Sumerae has been incredible to speak with and has answered a ton of questions for me. Looking…read moreforward to working with the team! Thank you!

STAY AWAY FAR FAR AWAY FROM THIS COMPANY! Don't ever use this company! They are a complete joke!…read moreThe clowns tried to come after me for garbage like the stairs they refused to fix! Oh and they so very shadily put in your lease you are only allowed to give them a good review if it's a bad one it's breaking the lease and the will evict you! Completely stay away from this company they are worse than the black plague and they do give af about their tenants whatsoever! So glad I don't live there! They legit sent their alleged collection person to call me mind you it was a worker who works for Rosenbaum! They kept telling me they were gonna put my account in collections. I said, go ahead and do it. They never did mind you. They kept calling me five years later after I hadn't been there in over five years every time would threaten with collections I told him to do it every time they're shady full of crap and just hope that you're dumb enough to give them money.

Overall, I would give them a four out of five stars. We ended up renting our property while we were…read morestill living in another state. It was really nice to be able to use their website and go through property properties and then also use the 3-D option for viewing inside of the property. What was nice is they were really helpful about allowing us to have someone come view the home. Online application is seamless. We got an answer on our application within a day. During the whole process, we mostly dealt with Tara. Tara was amazing and always responded really quickly. All in all, no complaints about the application and getting out keys. We were able to easily pick up our keys and paperwork pertaining to the home when it was convenient for us. The reason for the 4 stars is I do feel like this property management company has a lot of fees. Like the ongoing $49 a month benefits package that no one probably wants. If I understand it correctly I won't be able to use the payment portal if so cancel this $49 per month fee. That seems ridiculous. On top of application fees, non refundable fees and the fee they likely get from the home owner, this seems to be a money grab. Will say for an out of state rental process this was very easy. I appreciated that they also gave us 5 days to do the walk through and documentation regarding rental condition.

Originally left a 5-star review because onboarding as an owner was so smooth--everyone I spoke with…read morewas incredibly response, forthcoming with information, and overall incredibly helpful. The SECOND we moved from onboarding to having an actual property manager, WE have been the ones seeking answers. Getting half-answers with no clear context. We've been charged with bills but were unable to view them on our portal, and On Q didn't tell us what the bills were for until AFTER they already deducted those bills from our tenant's rent. So they made sure they were paid out before we were paid out. Work orders keep coming in, and On Q is quick to ask us when we want to schedule service, but once it's their turn to coordinate and complete the work, we don't get any information. I have to come back and ask them how their work is going. Absolutely ridiculous.

Laura was great. Very knowledgeable, took the time to answer all my questions and concerns. I feel…read morevery relieved to have her manage my property. she took the time to assure me I was comfortable in my decision. Very prompt in answering questions and returning phone calls.

Laura has been managing more than 30 units for me over the past 5 years and has been providing the…read morehighest quality property management services. Do not look else where for management. Tenants and landlords alike will have a great experience dealing with copper wren. She is extremely responsive and will work to save money where possible for landlords while maintaining the high quality service for tenants.

We are currently going through the application process for a rental with Mark Brower Properties…read more Their staff has been very responsive and has maintained communication with us through the entire process. Thanks Avril for all your help! We look forward to renting with you!

This is my second time leaving this company a bad review. The gas to my rental was cut off because…read morethe of my neighbor, when I called the people at Mark Browers they agreed it was ridiculous, I didn't receive a call back, so I called them back, and I was told their hands were tied. So they had an answer waiting for me I just wasn't important enough to call back. There are planning to leave me without Gas for over a week meaning I have no heat in the lows of 45 degree weather, can't do any laundry, can't cook any food, don't have any hot water. This is how they will leave you if you rent from them. Save yourself the trouble and find literally any other company. I've since asked for a rent reduction for the days I won't be able to live in the home, but as usual like every other time I call or email, I have no gotten a response.

Debbie was amazing in working with a client of mine who was in a tough situation. She worked…read morediligently to get her in to a property as quickly as she could. For being as rushed as she was, everything went so smoothly and she made sure all of the i's were dotted and t's were crossed. Very grateful for her communication, sensitivity to the situation and working quickly. Would recommend this property management company wholeheartedly!

If you are renting through this company, make sure you do a thorough check of the property before…read moremoving in. Although the issues are cosmetic, they and the landlord refuse to fix any of my cosmetic requests prior to move in.

DONT RENT FROM RED HAWK!! -Unprofessional and unorganized-…read more They will randomly charge you for things whenever they feel like it and lie about it.

I would like to say something about jerry... I rented from…read morethis company for 10 years.. Sometimes things dont work out but Jerry has a very kind heart and soul... I was worried as a single mom and he did his very best for me. There a great company! Please rent from them! Jerry is kind and has a big heart which im thankful! Thankyou jerry for the 10 years of knowing you. ‍ shauna

Minari Park's new manager is Ryan Root. I recently reached out to him for help concerning water…read moreissues on my lot. He has been friendly and very cooperative..even taking the time to stop by, introduce himself and chat with me for a few minutes. Ryan made sure my water problems were immediately addressed and taken care of. He is undoubtedly the most professional manager Minari Park has had in my 10 years here as a resident. Based on that, I believe he will be instrumental in helping to turn Minari back into the quaint and lovely little Park it once was. Thank you, Ryan! :-)

Management is quickly turning their parks into the ghetto. People letting their dogs shidt all over…read moreand literally doing nothing about it. One person in particular has a dog 2x the alloted size, has giant piles of dog shidt right next to the road for you to see and smell when you walk/drive by. Emails with pictures has proven futile. It's so gross. Written complaints to Treehouse also futile. Also water is turned off for hours sometime 3x per month. Recently water was off for 24 hours in our park and 5 days in another park. Do better

Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

I have rented from this leasing company for the last four years, it has been a good Mutual…read morerelationship. I appreciate the timeliness of which any issues occurred or taking care of. I highly recommend them.

Absolutely the worst property management company! Do not use!! They won't respond to statement…read morerequests, won't address issues with tenants and overall has been an awful business to deal with.

This is a great home. It is beautifully decorated and designed. It was clean and inviting from the…read moremoment we walked in. It is in a good location and the views are breathtaking!

Great quality and the house was beautiful and well kept! No issues on our end! Beautiful location…read moreand the pool was amazing!