strip by our hotel, instead they went to the terminal 6.5 miles north, they left us with two bags a piece in north Vegas in the middle of the damn night, we then had to spend 30 bucks on a cab to bring us where we were supposed to be dropped off. STAY THE HELL AWAY FROM THIS BUS COMPANY read more

I'm on the bus right now and it's blows to be in a Tufesa bus, the AC isn't working and it's getting really hot. We're just sitting in our seats getting all sweaty and shizzzzzz #mustyassbuss read more

Used this service before to ride to Arizona and back to Vegas! Never in the time I have known I had to pay $5 just to have the driver drop me to Excalibur liked I asked, it's rude The first time I took this bus I never had to pay and the lady was so sweet to drop me off to Excalibur I give props to Adela she's sweet!!! This driver is just a horrible person Coming to Arizona we knew the bus goes to 27th Ave in Phoenix. Horrible this second experience If I want to come to Phoenix I can fly!!! read more