HORRIBLE! DO NOT use Lux Transportation for anything! First our driver was 20 minutes late! We rented a 50 passenger party bus for my wedding. It had NO AC! It was 91 degrees inside the bus when it arrived and we loa 43 people inside. We had older people ready to pass out. I the bride had to call and complain I was hung up on twice said they would call back and never did. So I had to call again and loose it on them! I was told it had AC when it left! I told them they will send something else to our location that had AC! We had to wait 1hr 30 minutes for another bus to arrive when it did that bus didn't have working AC either! It was absolutely horrible! NEVER AGAIN! read more

NEVER, EVER should you book with this awful company!!! A black bus with no air conditioning on a hot Arizona day is a recipe for disaster. Almost criminal, really. But, that's what you should expect with these people. This was a booking for a VIP client event on Feb 28, 2019. 1) They show up 15 minutes late. Timing was important. I made that clear when I confirmed pick up with both Bryan and the driver. 2) The black bus had no A/C. We had to put one of our clients in an Uber back to the hotel after she fell ill due to heat on the bus. I learned yesterday that the reason four people didn't come to our dinner that night or meetings the next day was due to being overheated on the ride home. 3) The WORST part: while I'm panicking during the event, trying to get another bus, or, thinking how to get this bus fixed I called Lux twice. Bryan NEVER CALLED BACK. Stellar. Two days and three additional calls have yielded no response. (photo of calls in the event they try to deny) read more

Lux Transportation - Two panicked calls go unreturned. - Party Bus Rentals Near Me - Scottsdale, Arizona

I didn't get the chance to use their service, but I am sharing the review of my experience as a word of caution to those looking to book. In February, I booked a party bus with Bryan (owner) for my 30th birthday in April. Bryan had been in talks with another individual that was interested in the bus so he told me he would wait one weekend for them to make a decision and then I could book it. I had to reach out to him 2 additional times after the agreed timeframe before I could get Lux to send me an invoice and book. I thought that it was odd for me, as the customer, to be going out of my way to try and give Lux my business. The week of my event, The business manager at Lux, Arthur, contacted me to let me know they totaled the bus and it was no longer available (the rest of the review is just my interactions with Arthur). They offered me a full refund or $200 off a shuttle bus. Things happen so I appreciated their replacement offer, but sadly the shuttle wasn't the feel I was going for. They said everywhere else in the area was way more expensive so they couldn't subcontract a comparable replacement. I ended up searching and found a another party bus company that was just going to cost me $25 extra overall. I responded back and took them up on their offer for a full refund. I did ask if they would throw in the $25 extra for all of my trouble and to make me whole on finding a comparable replacement they couldn't provide me. My logic here was that if I cancelled on them with a week to go, they would have kept my 20% deposit. I thought it was a fair ask. After that ask I was met with silence from Lux. I attempted to contact them an additional three times across three days via email and phone. They preferred to be non responsive to the refund they offered so I got my credit card company involved. They investigated and the dispute is now closed so this is why I am writing my review almost 2 months out. Lux could've declined my counter offer and still honored their full refund but they chose to ignore, get bad PR, and get hit with charge back fees from the bank reversing the transaction (which I understand is more than $25). I hope it was all worth the $25 that I asked for. read more

I used Lux Transportation this past weekend for a bachelorette party. Lea was extremely accommodating and found a way to make my party plans work with her already crazy busy schedule. Our driver Arthur was excellent. He took us where we needed to go and drove us around to fill our time which we were very grateful for. The bus was extremely clean and well kept. I will definitely be using Lux Transportation again in the future! read more

