I've been working with Allyssia Chaparro as my property manager at the Fort Lowell Phoenix office…read morefor 15 months now and it's been a great pleasure! She's reliable, attentive, customer-oriented, and trustworthy--exactly what you want if you're not able to keep an eye on your rental property yourself. She's been managing a 3 bed 2 bath in Laveen for me since last August, and she worked us through bringing on a first renter, giving the house a facelift (paint, landscaping, professional photoshoot), and lots of other fixups (A/C, window screens, broken dryer, garage door, leaking sink, HOA things). I was notified, things were taken care of, and I didn't have to do anything other than weigh in on a couple important decisions. I've really appreciated that, when problems arose with the property, she communicated them to me promptly, clearly, and with a plan of action already in motion unless it needed my authorization. It's wonderful to be able to trust someone and have an agent that is taking care of your business for you. I highly recommend working with Allyssia!

Kaila Videla is the new property manager for my rental home managed by Fort Lowell Realty. She is…read morethe 3rd PM in three years, effective July 2026. She immediately "sprung into action" by asserting her authority, harassing and blaming the tenant for decisions that were made by the former property manager. I've had an open dialogue with the home owner and the former PM about my financial difficulties. The owner and former PM had graciously made concessions to work with me and had verbally and in writing agreed to waive the 5-day notice fee and late fees. They're aware I'm a domestic violence survivor. Additionally, the former PM did not enforce or collect the late fees for months. This pattern of failing to enforce the fees created a waiver or modified acceptance of the lease. I understand it was an inconvenience to the owner and the PM, but I was grateful for the assistance. All parties involved are aware that this is the rental home I moved to, post-divorce after my ex-husband had me removed from our marital home in an illegal manner. The threat of homelessness is a very real and terrifying repercussion that most survivors have had to endure while married and after. I'm working hard to build my life back up, but the process can be slow. I explained to Kaila Videla that she could not enforce and retroactively charge the late fees and that going forward she would have to enforce the terms of the lease regarding fees. I'm also a licensed realtor and am familiar with the Landlord Tenant Act as all realtors who work in property management should be. I tried to communicate in writing, verbally and via text to Kaila Videla. She was callous, uncaring and adamant in her pursuit to collect fees. It was unusual and appeared to be a personal vendetta for her, for whatever reason. I asked to speak to Fort Lowell's attorneys because I was going to communicate and share all of the text messages and emails the owner and former PM had sent. As a compromise, I asked Kaila to take the fees from my $2,400 security deposit because I needed her to cease harassing me with actions that I knew were unlawful. She then turned off my ability to pay the remainder of July's rent. Then I couldn't pay August rent. I attempted to communicate with her and work something out. By the end of August, the owner had waited over 50 days for a rent payment. Then I received a complaint from the courts with a court date within the next 3 business days. Kaila, Fort Lowell and their attorneys had combined 12 months of late fees, past due rent, attorney's fees, court fees for a sum of around $6,700 and more. That did not include September's rent which was quickly becoming due in days. I was in a state of panic and had no choice, but to retain an attorney. He looked at the complaint and immediately questioned the $6,700 in charges. "How much is your rent?" I told him that was a sum including retroactive late charges. It took 30 seconds before he said, "They're trying to be sneaky, this judge caps late fees at $300." Fort Lowell was trying to charge me almost 6x that amount in fees. I was so grateful for my attorney, but Fort Lowell, Kaila and their attorneys still pressed me to compromise. I just needed it to be over. I was so stressed out, the thought of homeless, I was scared for me and my two dogs. My lease is up 11/30/26. They tried to get me to agree to vacate 9/30, giving me less than 30 days to find a new place and move in a frenzy. I compromised by agreeing to move by 10/31/26 only because I was intimidated and my nervous system could not withstand much more. In the end, I paid Fort Lowell zero dollars in late fees. The homeowner had to wait over 60 days for a rent payment. I'm not sure how he continues to have faith in their services. I was penalized by having to vacate the lease early because of the actions and decisions of their employees. Taking me to court was nothing more than an exercise in more trauma initiated by Kaila Videla. Kaila is a newly licensed realtor. I would tread lightly and strongly caution against appearing biased or discriminatory. I still do not understand her relentless pursuit of the late fees, but I do take pause being that I am a woman of color. As a licensed realtor we are held at a higher standard. Perhaps brush up with another fair housing course, Kaila. Statistically, most domestic violence survivors lack family support and resources. That is my situation, also. I'm grateful for my attorney and hope we have all learned something.

