This review could have been much different if it weren't for Zen Rent refusing to send us our security deposit. They had agreed to issue our full deposit back which we have in writing. After waiting a few weeks and not receiving the check we reached out and were told that the check was mailed in full but they could not provide a tracking number or any proof that it was sent. We have informed delivery through the post office and have verified with them on numerous occasions that we never received anything from Zenrent. Once we told them, they sent us a document telling us we'd have to pay a fee to have the check voided and reissued. We reviewed our lease and Arizona state law extensively and confirmed that they cannot make us pay a fee to have the check resent when it was not delivered due to no fault of our own. We have sent many emails to Ella along with many phone calls and voicemails, all which have gone unanswered. We've cited the laws that clearly explain that what they're trying to do is illegal. We did not want to make a big deal out of this but it's now been two months since we moved out and we still do not have our security deposit and their incompetent office staff, mainly Ella, refuses to answer any communication attempts. We've now had to seek legal council and will be sending a demand letter before being forced to go to small claims court to have our deposit resent. We were great tenants who never had any issues during the time we rented with this company, we spent an entire month cleaning the house upon move out, they agreed to pay the full deposit back, and now this is being dragged to court over the office trying to illegally force us to pay unnecessary fees. read more

This company has to be the worst rental company ever. They lack in many areas. Emails go unanswered for weeks, work orders take months to get resolved. Our lease was ending and for months I asked to renew the lease I kept getting the run around and then 19 days before lease was up I received a 30 days notice. But was expected to be out in 19 days. Had house/yard professionally taken care of and they still charged for both! It has now been 45 days since we have moved still haven't received our deposit back. Was told it was mailed three weeks ago. Still trying to get in contact with them and all emails and phone calls go unanswered. I would stay as far away from this company as possible. Many people on here seem to have the same problem. The worst rental company who completely screws people over! I just want to know how they sleep at night knowing they do this to so many people!! read more

We used the property management services of this company for 5 years for our house in Gilbert. Our experience was positive. Zen Rent was able to find us renters on time They did good work providing comparables, provided annual inspection reports of the property. Special shout out to Bailee and Ella who helped us throughout those 5 years and also towards the end when we sold the property. read more

i've had the same experience as so many others here, including not getting my security deposit back, being charged imaginary fees and now forced to choose between paying for legal representation or taking them to small claims court. read more

This company is horrible. they violated my Arizona tenant rights. I was not able to walk the property with them. they took more than half of my deposit for BS claims. They took more than 14 days to get my check back after multiple emails and phone calls without answers. do you self a favor walk away and find another property management to rent from. Russell and Ella do not care about anyone. they don't reply to emails or phone calls. read more

I have tried to call at least 3 different phone numbers associated with this property management company since last week, including one that is supposed to connect you directly to Russel Hathcock, in regards to a property I'm interested in renting. I have left numerous voicemails, called at multiple different times throughout the day to get someone on the phone, and have also messaged them through Zillow without a single response. This house has been on the market since August and it's not hard to see why it's still available if it's this difficult to contact someone who should be eager for my business. It's all very weird to me but after seeing these reviews, maybe you all did me a favor. However, I wonder if the property owners are aware of your lack of interest in getting a tenant into the property for them... read more

Zen Rent Property Management - Property Management Near Me - Mesa, Arizona

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Absolutely horrible gentrification company. They buy up poor people's homes. That can only afford a low-rent. Let the lease run out and then boot them out. So they can slap on a couple Coats of paint. Some crapy new appliances that look shiny but are terrible. And then charge a $1000 extra. Shame on you. I've included a before & After photo of what my place looked like when I lived there and after they kicked me out. What do you think is more Zen? Talking to my old neighbor and he said the owner couldn't stop bragging about how we made four hundred thousand dollars off of this house in four months. Shame on you putting money before people. read more

Zen Rent Property Management - After and notice the Dying trees that I planted by seed because the roots were cut out and cement was planted over and no watering system - Property Management Near Me - Mesa, Arizona

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do not rent from these greedy blood suckers .this company are slum lords on their end they send crack heads to barely fix things that are broken in their homes.try to find ways to suck more money out of tenants oppose to being great property managers they manage tenants as if they are the problem when they are im fact slum lords that take your money not responsibly..they monitor their leased property's as if you are on section 8 ..too many stipulations for a bunch of cramp management don't do it!!! run!!! read more