Last year we used LUX Transportation to take 20+ friends to the Salt River. The whole experience was great and we couldn't wait to go again this year. Lea was accommodating and quick to respond when booking the smaller bus this year for 15 of us. The day of our event, the driver showed up about 10 minutes late and the bus was nice but the main door did not close all the way while on the freeway... which was not very "lux" nor comforting. Once we arrived the river, we started to unloaded our things and before we could hop on for our last few things the bus was GONE. The driver never confirmed he would be leaving and left with a full cooler and all of our cell phones on the bus! We went down the river for 5 hours without any water! When it came time to be picked up, thankfully we were able to borrow a phone to call Lea to tell her to call the driver. When Lea returned our call, she let us know that it was not the drivers fault because that was protocol to leave immediately. No one ever clarified this before or during our trip out there! On top of that, on our way back the AC didn't work on the bus in the middle of June with 100+ temps. Again, none of this was shared prior. I called Tuesday as well as Wednesday after our event to follow up with them as we still needed to tip the driver and wanted to discuss the issues however no one has returned our calls. Sadly, after this experience we will be utilizing other transportation companies for all events moving forward. Not the product or customer service to expect for $600+. read more

Great service! The driver , Darrell is professional in all ways! The bus was clean and very cool. Everybody was having fun! Very high on the fun factor scale. These guys are amazing! Pick up and drop off perfectly on time. Communication was easy and thorough ! Will use them again! read more

See all

I have updated from original review because Lea did reach out via email after reading it. I suggest you view the actual bus you are renting. The 30+ passenger capacity seemed to be very crowded for the 14 of us. Make sure the driver knows how to control heating/cooling. read more

We used Lux for our annual golf outing. Professional and easy to work with. Look forward to next year!!

First party bus I've been on in Phoenix. The quality was that of a vegas bus. The driver was amazing. Great Custer service. He cared more about us having a great time other than time or money spent. The bus was first class. Any time I need a bus or limo this will be the company I use, hands down. I also spoke to the owner for a few special requests. He was both accommodating and personable. Best company for buses hands down, both business buses, and party buses. I've used a party bus for an adult prom, and a business bus for a huge corporate meeting. Both buses were appropriate for the occasion and with my money!!! You won't be disappointed!!! read more

The people are very sweet to communicate with! I would love to do business with them in the future:)

AVOID AT ALL COSTS. There are many choices when renting a limo or party bus, do yourself a favor and do not use this one. This company is very unprofessional. Their bus was smaller then what they stated and had a very bad smell. When confronted on this, the owner immediately was defensive and very unprofessional. I cannot believe the lady is still in business by how she handles very valid complaints. Never again Lux Transportation. read more

Our driver was helpful and courteous, patient and professional. The reason for the low rating was a reflection of the bus that arrived, it was dirty. The windows, mirrors and door had not been cleaned, visible dirt, finger and hand prints on all surfaces. Very disappointing. read more

So everywhere I go I'm a big yelper. Years and years Ive traveled to many different parts of the US and only wished that Lux Transportation was everywhere I did go . A job to do always comes with time and that, they understand! Five stars in my book and always my first choice, should be yours as well! GoooLux,it's all you ever needed! read more

I decided to surprise my husband for his 40th birthday and rent a party bus for a crew of our friends. Lea was extremely helpful and excellent at communicating everything. The price was very competitive and the service was superb. Our bus arrived right on time and our driver couldn't have been nicer. Bus was clean and had a great sound system and fit our party of 15 just right. They even provided ice and bottled water and we brought on a cooler of beer and some snacks. Would highly recommend this crew to help with any large/fun transportation needs. read more

Short and sweet for this review, terrible experience with this company. On wedding day, bus arrived in filthy condition and stunk like seafood had been in it. Secondly, the size of the bus upon arrival was not what was discussed prior to making arrangements. We could barely fit our bridal party in the bus since they downsized the length of the bus. It was very deceptive if this company and that's what's the most disappointing. When confronted with their customer service/owner she was extremely unprofessional and defensive. Don't waste your money here, there are better transportation companies in the valley. read more

My experience with Lux was outstanding! I received a competitive quote quickly, my questions were always answered promptly, our driver was fantastic and the bus was super clean and very fun! I would not only recommend Lux to others, but will use their services again in the future without hesitation! Thank you for making my 50th birthday party activities stress free without the parking headaches we would have faced in downtown Scottsdale and Phoenix! read more

