Our A C was shaking the house and eventually not cooling of course, when it started to get into the 100 degrees. The app is a little vague, but it still got us a maintenance call ASAP Excellent work, a respectful and professional HVAC man was sent. A C is working, the shaking has stopped, and the smell has disappeared. Very happy. read more

Absolutely the WORST mgmt company EVER. I live in Ahwatukee... they will promise you ANYTHING just to get you to move in. Prior to move in we made a list of 22 items requiring repair including a large dent in our stainless steel refrigerator. We submitted a list via email and were told we would be contacted in a week by maintenance to take care of our problems. Six phone calls and 2 months later maintenance arrived... NOT to fix the items ... just to meet. Another 2 months and 10+ calls and maintenance arrived. We were then told some of these items were "cosmetic" (like our fridge). Other examples: the gate lock to our pool was frozen... took 3 mos to get repaired. Memorial day weekend the only access we had was if we got a child to climb over the gate. IH has paid informant living on-sight. They routinely serve you violation notices for minor infractions. The worst is vehicles that are violating parking. They will RANDOMLY give multiple tenants notices that their car is illegally parked ... the SAME notice goes out to numerous individuals for the SAME violation. Neighbors talk. One day four of us held the SAME parking violation notices. The craziest thing was no mailbox access for months. We were told by invitation homes we had to contact the post office to obtain a mailbox key... so we did again and again, for months we picked up our mail from the post office. Finally we got the PO Manager to DRIVE to drive to our place and open the bulk mailboxes. Written on the inside was "NON POSTAL". After 3 months of picking up our mail at the post office we were now back to square 1. At the postal managers suggestion ... I purchased a new lock and now we finally can get our mail. Had I not taken the initiative we'd still be picking up our mail. Turnover at IH is atrocious. You never talk to the same person. Do your best to lease at any other development than one managed by IH. We are stuck in a lease for another 15 mos. read more

Invitation Homes - Post office box - Property Management Near Me - Chandler, Arizona

Our house smelled like cat pee when we moved into it. This was never handled during the entire year we lived there. Any effort to have this, or other issues address, we're met with silence and 2-hour long hold times. When we moved out, we did not receive our security deposit until the last day. For some reason, they address the check to all names on the lease instead of the primary leaseholder, making it impossible for us to cash the check. We spoke with invitation homes and signed multiple documents affirming that they should only be sending us a check reimbursement with only the primary leaseholder on the check. They told us they had sent a new check out way, but after waiting a few weeks we received a check that, yet again, had all three names on it from the lease. This debacle repeated itself a third time before 2/3 roomates (1 moved away) took a trip to the Orlando office to resolve this in person. When we arrived to their office during office hours, per Google, we were met with an empty office. We spoke to an employee via doorbell camera who seemed less than happy to have to do her job during business operating hours. Essentially, she rudely turned us away and was unhelpful, giving us the same runaround we had been given up to this point. TLDR: this company does not care about you once you sign your lease. They will take your money and run. They go to lengths to illegally keep security deposits and ignore resident requests. I would not wish an invitation homes lease on my worst enemy. Invitation Homes embodies everything currently wrong with the housing/rental situation in America. DO NOT RENT FROM INVITATION HOMES.​ read more

If there was an opportunity to give negative stars I would. Anyone with a pulse please look at the responses sent to each review left on google. They are all 100% AI. Be advised this company has had several class action lawsuits, including those for hidden and/or predatory fees and even more still pending. Don't believe me? Google: "Invitation Homes Lawsuit". There are only decoys working in the Phoenix office. I am on my 11th+ phone call and email communication to remove a $12 incorrect charge off my bill. There is ZERO accountability from Invitation homes locally, and if you ever encounter a problem I feel very sorry for you as you will be fed robotic company policy and led through never-ending loops of ignorant customer service agents in 15 different states working from home who have no access to your account to assist you. You will be fed some form of lip service and shuffled away, hoping that you simply 'forget' about whatever issue it was you called for. The poorly trained employees (I wish I could be absolutely horrible at my job and still get paid) are nothing more than patsy's and one hand certainly does not wash the other. If you are a person who is employed or has a family/responsibilities to take of, I pray for you as it is a full time job in itself staying up on the crooked practices and billing of Invitation Homes. Ask yourself: "Do I want to do business with a company that was recently sanctioned by the FTC?" (In case you are unaware, the Federal Trade Commission investigates violations of antitrust and consumer protection laws.) My answer would have been "Absolutely not", but alas I am forcibly and unhappily stuck in my lease with one of the worst companies in America. read more

