so far I haven't had any issues with this company. the company seems pretty nice and helpful. Ive only been here 6 months and no issues

we moved from out of state and had a really great experience with Invitation homes, we were set up with a move in orientation which explained the whole move in process, appliances and how to change lightbulbs in there and other little tips and tricks around the home. They were very friendly, honestly everyone I spoke with was nice and impressionable, just a wonderful experience, definitely would rent with them again and recommend to family and friends! read more

I had a great experience working with renewal specialist, Tishan Koenen, on my recent lease renewal. At my request, she conducted a thorough rental rate review and took the time to evaluate current market conditions in the area. She was responsive, professional and transparent throughout the process. Most importantly, she was instrumental in helping secure a renewal rate that was closer to current market for the upcoming lease term. I truly appreciate her willingness to review the pricing and advocate for a fair outcome! read more

We have only been renting with Invitation Homes for about 4 months, and it has been one problem after another. The most concerning issue is a serious electrical problem that has still not been properly fixed. We've reported what we believe is a potential fire hazard, but instead of sending a qualified licensed electrician to permanently resolve the issue, they continue sending people who have not fixed it. The electrical problems remain, and we are expected to continue living in the home despite these ongoing safety concerns. To make matters worse, I have a newborn baby, and it's terrifying knowing we're living in a home with unresolved electrical issues that could put our family at risk. No parent should have to worry about their baby's safety because their landlord refuses to properly address a potentially dangerous problem. As if that wasn't enough, our A/C went out, and we had to wait almost six weeks for it to be repaired while temperatures in Phoenix were well over 100°F. Having no air conditioning for that long is unacceptable under any circumstances, but especially with a newborn in the home. We are also being charged for electricity through Invitation Homes even though our electric service is through SRP, and we already pay SRP directly. We've repeatedly tried to get answers, but the billing issue remains unresolved. The photos speak for themselves. We expected a safe, well-maintained home when we signed our lease, but instead we've experienced delayed maintenance, unresolved safety concerns, confusing billing, and poor communication. After only four months of renting, we have completely lost confidence in Invitation Homes. If you're considering renting from Invitation Homes, I strongly recommend looking elsewhere. No family--especially one with a newborn--should have to deal with these kinds of conditions. read more

The quality of the house is the worst I've had in my fault life. Going on six months and still don't have a properly wiring stove. Have had five+ reps cone out to my location and nobody is on the same page. It's the run around over and over. There's nobody to communicate with other than elevator music when you call and AI bots when you message. The customer service is non-existent and they take forever for anything to be resolved. Even when you do speak to someone there's no cohesiveness or resolution. It's the constant run around and for thousands and thousands of people f folksts this corporate slop company is simply not worth your hard-earned dollars. Overall, I will not be using this company after this agreement has ended. Six months here and the run around all the time. Stove not working properly and nobody cares to get a solution. read more

This company is a scam. I seriously don't know how they are allowed to operate still. Horrible maintenance and customer service, they break the rules constantly with no shame. Double charges and hidden fees like crazy. This house I am in now is absolutely falling apart. Plumbing issues like crazy, pool not even useable. Bad smells from air ducts and pipes. Hell, they handed me the keys to the place with no power. Couldn't actually move in til 3 days later. Ive had maintenance up in my house almost every single week since living here. I've exhausted all of my PTO and now loose out on many weekend activities because I have to babysit these idiots. Most of the time the vendors leave their equipment and trash and supplies laying around after leaving. More than half of these work orders have been deemed completed, when indeed they were NOT. Countless work orders where I had to take off work to be here, then the maintenance never even shows up. They do NOT take care of their tenants. They have never once called me back when they said they would. I've been calling in for over 4 months now (wow) to get something worked out here and not a single person they say will call me back, actually does. That's how they set it up. If you haven't yet dealt with an issue with your IH, it is because you got lucky with a house that hasn't lost its bolts yet. But when the day comes where you need some serious stuff fixed, or compensation for damaged items, or maybe a place to stay while your home is flooded. GOOD LUCK. read more

Chris and Nicole at invitation homes have been extremely helpful. My frustration going into this is lack of communication, they have both been super helpful in trying to get the Air conditioning in my home fixed and trying to provide accommodations. The AC company itself is another story but I appreciate the effort they have been giving. Chris himself deserves a round of applause. I still feel they need to provide a better help line for customer concerns. Regardless of a weekend or not, renting is year round and so is maintenance. There should be a better system for customer support. read more

