attentive customer service. Very helpful and answered all my questions. Followed up with an email as requested.

City Property Management, which is my HOA management for my home in Sonoran Hills in North Scottsdale, has always been very helpful with all my requests for help throughout having the time they took over from the previous HOA team. My most recent request for help with a request to allow me to place a lease for a solar system including a Tesla 3 battery in the garage on my home when I was submitting that form while filling out the form for getting approval I had trouble filling out that form which I found out later from Anna R. that when I was submitting the form it would not complete due to planned maintenance as I was trying at 5am and she helped fixing the problem of submitting the form which I had contacted earlier had called City Property Management and talked to Jesse O. which he had been extremely helpful fixing the problem as I had submitted by email not using the form and Jesse had typed out the form required for me without me asking and sent it to me for signature and dating the form. So with Jesse being so helpful Anna suggested me to recontact Jesse to have the form printed and to leave on reception for me to come in to there Tempe/Phoenix location and sign it which I am doing today. Also later Anna requested by email additional information about the project which I had the One World Energy contractor Mark M. to send the additional information that Anna requested which Mark will be sending all that information about the lease. So a rather long review but as always it shows each time I have contacted City Property management they were as helpful as this recent event on all my requests from them! Thank you all at City Property Management in all departments for the multiple times you all have made things easy for me! Richard Blake read more

If you are a HOA looking for a property management company, stay away from City Management. The property managers have no experience. A former manager at Bed Bath and Beyond to a blond bimbo who is more interested in her nails than a monthly board meeting are the type of property managers we have gotten. They don't walk the property or take time to know the CC&R's.When submitting the maintenance requests they send their own subpar handymen who do a half a$$ job and charge the association over $100. If I could give negative stars I would. read more

Poor communication and very little consideration for homeowners. I recently learned they receive a $4 kickback for every violation letter sent, which raises serious concerns about their incentive structure. I own 15 investment properties, and this company manages the HOAs for 4 of them. Those 4 properties alone have generated more notices and fines than my other 11 properties combined. The difference is noticeable and hard to ignore. Instead of focusing on communication and reasonable resolution, the process feels overly aggressive and revenue-driven. read more

Our Cul-de-sac garbage wasn't picked up and I called to let them know so our 5 houses wouldn't get violations for our garbage cans being out at the curb for 3 days past pick up day! read more

Transparency Matters in PTCA HOA Election Oversight Questions have recently arisen regarding whether the current Chair of the Election Committee for the Pointe Tapatio Community Association (PTCA) HOA has publicly disclosed that close family members are employed in the property management industry. Employment in property management is not inherently improper. However, when an individual is responsible for overseeing or participating in an HOA election process, transparency regarding relationships connected to the property management field can be important in maintaining homeowner confidence in the neutrality of the process. Arizona law and generally accepted HOA governance standards emphasize transparency, fiduciary responsibility, and the protection of member participation in association affairs. Arizona Revised Statutes §33-1804 and §33-1812 reflect the Legislature's intent that association governance and elections be conducted in a manner that promotes openness and confidence in the integrity of the process. Individuals involved in administering HOA elections are typically expected to avoid circumstances where personal or professional relationships could reasonably be perceived as influencing, or appearing to influence, election oversight. Even in the absence of any actual conflict, a lack of disclosure regarding potentially relevant relationships may create an appearance of partiality. Maintaining transparency in matters involving election administration helps protect the credibility of the process and supports homeowner confidence in the fairness of community governance. Given that questions have previously arisen within the PTCA community regarding election procedures and the handling of ballots, maintaining a high level of transparency in the current process is especially important to preserving homeowner trust. Clear disclosure of potentially relevant relationships can help ensure that the election process is viewed as impartial and above reproach. For these reasons, voluntary disclosure of potentially relevant relationships can help ensure that the PTCA election process remains impartial, transparent, and consistent with the governance principles expected of Arizona homeowners associations. This observation is offered in good faith to encourage transparency and sound governance practices within the PTCA community and is based solely on publicly available information and reasonable governance considerations. read more