Before I begin let me say, DO YOUR RESEARCH ON RENTERS. One example is this place is over 8 BILLION DOLLARS in debt, also just settled on a 48 MILLION dollar lawsuit last year due to hidden fees and keeping renters security deposits. Pictures at the bottom. Now If I can give them negative 5 stars I would. I've rented through them twice, first time pool broke down for 6 months, put in multiple requests to fix the pool and nobody came out. Happened as well with my second home(tried giving them the benefit of doubt) Moved in, house was disgusting, cabinets sticky, side doors didn't close all the way, insect/ pests problems. Ended up paying $320 for a maid service to come and properly clean it. Also House flooded due to maintenance problems that they wouldn't come out to resolve. Right at move in it was clear the pool was just drained and filled. And what do you know, my pool AGAIN quit working for 3 months and it took me harassing them every single day multiple times a day to come out and fix the problem. And when their pools go out, you're still expected to pay for pool service, the pool fee, along with the spike in your electricity bill from all the overwork. Also, the pool guy said this is a normal thing for them to do, and told me that he sees it with the majority of homes they own with a pool. I ended up moving out early, they still charged me an extra 7 days of a month to month when I WASNT there. Charged me also for the floor damage when it flooded once I moved out, again even though I tried getting them to fix it multiple times, I will say I didnt hire a maid service to properly clean the house after I moved out considering I had to do that when I moved in, along with left a few things behind since the whole year was a shitfest renting through them. Don't think it deserved a $4500 move out charge though. Tried to dispute a few of the charges off my move out statement, and they're not letting up on it because theyre in debt and need to squeeze ever cent they can out of their renters. This whole place is a scam, DO NOT RENT FROM THEM. read more

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Im currently renting a home from Invitation. The house is great, clean, spacious, and perfect for my family. The value is apparent. After 3 wks in the home, our water was turned off for non-payment per the City of Glendale. The water service is attached to the monthly rent, we paid rent on the 1st. Invitations solution was for us to stay with friends/family or get a hotel room. On the business end, this is not a good solution for a paying customer. read more

Concerns regarding HVAC service on 7/3/26 I'm writing to formally express my disappointment with how the HVAC issue at our rental residence was handled on 7/3/26. The A/C technician sent from AC Doctors appeared to be inexperienced. Per Jacob S., (the technician), he has 'been in the business for 2 years'. Unfortunately, instead of resolving the issue, Jacob caused additional damage that left us without central air for 3-4 days. As you know, we are in the Phoenix area, where temperatures are extreme and a functioning A/C is not optional -- it's a necessity. Your team offered hotel reimbursement up to $100 per night for three nights. While I appreciate the gesture, it simply wasn't realistic for our household. We have three adults, and the cost of a hotel room that could safely accommodate us -- along with food expenses --exceeds the amount offered. Because of this, we chose to purchase window A/C units ourselves to make the home livable during the repair delay. This was a more cost effective choice for us. These window units will be beneficial to us for future use should an issue arise again. This situation has caused inconvenience, discomfort, and unexpected out-of-pocket expenses. More importantly, it raises concerns about the quality of contractors being sent to perform essential maintenance. Sending an unqualified technician not only prolonged the issue but created a new one, leaving us without central air during one of the hottest periods of the year. It's also important to note that the HVAC system in this home is significantly aged, which increases the likelihood of failures and makes proper, qualified servicing even more critical I am requesting that you review this matter seriously, and strongly encourage you to ensure that future contractors are properly vetted and qualified before being dispatched. If you choose to send AC Doctors next week to re-address this issue, please send an experienced technician. Thank you for your attention to this matter. read more

