We have lived in the Valley long before the Phoenix light rail was installed. Since then, we have…read moreused the service to attend concerts, ball games, the Tempe Arts Festival, and more, until we tried to use it on the 4th of July last year. It was a disaster!! The light rail no longer took us to the regular venues we have visited but dumped us off .8 miles from Chase Field. We were then supposed to cross an intersection twice and wait for another train. We waited in the heat until we just decided to walk to Chase Field. By the time we arrived, we were hot, thirsty, and miserable, and a train never passed by us, so one never came. Finding the train to return home was equally a huge pain! So we hadn't used the light rail again until yesterday to get to Chase Field on the 4th of July. We thought Valley Metro might have fixed this transportation catastrophe. They did not. In fact, it was worse! Valley Metro claims we could "enjoy the 8-minute walk" to Chase Field. Once again, no second train came, so we walked .8 miles in the blazing heat for 20 minutes (I checked my GPS to get an accurate distance and time)!! When trying to return home, we had to walk back to Central and had no idea which train would take us back. Valley Metro has ruined what originally was a good transportation option to downtown, but no longer. If anyone is elderly, has a disability, health issues, or trouble walking, avoid this mess! If you drive, take an Uber or a taxi, or even ride a horse, you will be happier if you need to go to an event downtown. Valley Metro should be ashamed of what they have done to what used to be good transportation.

I always think it's so cool that AZ has a public transit system like this. We recently rode the…read moreLight Rail to attend a graduation ceremony at Mountain America Stadium, and we were so grateful we did! ASU actually recommended using public transit in order to keep traffic and parking issues to a minimum ... but we didn't see a big influx in folks on the Light Rail! Service was prompt and fast, and it was easy to get from Downtown Mesa to the Stadium in about 20 minutes. Thankfully, the AC was on full blast, which we were thankful for, and the car we rode in was relatively clean. Aside from the transit itself, I feel that the app/purchasing system could use some upgrades. Our party loaded up their app with $30 to purchase tickets for everyone in our group who was attending graduation, but came to find out as we were about to board the train that you can only use the app to purchase the account holder's ticket. There are also no refunds once that money is in the app, which was upsetting to learn for the purchasers who live out of state. We stood in line at the stop to buy tickets the old-fashioned way, and it all worked out that night ... however I don't think it makes much sense that you cannot purchase tickets for others in the app, and wanted to voice those thoughts here in the hopes that changes can be made to better serve Light Rail riders.

I have never had to take the light rail, but I have take it a lot lately. THERE IS NOTHING WRONG…read moreWITH IT. Its clean and it affordable and its easy to use. I recently left my bag on the light rail and the workers were on it and recovered my bag safely and quickly. THANK YOU GUYS . KEEP DOING GOOD THINGS. INTEGRITY GOES A LONG WAY!

Right now its my only mode of transportation. the light rail has been on in schedule give or take…read moreand the prices are great and like that theres a daily maximum I have pay and the rest is covered. also for the buses they are pretty quick. I have it at three stars because it's more of an annoyance and there should be a different way of doing it, and thats checking to ensure everyone has paid on the light rail. on average i get checked 3-4 times just in the morning on the B line and sometimes by the same person and sometimes they see me scan my phone at the little kiosk. I understand the need to check but come on. There should be a way better implementation. also it creates a safety hazard when the train starts to move. Idk about every one else but thats my two cents. and one more thing for the buses, hold onto a chair because they brake hard, at least on the ones I take.

Zero stars will be given for the Broadway Curve! We have gone through about 4 windshields in the…read morepast year just driving through on the road. Rocks fly everywhere! The construction has been going on for way too long and they (ADOT) are constantly messing with the lanes and messing with the flow of traffic. Drivers do NOT pay attention through this area and there have been multiple accidents in this area. Maybe when the construction is over it will get slightly better? Not a fan!

The Old Town Trolley has been such a reliable way to get around, especially for getting to work…read more Best of all, it's free, which is an incredible resource for both residents and visitors. Every driver I've encountered has been kind, patient, and welcoming. After recently using other forms of public transportation, I've really noticed the difference in how friendly and helpful the trolley drivers are. I also appreciate the City of Scottsdale for offering a service like this. My only wish is that it also ran on Saturdays and Sundays because it would make getting around on the weekends so much easier. Even so, I'm incredibly grateful this service exists and hope it continues for years to come.