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If I could give negative stars I would. This company is ran by slumlords. If you rent in a HOA expect to get charged every single month with crazy high fees that there is no disputing despite having proof otherwise. They refuse to acknowledge and refund any fees and charges they make to your account illegally, and dishonestly. There have been many lawsuits already with this company and tenants. We have been at our rental location for 8 years. They've refused to fix the broken tile throughout the house. We have kids. We've had to tape the floors so no one cuts their feet open. The microwave is broken and they never fixed it. The plumbing is destroyed. For years now the drains do not drain properly and they refuse to come fix it. Invitation homes has their quarterly home inspection policy that they never held up. This company can't even hold up their own lease agreements and standards. All of the carpet is pulled away from the door trim. The back slider door track doesn't work and all the tracks on the windows are broken. Every single time we've submitted a work order they cannot accommodate the times we're available so they refuse to send anyone out to do the work, They have literally harassed us by letter, phone call, and email about gardening and houseplants. We've made attempts to communicate that some plants on the property are not weeds and are actually the accepted plants list for HOA, still hundreds of dollars worth in fines. In most areas you have to pay some of your utilities through Invitation homes. Each utility you pay through this company up charges, and charges you a fee every single month to process any form of payment. This company will leave you on the border of homelessness with the fees that they come up with to charge you. I would rather be homeless than ever deal with the stress, anxiety, and inhumane slumlord tactics these sadists use on their tenants. read more

Invitation Homes - Broken tiles throughout - Property Management Near Me - Chandler, Arizona

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Our A C was shaking the house and eventually not cooling of course, when it started to get into the 100 degrees. The app is a little vague, but it still got us a maintenance call ASAP Excellent work, a respectful and professional HVAC man was sent. A C is working, the shaking has stopped, and the smell has disappeared. Very happy. read more

Im currently renting a home from Invitation. The house is great, clean, spacious, and perfect for my family. The value is apparent. After 3 wks in the home, our water was turned off for non-payment per the City of Glendale. The water service is attached to the monthly rent, we paid rent on the 1st. Invitations solution was for us to stay with friends/family or get a hotel room. On the business end, this is not a good solution for a paying customer. read more

I have generally been happy with Invitation Homes as a landlord - until now. I have a failed smoke detector in my rental. The label on the unit reads 'sealed with no replaceable parts - end of unit life.' Despite reporting it immediately, they are refusing to replace it until June 18th - leaving me without a functioning smoke detector for 5 days. When I raised my concern, I was told 'it's still wired in so it's functioning' - but a unit that has reached end of life and is chirping continuously is not a functioning smoke detector. I have already contacted the local fire department and filed a formal request through their portal. This is a habitability violation and a fire code compliance issue. One unacceptable safety response can undo a lot of goodwill. I hope they make this right. read more

Our maintenance guy Jacob is the best, so helpful and always looking for additional things to help with. Our toilet upstairs was not flushing, he came by fixed it, which then turned into our shower/faucets getting fixed, then our weather stripping being fixed. I'm sure our summer will be a more comfortable one thanks to him! read more

