Good afternoon Lee.... I just now was able to get to my mailbox and to my displeasure I saw the deposit check from you guys. I guess I am just shocked to see the amount. I'm not saying there shouldn't have been any money deducted, but I don't feel like we left the home in that horrible of shape. We were there for 3+ years. You hardly heard from us. We were good renters. We even paid rent each month in full amount even though we weren't working due to Covid. We had no issues with anything about the house or BCH. We cleaned the carpets yearly. We went above and beyond to keep the house our home. The reason we decided to leave is to downsize and to give my daughter a backyard. I feel like since we gave our 30 day notice, we weren't important to you at all. Our refrigerator went out on a Saturday, sent a maintenance issue that night, and did not get a response til Monday afternoon. Then finally someone came out on Wednesday stating we need a new fridge ( like no crap). I feel like we weren't a priority and getting us a fridge was not a priority to you at all. I feel like you just shrugged it off because we were leaving. We also lost $250 of food because of your lack of urgency. I don't feel like as renters or people we deserved to be treated that way. To be honest this has been eating at me for awhile now. Yes..... seeing the amount of refund was a shock to me and the amount provoked me to write this email, but as I am writing this, I am more pissed off about how we were treated at the end of the month than anything else. Better Choice Homes will never be seen to me as a good company in my eyes. This company we rent from now is far more superior than you all are. Sincerely, Mark Gottschalk and Mindee Lee *** We will make sure anyone we know would never use this company to rent from. read more

Better choice homes is helping me for more than 2 years now to manage my rental property. They have been very professional and exceed my expectations. They are very quick and they have an amazing staff. Lee is the manager for my property and she really does an amazing job. They use all sorts of automated online portals for managing service requests and payments etc. They also have resources to fix anything needed in the house at reasonable cost. I highly recommend them based on my personal experience. read more

Enter Choice Homes has a wonderful team of people with good hearts. But props to Lee in Property Management. Hard job but she is amazing!

A bit surprised by the reviews to be honest since my fiancee and I had a most terrible and unsatisfactory experience w/Better Choice Homes, hopefully my feedback will prove useful. My suggestion would be to speak w/Brad Young regarding issues back in 2017 when we relocated from Chicago to Arizona and were faced with a rental that was so disgusting I wouldnt let a dog live there. Personally, after enduring the initial objections, excuses, and pushback from a few folks at BCH I have a hard time understanding how you could be even contemplate renting from such such an unprofessional company unless you don't do your due diligence before. I have copied and pasted my last correspondence to Brad right before he finally agreed to terminate our lease before I was going to get my attorney involved; Brad, Wanted to do a brief follow up on a letter we dropped off in person to Aaron Wheeler this afternoon. After a day or so to consider our options we have decided to terminate the lease at the Flower Circle property given the extreme amount of issues my inlaws and oldest son walked into earlier in the week. Since then more and more issues has come to light including mold, the continuing roach problem, faulty water valves, non working AC/inability to regulate it, etc, and these are above and beyond the initial issues we have discussed numerous, numerous times via email, phone and voicemail messages. It seems when we met in person earlier this week you seemed agreeable for us to each go their separate ways given the extreme nature of the circumstances of how we found the house. I hope that is still the case. With that said, we paid a total of 1517.66 which consisted of July rent, a 200 admin fee and taxes. We are asking for an immediate refund of July's rent and we would concede to having it pro-rated through today, July 6 for the amount of time we had access to the property. We would also like to be refunded the 169 we paid to have carpet cleaners come in for 6+ hours and attempt to clean the carpets as this is something that BCH and/or the owner should have done initially. I would be happy to provide the receipt for your records if needed. We also would be happy to provide any pictures for your records! We waited almost 6 weeks for our refund and was fought in receiving it back. read more