Love FREE public transportation options when visiting different cities! We stayed within walking…read moredistance of Scottsdale, but used the MLHD Free Trolley to help get us to Salt River Fields at Talking Stick for the Giants/Rockies game. A short walk to the trolley stop and about a 20min walk to the stadium wasn't bad at all. The trolley was nearly empty both directions and the drivers were friendly. Don't pass up on the trolley if you're looking to get around!

This is a great option for intercity transportation and it is CLEAN, convenient and comfortable…read more Did I mention it is FREE? The supervisor, Paul was amazingly generous. He offered us water while we waited for our connection. I had never met him before but I surely appreciate his hospitality . Thank you Orbit drivers for being helpful to the new rider and fan, me!

I've never ridden on an Orbit bus, but I've been a grad student at the Tempe campus for a few years…read moreand man, I have never seen such erratic driving. Buses suddenly cutting out from a stop into the right lane while you are in it forcing you to swerve into the middle lane to avoid hitting them, drifting into neighboring lanes and other traffic while making right turns, breaking right-of-way laws at intersections and refusing to stop even when they're inches from another car, etc. And of course I've lost count of how many times a bus has GUNNED IT while I'm in the middle of a crosswalk as a pedestrian, like they're threatening to run me down if I don't get out of their way. I don't know that I've ever seen an Orbit driving normally. Tempe is already a difficult city to drive in, I'm not sure how I would feel riding in a vehicle that stomps on traffic laws as much as these ones do.

The Blue Line WAS a North/South bus loop winding from concrete Paradise Valley Mall down to some…read moreSouth Phoenix oasis (probably a myth since I've never been there) called the "Ed Pastor Center", and back again. The Blue Line WAS great because I could pick it up just outside my home near Squaw Peak and ride it through the Camelback corridor, down Central to downtown. Without a transfer. That's all changed with light rail. Instead of proceeding down Central to downtown, the line's new southern terminus is Central and Camelback, a fortuitous endpoint for Sweet Tomatoes & Applebees' afficionados but not so great for citizenry with taste. Or places to go. Like, uh, me. Now I trudge off the bus, sneer at Applebee's and get my cancerous tan waiting for ostensibly convenient light rail to venture downtown. It's worse coming back, timing the transfer, cuz the bus back to my house only runs every half hour. This "new improved" Blue Line (they now call it the 39, presumably for the extra minutes they've tacked onto my trip) is makin' me blue. On second thought, maybe I'll just hop in the car :- (

This is a free 'shuttle' service through-out Scottsdale - as far North to the Gainey Suites, to the…read moreWest @ InterContinental Montelucia Resort, down south to Scottsdale Fashion Square. A fantastic service which is provided for resort visitors to be able to see Scottsdale & visit great dinning & shops without getting lost or getting out their wallet! The drivers are informative, friendly & funny.

Please remove the Scottsdale Trolley map that claims it travels between downtown Scottsdale and…read moreSalt River Fields every 30 minutes. We wasted over an hour waiting for this yesterday for a spring training game, and only made it as far as the Indian Pavillions shopping center. This is false and misleading advertising and all you're doing is pissing people off.

I wish they had this when I was younger cause I would have used it all the time. If you follow the…read morelink you can get all the info you want about it. I have used it a couple of times to go to the library and to get to Loloma station to catch a bus. I cannot think of anything bad to say about it, and if I could I wouldn't cause its free to use. And how can one bitch about something they are getting for nothing.

It's a nice way to get around South Scottsdale for free. Check out the route maps so that you know…read morehow to get to your destination. There can also be some real characters onboard so enjoy the free entertainment on your ride!

I have ridden with 3 of Vince's drivers now - Tawni, Leroy and Kari and I adore them! Vince is…read moreextremely accommodating and was ready and available for me through 3 different flight delays and a cancellation. I've never had to worry about getting to or from the airport in a timely manner and my family and I have been in safe hands. Highly recommended! I will always book with Vince and his team!

Vince is the best thing going in Arizona, 5 stars for sure!!…read moreVehicles are awesome, drivers are great and always on time!