Horrible experience with this broker. Robert has been a nightmare to work with! The following experience was had. - Intimidation techniques -Threats of eviction when something doesnt align - Only reachable during small windows of time during business hours about 3 hours a day. - Shows up to property unnanounced I'm very confused by all these 5-star reviews because my experience was not of that kind of service the duration of our 36 months leasing. Robert is flat out rude. Some maintenance requests never got dealt with. Robert made me pay $75 upon move out for a pocket door that was damaged when I took posessions of the home (and advised him about that but never got fixed due to him telling me its cosmetic) Grateful to be out of that lease and into a new one with a much better property manager. Stay clear if you want a good leasing experience. read more

Robert Mitchell provides consistent support to owners of rental properties. Robert has managed my properties for over four years. He's the best property manager I've had and I've had over ten property managers. read more

DONT DO IT!!!!! VERY SHADY!! I went on Zillow to find a property to rent and got in contact with Robert. He informed me about the $30 application and credit check fee. Paid it and waited for a response. Never got one! I called him and he informed me that he never heard anything from my roommate. After getting his money within 2 hours he denied me. Apparently EVERYONE in the house has to have a credit score of 620 or better. Never heard that before but will be looking into it!! All the positive reviews on here are questionable seeing as they are all 5 stars or 1stars. SMH. If this stops at least one person from dealing with him this review isn't in vain. If only you could have responded back about my application as fast as you did to this post.. Funny how all the 5 star reviews don't get a simple "Thank you" but the single stars get a response immediately. Again I say " QUESTIONABLE "! read more

Robert has been a very responsive w all our inquiries. But I was especially impressed w Robert last week during our heat wave. It was 118* out and our AC decided to go out!!! I textd him about it and had someone come out that same day within a few hours and got fixed! Been a tenant for 3yrs now and everything has been smooth, no issues here. read more

Robert and the team behind Showtime Realty continues to deliver! Robert was EXTREMELY patient and VERY diligent. He is meticulous with details. Robert has a knack for keeping calm under pressure just like a coach rallying his team to victory. What I love the about Robert is that he is a great communicator with a no BS get-it-done attitude. If we run into an obstacle, the immediate mindset is to figure out how to solve it. He is very timely with his responses and ALWAYS looks out for the interest of his clients. Showtime Realty is the REAL DEAL! read more

Many people have said not to mix business with pleasure or friendships and business together; however, there's always an exception to the rule at SHOWTIME REALITY. I am a friend of Mr. Mitchell's and recently used his services as a realtor. One, I was very impressed with his professionalism and his business etiquette. Secondly, I was also amazed at his area knowledge and his ability to tap in to the needs of his clients. Third, and most importantly, he operates with integrity at such a high level that it encourages you to share his information with others. In a time where integrity isn't valued as high as it should, Mr. Mitchell is a reminder that honest people still exists. I would recommend his services to anyone and challenge everyone to use them. read more

I rented from Robert for 3 years. He is an excellent realtor and I would highly recommend him and his business. Anything I needed, no matter what time of day, he got right back to me immediately. If you are questioning renting or buying from Robert don't hesitate to do it! Thank you for a great experience!! read more

Robert has been a fantastic property manager. From finding a good tenant to managing the process, extending the lease, helping appraisers gain access when needed and knowing what we should charge, I have been continually impressed. He responds very quickly and knows what he is doing. I had another company in the past and it didn't go anything like this so I'm very relieved knowing we're in good hands. He's our partner in this business and we appreciate him so much. Give him a call for sure and you won't be disappointed! read more

I so badly wish I could write a positive review. We honestly really liked Robert, however he had our property for almost two months without successfully placing a tenant. We switched to a new manager and had our place rented three days later to a great and very qualified tenant. Maybe it was just luck of the draw or maybe Robert wasn't truly working to get us a good tenant. Either way I just wanted to write this to help others make an educated choice when picking a manager. We chose showtime based on reviews, we were very disappointed that those reviews did not reflect our experience. read more

Robert and his team are phenomenal. We used him to manage our rental property in Mesa, AZ and he made our lives so much easier. We had a quick move to CA and he was always responsive, professional, and did awesome follow up. Robert found a great tenant and when we decided to move back he helped make sure the transition was seamless. We have another rental property with a different company in Tucson and I only wish we could have Robert help us with all of our properties. We won't hesitate to use him in the future and I wholeheartedly refer him to the discerning property owner looking for a trusted partner. read more