Absolutely horrible company. Treats their tenants good, but then stabs them in the back when it comes to honest repairs. Because of their crappy job they've done taking care of their homes, and extra unnecessary fees, they were sued for over $48,000,000 dollars and had to pay out. If they would have just taken care of the houses properly and not blame their tenants for causing the issue that needed fixed, then they never would have been sued in the first place. They have a horrible reputation. For a billion dollar company, you would think they could handle some home repairs.. Instead they put bandaids on the problems and hope for the best. Not reputable. My family and I were tenants for 2 years.. and it was a horrible and stressful experience. And the rental price??? Oh, that's a whole other story. When we went in, it was $2500 a month.. but they raise the rent. There were even hidden fees we didn't know about. Our monthly rent, by the time we left, had gone up to $2900! And that's AFTER the housing prices were starting to come back down!! They kept the rent high, rather than come down like everyone else. How is that fair? Then they basically kept begging us to stay as tenants.. the funny thing is, we got into that house with 4 people on the lease, allowing us to qualify to be there.. but two residents had moved out a month two months before the end of the lease, still paying their portion so that we could afford to stay until the end....invitation homes knew that they hand already moved out, but were begging my husband and I to stay anyway, even though our income would have never qualified us to live there alone.. on top of it, they wanted to know what they could have down to keep us there. We told them they needed to bring the rent down to a manageable $1700 a month, which was our cap as a couple. We couldn't handle anything more than that. Then they countered us at $2100 a month. Really?! They are so incredibly stupid. It's just a dumb company all the way around. They're greedy and stupid.. We finally moved, and guess what?! We aren't being "nickled and dimed"to death, and our rent is only $1645 a month. Totally manageable. Invitation Homes could have done that as well, but they chose not to. I'm glad we're not there anymore. Please don't trust them. I feel bad for the new tenants. They're about to find out the way we did that Invitation Homes a horrible company. We didn't even get our entire deposit back. And why? Because we didn't do paint touch ups.. petty ass shit like that. Seriously! They also blamed us for the pool being cracked, even though we barely used the damn thing, and it kept leaking water. They we had to keep filling it up and the water cost was through the roof. Because of them we are in financial debt. It's insane. Do NOT do business with them. Go with First Key or with a different property management company, like the one we have now. They're called CMSZ and they are wonderful. Invitation Homes.... You should be ashamed of yourselves. You're ridiculous. read more

Jacob Keith was awesome! He came out for our ProCare Maintenance and helped fix some of the issues on the spot, and helped to figure out where the issues others were coming from. Some of our work orders needed further assistance, and Jacob was thorough in documenting the issues with photos, and set us up with our next steps with another work order. I really appreciated his help, this guy deserves a raise with how knowledgeable he is. Thank you for the help! read more

Great company to rent. Pricing is great. Support team is quick and responsive. Home is well maintained. read more

John Brown was Very attentive. Knowledgeable. Very professional and prompt! Any questions we had were handled! read more

Maintenance takes forever to show up. Or they don't show up at all on the scheduled days. They claim they fixed things while charging you for the service, meanwhile never fixing anything. YouTube is faster and more helpful than the services we pay for maintenance. The maintenance workers YouTube everything as well. They also almost got us evicted. Had to go to court. Miss a day of work. Just prove we had been paying our rent the whole time. Absolutely scary and embarrassing for people who actually pay their rent! They charged us $700 for a running toilet that we requested to get fixed 3 months prior.. Even stopped using the toilet and turned the water off for the toilet. Somehow, they still charged $700 to our account and wouldn't take the charge off till 7montha later. They make it impossible to reach them. You can't reply to emails. You need 3 transfers to talk to any real person. You have to download this app if you want a maintenance request or to contact anyone. They say rent is this price, but then you sign and all the sudden you're hit with all these extra fees! Army housing has more class than this company. And that's saying a lot. read more

Jeremy was incredibly helpful every step of the way. He was always prompt with responses, accurate with information, professional, and genuinely friendly. He made what can normally feel like a stressful process so much easier and smoother for us. He took the time to answer all of our questions and made sure we felt prepared for our upcoming move and lease signing. Excellent customer service truly makes a difference, and Jeremy went above and beyond. We really appreciate all of his help and would absolutely recommend working with him! read more

I absolutely would not recommend invitation homes in any way, I will only be leasing with them for a year and in that time they have an HOA constantly overreach and micromanage, try to get every dollar out of you they can from fees and charge you just for notifying you there is something wrong . Any maintenance that you have to get done is a nightmare to get scheduled and takes ages. They outsource to foreign customer service agents that are extremely difficult to understand no offense or disrespect to the agents but the quality of phones they provide must be abysmal as well. You are viewed as a number to them that is all. They will try to squeeze every dollar out of you they can, and the service providers they refer you too are expensive and shady, I mean cmon, 800$ for yard maintenance??? Criminal. Do better. read more