Our experiences with Better Choice Homes has been absolutely phenomenal. We are relocating from the East, so, learning quickly about the Ahwatukee, Tempe, Mesa, Chandler and Gilbert areas quickly was very important. BJ Gremillion was very thorough in explaining helpful, interesting aspects of each of these communities as was Aaron Wheeler who also accompanied us when BJ had pre-existing commitments. If I could use three words to describe the dedication of the Better Choice Homes team, including Teagan Mindak and Brad Young, these include "extremely customer focused." When we located the home which we bought, BJ was especially helpful in analyzing comps vis-a-vis our prospective purchase; in negotiating the inclusion of a brand new refrigerator and installation/replacement of missing sun shades; in resolving items building inspection items which the seller had ignored and which needed to be resolved prior to closing; and, finally, in negotiating a fourteen thousand dollar reduction in the ratified price when it was apparent that the home needed a full roof replacement, including undelayment and tiles; and in recommending trusted contractors to help. BJ took time to help move a stalled mortgage process along. As a result of a mortgage company caused delay in closing, he suggested that we submit an addendum which obligated the owner to maintain their liability insurance during the time when they had a hold-over tenancy due to the need for re-scheduling their moving date. The entire team has been a pleasure and a lot of fun to work with. When things don't go exactly as planned having a great sense of humor helps helps a lot. BJ has this sense of humor and a very welcome light touch. He helped smooth out the rough moments, was able to help us look on the bright side of things during difficult moments,and literally hung-in there with us from the very start to the recording of the deed. He also responded patiently to all emails, to all texts, and to all phone calls which is remarkable. We can't say enough great things about the Better Choice Homes team, and, in particular, about BJ. They are the kind of people whom you would choose as friends. They are highly professional. They do their homework. They care about their clients, and, without being asked they go well over and above what you would normally hope to receive from real estate professionals. It never occurred to us think that we would receive a year's paid homeowner's warranty, but, that's exactly what they presented as a thank you for our business. We recommend them without the slightest hesitation and without any reservation. We look forward to staying in touch with them into the foreseeable future. And, we will tell everyone we know about the great experience which we have had with them in our relocation to Arizona. read more

Buying and remodeling a home is usually a very stressful experience. It was refreshing to have a team not only listen to what we wanted but help us keep it within our budget . I would definitely use Better Choice again in the future not only for how prompt and responsive they were throughout the entire process, but because they actually cared for me as a client and truly worked with me. read more

Better choice is the better choice! These guys do a great job and are true professionals. Highly recommended!

An amazing company, have been very pleased with service and response with any problems I might have had. The Team at Better Choice Homes is one of the better property management companies I have dealt with. read more

My husband and I just bought a new condo, we needed some renovations and remodeling done. We found Better Choice and absolutely loved our experience with them. They came to look over what needed to be done and gave us an estimate and really understood what we wanted! They were so nice and made sure we were getting exactly what we wanted every step of the way. After all the remodeling and renovations were done, our condo looks BEAUTIFUL, it looks like a brand new place! If you are considering Better Choice, I would highly recommend! They are amazing! read more

It's been great working with the staff at Better Choice Homes! They are quick to respond to questions and have great customer service!

BCH is an amazing rental property management company. I always have immediate contact, questions answered, and help whenever I need it. They take the stress of dealing with the tenants off my shoulders and have gone above and beyond for me many times. Highly recommend them! read more

Better Choice Homes has been wonderful to work with. The property management team has been amazing to to work with. Lee is very knowledgeable about property management both on the tenant and owner side of things. We are currently looking to do a remodel with better Choice homes due to the high quality of works that we saw in one of the custom built homes. Would highly recommend this company to all my friends and family. read more

We had a problem with our kitchen sink leaking in our rental and used their online maintenance request. I was immediately called back and my sink was fixed next day! read more