Very disappointed. It was from the beginning, before our tenant even moved in. We were renting out our house in Gilbert and moving up to a rental in Scottsdale for the short-term. Both Robert and RJ were terrible at getting back to us on requests. Not even difficult requests - simple ones like nailing down how we are getting our rental income checks, confirming that our tenant signed their lease before we signed our own rental lease, getting a copy of the rental lease for our house, confirming whether or not we were going to see our own rental options, etc. It would take 4-5 days and a follow-up email for Robert to respond back to me. Fast forward to when we were getting the keys. RJ texts us the night before asking if 8 am was okay for the walk-through... on a Thursday. No, it's not - we both work and we told him this. So my husband agrees to meet at 7 am before his day starts and RJ agreed. What happens? RJ shows up 30 minutes late. Come on RJ! You can't show up on time? Plus, the lockbox was on a timer so he couldn't even get into it and had to call the other property manager. Not only that but then he starts pressuring hubs to do the full walk-through when he had a full car to unload. No RJ, that'll have to get done later because YOU were 30 minutes late. There was a reason we couldn't meet at 8 am because we have jobs that require us there by that time. You can't show up 30 minutes late and then expect us to have time to get through what YOU want to get through. He also decided to drop a bomb saying "you're going to be here tomorrow morning, right?" and then hubs had to take 5 minutes to get it out of him that a contractor was going to be by to fix something. RJ - seriously? I finally just emailed the other property manager and asked to be the first contact on anything related to the house. Guess what happened after I contacted the property manager? We discovered RJ didn't tell us about multiple issues with the house. First, there was a contractor scheduled to install blinds in the house and second, we have no mailbox key. No fault to the new owners of our rental house but the old owner took off with the mailbox key and never told the new owners which mailbox number was ours. RJ knew ALL of this and never told us. Don't you think we would find out we couldn't check the mail? One month into our lease with the tenant, we get a short laundry list of items. No big deal -- always happens, right? We give Robert the thumbs up to get bids on the work, ask him to contact the HOA regarding one of the items and to get back to us. One month after we asked for bids, and heard nothing back, I had to follow up. One item had been taken care of and the other ones were radio silence. We own another house in MD and man, we are so fortunate our property managers for that house are so diligent and keep open communication. In April, our air conditioning unit was on the fritz. Did I receive notification from Robert about this before he called our home warranty company? No. He never reached out to us to let us know there was something wrong or that he was putting in a work order to the warranty company. I only found out our A/C unit needed to be replaced because the home warranty company called me directly to go over our options. Completely unacceptable. Our property management company for our other investment house would never keep that type of repair undisclosed. In May, Robert told me about some issues with our back wall and a palm tree in our backyard, so I had asked him to obtain quotes to divert the palm tree roots and also costs to remove the tree. We never heard from him again for these quotes, even after a follow-up. In July, we informed Robert our intentions to sell the house. Obviously, we're not insane and we had hired a new realtor to sell our house but as the current property manager, he was supposed to inform our tenant before our new realtor contacted him to schedule everything. Robert never told our tenant. So our realtor calls the tenant to try and schedule the photos and our tenant is taken completely off guard. Our tenant reached out to Robert and specifically asked him if he knew. You want to know the response? Robert actually had the audacity to tell him "oh yeah, I meant to tell you". Well, thanks a lot because now our tenant is completely defensive in us trying to get the house on the market and is being a huge pain. I can't really blame the tenant because he got a call from a stranger telling him we were selling the house. This should have come from Robert. In July and August, our tenant ended up contacting our realtor for the majority of things - things such as trying to terminate his lease agreement earlier. Our realtor had to tell our tenant that he wasn't responsible for that and all of that type of correspondence had to be sent to Robert. Our tenant actually said that he preferred to contact our realtor than Robert since the realtor was more responsive. read more

Robert and RJ are top notch! These fellas are professional, honest and on the ball. I know quite a few people in the property management business but I truly believe these guys are the best! read more

Robert from Showtime is amazing and has excellent customer service skills. Very helpful. I would highly recommend this company to any home