Russell with ZenRent has been a fair and professionally ran management company. I was a renter with them in a property for 4 years and only left them because the homeowner wasnt renting the home any longer. They felt like family and I was sad to leave. read more

if i could give this company a zero stars i would! absolutely terrible service! if you're renting from them best believe you are gonna learn to fend for yourself even tho youre paying 2000$ for rent ! they never answer the phone and they tell you "not my problem" if you have a maintenance issue ! worst company you could possible rent for you are better off living in a tent ! read more

Unresponsive to any questions Poor quality product Disregard for customer Many code violations Basically they simply don't care period read more

WORST ever!!! ZenRent allowed the tenant to ruin my home. The filthy carpets had to be removed and replaced. Most of the plant vegetation was allowed to die, including citrus trees. New sod was allowed to die. The house was not left in "rent ready" condition. They did NOT abide by the rental agreement. Tenant was sent to COLLECTIONS for $10,000. worth of damages and ZenRent said there was nothing they could do to help me recover my expenses and they rented to my tenant at another one of their locations. WORSE yet my TPT taxes were not paid for 2 years. The notices were sent to ZenRent so I wasn't aware. After all, in section (n) of the rental agreement ZenRent was given the authority to pay AZ Dept of Revenue. Money was deducted from my monthly statement BUT TAXES were NOT PAID. My bank account was put on hold until I paid $1484.71 to AZ Dept of Revenue. ZenRent is THE WORST! BEWARE!!!!! read more

Don't answer the phone with multiple calls and messages. Don't rent from them. The "service" can only get worse.

I have been a Sales & Marketing executive in the Tech industry for decades, so I have the same high expectations of my service providers that my Fortune 100 clients have of me and my company. ZenRent has exceeded my expectations. Zen Rent has been our property managment company for many years. They have always been very responsive, with excellent support from Bailee on any repair related issues and fantastic support from Russell in managing the property and helping us sell it. Russell was very responsive and knowledgeable in helping us sell the property, with a low pressure, professional demeanor that my wife and I really appreciated. You cannot go wrong with this Team! read more

Do NOT rent from this company. No matter how much you like a house it will never be worth renting from this company. I knew they had bad reviews when I decided to rent from them, but I never knew how bad it could truly get. I'm inclined to believe that any tenant who has said something nice about them is somehow related to one of the urchins that work at Zen Rent. The trend I've noticed is if you are a tenant, you absolutely hate Zen Rent. If you are an owner, you love their appalling management procedures. It will never be in your favor as a tenant. When they claim to get the most for the owner they are not lying. They will try to pull the wool over every tenant's eye to soak every penny for their paying customers (the owner). When my family and I tried to move into the house there was dog hair everywhere, the air conditioning was not working, and the house was not cleaned! We all have allergies to dog hair, and I told Russell this upon move in. The house was unlivable due to the dog hair and heat from the air conditioning not working. We were forced to pay a week's worth of rent and were not able to live there for that week since they did not have the place move-in ready. In their contract, it stated that we must pay for our mailbox key. It was also in the contract that we must leave that key that we paid for, or we would be charged $100 for not leaving the key. When we left, we were also told to replace the filter with a brand new one. This was never done for us. It looked as if the filter upon our initial move-in was a year old. The vents also had at least a year's worth of dust on them. They have never addressed that this all happened upon my move in. Zen Rent has ignored me every time I have said these are the things they did not do. I could go on and on, but I won't bore you with everything they did wrong from the beginning. As far as personality goes, Russell is tolerable, Bailee has the personality of a wet rock and I have only dealt with Mark one time when they would not give me my full deposit back for reasons not completely explained. Mark told me I can talk to THEIR broker. Really? Because THEIR broker is really going to help me? The cretins working for this company will not explain themselves and you will never win because AZ law is completely in the favor of the owner. You are better off renting from an actual realtor and not a rental company. read more

Horrible rental service company! They robbed me of my $2400 deposit. Moved in to filthy conditions, fixed the place up beautifully with my own money because of their LACK of service to say it nicely. In the end they took 90% of our deposit to pay for the mess they left for us when we first moved in. DO NOT use them read more

