Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

Agent declined to allow us to tour property as our move in date was 45 days out. Really…read moredisappointing. I would recommend putting this rule in the description of the property. Nice on the phone, but now I will avoid this company for rentals.

I have been in several of their properties and they are always well maintained and clean. The…read morecustomer service is top notch and super friendly. I would refer anyone I know to them.

I've been working with Lance for managing our rental property for a little over a year. He is…read morehighly responsive, and is determined to provide excellent support when issues arise. His expertise in the local market here in AZ is outstanding, which helped us get our property rented in a timely fashion. I highly recommend Helios!

Do NOT use Helio's Property Management ever!!! They don't care about their tenants a single bit…read more Not having A/C at your units multiple days/weeks should be a crime in AZ during the summer. Horrible.

We are currently going through the application process for a rental with Mark Brower Properties…read more Their staff has been very responsive and has maintained communication with us through the entire process. Thanks Avril for all your help! We look forward to renting with you!

This is my second time leaving this company a bad review. The gas to my rental was cut off because…read morethe of my neighbor, when I called the people at Mark Browers they agreed it was ridiculous, I didn't receive a call back, so I called them back, and I was told their hands were tied. So they had an answer waiting for me I just wasn't important enough to call back. There are planning to leave me without Gas for over a week meaning I have no heat in the lows of 45 degree weather, can't do any laundry, can't cook any food, don't have any hot water. This is how they will leave you if you rent from them. Save yourself the trouble and find literally any other company. I've since asked for a rent reduction for the days I won't be able to live in the home, but as usual like every other time I call or email, I have no gotten a response.

Michael P. and Erin Z. are amazing to work with we truly appreciate all their help with moving into…read morethe community. I've been impressed with the online yearly meeting where neighbors can all join in and discuss what can be improved in our community, what's going well and how things are moving forward. I do feel that we get a lot for our HOA dues, especially the social events. Thank you all, You make our community a wonderful place to live. Pictures for proof!

City Property Management, which is my HOA management for my home in Sonoran Hills in North…read moreScottsdale, has always been very helpful with all my requests for help throughout having the time they took over from the previous HOA team. My most recent request for help with a request to allow me to place a lease for a solar system including a Tesla 3 battery in the garage on my home when I was submitting that form while filling out the form for getting approval I had trouble filling out that form which I found out later from Anna R. that when I was submitting the form it would not complete due to planned maintenance as I was trying at 5am and she helped fixing the problem of submitting the form which I had contacted earlier had called City Property Management and talked to Jesse O. which he had been extremely helpful fixing the problem as I had submitted by email not using the form and Jesse had typed out the form required for me without me asking and sent it to me for signature and dating the form. So with Jesse being so helpful Anna suggested me to recontact Jesse to have the form printed and to leave on reception for me to come in to there Tempe/Phoenix location and sign it which I am doing today. Also later Anna requested by email additional information about the project which I had the One World Energy contractor Mark M. to send the additional information that Anna requested which Mark will be sending all that information about the lease. So a rather long review but as always it shows each time I have contacted City Property management they were as helpful as this recent event on all my requests from them! Thank you all at City Property Management in all departments for the multiple times you all have made things easy for me! Richard Blake

I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

I obtained Fort Lowell Realty in 2021 to manage my duplex. In the beginning, I had responsive and…read morecommunicative property managers. However, from 2021 to 2025 they went through four different managers. I would have one person, everything would seem to be going well and then abruptly they'd tell me someone else was being assigned. In 2025, I was again assigned a new manager, Andrea R. and communication significantly declined in comparison to other property managers I had been assigned. Emails would often go unanswered for long periods of time. Everything fell apart during a tenant move-out at the end of 2025. Before the tenant moved out, I provided the original lease and deposit records to Andrea so there would be no confusion. During the scheduled move-out, the assigned manager was unavailable, and the person who performed the move-out inspection took not one photo. I had to step in myself after tenant departure to take move-out condition photos because Fort Lowell staff didn't do it. The departing tenant was instructed to leave the keys unsecured in the mailbox after 5:30pm, which was very concerning because they didn't set up a lockbox for the tenant to securely leave the keys after the inspection. In addition to all of this, they issued a security deposit refund using rents from another unit to the tenant before fully reviewing damages. Keep in mind I held the deposits, but they did not consult me or provide me with the breakdown and obtain my authorization before refunding the money that I should have provided from the deposit account not use rents from another unit's tenant. To make matters completely insanely worse, the refund included money that had already been returned years earlier to a prior co-tenant! After I began formally requesting proper documentation and correction of the accounting, communication became worse. I sent a written notice under the contract giving them nearly a month to fix the issues. The problems were not fully corrected. After I terminated the agreement with proper 30-day notice, communication completely stopped, they did not follow up with me with requested documentation and stopped responding to my other unit's tenant they were still managing in this timeframe. I have still not received the complete documentation or the remaining funds in my owner account. I also later discovered that another tenant had gone six months without a properly executed lease renewal, and I was never informed. As a landlord, you need clear communication, accurate accounting, and proper handling of deposits. In my experience, those basic protections were not consistently in place. In addition, Fort Lowell's team is extremely unprofessional, completely ignoring clients, being condescending, and just displaying levels of incompetence I didn't know could exist. If you're a property owner, I would not recommend you use Fort Lowell. In fact, RUN!

Called in to inquire about a rental and Karisma was able to answer all my questions and was helpful…read morein guiding me through the website. Thank you so much Karisma for being so helpful and kind .

I cannot recommend this company. There's no landlord…read moreOnboarding and no clear guidance on how their system works, leaving you to figure things out on your own. Email responses were often contradictory, suggesting different people are handling them without a unified approach. Responses often do not address the problems brought to their attention. They've been quick to address emails but exceptional service would be better appreciated. I would prioritize resolving the issues that led to the dissatisfaction in the first place. For instance upon taking over property they never got the tenants information or visited the property. A year later I find out the rent amount collected is less than the lease agreement says, taxes were not collected and Smoke Detectors were not installed / Missing which is a serious fire safety issue. They offered to make an effort to get things right and Dominic was willing to work and try to make things better but a third time is a charm. I ended up selling my property because if the unfortunate experiences I had with property management and being out of town I cannot manage it myself. This is why it's important to be able to find a reputable and invested property manager who will keep your best interest in mind. Sadly I didn't find this with this company.

Stay away.........junk. Terrible experience, very poor quality. No content label or care…read moreinstructions. How does US Customs allow them into the country.

Terrible communication. Took forever to get the package. No phone number to call. I will never buy…read moreanything from them. The only reason I gave one star is because I had to

Ashford helped me rent out my property, they go above and beyond. I am really impressed with the…read morecommunication and professionalism. They have and continue to meet all of my expectations. It's a pleasure working with Chrys & Kim, they really know their stuff! We are delighted to recommend Ashford!

Best management in our years of owning rental properties from VA to WA to AZ. Hire them!read more