This owner is AMAZING! As small business owners ourselves.....we had a sudden theft of lights, transformers, and expensive parts at our Christmas show display of lights at our car wash in Mesa AZ. It was devastating but the show needed to go on with additional lights and a security guard for 2 weeks! I called MANY companies but it was a Saturday afternoon, 1 week before Christmas AND we needed someone that night to work from 10pm-6am! After endless calls to so many companies, we hadn't received any follow-up. Shortly after feeling such frustration mixed with anger from the theft, I received a call from Marty from ACT. I explained what happened, what we needed and he said, "Sure, I can have someone there tonight!" It was such a relief and then his guard Tony showed up that evening, and the next night and so on! Both of them made it SOOO seamless!!! The price was MORE than affordable and we even had holiday nights as well . Tony texted us each night and morning to let us know he was on and off duty. He even made some suggestions about how to improve the car wash premises from a security standpoint!
I'm telling you......only a more than satisfied customer could take the time to write such a detailed review and I hope you're still reading this because I saved the best for last.......when Marty and I were initially talking and the connection was not so great I asked and found out he was actually OUT OF THE COUNTRY! So this business owner was the ONLY one who took the time to immediately call me back AND he wasn't in the local area. I think everyone has at times experienced the frustration when someone doesn't answer a phone....especially a company let alone call them back. Customer service is CRITICAL no matter whether it's a big or small business!
I'm hoping that Marty and his guard Tony are super successful (in this business and whatever they do) because they both made a difference. We will DEFINITELY reach out to them next year and if we have any other needs. Please support this company and if you have any questions as to the legitimacy of this review contact Marty and call me directly. (I'm not mentioning the car wash name because I'm not sure I can do that but it doesn't matter anyway). Just know they are really helpful and amazing to work with! read more