We just finished a 3 year property management relationship with Joseph and his team at Desert…read moreDimension Properties and couldn't be happier. Since we were moving overseas, we were looking for a full service property management firm that could not only handle the renting and management of our property, but could also deal with the majority of the mundane tasks required of a landlord. I am happy to say Joseph and team came through. DDP knew we would be absentee owners and set everything up so the process worked perfectly. They helped us get the property set up for rental, with all the proper legal entities. They found our tenants in just 6 weeks and managed the entire process end to end. Small repairs were managed by DDP with notification to us via email as to the issues, as was previously agreed. For larger issues (we agreed on a threshold of $500), they were very proactive in reaching out to us to explain the issue and provide resolutions. They were proactive at every turn. We also used DDP to handle the sale of our property and they did a great job there as well. Joseph worked with us to get the property on the market at the right time, keeping an eye on neighborhood comps, so that we could catch the market while it was hot. That resulted in our property only having to be listed for a couple months before we received a very good offer. Joseph and team helped us through a very aggressive close timeline (3 weeks, and we are in Europe!) by managing the entire close process for us with the buyers title company. I can't recommend Joseph and DDP enough!

I found Desert Dimensions on YELP about five years ago and could not be happier or more grateful…read more Brad Bohn was our property manager and did the MOST incredible job! Upon my husband's passing, Brad sold the property for me and went above and beyond with a challenging sale. I would highly recommend Desert Dimensions and especially working with Brad. Desert Dimensions is very professional and beyond capable. I had two precious property managers that were awful so I was particularly thrilled to find Desert Dimensions.

I currently lease a place through Sage and they are super easy to work with, in terms of signing…read morethe lease and getting keys at move-in, to paying rent through their site. Best thing I can say is the two times I've had a maintenance request it's been super easy. Submit a request on their site, and the next day someone will call to schedule time to come by.

So Far Trying To End A Nightmare That Sage Property Management Started Has Been Hell. I Have Called…read moreLeft Emails Very Straightforward They Are Trying To Collect For a Debt That Has Been Falsified & I Have Sent All Proof Regarding This Matter I Called Third Parties Included Everybody Keeps Talking About They Are Waiting On Answer As If They Don't See The Discrepancies & Inaccuracies. FCRA Is Being Violated And They Know It.

The staff is professional and courteous. Whenever I've needed anything, they've taken care of it…read moreright away. I'd rent from them again in a heartbeat!

UPDATE: Called the office and was told "Christa was away for lunch". Not 45 seconds later, Christa…read morecalls a DIFFERENT resident from her desk. When do the lies stop with this company? Charged multiple fees for a document they had for multiple months due to "system issues". Now that the fees have been collected "no retroactive credits are available". Be advised these people and scammers and try to get every fee/charge they can.

Brian was helpful from start to finish and even after we closed on our house! throughout the whole…read moreprocess he was there to help with any real estate questions we had and made the process of getting our first home the smoothest process! He helped point out things we wouldn't notice, was always on top of things and made sure to make what we wanted in a home a priority! of you need a real estate agent that you can actually talk to and responds FAST, Brian is your guy.

Brian has been both a property manager and realtor for my family. He is a true professional by…read morebeing hard working, patient, knowledgeable, responsive and resourceful. He also always finds the best tenants. I highly recommend him, you won't find a better person for the job.