Our City property manager is Noah. He is a consummate professional. He regularly searches out best contractors for our HOA. Our HOA is Extremely fortunate to have Noah lead our organization! read more

The absolute worst company ever. They harass and send petty warnings to homeowners who have paid a lot of money for their homes. Yet the common areas are dead, weeds everywhere, we get nothing in the community, yet the prices keep going up. They do not even deserve one star. read more

Susan from City Property Management who manages the Wood Creek Townhomes is absolutely terrible. These townhomes are infested with pigeons and mold- before I bought my unit, the skylight was broken and never fixed. Birds were flying inside the unit and there has been mold inside ever since. I reached out to the HOA manager and City Property about the pigeons nesting in our carport and leaving piles of droppings on cars and asphalt, only to be told it isn't their problem. Susan's exact response was "It sucks, doesn't it? Just don't feed them!". I had a company come out to install professional netting, just to be fined for it. Now they want netting up on all the carports. The HOA at Wood Creek is like a communist party, only the same person is voted in every 3 years. If you drive through, you can easily tell who's on the HOA board since they have all the foliage and a bunch of crap outside of their units- anyone else would get fined for this. We pay $350/month for HOA, which only covers landscaping essentially. Landscapers even broke our back rear gate and HOA told us it wasn't their problem. Constant drug issues from neighbors and police showing up. HOA funds were also used for an incredibly cheap, trailer park looking "pollinator garden" that has Bass Pro chairs and has died back in less than 3 weeks? This place is an absolute joke. They don't care about their community, only about drama and profit. Genuinely hate it here. You can find better units in safer, cleaner areas with no HOA or insanely lower fees. read more

This company is terrible! I pay all my bills on time. I am an upstanding citizen and keep my property beautiful by taking good care of it! That being said this company has changed people who work with my development so many times that I've lost count---poor management! They get dates wrong on important papers and they also tried to up their $$ paycheck from my homeowners association at the last meeting I was at. Luckily there was a guy who disputed it that was on the board!!! The last set of people CPM sent to us the female was ok but the guy seemed like he was clearly on something not paying a bit of attention and was irritated at everything the homeowners were saying! Not professional at all. read more

Friday, July 4th - 3 day weekend - Our Eastwood Townhouse Pool is green and closed. Sunday, Aug. 31st - 3 day weekend - Our Eastwood Townhouse Pool is green, again and closed. City Property Management Co. is NOT BEING PROACTIVE or ON SITE to see the bacteria & algae building up on the walls of our pool. This has happened too many times; last year I called the Maricopa County Health Dept., as an Owner & resident, I use our pool, swimming under water w/goggles on, I can see where the walls/sides and bottom of our pool need to be brushed and chlorinated for safety. BUT NOPE. C.P.M. should not be in business, because they brush you off, lie and make excuses for their mistakes & OVER CHARGE our E. Phoenix development at Scottsdale rates! This is unacceptable and I also believe, they are 'pulling the wool over our eyes' with insuring the inside of our individually owned townhouses; calling it: Annual Insurance Assessment, instead of what we've paid for years: Our Bare Walls Insurance; covering everything on the outside of our townhouses. I just paid my AAA Homeowners Insurance policy of $749, and C.P.M. wants $667 for insuring their employees vehicles when they're on our property, Insurance covering the inside of our places, with reimbursements at the original cost, NO UPGRADES! - AND, why won't they tell us what's listed on notices: Discussion of Legal APPEALS - are we being sued and for what??? DO NOT DO BUSINESS WITH C.P.M. they lie and cover up their mistakes with nonsense chatter. read more

