WORST. COMPANY. EVER. (By far)
Too bad I can't give A1 Party Bus and Limo zero stars. Anthony and his team of idiots absolutely RUINED my best friend's bachelorette party. The night ended with a crying maid of honor, a miserable bachelorette and 15 women being completely stranded without a driver.
BAD:
They promised champagne, decorations, ice and refreshments, but when our driver showed up, none of the items were on the bus. Anthony called me back (after an hour and a half) and said there were mechanical issues with our original party bus and promised our driver would go out while we were at our first destination to stock the bus to make up for the error... that never happened. Our driver also demanded cash payment in full (after our $100 credit card deposit) when he picked us up, even though he didn't have the bachelorette party package we were promised and Anthony originally told us we could pay at the end of the night. We were still collecting money from our group of girls, so we told him we would get everyone organized and pay him at the next stop.
EVEN WORSE:
When we arrived at our first destination, our bus stopped at the bottom of a hill and the driver said we couldn't drive up to the front of the casino because the bus was too big. When we came out to board the bus an hour later (11 p.m.), we were greeted by a police car and the valet person's Mazda trying to jump start our bus. One of our girls overheard the bus driver saying to the valet person that he had mixed diesel with unleaded fuel and that it would take a while to fix because the police officers were watching. Horrible! The real reason we stopped at the bottom of the hill was because our driver ran out of gas. No wonder he wanted us to pay him up front. The driver sent us back into the casino, saying he would have everything fixed in 30 minutes. 1 and 1/2 hours later, we still hadn't received a call. I got in touch with the driver who said he would pick us up in 20 minutes because he was taking the bus for a "test drive" down the street to make sure there were no more mechanical problems.
COMPLETELY UNFORGIVABLE:
I left 4 voicemails for Anthony to call me back about our bus breaking down and the promised bachelorette party items that we still hadn't received but he never returned my calls. At 12:45, our driver finally picked us up (in front of the casino where he said he couldn't drop us off before due to the size of the bus), drove a few feet away from the front door, stopped the bus and demanded to talk to me about payment. I told him I wasn't paying anything other than the $100 credit card deposit until I talked to Anthony about everything that had gone wrong. The driver called Anthony and he answered immediately. After wasting nearly 2 hours of my bachelorette's night and never following through with what he promised, Anthony offered me a free hour of limo service, even though it was now 1:30 and the bars closed at 2. At that point, the only thing I wanted was a full refund, which Anthony and the driver both refused to give me. The driver said he would need at least $125 cash for a transfer fee to drive us home, in addition to the credit card charge we had already incurred. The driver told me that I needed to come to a conclusion with Anthony within the next 10 minutes or he would leave us there. Anthony finally said he would give me a full refund, but that I had to give the driver $100 cash for gas money and he would refund that and my $100 credit card charge later. How could I possibly trust that he would refund my money when he hadn't followed through with a single promise he had already made me?! As I was giving Anthony a piece of my mind, I turned to find the girls in our party carrying our belongings off of the bus and our bus driver driving away! Anthony said there was nothing he could do and didn't care that we were completely stranded at what was now 2 a.m.
A MISERABLE BONUS:
The groom's bachelor party used the same company for their party bus. While I was "negotiating" with Anthony and the driver, my bachelorette called her fiancée to explain how unreasonable Anthony was being and she found out that Anthony was their bus driver! After we were stranded, the guys on the boys' bus told Anthony that they wanted to come pick us up but Anthony refused to come get us. We had to pay for cabs and call sober rides at 2:30 in the morning to pick us up.
We have reported Anthony and his sad excuse for a chauffeur service to the Better Business Bureau and we plan to tell as many people as we can so no one else has to suffer the way we did. DO NOT USE THIS COMPANY FOR ANYTHING!!! They will strand you and steal your money. read more