I loved the knowledge Robert and RJ had regarding different home buying options. They are familiar working with Veterans and traditional financing. They took the time to learn what is important to me and my family in a home. They understand its more than buying a house, it's about the neighbors, schools, shopping and safety of the area. If you want to work with agents that care more about your family than their bottom line, you need to work with the staff at Showtime!! read more

We used Robert at Showtime Realty first as a property manager for our home in Tempe and later as an agent to sell that home. He has always been prompt, responsive and professional. He was able to quickly find a tenant for our rental and when we decided to sell, sold it quickly and painlessly. We would highly recommend Robert for any of your real estate needs. read more

My husband and I have been very pleased with Showtime Realty as our property management company. We have been with them since January 2018. Robert and Mirna have been very professional, helpful and supportive to us as first time out of state owners. They are very detailed in their communications and reporting. We feel that they are very trustworthy and taking great care of our property. We would recommend them highly. read more

Robert Mitchell is a straight up good guy. No bs, just the facts. No issues what so ever with Robert or the property I rented. Thanks Robert. read more

Oh man, where to begin?! First off, I'm a little surprised to see so many perfect reviews on here. Maybe that's why Robert Mitchell contacted me several times early on via phone and email to write him a positive review.. Hmm. Well, I'm glad I waited. [I don't speak for all of his clients, but please read my case before contacting him for property management services.] Although it seemed like a promising start to my home rental and property management experience, things went downhill quick with the property manager (Robert Mitchell). Here are a few bad experiences you can look forward to: 1) I have a home warranty for my property. My AC had some issues in the beginning of summer which unfortunately left my tenants without cold air during a Phoenix summer. It was painfully difficult getting information from Robert regarding the issue.. information like.. what exactly was wrong with the AC unit, how long the tenant was going to be without AC, when the home warranty company could get the job done, etc. I asked him to please keep me in the loop as I wanted the repair done as quickly as possible and needed to know what was wrong/what part was replaced/etc. After several calls and conversations with him, I decided to lay low and let Robert do his job. I waited a week and heard nothing from him, so I followed up with a phone call. "The repair was completed and the tenant has cold AC again." Uhh.. what? I had no idea it was completed. Robert failed to call, text, or even email me to let me know even though I asked for it as a courtesy. Not only that, he didn't know what my home warranty company did to fix the AC!! I had to call them myself and ask about the repair work. Later on, I told Robert that I deserved to be "in the know" as it was my property, and he had had the nerve to get mad at me and tell me not to 'question his ability to do his job'. It only gets better.. read on. 2) I was told there would be a 6 month walkthrough of the property. No problem. I anxiously awaited this as it was my very first rental property and had heard so many horror stories of tenants not taking care of a property. Sometime in the 5th month, I contacted Robert and told him I wanted to attend the walkthrough and asked when he planned on doing it. He said it was dependent of their work schedule and that he'd let me know. I Wwaited. I contacted him 1 week prior to the 6 month mark and he said it was tentatively scheduled for the beginning of August, but he hadn't heard back from the tenant on their schedule, so he'd let me know. Again, I told him I wanted to be there. I waited. On August 16th, I received a text with 6 pictures of my property along with "carpets will be shampooed and pics will be sent confirming." Not only did he do the walkthrough by himself without letting me know, he sent me a whopping SIX pictures and ONE note for the entire walkthrough/inspection!!!!! 3) Saved the best for last. This one challenges Robert's entire work ethic and code of conduct. Let me preface this by saying I had a few life changing events occur in my life -- one being that my wife is pregnant! :-) -- so we decided to try and sell our property (and keep the lease intact of course) and find a place we could settle down and raise a family. I figured it would be cake even with how negative my experiences had been. Nope, wrong. To make this short and sweet because I don't want to put too many details out there since this involves others, I can say that after several weeks of back and forth correspondence, I found out that Robert hadn't been fully open with me or with the tenant leasing my property. Whenever I had to communicate something to the tenant and vice versa, he didn't do what I paid him to do (now I understand why, in the beginning, he was so adamant about me keeping distance and having no communication with the tenant - to let him be the middle man). I found this out when my tenant reached out and from there we learned a lot about Robert. He told the tenant what he wanted them to hear and told me what he wanted me to hear. Once the tenant told Robert about reaching out to me personally, literally later that same day, I received a Notice of Cancellation of PM Agreement from Robert. He would go on to send me the deposits and sever online rent payments and monthly tax payments. He must have known that once the tenant and I spoke, we would find out how much of a crook he had been to us. All along, I feared getting a "bad" tenant who wouldn't take care of my property. For me, getting a property manager was the only way I'd consider renting. I knew I had to so that I felt protected. And ironically, it wasn't the tenant I had to worry about. It was the person I hired to protect me who would be dishonest and unethical. I write this review to thoroughly explain my experience. I use reviews for everything and they're very helpful so hopefully this will help someone. Please be aware of my situation and be careful dealing with him. read more