This company is a scam. I seriously don't know how they are allowed to operate still. Horrible maintenance and customer service, they break the rules constantly with no shame. Double charges and hidden fees like crazy. This house I am in now is absolutely falling apart. Plumbing issues like crazy, pool not even useable. Bad smells from air ducts and pipes. Hell, they handed me the keys to the place with no power. Couldn't actually move in til 3 days later. Ive had maintenance up in my house almost every single week since living here. I've exhausted all of my PTO and now loose out on many weekend activities because I have to babysit these idiots. Most of the time the vendors leave their equipment and trash and supplies laying around after leaving. More than half of these work orders have been deemed completed, when indeed they were NOT. Countless work orders where I had to take off work to be here, then the maintenance never even shows up. They do NOT take care of their tenants. They have never once called me back when they said they would. I've been calling in for over 4 months now (wow) to get something worked out here and not a single person they say will call me back, actually does. That's how they set it up. If you haven't yet dealt with an issue with your IH, it is because you got lucky with a house that hasn't lost its bolts yet. But when the day comes where you need some serious stuff fixed, or compensation for damaged items, or maybe a place to stay while your home is flooded. GOOD LUCK. read more

The quality of the house is the worst I've had in my fault life. Going on six months and still don't have a properly wiring stove. Have had five+ reps cone out to my location and nobody is on the same page. It's the run around over and over. There's nobody to communicate with other than elevator music when you call and AI bots when you message. The customer service is non-existent and they take forever for anything to be resolved. Even when you do speak to someone there's no cohesiveness or resolution. It's the constant run around and for thousands and thousands of people f folksts this corporate slop company is simply not worth your hard-earned dollars. Overall, I will not be using this company after this agreement has ended. Six months here and the run around all the time. Stove not working properly and nobody cares to get a solution. read more

I have generally been happy with Invitation Homes as a landlord - until now. I have a failed smoke detector in my rental. The label on the unit reads 'sealed with no replaceable parts - end of unit life.' Despite reporting it immediately, they are refusing to replace it until June 18th - leaving me without a functioning smoke detector for 5 days. When I raised my concern, I was told 'it's still wired in so it's functioning' - but a unit that has reached end of life and is chirping continuously is not a functioning smoke detector. I have already contacted the local fire department and filed a formal request through their portal. This is a habitability violation and a fire code compliance issue. One unacceptable safety response can undo a lot of goodwill. I hope they make this right. read more

I had a great experience working with renewal specialist, Tishan Koenen, on my recent lease renewal. At my request, she conducted a thorough rental rate review and took the time to evaluate current market conditions in the area. She was responsive, professional and transparent throughout the process. Most importantly, she was instrumental in helping secure a renewal rate that was closer to current market for the upcoming lease term. I truly appreciate her willingness to review the pricing and advocate for a fair outcome! read more

If I could give negative stars I would. This company is ran by slumlords. If you rent in a HOA expect to get charged every single month with crazy high fees that there is no disputing despite having proof otherwise. They refuse to acknowledge and refund any fees and charges they make to your account illegally, and dishonestly. There have been many lawsuits already with this company and tenants. We have been at our rental location for 8 years. They've refused to fix the broken tile throughout the house. We have kids. We've had to tape the floors so no one cuts their feet open. The microwave is broken and they never fixed it. The plumbing is destroyed. For years now the drains do not drain properly and they refuse to come fix it. Invitation homes has their quarterly home inspection policy that they never held up. This company can't even hold up their own lease agreements and standards. All of the carpet is pulled away from the door trim. The back slider door track doesn't work and all the tracks on the windows are broken. Every single time we've submitted a work order they cannot accommodate the times we're available so they refuse to send anyone out to do the work, They have literally harassed us by letter, phone call, and email about gardening and houseplants. We've made attempts to communicate that some plants on the property are not weeds and are actually the accepted plants list for HOA, still hundreds of dollars worth in fines. In most areas you have to pay some of your utilities through Invitation homes. Each utility you pay through this company up charges, and charges you a fee every single month to process any form of payment. This company will leave you on the border of homelessness with the fees that they come up with to charge you. I would rather be homeless than ever deal with the stress, anxiety, and inhumane slumlord tactics these sadists use on their tenants. read more

Invitation Homes - Broken tiles throughout - Property Management Near Me - Chandler, Arizona