The bus and staff where amazing, the company really shows how a transportation company should be ran, we got a large bus and it was incredibly well built. We were all very satisfied. Value was also very economical. Would highly recommend lux transportation for your future transportation needs. read more

We have used LUX Transportation for many different events ranging from business/corporate events, client appreciation nights and nights out with friends. Each time they have provided us amazing service. The customer service from start to finish was high end and exceeded our expectations. I highly recommend LUX to anyone that I know and anyone that is looking for a great company that will take care of you. read more

I have to echo the other comments here; I booked with Lux for my friend's recent bachelor party and the planning and execution were all painless. Our group had a great time and we didn't have to worry about anything. Our driver Matt was professional and went the extra mile to make sure everything went smoothly during our night out. I would definitely recommend Lux to others. read more

My group of 26 decided to book a shuttle for our annual Salt River Tubing trip because it made more sense than trying to designate multiple DDs. This was hands down the best decision because our trip was flawless! I communicated via email with Lea, who was stellar in her prompt responses and really helped me answer a lot of last minute questions. Our driver, Darrell, communicated with us before pickup and was so kind enough to take us to Walmart to buy some forgotten items before our designated stop. He showed up early and was very friendly and helpful when helping us load 8 full coolers and inner tubes. The bus was spacious and comfortable enough for a much needed nap after the river. We will definitely keep this company in mind for future visits! read more

Excellent experience. Highly recommend! We rented party bus for a coed bachelor/bachelorette party. First off, we loved Darrell our driver! He was sweet, easy going and punctual. He took us somewhere we requested and then when we realized we didn't love that first bar we went to, we texted him and he immediately picked us up and took us to the next requested bar. The bus itself was nice and everyone in the group had a blast when on the bus! Thank you!! Would use again! read more

Lux Transportation is the first company I have worked with to organize a party bus from the ASU area to Old Town Scottsdale and it was the smoothest party planning experience I have ever had. The bus was clean, the driver was pleasant and accommodating, and they had very competitive pricing. I would recommend them to anyone and will be using them in the future very soon. read more

This company is VERY IMPRESSIVE!!! From the moment I signed a contract, they were so professional. I changed my pickup location twice and they were happy to accommodate me no matter what! I received a reminder email the week of my event with my drivers name and cellphone number to contact him. The day of my event I got a text reminder with all the details and a text from my driver. Finally I received a text 20 minutes before my start time from my driver stating he was already at the pick up location waiting for my guests. The party bus was BEAUTIFUL, the sound system was bump'n, the bus temperature was perfect, and it came stocked with everything we needed for our adult beverages. I cant wait to use Lux again!!! read more

This transportation company is exceptional! I had such a great experience planning my party bus with Lea. She did a fantastic job at coordinating, and providing me and my group with everything we needed. The bus itself was beautiful and spacious and we filled the bus to capacity and it still didn't feel crammed. The driver of the bus and SUV we had took effective routes and were safe. They were running a little late but called and kept me posted which was all I could ask for! I will totally stay loyal to Lux for all future party buses and SUVs that I need because I had such an incredible experience working with them. read more

RUINED my WEDDING DAY! Terrible owner and management but driver was fine. Complete RIPOFF and dishonest owner Lea Diamond. I paid for a 35 person party bus and even signed a contract but on my wedding day she sent a 20 person bus. The bus was suppposed to take us from the church to the ceremony so when we came out of the church we had to unsafely cram people inside the bus. Passengers couldnt even sit down it was so packed. We were on a tight schedule so this created a very uncomfortable need for urgency to make it to our reception on time. We were late. Some of my friends and family members had to get off the bus and find their own ride since the bus was so small. I called the owner the next day and she told me "too bad." I didn't recieve an appology or explanation from the dishonet sheisty owner Lea. I did not receive any of my money back for this horrible situation caused by Lux Transportation. Do not be fooled there is a reason why their prices are so low. This company will send you a lesser bus than what you paid for just to make a quick buck. Very sad day on my wedding. The situation was embarrassing and stressful. Again, owner Lea had no remorse, consideration, or manners. Lux Transportation made us late for our wedding pictures and ruined our whole timeline for the most important day of my life... read more

Very dishonest company. Owner is very rude and refuses to even apologize for sending us the wrong bus.