We truly hate Invitation Homes. They own the home next door, and they usually rent to very disruptive and disrespectful people. The most recent tenants just moved out, and we are always very anxious about who we are going to get next. The most recent tenants parked in front of our house, made noise in the yard in the very early mornings, played loud music and had loud parties, let their dogs bark a lot, revved their truck with loud muffler early in the mornings, etc. We complained to Invitation Homes, and nothing was done, as usual. It only improved after they called the cops on us and other neighbors for "harassing them," because we dared to complain, and the cops suggested they settle down. The previous tenants did the above, plus drug use, even more dog barking, live band practice, blocking access for OUR trash cans with their vehicles AND then putting their trash cans in front of our house, and fire pits, fireworks, and grills that regularly smoked someone with asthma out of their own house. When they left, they left behind a lot of trash, concrete stains, and someone trying to break in. Invitation Homes only cleaned it up when I threatened to file a police report for the prowling and AFTER I filed code violations with the city for the trash and stains, with pictures. Invitation Homes truly does not care if neighbors are disruptive or violate city laws on dog barking, trash, blocking driveways and trash cans, parties, noise, smoke, drug use, etc. They don't care if their renters threaten you, smuggle wild animals into their yards, or have SWAT teams visit them. Nothing is ever done, even if you call a gazillion times or threaten bad publicity and lawsuits. I probably wouldn't have bought my house if I had known that Invitation Homes owned the home next door and that there would be a constant stream of bad neighbors stressing me out. I guess we will have to sue Invitation Homes the next time we get bad neighbors, which is very likely. We just want to live in peace and quiet, and for me to be able to breathe in my own home. That's not unreasonable or asking for very much. read more

When I first rented from IH 6 years ago it was wonderful. They were very responsive, proactive, and caring. Maybe those people are gone because its very different now or the rules or policies must have changed. The renters policy company they are using is dishonest. Charging me when I already have insurance and pretending they dont have my updated documents but won't allow me to update proof because they said they already have my current policy. Smh read more

I can't say how grateful I am for the outstanding customer service Pam Peiris provided. She reached out to me very quickly and in throughly explained all the answers I had in order to renew our Lease. I can't say I've had such great experiences in the past but she definitely went above and beyond to help me. I was also having troubleshooting issues with my online account and instead of telling me to call back another number she helped me right on the spot by resetting my account. Great customer service unfortunately is hard to come by these days , so I really appreciated her help! read more

Zero stars!!! Been fighting to get my security deposit returned, per my move-out paperwork for 3 months now. They agree my deposit is owed to me, yet will not send it. They claim they've sent it once and the post office returned it, months ago, yet I've received other mail they sent. After giving them alternative addresses to send it and being promised numerous times they'll send it, even overnight it, but it's all just lies to placate you and get you off the phone. I've made the request more times than I can count, over more phone calls and emails than I can count, and countless HOURS on the phone trying to get someone that will do what they say instead of empty lies. 4 months later, WHERE IS MY MONEY?!!! In Invitation Homes' bank account, of course! I have now filed complaints with the BBB and the FTC and will be contacting a lawyer. (They're not BBB accredited because they can't meet accreditation requirements with their extensive complaints) The FTC already had a case against them, with a $48 million penalty in 9/2024, another in 1/2024 for $2M and $1.8M for fraudulent and illegal practices, yet they still continue. They are illegally withholding my money, for months now. They overcharge for fees, such as mandatory air filters that are the wrong size, HOA fees and fines that are unreasonable or balloon after not communicating violations as they occur and charging extra utility fees by not letting you establish your own accounts directly. Their severe lack of service or communication will have you in circulating phone cues and won't actually help. Constant run around and dishonest employees. If you want a fair company, Invitation Homes is NOT it. Run! Rent from anybody but them. Their generic copy/past response to my review, below, is also a joke. "Falling short of my expectations!?" Yeah, I expect a company to follow the law and not illegally withhold my money for months. I've explained my issue to them probably 38 times. Now they want me to do more of their work for them? Nah. I'm done wasting my time. They can explain it to my lawyer. read more

Jacob Keith is the absolute best maintenance technician my husband and I have ever met. He went above and beyond for us. Not only did he fix the problems in our home in a timely manner, but after hearing about how other technicians weren't able to fix stuff, he did it. He is professional and incredibly kind. Give this man a raise! He's surely an asset to his whole team! read more

Thank you Invitation Homes! I want to thank Blaze Estrada over there, for being such a wonderful renewal specialist to work with. He was very kind and understanding. He is very knowledgeable and helpful. We really appreciate you!​ read more

I have been renting from invitation homes since 2018. Any problem they have been out to fix fast.