Robert was referred to us by a friend who had some complex aspects associated with her purchase and move. As it turned out, we got into some complexities ourselves while buying and selling over the holidays. Robert was responsive and resourceful. He had referrals available for just about everything - financing, inspections, repairs, advice. He set realistic expectations and was able to give us guidance several times that impacted the process in a positive way, including avoiding a stalemate that could have put our close date at risk. He was great to work with and definitely a value add to the process! read more

Showtime Realty is an outstanding example of a property management and real estate firm that you can rely upon to not only serve your real estate needs, but to be a partner and adviser in one of the largest investment decisions an individual will make in their lifetime. read more

As an investor , I really appreciate Roberts knowledge of the market place and has all the systems to either sell my properties or manage them. He has shown me how to get away from the day to day landlord task and become a owner . The most important thing is his integrity in life and business! When I have an real estate question he is always my first call. So far that is all I have to make. The truth is he just makes my life easier! A big Thank you to ShowTime! read more

Robert was great to work with and made what can be a stressful experience fun. His calm and experienced attitude, coupled with his great negotiation skills and advice helped us win the day and have our contract accepted over many other offers and we had seller concessions to boot! I definitely recommend Showtime Realty and would work with them again in the future. read more

I recently moved out of state and needed to rent out my condo. I was extremely flustered with the move and getting the condo available for rent until I met Robert with Showtime Realty. He coordinated everything from getting the house cleaned, finding the perfect tenants, and making everything as seamless as possible. He worked his tail off and the condo rented after two days on the market for full market price! I couldn't have asked for a more pleasant experience. Robert is a go getter and promised quality and absolutely delivered. These traits are rare especially in this industry. Thank you again Robert for your hard work and once my Mesa house is available for rent you better believe I'm coming to you first! read more

I wish I could give no stars. This is the absolute worst experience I've had with a property management company. Everything was going okay with our lease until the owner decided to sell the property. Then all hell broke loose. He gave out my personal contact information to realtors while I was on vacation for a family wedding. I VERBALLY told Robert that we'd terminate the lease because that was one of our options. He decided to email me and completely ignore that conversation we had and told me that the new owner would honor our lease. That was after we had found a house with our AWESOME realtor. He confronted me in front of the new owner as well - such a nice guy to make a woman feel that way especially with everything going on in the news today. After we cleaned that entire house, he refunded us jack shit. So in conclusion, Robert sucks, his company sucks and I'd stay far, far, far away if I were you. Want the name of an awesome realtor? Message me. read more

I really appreciate Robert. Mostly because he found me a great tenant. No drama, up front realty and a way to keep things fun without a sales job. Anyone getting into the real estate rental business should first know it is full of unexpected surprises that become P/L headaches if you let them. He has kept my tenant happy and that means a lot to me. He has proven himself to me and I expect to push more business his way in the future. read more

We are property managers ourselves, in NY and NJ. We were referred to Robert Mitchell by a top broker in the Scottsdale area. We couldn't be happier. From one professional to another - we found Robert to be highly knowledgeable, resourceful, responsive, service oriented and knows the regulatory side of his business inside out. As professional property managers we had high expectations and Robert didn't disappoint us. We have a great respect for him and his firm and highly recommend him to anyone needed property management or tenants for their rental property. read more