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Our maintenance guy Jacob is the best, so helpful and always looking for additional things to help with. Our toilet upstairs was not flushing, he came by fixed it, which then turned into our shower/faucets getting fixed, then our weather stripping being fixed. I'm sure our summer will be a more comfortable one thanks to him! read more

so far I haven't had any issues with this company. the company seems pretty nice and helpful. Ive only been here 6 months and no issues

Jacob Keith was awesome! He came out for our ProCare Maintenance and helped fix some of the issues on the spot, and helped to figure out where the issues others were coming from. Some of our work orders needed further assistance, and Jacob was thorough in documenting the issues with photos, and set us up with our next steps with another work order. I really appreciated his help, this guy deserves a raise with how knowledgeable he is. Thank you for the help! read more

Zero stars!!! Been fighting to get my security deposit returned, per my move-out paperwork for 3 months now. They agree my deposit is owed to me, yet will not send it. They claim they've sent it once and the post office returned it, months ago, yet I've received other mail they sent. After giving them alternative addresses to send it and being promised numerous times they'll send it, even overnight it, but it's all just lies to placate you and get you off the phone. I've made the request more times than I can count, over more phone calls and emails than I can count, and countless HOURS on the phone trying to get someone that will do what they say instead of empty lies. 4 months later, WHERE IS MY MONEY?!!! In Invitation Homes' bank account, of course! I have now filed complaints with the BBB and the FTC and will be contacting a lawyer. (They're not BBB accredited because they can't meet accreditation requirements with their extensive complaints) The FTC already had a case against them, with a $48 million penalty in 9/2024, another in 1/2024 for $2M and $1.8M for fraudulent and illegal practices, yet they still continue. They are illegally withholding my money, for months now. They overcharge for fees, such as mandatory air filters that are the wrong size, HOA fees and fines that are unreasonable or balloon after not communicating violations as they occur and charging extra utility fees by not letting you establish your own accounts directly. Their severe lack of service or communication will have you in circulating phone cues and won't actually help. Constant run around and dishonest employees. If you want a fair company, Invitation Homes is NOT it. Run! Rent from anybody but them. Their generic copy/past response to my review, below, is also a joke. "Falling short of my expectations!?" Yeah, I expect a company to follow the law and not illegally withhold my money for months. I've explained my issue to them probably 38 times. Now they want me to do more of their work for them? Nah. I'm done wasting my time. They can explain it to my lawyer. read more

Great company to rent. Pricing is great. Support team is quick and responsive. Home is well maintained. read more

Stay far away from this company!!! They are money hungry company once they get your money the disappear. You better hope you don't have maintenance issues because they will not help. Do your research on them, they just lost a 48 million dollar lawsuit for this exact situation. read more

Maintenance takes forever to show up. Or they don't show up at all on the scheduled days. They claim they fixed things while charging you for the service, meanwhile never fixing anything. YouTube is faster and more helpful than the services we pay for maintenance. The maintenance workers YouTube everything as well. They also almost got us evicted. Had to go to court. Miss a day of work. Just prove we had been paying our rent the whole time. Absolutely scary and embarrassing for people who actually pay their rent! They charged us $700 for a running toilet that we requested to get fixed 3 months prior.. Even stopped using the toilet and turned the water off for the toilet. Somehow, they still charged $700 to our account and wouldn't take the charge off till 7montha later. They make it impossible to reach them. You can't reply to emails. You need 3 transfers to talk to any real person. You have to download this app if you want a maintenance request or to contact anyone. They say rent is this price, but then you sign and all the sudden you're hit with all these extra fees! Army housing has more class than this company. And that's saying a lot. read more

Jacob Keith made our service visit a really positive experience from start to finish. He was friendly, professional, and paid close attention to every detail. He not only fixed the problem, but also walked us through what caused it and how things function, which we found very helpful. We're very grateful for the outstanding service! read more