Russell and Bailee have been managing my 4 rental properties for the last 10 years and I highly recommend their property management company to manage your property. It is a small company so they will give you a more personable service and better response time for any issues. I refer all my friends with their rental properties to Zen property management. read more

so here I'm writing a review.. first I'm not related in anyway to this company. so after reading all bad reviews I was kind of scary about my security deposit . I'm fresh in USA I didn't know to search on reviews before renting. moreover as a foreigner citizen with no credit history and no SSN and no rental history. I was facing big problem in renting in majority of houses I wasn't able even to go past aplication process page one. so with zenrent I was able to find where their office is and went directly there and spoke with Dylan and Eric. long story short but they accepted risk of renting to us . only after that I found all the reviews about this company that kind of scared me. so what I faced: 1 contract is pretty long and somehow rigid but it's pretty business orientated 2 again you can't find famili in this company and I think it actually good. 3 from my part I was accurate in matter of payments and also when I moved I left house in rent ready form( I use suggested carpet cleaning company, replace some blinders that my kids broke and patched holes that I made. So I get 100% refund. also as maintenance there was a problem with oven that was fixed in 2 days and with fridge that was replaced with one brand new in matter of 3 days. So finally I can't blame a bussines that behave as a business . Yes they are taff, yes they will try to get as much they can from you, but this is what you should expect from business right? I came from socialist country and I prefer a business relationship than believing that somebody somehow owes you. As bible said: Do right-get right! read more

Terrible rental management company. Poor communication, unfriendly. Systems were okay, but have gaps and glitches.

Russell has the patience of a Saint! My family is not the easiest to work with yet his positive attitude, high energy and knowledge of the local market makes him a property manager and managing a dream for us. I would buy another (if I could) just so he can manage it for us! read more

Customer service is top notch! Bailee is absolutely amazing and has a keen eye for attention to detail and awesome communication skills. She is always delightful and energetic. She makes working with a delight! Russ is also great to work with! He is so kind and trustworthy. If you need a property management company that you can trust, look no further! I recommend them to everyone and anyone! Thanks EVPM for being so incredible! read more

Russell and the entire East Valley crew do an outstanding job taking care of their Home Owners and tenants alike. Their properties are always top notch. Their communication and customer service are second to none. My wife Liana and I couldn't be happier with their services and highly recommend using them for your property management needs. read more

I have tried calling east valley to fix the plumbing, both toilets don't work. It took one and a half hours just to get them to answer the phone. They open at 9 am, but sent my call to an answering service. I called back after two and they had just started working on it. I tried calling back after four and now we are back at the answering service. We will have to deal until tomorrow when we will start calling again. Apparently, our inconvenience isn't a priority. read more

Wish I could give 0 stars!!!!! Scheduled a showing with them to see a property they were managing. We set up the showing on Saturday or Sunday for Tuesday afternoon. Showed up today to see the property, followed instructions to get in and kept getting a failure response. So we called to see what we were doing wrong and they informed us it had already rented. Thanks for the notification to cancel the showing before we drove all the way out to the property!! read more

Worst rental company EVER !!!!! Have applied for different homes through them and never get a response back from anyone call several times and get no answer. I feel sorry for the owners of these homes that pay this rental company to rent out their home for them . they would be better off doing it themselves!!!! this company won't call you back won't let you know if you've been approved or denied for anything. They leave listings for rentals as well as homes for sale on their website for months where you can still spend your money to apply for them even though they're no longer available!!!! One of the most crooked rental companies I've ever seen before in Arizona !!!!! read more

I have been an owner using East Valley for a number of years. I have never had a problem with them. When the HOA has informed me of a problem, EVPM has taken care of the problem. When something has broken or quit working at the house EVPM has promptly contacted me for authorization for repair. Bailee, my contact person, has been exceptional to work with. It is nice having a company you can rely on for screening, contacting repair companies, collecting the rent and the multitude of other items that come into play with a rental unit, especially when you do not live in the area. read more

