Ronald was extremely responsive and made the entire process seamless and easy. He answered all my…read morequestions quickly and made everything very straightforward. I highly recommend Mark Brower for their professionalism and excellent service.

Our experience with this company was positive for most of our lease, but everything changed during…read morethe move-out process. The biggest issue was the lack of communication from our assigned property manager. On multiple occasions, I had to reach out several times before receiving a response, and I rarely received updates unless I continuously followed up. At one point, I was eventually told that their internet had been down, but it would have been helpful to know that earlier rather than having to call repeatedly wondering why I wasn't receiving a response. The handling of our security deposit was by far the most frustrating part of the entire experience. We were charged over $400 for carpet cleaning even though our property manager had specifically told us that we did not need to have the carpets professionally cleaned. We also had to dispute multiple other charges that we felt were unnecessary. We had taken very good care of the property and genuinely felt that we left the house in better condition than when we moved in. When we moved in, the backyard had weeds that were over a foot tall. During our tenancy, we maintained the property and kept the yard and home in great condition. It was extremely frustrating to feel like we were being nickel-and-dimed for every possible thing after we had been responsible tenants. After we continued fighting to get our money back, our property manager remained unhelpful and, in our experience, disrespectful. Eventually, she told me that if I disagreed with the charges, I would have to take the matter to court with the landlord. Thankfully, the landlord was much more understanding. He acknowledged that we had been great tenants and ultimately recognized that we should receive some of our deposit back. What was most disappointing was that we felt the property management company was not on our side throughout the process and made what should have been a straightforward move-out experience unnecessarily difficult. Overall, the property and our tenancy were good, but the way the move-out and security deposit were handled left a very negative impression. If you rent through this company, I would strongly recommend documenting everything from move-in through move-out, taking plenty of photos, keeping all communication, and being prepared to advocate for yourself when it comes to your security deposit. Our biggest issue wasn't even the fact that there were deductions--it was the lack of communication, the difficulty getting answers, and the way we were treated when we questioned charges we believed were unfair. After being good tenants and taking care of the property, we expected a much better experience when it came time to move out.

Working with Mike and the entire Denali team was great experience for both my wife and I…read more throughout our time renting from them they were quick to respond to us and very helpful with any and all issues. during our move out Mike was a direct and friendly line of communication that I relied on heavily to make sure that the process was seamless and positive for all parties involved, he made sure to take my families quality of living in to account when showing the property and gave me great direction on what needed to be done. thank you Denali. The Watts

Well, this is rather concerning. I've never heard of a company that puts such egregious…read morerestrictions in their contracts. A $2000 fine for leaving negative reviews on social media. Sure seems like a violation of first amendment rights in my opinion. I have a call in with the company to see if they still have this in place. https://youtu.be/gUqjG7ZZZU0?is=VAKHM5mVFh4wazEa

Have a couple income properties. A.J has been managing them and…read more able to secure tenants and will address all concerns in a timely matter. Fees are reasonable and service is good.

Upon moving in we experienced a few issues and the owner of the rental property took his time with…read moregetting the issues fixed. We are talking months from major to minor fixes and yes keep your text messages and emails as proof always. Every issue that arises, you are the " technician" your job is to solve the issue. Not actually rent the property and pay on time. Why does it take weeks to send out a technician to fix anything? Yes, we had scorpions in the beginning when we first moved in we mentioned it and all they said, was " tenant is responsible for pest control. " Terri Young has her days, some days she is nice and pleasant other days she is a bit dismissive. She does try to resolve the issues, but whoever is over the maintenance line is going to frustrate you. Again expect to be the handyman or technician. They ask for you to be the technician/handyman so you can try and figure out the issues of the maintenance request. Versus just sending out a "licensed " technician in the first place. Not sure how this place received 4 star or higher when issues arise and they throw the issues back on the owner either not responsive or taking forever to respond. Only rent from this property management company if you have not found any rental properties at a cheaper price. Nightmare on Stratton Street coming to a neighborhood near you.

Brandon Boxrud at Apartment Hunters managed my rental townhouse in Chandler for more than 10 years…read morewhile I lived out of state. It can be frustrating and worrisome to be a property owner when you aren't anywhere nearby, but I had total trust in Brandon to take care of things. He led a few renovation projects for me and was always able to get good tenants in quickly. When it came time for me to sell the place recently, I turned to Brandon, who is also a real estate agent. He again managed some reno projects to freshen up the place for sale -- all without me having to come to AZ. The townhouse sold within a week of it going on the market at a very good price, better than I'd hoped. I had to pay a commission for Brandon's services as a real estate agent and an additional commission to Apartment Hunters, since he was working in that capacity. It was a little pricey but I felt it was well worth it for me to have peace of mind and not have to worry about doing any of the prep work myself. I'd recommend Brandon to anyone in the Phoenix/East Valley area needing property management services or real estate services.