I would NEVER recommend this company to anyone looking for contracting or buying. We just bought a home that they flipped and I have a laundry list of things that have gone wrong or been done wrong. 1- Roof was done wrong twice before we finally pushed to have another roofer come back. 2- Same with the a/c- wrong until my husband had to get up in the attic on YouTube to figure it out and again have someone come out. 3- Tub fixtures were not installed correctly and had no washers. We would have had a flood if our own hired plumber did not come out and find it. 4- Granite was cut wrong to the point of sinks being off and faucets not fitting in the correct holes. 5- Didn't hold up their end of the contract installing a fireplace mantel and instead got a shelf delivered after close. 6. Water heater was installed wrong. Again had to have our own professionals come out to fix it. 7. Didn't hold up their end of the contract having grass installed before close. 8. Did not disclose scorpion issues, knowing I have two young children. 9. Crooked tile, lazy paint work, paint from stairs is on the floors, floorboards, doors, etc. 10. Drip system was not correctly installed and has a major leak- the valves were not even connected correctly. Our first water bill was $175- which they must have had for months while holding onto the house. 11. Pool filtration system was supposed to be brand new and instead they just moved the old one to a new spot and it cracked a day after close. Again, had to call and send emails to have someone come out. 12. Condensation line was installed incorrectly- we had to point it out them for it to be fixed. The list continues..... I can attach photos or email me if anyone has inquires as well. Basically, they're a group of nice people that put on a good face but mess up most things that they touch. As a young family I feel "duped" by this team of contractors. I feel taken advantage of and feel like they cut every corner possible once they had an offer from us. I am hoping I don't find anything else wrong with this house but at this point, I don't have a lot of faith...especially considering I now am stuck with yet another bill ($600) for a bad drip system that was installed by them weeks ago. Be aware and be safe. Don't get taken advantage of as young home buyers like my husband and I were. read more

I can't believe the glowing remarks above is the same Better Choice Property Management Company we are currently dealing with! Must be planted reviews?? If you don't read any of my long post below please read this: "Save yourself and family frustration and DO NOT RENT ANY HOME Better Choice Homes is the property management of!! If you do, you will have MAJOR REGRETS as my family does!!" This is my warning to save future renters with this horrible company! This management company is Unknowledgeable of repair vendors (who to call), EXTREMELY UNPROFESSIONAL & RUDE phone manners. The have NO experience in customer service!! We've had to do most of the leg work to find repair vendors ourselves! Mine & my husbands experience with Better Choice Homes Property Management has been to say the least a "LIVING NIGHTMARE of "PURE HELL!!" Dealing with Megan & her boss BJ refusing to take care of repairs in a timely manner and their nasty rude arguing demeanor on almost every phone conversion has been especially difficult for our family. BCH told us we are only allowed "ONE" phone call per month to a live person there at Better Choice Homes to tell them of a repair!! We live in a "high end" home in a upscale neighborhood and would not have expected this kind of nasty treatment and absurd rule such as this. The barrage of problems with this home has been overwhelming with many of your standard things in this rental from day one! Let me please share a few of the biggest problems we've had to deal with: 1. Broken Pool Pump & Hot tub: Dark GREEN & DIRTY pool and hot tub. A literal cess pool of bacteria in both! We were UNABLE to use the pool & hot tub for over 2 months because the Better Choice homes REFUSED to get the broken pool pump fixed! They said they didn't know who call since it was warranty work. After many calls myself, I had to do the research myself and find who was responsible to fix and call back to tell BCH (Megan) who to call! This was during the HOTTEST summer months folks! We could NOT use the pool in the AZ heat! 2. Air Condition Issue- Again for 2+months in the summer the air condition did not reach into the Master Bedroom & BR. (This is a ONE level house!) The Master BR& BR stayed at steady 90-97 degrees above the rest of the house everyday during this time. This was during July, August & part of September 2017 this happened. After many, many calls and emails to Megan (our PM) to please get this fixed! In fact, Megan told us she was going to find someone to fix but instead of calling a repair person, we found out she left on vacation for a week without a word and without making any calls for repairs before she left! My husband & I had to sleep in the FR & LR couches for over 2 months because of the extreme heat in our BRM & BR!! We could not sleep in our bedroom because of the extreme heat! Except for using the toilet in the Master bath the rest of the bedroom & bathroom was unusable during this time, TOO HOT to use. We had to shower in our childrens bathroom during this time! 5 people sharing one bathroom!! NOT FUN!! :( 3. Broken Fireplace Gas Switch- Now we are into November with cool mornings where a little warmth of a fireplace would be nice. My husband called Megan early in the week and again she argues there is nothing wrong with the fireplace, nor will she find anyone to come out and look at before Thanksgiving (which she had plenty of time). We are having company for Thanksgiving with NO warmth of a beautiful fireplace for our guests! Very sad and disappointing! These are just a few samples of the horrible and unpleasant experiences we've had with Better Choice Homes Property Management. There are more!! I hope this truthful statement of our experience helps others to research the companies they plan to lease a home rental from. We sadly did not, and have experienced much emotional pain & frustration in trying to get the needed done. Thank You! This comment is for Brian, what I posted is the ABSOLUTE truth!! You must work for the Better Choice Homes or have a family member employed by them to challenge my truths about our horrible experience with this company!! Sorry Brian, one things stands for sure "You Can't Change the FACTS about TRUTH!" And TRUTH is what I have written about in our horrible and unfriendly dealings with this company!! Check the other reviews about this company, I'm obviously NOT the only person who has had a bad experience with them! Have a wonderful day! read more