I was a tenant of a East Valley Property Management for 2 years. They were very professional and easy to work with. Bailee and Cheryl, who work in the office, were friendly, prompt to respond to any questions or issues that came up, and very helpful with any matter. I was MORE than pleased that I received my FULL security deposit back after I moved out. If you treat a home like it was your own, there is no reason not to get your deposit back. I would recommend E.V.P.M. To any renter or owner. Thanks to your whole office! read more

Horrible experience with a group of people who treat potential clients like dirt. When we learned of their uneducated breed-specific pet requirements, we attempted to communicate further, however they were not open to consider us as a qualified long-term applicant. They were extremely rude and treated us like second-class citizens - however we are an educated, multiple business-owning, six-figure income couple. Strongly recommend they be avoided and you rent from many of the other wonderful companies and private owners around. read more

Takes forever to get a phone call back and not always helpful. Left my property dirty, carpets stained and torn. Told me it was wear and tear. Charged me for a cleaning that did not happen. Said they would reimburse my money and they did not. read more

I have absolutely nothing good to say about this company. When I first found a place I wanted to view, I had to call three times to get information on the condo. After a third message to them I finally got a response. I looked at the condo and liked it but because I'm a recent college grad, I don't have the income to meet the requirement. After 5 more calls to the company to ask how to get a co-signer, I filled out the application. Once I got approved I went to the office to sign my lease. When I walked in, it was shabby and smelled like urine. I told them I was there to sign a lease and gave her the address and she looked around and said "do you have the lease? Where is it?" why would I have the lease? I was there to sign it. After paying my deposit and $150 admin free for their superior service (not), I went back a few days later to pick up my key and went to the house to unpack my car. The two garage door openers they gave me didn't work and they gave my the wrong key. I couldn't get into the house. I went back to tell her about the problems and she tried to convince me that it was the right key and that I just didn't know how to open the door (because it's broken). She finally looked at the other key she had and noticed that I was given the wrong one. Imagine that. But she then told me i had to try the garage door openers again. I took two hours out of my workday, (you're expected to move in Monday-Thursday because apparently people don't have jobs) and got nowhere. My lease starts today and I am dreading working with this company for the next 365 days. read more

I almost rented a place from this company. They were very pushy with the down-payment and did not understand or respect the life of a military family. Cathy had an attitude almost every time we talked, and seemed like it was a hassle any time I had a question. She did not respond to any of my emails, but stated in conversation that she had gotten them. I would not recommend this company to anyone unless you want to get screwed. read more

Our experience with East Valley Property Management over two years was TERRIBLE. From waiting weeks in the summer for our air conditioning unit to be repaired, to not getting callbacks when toilets overflowed, the service was awful. We were NEVER late paying rent and took immaculate care of the property. The carpets needed to be replaced when we moved in, so we did not have them professionally cleaned when we moved out (although we did so two months earlier and vacuumed and spot cleaned). We spent several days scrubbing everything from baseboards to garage floor, and paid the last months' rent even though we were moving out prior to the start of that month. We pruned all shrubs and used a gallon of weed killer along the perimeter...yard looked great, although we informed EVPM that a reseed was needed for front yard (not at our expense, as renters) and a load of new rock would really spruce up the back. No go. Instead, they kept 2/3 of our security deposit. We dealt with VELESHA for move-out and she was the rudest individual you can imagine. We did the RIGHT thing and were treated HORRIBLY by this second-rate "property management" company. NEVER RENT FROM EAST VALLEY PROPERTY MANAGEMENT. YOU WILL BE SORRY. read more