I had my prom on may 3rd and it was so easy to make plans with lux! Emily ( who helped me get a good price and an awesome bus) was so good with working with me even helping me ! everyone with this company is amazing !good prices and amazing people ! the bus i used was so cool ! i will definitely be using this company for next years planning also! -Hannah w read more

What to say about Lux Transportation. First things first, we tried to book with Arthur about 8 months ago for our wedding. He was super accommodating, had fair pricing and was very responsive. Fast forward to January of this year (still two months out from my wedding), I tried to reach out to Arthur regarding final payment/invoice and to confirm our itinerary. Radio silence. I sent 2 emails that went unanswered. I called his phone number around 8am and he answered with a very perplexed "hello" and scrambled to find his words while promising he would email me what I was requesting. Yet again, no response. Fast forward to 2 weeks out from my wedding. I have had 2 unanswered phone calls, an unanswered instagram message and over 5 unanswered emails. Not to mention they have stolen my money at this point because we clearly will not be using their service and I have paid my deposit. I highly advise you to steer clear from this unreliable, unprofessional company. read more

My experience with Lux Transportation was excellent! They constantly kept me updated with emails, were right on time and their party bus was a blast! Our driver was called away on a family emergency and Lux made sure to get a new driver there before we even knew what was going on. They kept me updated with texts and emails. I would definitely use them again. read more

We rented a party bus for my son's 13th birthday. They had a great time and everything went very smooth. Lea in the office was helpful and very attentive. Our driver, Darrell, was very professional and personable. I would definitely hire them again. read more

Recently used Lux Transportation while in town for Spring Training. They were very helpful in providing options for our logistics for the day. Friendly professional staff and great service! I would definitely recommend! read more

The best party bus I have ever been on. The lights were great, the sound system was bumpin and overall it was clean. The driver was professional and on time and I will be using them again for my next party bus. read more

My wife and I used LUX Transportation for our wedding and we couldn't have had a better experience. All of the transportation was planned perfectly and all of the rides were on time. Bryan set us up with a couple beautiful vehicles at a great price. I highly recommend LUX Transportation for any of your needs in Phoenix or Scottsdale... you won't be disappointed. read more

We used Lux for multiple shuttle transportations for a hospitality event and they were the most professional transportation group I have ever worked with. They were on time and even on sedan services always texted me the phone number of the driver and recapped details about the upcoming event. Highly recommend them. read more

They almost RUINED my wedding. AWFUL!!!! I can probably give them 1 star as my guests FINALLY arrived to the ceremony 5 minutes before it was scheduled to start. First, the ride from the hotel to the venue should take about 10 minutes. Guests stated the driver was lost, made multiple U-Turns in the middle of the highway, and finally got them there after a 45 minute drive. They reported the bus was HOT and the brakes were smoking and burning the entire time. Second, we were not even suppose to have this bus. We scheduled the "new" bus back at the bridal show in June of 2015. What arrived was an old bus that looked like it had been spray painted with black paint. Apparently, the bus also blew a tire after dropping off the first set of guests at the end of the night. Third, who was this ridiculous driver? Has he never heard of using Google maps or planning a destination prior to picking up guests?! He was dressed so poorly for transporting guests to a formal wedding. Can't your drivers dress somewhat nice for a formal event? At the end of our wedding dance, he also left the venue WITHOUT THE BRIDAL PARTY. We had to call him to come back to get us. His response as we boarded the bus..."Good luck finding a spot." Our out-of-town and Phoenix guests were appalled by our transportation. How embarrassing for us as we bragged about providing transportation to/from the venue in order to deter any drinking/driving and using Uber. Thanks, Lux for being the worst vendor we hired on our wedding day. You've made lasting memories for everyone involved. read more