The lack of care, competence, responsiveness, and professionalism for this management company is truly astounding. I have over 20 years of experience spanning across dozens of both residential and commercial properties. I have delt with numerous property management companies, and I also own and operate large commercial properties where we run the associations of very large commercial complexes. City Property Management reserves the right to take 60 days to review requests like new paint, or new roof underlayment. So, if you want to paint your house, you get a quote, submit the request, and by the time it gets reviewed or approved - the quote is no longer valid. It's an absolute joke. They go days and sometimes weeks without responding to calls, voicemails, and emails. They also seem incapable of running and email inbox, I had to send the same request half a dozen times for them to be able to find one of the 6 emails. When I attempted to reach out to senior leadership to discuss, no response either. They could care less; this is the worst management company I have ever dealt with in over 20 years of experience. Pick ANYBODY else and you will be better off. Oh, and additionally, there is seemingly a new property manager every few months. When you see this with an employer, it's no wonder leadership and employees are unresponsive - it's clear that they treat their employees as poorly as they do their customers. Like I said, pick absolutely anyone else and you will be better off... read more

Best HOA management company in Arizona by far. Services that others don't offer and works in the best interest of the community.

The Park Paseo Homeowners Association, in conjunction with Stratman Law Firm, continues to engage in what appears to be price gouging and overcharging practices. I believed we had reached an agreement under Reference ID 23749406. However, both my experience and complaints from other residents suggest ongoing overbilling and unfair treatment. In the original notification, we agreed on a balance of $5,745, which was already $5,000 more than the original amount owed, but I accepted it under pressure--facing the threat of losing my home if I did not comply. The HOA agreed to a 24-month repayment plan, which I accepted in good faith. When I attempted to log in to the payment portal to make payments, I found it deactivated. I reached out to the HOA's attorney for clarification, as I had not received any communication and was waiting to hear if my offer had been accepted. During this time, the balance was increased again to $6,238.90 without explanation. The tactics being used are unacceptable and deeply concerning. The HOA and their legal representative only respond when I initiate contact, and each time I do, the balance has increased by another thousand dollars. This approach feels both unfair and unethical. Nevertheless, in an effort to put an end to this continued treatment--where I feel viewed as a revenue source rather than a resident read more

I have made all of my payments on time and have the receipts to prove it but they're saying I'm 4 months late now and won't respond to my attempts to contact them. This company is a scam. read more

The website is horrible to use for a simple payment. It's so frustrating! It's ridiculous that someone has to put the property number/HOA number/ then account number-just to get to the next screen. Finally after all the hassle you get an error message. read more

Interesting that the majority of the reviews are categorically false as far as my experience has been. HOA management companies are always in the midst of a cluster and as far as things are rolling forward in my community the only unprofessionalism is the powers that be that refuse to let a new generation lead and propel us forward. Until further notice, Noah Burns, Katie and Dawn have been exceptional in response time considering the situation that they inherited. Looking forward to what CPMC has to offer in the coming weeks, months and years so that as home owners we are able to be turn-key. read more

I hate this company! After taking away our common room radio, destroying the water feature at our pool, disabling the water feature in the lobby, removing the TV's, and raising all the thermostats to 85, and they raised our rates again. my fee has doubled since buying my unit and they provide 1/2 as much as when i bought my unit. These people are worthless, DO NOT USE! read more

I'm a property owner built 2010 to 11 and I must say City Property Management has changed tremendously since the COVID. They increase our rates at will and they hire the lowest bidders to maintain the community property. Each year around November through January I have to contact the HOA and fill out a maintenance request to have them cut or trim my extra large five tree's. The issue is! If the trees are not cut in the winter months it all ends up on of my property. Before the pandemic I never once had to call the HOA and fill out a maintenance request to have the trees cut. The company's they would hire were doing great jobs. HOA doesn't care or consider homeowners issues when reported. They simply say come to a meeting. My neighborhood is going to trash, broke inoperable cars on the streets, dog poop everywhere and neighbors violating other neighbors spaces. The HOA clearly doesn't care so why do we have them. There need to be some lawful rules for properties controlled by any HOA in the state of Arizona. HOA have to much POWER and this is wrong ..... Camelback Ranch read more