I am only giving them one star because zero wasn't an option. I think that the company and employees in general are argumentative when receiving any inquiry. My perception is that it is because they are on the defensive. When I moved into the house it had nothing but dirt and a few plants in the back yard. The walls were all stark white; painted with some flat, some semi gloss arbitrarily. I would say it was clean, but it wasn't perfect. There were no ceiling fans in the rooms, and two bedrooms out of 5 had tiny little ceiling fans. I installed fans, and told the owners friend that I would leave them when I moved out. I also hung fans on the patio, planted grass and had the yard professionally maintenanced every two weeks. I installed reverse osmosis water system in the kitchen and also left that for them when I moved out. I was instructed upon moving that they did not want me to touch up any spots on walls. We lived there two years and from normal wear there were a few spots when we moved. The house was due for a painting when we moved in. When I moved out, I paid a professional cleaning company to clean and I then went in afterward to clean a few things I felt were missed. I brought a realtor with me to take pictures and she said it was move in ready the way we left it. I provided them with the receipt. I also had the carpets cleaned which cost me over $500. It is appx a 4,000 square foot house. I cleaned the carpets every six months while I lived there. I was told that I couldn't be there for the final inspection, and then when I sent it in writing to confirm, I was told that I could be there. We had an arranged time, and when I got there he had already begun without me. He commented that what he saw so far was great and he still had a few more rooms to look at. He was the former owner and now his son in law runs the place. I had professional cleaning done, professional carpet cleaning and landscaping done. I brought a 3rd party to inspect with me and was given the thumbs up, so was I surprised to not receive my security deposit back in full!! Our rent was never late, we were responsible tenants who cared about the property. EVPM took 20% off the top, which we knew about. They then deducted $50 for cleaning!!! and $75 for landscaping!! Here is the most shocking part of all to me was they deducted $200 for PAINTING! It looked like mishmash paint when I moved in! I left the house better than when I moved in and they stole from me. That's the bottom line! read more

I've been using East Valley Property Management to manage my rental property for the last five years. Since I don't live in the area I needed a company that I could trust. They have always been professional and I have nothing but good things to say. Rents are paid out in a timely manner and they keep me well informed about the condition of my property. They've also been able to keep my property rented throughout the year with great tenants. I will definitely continue to use them! read more

I would caution people from renting with this company. Their property "turning" standards are very low. I was told that my property would be cleaned before we moved in, but I still spent many hours cleaning food off the walls of the kitchen, grease off the cabinets, nail polish off a mirror, dust off of all the base boards and scrubbing the scummy tile and surround in the bathrooms. I was also told that the property would be painted (or at least the multiple scuffs, etc would be retouched) and nothing was done. They wouldn't even provide touch-up paint. They are slow to respond to requests, even with constant contact via email and phone. Their leases are full of ways to make the tenant responsible for everything and hidden charges that you will pay upon move-out. Even my hours of cleaning before we moved resulted in a cleaning fee. We left this property much better than we found it (including painting most of the property at our own expense) and they still managed to find ways to keep our money. They did work with me to some extent when I had to move out of state and terminate early, but even though I marketed the property and got them a great tenant, they charged me a hefty fee. Overall, poor customer service skills and not very keen on anything but making money. read more

DO NOT RENT FROM THIS COMPANY EVER. Right from the start there were some good and bad things. The house that we rent is amazing, however we will never live in it again thanks to the company. I wish i could let the owners of the house know that it's a terrible company and we would be willing to rent (and even pay more) if they were to go through another company. Our lease agent, Cathy, is a nightmare! When we went in to sign the lease, we asked if the house would have a great grass backyard like the pictures had advertised it. When we went to look at the property, there was no grass to be seen. Cathy stated she would arrange it, but never did. Our first move in date, the house was nowhere near ready. It looked like someone had come in and wrecked it. There were personal belongings still left behind from the previous tenants (meaning there was no way they could have deep cleaned the carpets) and even a hole in the wall. When notified of all the broken windows, screens, and the hole in the wall (leading to the outside) they stated they would have someone come fix it the next day. Lets just say we couldn't move in until ONE WEEK later.... and YES, they charged us for that week still.... We kept asking someone to come fix the things that were important, like the windows not being able to be open, and the garage door openers not working-and no one could help us. We've been living here for 6 months, and they STILL HAVE YET TO FIX IT. Now I will hand it to them, they had one guy come out who patched up the hole in the wall, and then painted it a different color, so now half the wall is white and half is dark brown....like he couldn't tell the difference when he painted that? Our windows don't open, our dishwasher leaks, the fans aren't installed right and the cables to hook up to the TV's in one of the bedrooms lead to outside and aren't hooked up to anything. We've sent them numerous emails and phone calls. When we tried to set up appointments, we all took turns taking off of work. When they said they would be out from 8-10, I took the morning off work to wait. When the guy still hadn't showed up at noon, I had to leave for work. He called at 2:30 and asked why I wasn't there.... Another fun fact is that you can pay online (just kidding!) We all signed up for auto pay and when it didn't work in the first month they told us it was all fault (we all bank through different bank companies) and that our accounts must be wrong. We started paying in check (and even paid the late fee they charged us). All of a sudden 5 months after we signed up for it, they started taking it out of our bank accounts. Too bad I had already turned in the rent check. I called and asked them to pull the check, which they didn't, but told me they did. I paid 2 times the rent and still haven't received a dime from them. They also kept the HOA's complaints away from us until there were large fines attached. such as- there are weeds in the front yard (which they told us they paid someone to take care of). I'm telling you- no matter how amazing the house is, DO NOT RENT FROM THIS COMPANY. THEY ARE THE WORST. read more