Invitation Homes is a horrible company to rent with. We will be sure to never rent with them again. We've been here for 2 months and have so many issues. The house was supposed to have a gated yard, it did not. The gate that was put in is absolute shotty work. (I'm 5' and my husband had to add a way for me to open it because I cannot reach it.) We didn't get a garage door opener until after a full week here. We had a leak that took nearly a full month to get resolved. Our AC unit broke. Our dishwasher started leaking because the technician didn't replace the racks correctly. It's been an absolute nightmare. And the communication is just as difficult to work through. I sent a message to someone 2 days ago and still haven't heard back. (We were supposed to get a doordash gift card that we have yet to receive. I'm not holding my breath.) read more

I would strongly urge anyone considering renting from this property manager in Arizona to proceed with caution. I have not even been in my home for 30 days, and I've already experienced multiple maintenance issues--most seriously, my air conditioning has completely stopped working. I first reported the issue on the 13th, and today is the 17th. Despite two visits from a vendor, the problem remains unresolved, and in fact, it has worsened since the initial report. I have made multiple calls requesting updates, but there has been no clear communication, no sense of urgency, and no timeline provided. I am currently living in a home that is 86° inside, without a functioning AC, in Arizona heat. To make matters more concerning, I am nine months pregnant and on bed rest. This situation is not just uncomfortable--it feels unsafe for me and my unborn child. While I was offered a hotel stay, that is not a feasible option due to my medical condition and the fact that I have a dog I physically cannot care for in that environment. What is most frustrating is the lack of accountability and transparency. The company continues to "escalate" the issue, yet nothing is actually progressing in a meaningful or timely way. They continue to send out the same vendor who has not resolved the issue, and I still cannot get a straightforward answer about what is being done or when this will be fixed. With temperatures expected to rise into the hundreds, I feel neglected and genuinely concerned for my safety and well-being. Instead of being able to focus on preparing for my baby, I am left feeling stressed, anxious, overheated, and unsupported. This has been an incredibly disappointing and alarming experience. Update: callled the maintenance line for an update first thing this morning and they said that they "think" The vendor will call me to schedule soon still no timeline still no urgency. I was not able to sleep in my home last night because my blood pressure was rising inside the home and it was so hot that I was seeing stars. I don't know how long I'll be out of my home because no one can communicate with me. i've paid deposits for my crib to be put together And Now that's not happening. I'm supposed to be setting up my home for my newborn, but I'm at the mercy of them their vendor and no one seems to know when I'll be able to occupy my home again. read more

Invitation Homes - It's just as hot inside as it is outside and predicted to get worse this week - Property Management Near Me - Chandler, Arizona

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The home is wonderful we are happy with the whole experience and the whole team no dissapointments here

They're amazing leasing with them is amazing. It's quite clean. I recommended people to rent from Invitation Homes and I plan on living in this house as long as they let me. read more

I put a application in for a house i payed 110 for the application fee they lied said my credit score was under 600 they checked my credit score in like 5 seconds I will be getting a Lawyer they like to take people money i also found out they had a lawsuit i don't know why they have a business they should loss there licenses i have a email they sent me so I do have enough evidence read more

Don't believe the 5 star reviews. They're probably fake, bots, paid, or from people who just moved in. Absolutely the worst rental company with zero sense of urgency. We moved in on 12/01/25. Things have been generally okay. I called on 02/02/2026 with reports of water coming from under dishwasher, a bad smell, and drain flies. Took multiple appointments to get a plumber and by the time they showed up on 02/16, there was a ton a moisture and mold from a broken pipe in the wall and we obviously couldn't see it. Our kitchen is currently demolished and not safe for my toddler child. We've constantly had to clean up these drain flies and we had to pay out of pocket to stay at a hotel. The flies were everywhere in the kitchen and were constantly cleaning and throwing stuff away. We finally got the house sprayed this past Tuesday 02/17 I believe, but we still see them for now. Our dishwasher is also bad and the repairs to the kitchen are going to take multiple visits. My home is not safe for my child and I don't get to recover from surgery in the comfort of my home. The very least Invitation Homes can do is pay our hotel stay up front so we don't have to pay out of the pocket due to your lack of urgency. SLUM LORDS AND SCAMMERS!!!!!!!!!!!!! read more