We truly hate Invitation Homes. They own the home next door, and they usually rent to very disruptive and disrespectful people. The most recent tenants just moved out, and we are always very anxious about who we are going to get next. The most recent tenants parked in front of our house, made noise in the yard in the very early mornings, played loud music and had loud parties, let their dogs bark a lot, revved their truck with loud muffler early in the mornings, etc. We complained to Invitation Homes, and nothing was done, as usual. It only improved after they called the cops on us and other neighbors for "harassing them," because we dared to complain, and the cops suggested they settle down. The previous tenants did the above, plus drug use, even more dog barking, live band practice, blocking access for OUR trash cans with their vehicles AND then putting their trash cans in front of our house, and fire pits, fireworks, and grills that regularly smoked someone with asthma out of their own house. When they left, they left behind a lot of trash, concrete stains, and someone trying to break in. Invitation Homes only cleaned it up when I threatened to file a police report for the prowling and AFTER I filed code violations with the city for the trash and stains, with pictures. Invitation Homes truly does not care if neighbors are disruptive or violate city laws on dog barking, trash, blocking driveways and trash cans, parties, noise, smoke, drug use, etc. They don't care if their renters threaten you, smuggle wild animals into their yards, or have SWAT teams visit them. Nothing is ever done, even if you call a gazillion times or threaten bad publicity and lawsuits. I probably wouldn't have bought my house if I had known that Invitation Homes owned the home next door and that there would be a constant stream of bad neighbors stressing me out. I guess we will have to sue Invitation Homes the next time we get bad neighbors, which is very likely. We just want to live in peace and quiet, and for me to be able to breathe in my own home. That's not unreasonable or asking for very much. read more

When I first rented from IH 6 years ago it was wonderful. They were very responsive, proactive, and caring. Maybe those people are gone because its very different now or the rules or policies must have changed. The renters policy company they are using is dishonest. Charging me when I already have insurance and pretending they dont have my updated documents but won't allow me to update proof because they said they already have my current policy. Smh read more

Jacob Keith is the absolute best maintenance technician my husband and I have ever met. He went above and beyond for us. Not only did he fix the problems in our home in a timely manner, but after hearing about how other technicians weren't able to fix stuff, he did it. He is professional and incredibly kind. Give this man a raise! He's surely an asset to his whole team! read more

If I could give zero stars, I would. With the exception of Jacob, the level of competence within this company is unacceptable. We had a maintenance request scheduled for today and took time off work to accommodate it, only for the technician not to show because they claim they "didn't receive photos." At no point was this requirement communicated to us, despite their insistence that it was. Their lack of communication, respect, and basic consideration for tenants is unacceptable, and I would strongly advise against renting from them. If you enjoy being spoken to as though you are uninformed or incapable, then this may be the place for you--but for anyone expecting professionalism, look elsewhere. I have been a property manager for 13 years, and I would never treat a resident the way I was treated today. The absence of empathy toward someone who lost income due to their failure to arrive for a scheduled work order is completely unprofessional. The value is poor, and the service is worse. Fellow Arizonans, proceed with caution. read more

Thank you Invitation Homes! I want to thank Blaze Estrada over there, for being such a wonderful renewal specialist to work with. He was very kind and understanding. He is very knowledgeable and helpful. We really appreciate you!​ read more

Invitation Homes is a horrible company to rent with. We will be sure to never rent with them again. We've been here for 2 months and have so many issues. The house was supposed to have a gated yard, it did not. The gate that was put in is absolute shotty work. (I'm 5' and my husband had to add a way for me to open it because I cannot reach it.) We didn't get a garage door opener until after a full week here. We had a leak that took nearly a full month to get resolved. Our AC unit broke. Our dishwasher started leaking because the technician didn't replace the racks correctly. It's been an absolute nightmare. And the communication is just as difficult to work through. I sent a message to someone 2 days ago and still haven't heard back. (We were supposed to get a doordash gift card that we have yet to receive. I'm not holding my breath.) read more

