It is a shame our community has gone through 4 property managers in less than 2 years time having a…read morevalid contract with Pride Management. Our last manager was new to the industry, self admitted, we enjoyed her, did a great job being new. All of sudden, once gain we have a new community manager. I am starting to wonder if it is the environment of the company and owner? As a board member I will be searching for answers for sure.

WARNING: This company also operates in Tucson AZ, where our subdivision is located. Our HOA was…read morenotified in April 2026 that Pride Management, (owner is Frank Peak, Chandler AZ) would be terminating our management agreement because our community was considered too small. Unbeknownst to us, our reserve funds were depleted. The termination became effective June 1, 2026. Since that time, our Board and our new management company have repeatedly requested the turnover of HOA records, financial statements, vendor information, tax records, and Association funds. As of the date of this review, those materials have not been provided, and we have been told they will be sent "when there is time." We have also learned that our landscape vendor had not been paid for several months, creating unnecessary stress and jeopardizing an important vendor relationship for our community. We still don't know if our utilities are paid or our liability coverage, etc. Management transitions are understandable but we have requested assistance for several weeks now. Failure to promptly transfer Association records and funds after terminating a contract is not. We have lost patience and this is a last resort. Please reconsider using this HOA company for your neighborhood. Our reserves are also depleted. No final check has been presented, no explanation. We are going to take action against this company next. -- Board Member, Santa Fe Park II

Spectrum has managed our community since 2020, which consists of just 256 homes in Peoria. Given…read moreour small size and limited common areas, our management needs should be relatively straightforward. However, I feel this warrants a response from Spectrum or a representative regarding two main concerns. 1. High Turnover Rate of Community Managers We have had a different community manager every year for the past six years. This alarming turnover raises questions about the company's stability and management practices: What is causing such a high turnover rate? How can we expect effective management and continuity when we constantly change leadership? 2. Poor Accessibility to Management It is frustrating that it is difficult to contact Spectrum Management. I have noticed the following issues: There is no phone number listed on the general Spectrum website or the homeowner portal. The "Contact Us" section offers only three options: email, FAQs, and schedule a call. This situation makes it challenging for homeowners to voice concerns or seek assistance swiftly. After about 32 minutes on hold, I finally reached a representative, from San Antonio, through a local number I found on Google. This is far from acceptable for a professional management company. I am writing this as a review in hopes of getting a response, as I do see many replies to comments.

Might have spoke too soon about Spectrum HOA. They have taken more than 6 months to solve a simple…read moreCC&R and my management will not reach back out but continue to fine me for violations that don't apply to me. Would love to hash this out. Give me a call. I have a lot more that I can start posting.

We've had many rentals and this was the worst property managment company I have ever used. The…read moreturn over in this company is frequent, the communication is poor and the lack of follow up led to damage of rental property. If you are considering having them manage your property please reconsider.

We have been tenants in one of the homes that the Firebird Housing PM team manages for almost three…read moreyears and they have provided our family with timely support when needed. When there is a maintenance request, it is usually taken care of within 48 hours. There have been several over the years, but they were right there ready to support! The most recent support was given by Nelle, and team, to work with us and the landlords to figure out a way to make the rent payments as we fell on hard times financially. Everyone was understanding and willing to support, while treating us like humans. Life happens, and they were willing to negotiate different methods to get through this time. I am proud to say that we are back on our feet, and Nelle, and team, played a major role in that effort!

Great management company would recommend them to anybody. Fast friendly, very efficient. Honesty is…read morea big word for them which they are the books always look spot on.

Awful company with absolutely no integrity to take care of their customers. The company's motto is…read more"People Really Matter." This statement couldn't be any further from the truth. Overly high assessments, very ridiculous enforcement of policies , and compete lackluster customer support. You are just a number to them. Pay your dues and move along. If you have a question or problem, no chance!

We have worked with Capstone Realty Professionals for 10+ years across a portfolio of rental…read moreproperties, and the quality of service has been consistently outstanding. Stephanie Bennett is an exceptional property manager and a genuine pleasure to work with. She has an extraordinary ability to anticipate what needs attention, keep multiple issues moving simultaneously, and resolve problems quickly and sensibly. Whether she is managing a repair, coordinating a turnover, handling a lease renewal, working with tenants and vendors, or following up on an HOA matter, Stephanie communicates clearly, exercises excellent judgment, and treats every property as though it were her own. Her responsiveness, warmth and all-round professionalism give us enormous confidence. I would also like to recognize Yaz Darrah, who is one of Capstone's unsung heroes. Over the years, Yaz has done wonderful work managing listings, monitoring market interest, providing thoughtful pricing recommendations, reviewing applications, coordinating leases and move-ins, and keeping the administrative details firmly on track. She combines sound market judgment with remarkable efficiency and a wonderfully positive attitude. Stephanie and Yaz exemplify what excellent property management should look like: proactive, dependable, knowledgeable and genuinely committed to their clients. We feel extremely fortunate to have them, and the wider Capstone team, looking after our properties. Five stars without hesitation.