Stay FAR away from this company! I do not have one single good thing to say about them. They were awful from the time we signed our lease. Before we left the office after signing our lease, we told the lady at the front desk (I think her name is Cathy) that we wanted permission to paint our property. She then responded with, "That isn't my job." It was like pulling teeth to finally get her to get someone else to ask if we could paint our property. We called back two more times and asked if we could paint and they never contacted the owner of the property and never got back to us. So when we moved into our place, not only was it filthy, there was cat hair every where! It was all over the stove, behind all the appliances, in the refrigerator, and stuck in the carpet. We called and told Cathy what we discovered and she told us, "Well that isn't my job." We finally got her to connect us to someone else and they told us that all of their properties pass a "white glove inspection" and they refused to send a carpet cleaner. I was 5 months pregnant at the time and had to get on my hands and knees to scrape up all of the cat hair out of the carpet through out the entire house. To give you an idea of how much hair there was, after scraping about two square feet of the carpet, the cat hair filled up a quart sized Ziploc bag. Every time I went in to pay our rent, Cathy would sigh and roll her eyes when I asked for a receipt. I ended up just going through their website they provide to pay our rent. It's worth the $22 fee to not have to deal with them. When we moved out, we went in to tell them we weren't paying for a carpet cleaner since they weren't cleaned when we moved in. Cathy then tells us, "That's not my job. I don't know what to tell you." Do you see a trend here? We left that house in much better shape than it was when we moved in. It was nearly spotless (aside from normal wear and tear). After we moved out, they sent us our refund and charged us for a months rent (we already paid it beforehand), a late fee for the rent we already paid on time, $130 for general cleaning (trust me, it did not need cleaning), and $170 for not cleaning the carpets. I read other reviews about EVPM and saw that they did the same exact things to other tenants. Do yourself a favor, do not rent from this company or have them manage your property. read more

This company is awful. The lady at the front desk is in a terrible mood all of the time and is just plain RUDE. She never can help with anything and acts like it's some big hassle every time you have a question. When we first moved in the water pipe for the washer blew out and filled the kitchen with water. We had to turn the water off and I called twice with no return calls. I have a baby and no running water is not an option. After not EVER getting a call back we took care of the problem ourself. Now there is evidence of termites in the ceiling. I called Sunday and have yet to receive a call back and it is now Thursday. Also our lease is up for renewal and even though we have had no problems, no late payments, etc. we have to pay an additional $200.00 to renew the lease. There is no reason for this. We already paid a deposit when we rented the house that is only 80% refundable so what is the point in having to pay another $200.00. We haven't done anything wrong. I am so frustrated with this awful, unprofessional company. I wish I could contact the owner of the home and tell him that his house is being handled by an extremely unprofessional company. After our lease is up we are out, and I will never recommend nor rent a property from this agent again. read more

I give EVPM company the lowest review because they stole my security deposit without any proof. They told me I had to take them to court to get proof and they always win in court. Also, that their lawyer would kick the claim out of small claims court. They wrongfully made deductions and with inflated pricing. When I disputed the charges and did what they asked the sent a letter to say that they reviewed the dispute and stick with their original decision. They haven't listened to anything I have said and are not interested. If you have to do business with this company, PROTECT YOURSELF! Do all walk-thrus with them, inspections, take a million pictures, document everything, keep receipts etc. They are shady and nice up front but will bite you in the end. East Valley Property Management is not to be trusted. If you have problems please take the time to file a complaint with the Better Business Bureau and call email TV News Stations. The more people who speak up and out against them the better to stop there behavior of they don't have to prove anything...take us to court (saying, "by the way it will cost you and you will lose)...well I will take my chances. read more