Spoke to Beata very kind professional and excellent at walking me through on something I was having a problem with

Where do I start?? The on-site manager is not available nor does she take the time to address safety concerns and overall appearance of our community. We are having difficulty with landscapers who do not show up on scheduled days, our garbage days are missed at times and there is a tree that has fallen in the last rain storm that has yet to be removed. Our on-site manager rarely is seen on the property and she lacks the ability to communicate pertinent information that we need to make important decisions. It's as if she is working AGAINST us and not WITH us. It is so difficult to weed through all red tape and nonsense that we cannot get issues resolved- issues that deeply affect my neighbors and me. It seems that the management does not take the time to choose reputable vendors for work we get done and then spends an exorbitant amount of money on substandard work! They do not entertain our suggestions for vendors and we end up with shoddy work and huge expenditures. The HOA meetings are SO frustrating and our manager lacks the ability to take the lead in an effective manner. It is very difficult to get assistance from the main office when we can't get in touch with our on-site manager. Perhaps they are too big and not able to manage the properties they currently serve. Sigh... hopefully we are able to get better management from a different company. So many great management companies out there- do your due diligence! STAY AWAY! read more

These guys are complete clowns- app is horrendous, customer service is laughable , avoid at all costs

Totally worthless management company. No one knows what they're doing. It has taken us over a month to get a pool/gym key with no end in sight. If you call the property management company they can't help you and send you off to someone else. They'll eventually tell you to talk to Jaime the community manager. They love to play the game of "that's not my job" and sending you to someone else who can't help your situation. Plan on Jaime not helping you either, and eventually hanging up on you when she takes it personally that you're having problems and she can't find a solution. Very Unprofessional. Any ways here we are 6 weeks later still trying to gain access to the amenities that we pay for. Don't expect a refund either, we tried! Again with finger pointing(no one knows who to send you to, property management will send you to Jaime, she will send you down goose chase that will yield no results either). Excuses excuses excuses but no results. They're now telling us they can't give us access because the system is down. But it hasn't been down for a month and a half. This place is a clown show. Something that should take 10 minutes still not resolved. Avoid this dumpster fire if you can help it. read more

Portofino Ahwatukee has been my oasis in the desert (Feng Shui) - staycation - for the past 7 yrs. The Office & Maintenance presently has exceeded all levels. My sincere gratitude goes to Sonia, Andrew, Miguel and Camillo for my happy, blissful, comfortable and fun residence Rick & Joanne Gilbert also "a cherry on top" ‍ read more

I have a heavy heart as I write this 5 star review for April Lord. April onboarded our community a few years back and we started off with a bang and April was amazing to collaborate with. I was gutted when she had to be on leave shortly after Eastwood hired CPM for our community. We were then assigned a horrible manager, and our community tolerated it for as long as we could before complaining and getting that person removed from our account and by the grace of god we were assigned April again. It was surprising to learn she had come back from leave and I wasn't aware; but so happy we finally had her back. April has the most extensive knowledge about guiding the community and making sure we follow all the rules and I can't thank her enough for all of the guidance she gave me and my board over the years. April just had to take back over our account after the assigned manager was let go for not providing our community with the level of service she expected from her. April was very upfront about understanding if we wanted to leave CPM and I joked that maybe 3rd time is a charm. April has saved our partnership in more ways than I can write in this review and I leave this with a heavy heart because we are being transferred out of her oversight again. I have a lot of faith in our new team Chris and Mark and have optimistic feelings that we will be in just of good of hands as we were with April. Eastwood appreciates everything April has done for us and I hope that eventually we can work together again. read more

What a shit show. These people do nothing but sit on their asses in the office while payments are only taken by phone. So fucking lazy.