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If I could give zero stars, I would. With the exception of Jacob, the level of competence within this company is unacceptable. We had a maintenance request scheduled for today and took time off work to accommodate it, only for the technician not to show because they claim they "didn't receive photos." At no point was this requirement communicated to us, despite their insistence that it was. Their lack of communication, respect, and basic consideration for tenants is unacceptable, and I would strongly advise against renting from them. If you enjoy being spoken to as though you are uninformed or incapable, then this may be the place for you--but for anyone expecting professionalism, look elsewhere. I have been a property manager for 13 years, and I would never treat a resident the way I was treated today. The absence of empathy toward someone who lost income due to their failure to arrive for a scheduled work order is completely unprofessional. The value is poor, and the service is worse. Fellow Arizonans, proceed with caution. read more

There are plusses and minuses and the minuses outweigh the plusses. I'll start with the plus. They provide filters, they have nicly updated homes for the most part. They are quick to respond to maintenance issue Here's where renting from them is not worth it. 1. Their homes don't have screens in all of their windows so you can't even open windows to let fresh air in without having to kill flies in your house. You have to buy screens and install them yourself so when you leave, they have free screens and screen doors after charging you an arm and a leg for fees and taking whatever money you had for your deposit. They don't reimburse you for the screens. 2. They cut the blind strings so you're unable to open the blinds to let some light in, you have to raise them in order to have some light and they do this to ALL of the blinds in the house. So they basically want you to live in a dark house 3. The weeds...just nothing but weeds because they eliminate the grass areas in the back yards so your yard is full of rocks dirt and weeds instead of it being an inviting looking back yard. All of the other rental company's properties have nicer yards, SCREENS and they allow you to open the blinds. If you like living in dark homes, dont mind paying and installing screens yourself for their homes, don't care about the back yards and like paying unnecessary fees...I ended getting a $300+ check from a lawsuit filed against them from their renters, then Invitation is your choice. I would suggest to look elsewhere. read more

This company is one of these worst rental companies I have ever had to deal with. You put in service requests but they take weeks to months to get those service requests completed and they never reach back out to you when you call. They push you off and make it seem like you never called in for anything. Do your research and find a better company to rent from besides them. You will have a never ending battle with trying to get your home livable in yet alone compensated for time lost on things you're paying to use at your home. read more

Invitation Homes - Example of how they are leaving my pool I pay for. Again I reached out way before it got this bad. - Property Management Near Me - Chandler, Arizona

14621 N 37th PL Phx az 85032 Final update we originally rented this home for 2,450 after taxes and the outrageous fees it was about $2600 and at our renewal they wanted to charge us almost $3,100 and then end up renting out the home at our same original rent when they had also increased our rent mid lease. read more

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As a tenant for multiple years at the same address, invitation homes bought out the original management company and consistently looks for ways to avoid responsibilities for upkeep. Our home came with a pool and pool service. Whenever the serviceman puts in a request for repairs to pool equipment, it goes for weeks with no answer. Now, they are saying that his latest request (not ours) has been closed as tenant responsibility. They have no local office and calling for any information or assistance is so convoluted they frustrate tenants to the point of giving up. Do not rent from this company if you can avoid it. read more

My leasing officer was amazing super kind, knowledgeable, ready to help with questions and anything I need it, she made the experience great. However, the billing team did not share those qualities and property manager Que B has no concept of customer service, I got some charges on my account that are not supposed to be there and she was rude, annoyed (didn't bother to hide it), and not helpful at all, she even hung up on me while I was asking her something.... I wasted over 40 mins of my time on that call alone and my issue is still not fixed. read more

I had a poor experience in my last home I rented with them but the home I rent now is amazing! They take excellent care of any issues we have and work with us quickly. Rent is fair. read more

We were charged illegal fees when we moved in and the government had to sue the company to stop this practice. Upkeep on the property is terrible and they do nothing until something breaks. This has led to us having over 20 service provider visits in 3 months for issues like leaks in both bathrooms, sewer line issues, and a replacement for the water heater. When the sewer line was being replaced, we had a 5 foot deep pit filled with raw sewage in our backyard while we waited a week for someone to approve the next steps. Someone has to be present for each of the visits which causes significant hardship (20 times in 3 months) and they refuse to give us any consideration for our time and effort. read more