I would strongly urge anyone considering renting from this property manager in Arizona to proceed with caution. I have not even been in my home for 30 days, and I've already experienced multiple maintenance issues--most seriously, my air conditioning has completely stopped working. I first reported the issue on the 13th, and today is the 17th. Despite two visits from a vendor, the problem remains unresolved, and in fact, it has worsened since the initial report. I have made multiple calls requesting updates, but there has been no clear communication, no sense of urgency, and no timeline provided. I am currently living in a home that is 86° inside, without a functioning AC, in Arizona heat. To make matters more concerning, I am nine months pregnant and on bed rest. This situation is not just uncomfortable--it feels unsafe for me and my unborn child. While I was offered a hotel stay, that is not a feasible option due to my medical condition and the fact that I have a dog I physically cannot care for in that environment. What is most frustrating is the lack of accountability and transparency. The company continues to "escalate" the issue, yet nothing is actually progressing in a meaningful or timely way. They continue to send out the same vendor who has not resolved the issue, and I still cannot get a straightforward answer about what is being done or when this will be fixed. With temperatures expected to rise into the hundreds, I feel neglected and genuinely concerned for my safety and well-being. Instead of being able to focus on preparing for my baby, I am left feeling stressed, anxious, overheated, and unsupported. This has been an incredibly disappointing and alarming experience. Update: callled the maintenance line for an update first thing this morning and they said that they "think" The vendor will call me to schedule soon still no timeline still no urgency. I was not able to sleep in my home last night because my blood pressure was rising inside the home and it was so hot that I was seeing stars. I don't know how long I'll be out of my home because no one can communicate with me. i've paid deposits for my crib to be put together And Now that's not happening. I'm supposed to be setting up my home for my newborn, but I'm at the mercy of them their vendor and no one seems to know when I'll be able to occupy my home again. read more

Invitation Homes - It's just as hot inside as it is outside and predicted to get worse this week - Property Management Near Me - Chandler, Arizona

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Awful company! Our air conditioner has been out since Thursday and the Denver area is in extreme heat warnings. It is 95 degrees in our home and they are doing nothing to help resolve the issue. We have called multiple times with no answers On a work order. Claudia was one of many people we talked to and she was so disrespectful and her answer to great customer service was to hang up on us. We pay almost $3000 a month in rent and in reality it should not matter if we pay $100 or $3000 respect and good customer service should be given. SO DISAPPOINTED WITH THIS COMPANY!!! I would think twice about renting from them! read more

This company is one of these worst rental companies I have ever had to deal with. You put in service requests but they take weeks to months to get those service requests completed and they never reach back out to you when you call. They push you off and make it seem like you never called in for anything. Do your research and find a better company to rent from besides them. You will have a never ending battle with trying to get your home livable in yet alone compensated for time lost on things you're paying to use at your home. read more

Invitation Homes - Example of how they are leaving my pool I pay for. Again I reached out way before it got this bad. - Property Management Near Me - Chandler, Arizona

I can't say how grateful I am for the outstanding customer service Pam Peiris provided. She reached out to me very quickly and in throughly explained all the answers I had in order to renew our Lease. I can't say I've had such great experiences in the past but she definitely went above and beyond to help me. I was also having troubleshooting issues with my online account and instead of telling me to call back another number she helped me right on the spot by resetting my account. Great customer service unfortunately is hard to come by these days , so I really appreciated her help! read more

Absolutely horrible company. Treats their tenants good, but then stabs them in the back when it comes to honest repairs. Because of their crappy job they've done taking care of their homes, and extra unnecessary fees, they were sued for over $48,000,000 dollars and had to pay out. If they would have just taken care of the houses properly and not blame their tenants for causing the issue that needed fixed, then they never would have been sued in the first place. They have a horrible reputation. For a billion dollar company, you would think they could handle some home repairs.. Instead they put bandaids on the problems and hope for the best. Not reputable. My family and I were tenants for 2 years.. and it was a horrible and stressful experience. And the rental price??? Oh, that's a whole other story. When we went in, it was $2500 a month.. but they raise the rent. There were even hidden fees we didn't know about. Our monthly rent, by the time we left, had gone up to $2900! And that's AFTER the housing prices were starting to come back down!! They kept the rent high, rather than come down like everyone else. How is that fair? Then they basically kept begging us to stay as tenants.. the funny thing is, we got into that house with 4 people on the lease, allowing us to qualify to be there.. but two residents had moved out a month two months before the end of the lease, still paying their portion so that we could afford to stay until the end....invitation homes knew that they hand already moved out, but were begging my husband and I to stay anyway, even though our income would have never qualified us to live there alone.. on top of it, they wanted to know what they could have down to keep us there. We told them they needed to bring the rent down to a manageable $1700 a month, which was our cap as a couple. We couldn't handle anything more than that. Then they countered us at $2100 a month. Really?! They are so incredibly stupid. It's just a dumb company all the way around. They're greedy and stupid.. We finally moved, and guess what?! We aren't being "nickled and dimed"to death, and our rent is only $1645 a month. Totally manageable. Invitation Homes could have done that as well, but they chose not to. I'm glad we're not there anymore. Please don't trust them. I feel bad for the new tenants. They're about to find out the way we did that Invitation Homes a horrible company. We didn't even get our entire deposit back. And why? Because we didn't do paint touch ups.. petty ass shit like that. Seriously! They also blamed us for the pool being cracked, even though we barely used the damn thing, and it kept leaking water. They we had to keep filling it up and the water cost was through the roof. Because of them we are in financial debt. It's insane. Do NOT do business with them. Go with First Key or with a different property management company, like the one we have now. They're called CMSZ and they are wonderful. Invitation Homes.... You should be ashamed of yourselves. You're ridiculous. read more