UPDATE: Called the office and was told "Christa was away for lunch". Not 45 seconds later, Christa…read morecalls a DIFFERENT resident from her desk. When do the lies stop with this company? Charged multiple fees for a document they had for multiple months due to "system issues". Now that the fees have been collected "no retroactive credits are available". Be advised these people and scammers and try to get every fee/charge they can.

We worked with Brandon, and he was excellent. He took the time to explain everything thoroughly,…read moreanswered all of our questions, and always responded quickly whenever we reached out. The process was simple and straightforward, which we really appreciated. Not only did Brandon help us better understand our coverage, but Stewardship was also able to save us money on both our home and auto insurance compared to the agencies we were previously with. It feels great knowing we have good coverage and a team that is responsive and helpful when we need them. We highly recommend Brandon and the Stewardship team.

Brandon was extremely helpful in finding our family a reduced rate with our car insurance. We are…read morepaying less and receiving MORE benefits than we previously did (such as rental reimbursement and glass coverage). This is saying a lot as we have 3 teen drivers! He also helped us pay less on our homeowners policy. The process was seamless and I have great relief knowing a professional has had eyes on this important financial piece of our puzzle. Thank you Brandon!

Knowledgeable escrow officers, VERY ACCESSIBLE, communication was on point and everyone made our…read moreexperience smooth! They also have vast discounts for various professions and even Senior discounts. Yolanda Lopez is the manager and is SUPER friendly felt great doing business with someone that cares and looking out for you.

They have a very low rating because I think one person was angry and they got all of their friends…read moreto give one star just so they could pull down this company because I don't see anything that was wrong with them. Everything was wonderful. Storm was extremely helpful and it was excellent. I don't see a problem.

Scott is EXTREMELY knowledgeable and prompt! We have been working with him for over 5 years. We are…read moreMI transplants who have used Scott's expertise with 4 rentals and our very first home purchase. I have no doubt you will be as impressed as we were with his commitment and caring dedication to fit all of our criteria. THANK YOU SCOTT!!!

Scott was amazing to work with through my home buying experience. I met with him every week until…read moreclose to ensure the house was in premier condition. Even after close Scott is going out of his way to connect me with various resources to ensure I am getting what I need as a new homeowner. I highly recommend working with Scott for any realty needs.

They have always worke with us. When life happens they understand. I have lived at my home that…read more them for the past four years. I would recommend them to anyone. They are great people.

We rented a condominium at Cays in Chandler, Arizona through Elite Properties, and our experience…read morewas extremely disappointing. The primary reason we chose this property was access to the outdoor amenities, including the pool and spa. However, the rental agent was already aware as early as August 2025 that these facilities would be closed for maintenance starting December 1 for approximately five weeks. Despite this, we were not informed prior to signing our 2.5-month lease. We only learned about the closure in mid-December after raising concerns ourselves. When we brought up the lack of transparency, the agent refused to release us from the lease, leaving us stuck paying for amenities we specifically chose but could not use. To make matters worse, the agent and other employees entered our unit without prior notice or authorization and discarded some of our personal belongings. This was both unacceptable and a serious breach of trust. Based on our experience, I strongly recommend avoiding this company. You may be better off booking through a platform like Airbnb for more reliable communication and accountability.

Ronald was extremely responsive and made the entire process seamless and easy. He answered all my…read morequestions quickly and made everything very straightforward. I highly recommend Mark Brower for their professionalism and excellent service.

Our experience with this company was positive for most of our lease, but everything changed during…read morethe move-out process. The biggest issue was the lack of communication from our assigned property manager. On multiple occasions, I had to reach out several times before receiving a response, and I rarely received updates unless I continuously followed up. At one point, I was eventually told that their internet had been down, but it would have been helpful to know that earlier rather than having to call repeatedly wondering why I wasn't receiving a response. The handling of our security deposit was by far the most frustrating part of the entire experience. We were charged over $400 for carpet cleaning even though our property manager had specifically told us that we did not need to have the carpets professionally cleaned. We also had to dispute multiple other charges that we felt were unnecessary. We had taken very good care of the property and genuinely felt that we left the house in better condition than when we moved in. When we moved in, the backyard had weeds that were over a foot tall. During our tenancy, we maintained the property and kept the yard and home in great condition. It was extremely frustrating to feel like we were being nickel-and-dimed for every possible thing after we had been responsible tenants. After we continued fighting to get our money back, our property manager remained unhelpful and, in our experience, disrespectful. Eventually, she told me that if I disagreed with the charges, I would have to take the matter to court with the landlord. Thankfully, the landlord was much more understanding. He acknowledged that we had been great tenants and ultimately recognized that we should receive some of our deposit back. What was most disappointing was that we felt the property management company was not on our side throughout the process and made what should have been a straightforward move-out experience unnecessarily difficult. Overall, the property and our tenancy were good, but the way the move-out and security deposit were handled left a very negative impression. If you rent through this company, I would strongly recommend documenting everything from move-in through move-out, taking plenty of photos, keeping all communication, and being prepared to advocate for yourself when it comes to your security deposit. Our biggest issue wasn't even the fact that there were deductions--it was the lack of communication, the difficulty getting answers, and the way we were treated when we questioned charges we believed were unfair. After being good tenants and taking care of the property, we expected a much better experience when it came time to move out.