Screen better so tenants aren't drug dealers and terrorizing neighbors! Also, not replacing carpet,…read morehalf assing cleaning and not replacing filters and not fixing a rental is ridiculous, especially when asking exuberant rental prices! Also when neighbors call to alert you to violations hanging up on them is not a good business practice!

This review could have been much different if it weren't for Zen Rent refusing to send us our…read moresecurity deposit. They had agreed to issue our full deposit back which we have in writing. After waiting a few weeks and not receiving the check we reached out and were told that the check was mailed in full but they could not provide a tracking number or any proof that it was sent. We have informed delivery through the post office and have verified with them on numerous occasions that we never received anything from Zenrent. Once we told them, they sent us a document telling us we'd have to pay a fee to have the check voided and reissued. We reviewed our lease and Arizona state law extensively and confirmed that they cannot make us pay a fee to have the check resent when it was not delivered due to no fault of our own. We have sent many emails to Ella along with many phone calls and voicemails, all which have gone unanswered. We've cited the laws that clearly explain that what they're trying to do is illegal. We did not want to make a big deal out of this but it's now been two months since we moved out and we still do not have our security deposit and their incompetent office staff, mainly Ella, refuses to answer any communication attempts. We've now had to seek legal council and will be sending a demand letter before being forced to go to small claims court to have our deposit resent. We were great tenants who never had any issues during the time we rented with this company, we spent an entire month cleaning the house upon move out, they agreed to pay the full deposit back, and now this is being dragged to court over the office trying to illegally force us to pay unnecessary fees.

This company has to be the worst rental company ever. They lack in many areas. Emails go unanswered…read morefor weeks, work orders take months to get resolved. Our lease was ending and for months I asked to renew the lease I kept getting the run around and then 19 days before lease was up I received a 30 days notice. But was expected to be out in 19 days. Had house/yard professionally taken care of and they still charged for both! It has now been 45 days since we have moved still haven't received our deposit back. Was told it was mailed three weeks ago. Still trying to get in contact with them and all emails and phone calls go unanswered. I would stay as far away from this company as possible. Many people on here seem to have the same problem. The worst rental company who completely screws people over! I just want to know how they sleep at night knowing they do this to so many people!!

As of May 30th, Arrow PM has not provided an itemized list of deductions (A.R.S. § 33-1321) or any…read morecommunication regarding a security deposit that was over $2,000. The property was fully cleaned, cleared out, and keys returned exactly 30 days ago. Something should have be received within 14 business days. Don't do business with them unless you want to deal with their horrible property manager(?) / broker (?) Damon. He will only communicate via email, takes days or weeks to reply to emergencies, he will insult you by calling you names, and move you to a month to month lease for requesting things more than once, even when he takes weeks to reply. Never in my life have I seen a property management company run so unprofessionally. If you're looking for a property in AZ, you're better off going to one of the thousands of apartment complexes or houses owned by larger companies. If you have low credit or low income, they will only rent to you because they know you do not have the means to sue them later. The quality of Arrow Property management is reflected by their employees and website, trash.

This is the POOREST EXCUSE of a management company EVER! Damon only does business by emails, which…read moretake him 3 weeks to answer when / if he decides to respond! No phone number, doesn't do a thing to help tenants with repairs, etc. Automated emails saying rent is late even though it was paid on the FIRST of the month! Horrible!

I would like to say something about jerry... I rented from…read morethis company for 10 years.. Sometimes things dont work out but Jerry has a very kind heart and soul... I was worried as a single mom and he did his very best for me. There a great company! Please rent from them! Jerry is kind and has a big heart which im thankful! Thankyou jerry for the 10 years of knowing you. ‍ shauna

1102 S Mariposa Ave is roach infested, maggots and bees. And forget maintenance. You'll be 24 hours…read moredeep and nobody will show up. Just get used to living with the bugs in your apartment

Horrible experience with this broker. Robert has been a nightmare to work with! The following…read moreexperience was had. - Intimidation techniques -Threats of eviction when something doesnt align - Only reachable during small windows of time during business hours about 3 hours a day. - Shows up to property unnanounced I'm very confused by all these 5-star reviews because my experience was not of that kind of service the duration of our 36 months leasing. Robert is flat out rude. Some maintenance requests never got dealt with. Robert made me pay $75 upon move out for a pocket door that was damaged when I took posessions of the home (and advised him about that but never got fixed due to him telling me its cosmetic) Grateful to be out of that lease and into a new one with a much better property manager. Stay clear if you want a good leasing experience.

Robert Mitchell provides consistent support to owners of rental properties. Robert has managed my…read moreproperties for over four years. He's the best property manager I've had and I've had over ten property managers.

This park is well taken care of with lots of activities to keep one busy. There is a daily band in…read morethe Courtyard with a bar and grill in operation.

Nice amenities and nice people. Great location. It can go a long way having a unit in a good…read morelocation.