A big thank you to melissa, williams.She's helped us find our forever home.For the past two years, we deeply appreciate her customer service skills and her professionalism.We just signed a new lease for another two years.Thank you so much for finding us a beautiful home. read more

The home is wonderful we are happy with the whole experience and the whole team no dissapointments here

They're amazing leasing with them is amazing. It's quite clean. I recommended people to rent from Invitation Homes and I plan on living in this house as long as they let me. read more

I absolutely would not recommend invitation homes in any way, I will only be leasing with them for a year and in that time they have an HOA constantly overreach and micromanage, try to get every dollar out of you they can from fees and charge you just for notifying you there is something wrong . Any maintenance that you have to get done is a nightmare to get scheduled and takes ages. They outsource to foreign customer service agents that are extremely difficult to understand no offense or disrespect to the agents but the quality of phones they provide must be abysmal as well. You are viewed as a number to them that is all. They will try to squeeze every dollar out of you they can, and the service providers they refer you too are expensive and shady, I mean cmon, 800$ for yard maintenance??? Criminal. Do better. read more

14621 N 37th PL Phx az 85032 Final update we originally rented this home for 2,450 after taxes and the outrageous fees it was about $2600 and at our renewal they wanted to charge us almost $3,100 and then end up renting out the home at our same original rent when they had also increased our rent mid lease. read more

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Don't believe the 5 star reviews. They're probably fake, bots, paid, or from people who just moved in. Absolutely the worst rental company with zero sense of urgency. We moved in on 12/01/25. Things have been generally okay. I called on 02/02/2026 with reports of water coming from under dishwasher, a bad smell, and drain flies. Took multiple appointments to get a plumber and by the time they showed up on 02/16, there was a ton a moisture and mold from a broken pipe in the wall and we obviously couldn't see it. Our kitchen is currently demolished and not safe for my toddler child. We've constantly had to clean up these drain flies and we had to pay out of pocket to stay at a hotel. The flies were everywhere in the kitchen and were constantly cleaning and throwing stuff away. We finally got the house sprayed this past Tuesday 02/17 I believe, but we still see them for now. Our dishwasher is also bad and the repairs to the kitchen are going to take multiple visits. My home is not safe for my child and I don't get to recover from surgery in the comfort of my home. The very least Invitation Homes can do is pay our hotel stay up front so we don't have to pay out of the pocket due to your lack of urgency. SLUM LORDS AND SCAMMERS!!!!!!!!!!!!! read more

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I have been renting from invitation homes since 2018. Any problem they have been out to fix fast.

I had a poor experience in my last home I rented with them but the home I rent now is amazing! They take excellent care of any issues we have and work with us quickly. Rent is fair. read more

we moved from out of state and had a really great experience with Invitation homes, we were set up with a move in orientation which explained the whole move in process, appliances and how to change lightbulbs in there and other little tips and tricks around the home. They were very friendly, honestly everyone I spoke with was nice and impressionable, just a wonderful experience, definitely would rent with them again and recommend to family and friends! read more