Our experiences with Better Choice Homes has been absolutely phenomenal. We are relocating from the…read moreEast, so, learning quickly about the Ahwatukee, Tempe, Mesa, Chandler and Gilbert areas quickly was very important. BJ Gremillion was very thorough in explaining helpful, interesting aspects of each of these communities as was Aaron Wheeler who also accompanied us when BJ had pre-existing commitments. If I could use three words to describe the dedication of the Better Choice Homes team, including Teagan Mindak and Brad Young, these include "extremely customer focused." When we located the home which we bought, BJ was especially helpful in analyzing comps vis-a-vis our prospective purchase; in negotiating the inclusion of a brand new refrigerator and installation/replacement of missing sun shades; in resolving items building inspection items which the seller had ignored and which needed to be resolved prior to closing; and, finally, in negotiating a fourteen thousand dollar reduction in the ratified price when it was apparent that the home needed a full roof replacement, including undelayment and tiles; and in recommending trusted contractors to help. BJ took time to help move a stalled mortgage process along. As a result of a mortgage company caused delay in closing, he suggested that we submit an addendum which obligated the owner to maintain their liability insurance during the time when they had a hold-over tenancy due to the need for re-scheduling their moving date. The entire team has been a pleasure and a lot of fun to work with. When things don't go exactly as planned having a great sense of humor helps helps a lot. BJ has this sense of humor and a very welcome light touch. He helped smooth out the rough moments, was able to help us look on the bright side of things during difficult moments,and literally hung-in there with us from the very start to the recording of the deed. He also responded patiently to all emails, to all texts, and to all phone calls which is remarkable. We can't say enough great things about the Better Choice Homes team, and, in particular, about BJ. They are the kind of people whom you would choose as friends. They are highly professional. They do their homework. They care about their clients, and, without being asked they go well over and above what you would normally hope to receive from real estate professionals. It never occurred to us think that we would receive a year's paid homeowner's warranty, but, that's exactly what they presented as a thank you for our business. We recommend them without the slightest hesitation and without any reservation. We look forward to staying in touch with them into the foreseeable future. And, we will tell everyone we know about the great experience which we have had with them in our relocation to Arizona.

Good afternoon Lee…read more... I just now was able to get to my mailbox and to my displeasure I saw the deposit check from you guys. I guess I am just shocked to see the amount. I'm not saying there shouldn't have been any money deducted, but I don't feel like we left the home in that horrible of shape. We were there for 3+ years. You hardly heard from us. We were good renters. We even paid rent each month in full amount even though we weren't working due to Covid. We had no issues with anything about the house or BCH. We cleaned the carpets yearly. We went above and beyond to keep the house our home. The reason we decided to leave is to downsize and to give my daughter a backyard. I feel like since we gave our 30 day notice, we weren't important to you at all. Our refrigerator went out on a Saturday, sent a maintenance issue that night, and did not get a response til Monday afternoon. Then finally someone came out on Wednesday stating we need a new fridge ( like no crap). I feel like we weren't a priority and getting us a fridge was not a priority to you at all. I feel like you just shrugged it off because we were leaving. We also lost $250 of food because of your lack of urgency. I don't feel like as renters or people we deserved to be treated that way. To be honest this has been eating at me for awhile now. Yes..... seeing the amount of refund was a shock to me and the amount provoked me to write this email, but as I am writing this, I am more pissed off about how we were treated at the end of the month than anything else. Better Choice Homes will never be seen to me as a good company in my eyes. This company we rent from now is far more superior than you all are. Sincerely, Mark Gottschalk and Mindee Lee *** We will make sure anyone we know would never use this company to rent from.

Let me start by saying they are on top of it!!!! We rented…read morefrom them for 6 years and anytime we had an issue or repair that was needed within 48 hours it was done!! They never tried to excessively raise our rent even though the market did have a huge adjustment and they could have. Beth is amazing!!!! Also the move out process was the smoothest I have ever experienced. My rental was in Phoenix,az

Beth and team are everything that I need in a Property Management Company! Knowledgeable, great…read moreresponse time, honest and accurate infomation. It's a pleasure to work with people with high standards for reasonable prices!

I'm actually giving Scott Hudson (maintenance) a great review because he came to fix somethings…read morethat haven't been working or either just needed to be fixed. He took his time to explain things to me and did some good work taking his time on the projects. Me being 7.5 months pregnant, he even went above and beyond fixing something that I pointed out while he was here and had no hesitation doing it. Thanks Scott! The only individual at the office I found VERY helpful or useful was Alana. For her, I'm going to go up a star. She is so sweet and VERY prompt about returning my emails or helping me with things that no one else seems to help with. My husband even gets put off on someone else when he calls then it takes another 2 weeks for someone to get back to us. Shout out to Scott and Alana.....Thank you!!

Someone with a dog has been leaving me a wonderful surprise…read morefor me CONSTANTLY and specifically on my porch and my porch only . I mind my business and im very private and respectful. The specific property I'm at has cameras . I called Ellacia who handles stuff like this and she responded and I quote "what do you want me to do about it?" VERY unprofessional and in a condescending tone VERY ANNOYING that I have to walk out and see poop. I DONT EVEN HAVE DOGS but I have to clean up after one? I don't think so