I'd like to give less than 1 star but.... Someone mentioned integrity in a review? I didn't see that. If he's supposed be finding tenants for his investment clients, then I'm not sure why he decided it was the professional and smart thing to do to ignore all my further correspondence and after our walk in visit, when we were in town starting the leg work for our relocation from another state to the area, a couple months ago! So investment owners, be aware he couldn't be bothered showing us any of your properties. Why have the rental MLS listings connected to your site for renters to look at, if you don't want to help them at all? Not only did he ignore my emails and the one that I sent right before we came out again recently, about wanting to see properties, he also couldn't even return my call that I left him in the morning, when we were there. Just say you can't help! We only had a short time! We are only going to rent for a year probably and then buy. I would never recommend him just based on his irrelevant treatment of us. At least have the guts to say sorry I can't help you, if he didn't want to be bothered with us as renters, who are homeowners in NY and later to be purchasing in AZ. Then he wouldn't have wasted my time contacting him any further. From the one email he did reply to in July, we sent him all needed info for applying for occupancy. I hope he shreds it. Though I'm not sure it was really looked at. Just doesn't make sense to me how he treated us. Sometimes it should be more about how you treat people and future potential than just dollar signs. We would have become a buyer and maybe a potential investor one day. Who knows. But now I'm so thankful! I found a realtor who is amazing. Treated us as if we were purchasing a million dollar home, even, before she knew we intend to purchase a home next year. She took the time anyway. That's great customer service , relationship building and human integrity. Everyone in AZ is so nice! Not sure that applies here though. Disappointed. VERY UNPROFESSIONAL! But worked out amazing for us in the long run! So thanks! Ps. We are renting a beautiful home! read more

In a sea of negativity, let me enlighten you with a POSITIVE review (I only wish more people would do this when they're satisfied with an experience). With that being said, my husband and I have been nothing but grateful when it comes to our relationship with Showtime Realty as a broker and as a property management company. Robert does a fine job of communicating promptly and efficiently whenever he or I have issues that need addressed. As out of state owners, we sleep well at night knowing that there is responsible person looking out for the tenant and our property, itself. As a realtor, Robert also provided us solid and reliable information on the Gilbert market when we started initially looking for a house that we could rent out to someone. After we purchased our home, Robert got the word out that it was available for rent and within 24 hours, we had a reliable tenant! Talk about.....WOW! Here's to Showtime Realty! read more

Robert with Show Time Realty has been great to work with. We recently remodeled a trashed rental and we trusted Robert with finding us new awesome tenants. He was very easy to work with, answers calls, emails and texts on the spot. Being an out of state landlord has never been easier. We are grateful for Robert and his outstanding service. read more

I highly recommend Robert and his team to others looking for someone with integrity, who is responsive, and has the right tools to help you achieve your best outcome. read more

Great experience with this company , I would recommend them to anyone. Robert works hard so you get what you're looking for. Thanks for the help Robert! Look them up when you are ready to sell or rent your house. 5 Stars! read more

This is by far the worst experience I've had with another human being. Not just a realtor, but a human being. Robert has been nothing but rude and unprofessional during this entire process. We rent a property from him and he sold it from right under our feet. We found out through Facebook that it was listed and shortly after trough a text message from Robert with very little details. The entire process has been a nightmare, he has bullied the only woman living in the house and threatened to evict if we dont follow his demands. He listed personal information in the house listing so we received numerous texts, calls and emails while we were on vacation about coming to the house from other realtors. When we explained to Robert we were on vacation and would be back in a few days, his response was 'were going to show the house weather you're here or not.' Such a horrible experience, please do not use this company. If I could give it zero stars I would. The people who have given positive reviews obviously have not dealt with Robert personally because he is a rude, unprofessional, shady realtor. read more

We are so Happy that Robert was able to rent our house out in such a short time! Him and his wife are spectacular at what they do! We could not have done it without all of your help! Thank you your both awesome I will be calling you not only for your skills in property management but your realty expertise as well! So happy!! read more

If you are seeking a real estate agent or property manager LOOK NO FURTHER! I was in a pinch, confused and didn't know where to turn. I was referred to Robert at Showtime Realty who not only quickly found a highly qualified renter for my home in Gilbert, but also helped in coordinating the right contractors capable of tending to necessary repairs, and completed what needed to be accomplished in a very short timeline. I was amazed at the genuine care and attention Robert showed as he and his exceptional team immediately assumed responsibility of managing my property, and effortlessly took the burden of "figuring it all out" off of my shoulders. Robert and his team made me feel confident in their professional expertise, and made it easy for me to trust. Robert and his team at Showtime Realty are professionals who know the real estate market well. - they are prompt, honest, trustworthy, attentive, responsive and above all - they care about you. I will proudly recommend Robert Mitchell from Showtime Realty to my family and friends, and to anyone needing a real estate agent or property manager. Give Robert a call - you will be glad you did. read more