Better Choice Homes, LLC is top of the line! They are knowledgable, hard working and reliable. In addition, the entire team is a pleasure to work with. I am lucky to have the opportunity to work with Better Choice Homes! read more

We have used BCH for a few different things and have loved our experience! We sold/bought a home, and used their resources to fix a damaged wall from the rain storm. We have worked with BJ and Nick and both have been way on top of things and easy to get ahold of. I would recommend their services to anyone!!! read more

They take care of you and treat you like a valued customer. Always punctual and very helpful whenever needed. Check them out!

My wife and I just bought a condo in Mesa. We needed some renovations/remodeling done, so we called Better Choice. They were amazing! They came out to view everything and give us an estimate. They were so helpful every step of the way ensuring that we were happy and getting everything we wanted every step of the way. I would highly recommend Better Choice to anyone who may be considering doing work to your house. read more

I have been using BCH for almost two years as a management company for a rental property I own. They have been always there for me. They address issues promptly and they keep communication path open at all times. Based on my personal experience I would definitely recommend them as very reliable partner. read more

BEWARE!!! This company failed to do a move in inspection and therefore falsified a move out inspection and so called charges. Home owners and tenants beware and double check all documents! Hold them responsible! read more

I switched management of our seven rental properties to Better Choice Homes several months ago and have been very pleased with their service. Excellent communication and tenant relations. I highly recommend them. read more

I have rented with them for over two years. I have never had any problems that weren't fixed immediately. I like that I can pay online, put service requests on line as well. I intend on staying here for a long time! read more

Awesome...awesome...awesome...they follow through with everything..always responsive! Affordable! I highly recommend bj and megan

I have worked with BCH for two years on a variety of projects, including construction of a new home. Everything has always run smoothly from start to finish. Staff is very knowledgeable and, perhaps more importantly, honest. I highly recommend them. read more

Better Choice Homes has been great to work with as we've made the transition from renting to owning a home. We've never bought a home before and so there was a lot my wife and I weren't sure about. BJ and his team helped us understand the process from beginning to end and made the route incredibly clear. We have appreciated their willingness to answer any and all of our questions and that they have been so proactive in helping us make this transition easily. read more

I've worked with BCH for many years on a variety of projects. From finding investment properties, rehabbing those properties, renting and selling them. They've always taken care of me well in all aspects. Whatever issues that came up were strictly unrelated to their service or scope of work. They are all very knowledgeable, but most importantly, they are very honest and transparent (which is rare to find in this field). My partner and I made a ton of money on our investments! I will definitely work with them again in the future. Brad and BJ, I will miss you both--until the next deal :) read more