Fairways at the Legacy 24 street and Fremont, Phoenix, AZ 85042 The entrance to our community is a mess. 1. Our sign is missing the "A" letter 2. Gate was painted incorrect color and never corrected 3. Fake rock covering exposed electric stuff is missing 4. Lights were replaced and stucco holes were never repaired 5. New tree planted at entrance is dying 6. Entrance box was run over 2 months ago requiring gates to be locked open 7. Cameras never capture damage done to entrance. Gate was smashed by car and the call box run over. 8. Project to repair and paint community fences has been ongoing for 2 years. Now there is ongoing litigation. 9. All these items need to be corrected but the board is spending $4,000.00 on an ice cream party. My $99.00 ring camera never misses a thing-just saying All these issues have been presented at meetings and never fixed. It's difficult to understand why these things are never repaired. Does not deserve one star but had to put one to submit my comments. read more

City property goes up on their hoa fees from the builder, and does less than the builder to protect the community. Arabella has experienced more. break-ins, vandalism and car theft since City Property took over, in light of increasing hoa rates from the builder's hoa. City Property should be reported to the BBB for negligence, in particular Brandon Dardon, who finds any way to get more fees from homeowners in light of an hoa that fails to protect the community they're being paid to protect. Brandon Dardon has been particularly a face to these issues of city property. Read the reviews, numbers don't lie. read more

Listen. I've given them 2.5 years now. Different property managers . Different administrative assistants. This company is just the worst. They are so disorganized. Constantly "out of the loop" and just unprofessional as a whole. Emails aren't responded to for days. Even when notice is sent out to homeowners, it's typically incorrect. I don't know what they actually do for our group of homeowners but most want them fired. That's what we're stuck with now. No hope of them ever improving. read more

I disagree with the angry reviews- I have had City Property for two different HOAs now and don't have any trouble with their website or customer service. Both Gabrielle and Jolene are great property managers. Maybe ask for a different manager. read more

Horrible service Can never get a hold of anyone in my association and I'm always getting fined for having vehicles on the street meanwhile the whole neighborhood does read more

Nothing ever gets done. On HOA calls things are discussed over and over and over and then it ends with nothing happening. When we moved here it was a beautiful place. Now it looks like a Ghetto! If we don't find a different company I'll be moving! read more

Do your best not to purchase a property that is governed by City Property Management. They are difficult to communicate with using all mediums of contact. Fines, fees and complaints are extremely difficult to combat. There was an Arizona Law change regarding HOAs and street parking regulations. I was fined several different times for repeated parking violations that were in direct conflict with the newly passed law. Aware of this law change, I communicated with City Property Management that the fines were deemed illegal and thus should be removed. It took 5 separate calls, 8 corresponding emails and 4 voicemails to partially remedy the issue. Be weary of home owner associations that employ this company! If you run into any issues or grievances it quite possibly could take you months to find any remotely comfortable remedy. I don't want to forget to add I was told incorrect and fraudulently communicated to by an employee of this company that the law was not in full effect and that I still had to pay my fines. Which I will add was not a true statement. All in all, be weary. read more

City Property Management - HOA and Parking Restrictions - Property Management Near Me - Phoenix, Arizona

If you search Yelp for other Property management companies you find almost all of them have close to 5 star reviews. City Property Management has overall rating of 1.7. That should be an alarm for CPM. Sadly though I do not think they care. They feel they can do anything they want and get away with it. read more

City Property Management - Property Management Near Me - Phoenix, Arizona

STAY AWAY FROM CITY PROPERTY MANAGEMENT City Property Management is only concerned with collecting the HOA dues and not enforcing the CC&R's. There are incidents that were mentioned during board meeting with the specific address and violation which still have not been corrected for 3 years now. Unfortunately, there is no option for negative stars, so I have to give them 1 star. If you have an option, do not even consider City Property Management to manage your HOA. They are full of excuses and not 1 reason for their lack of fulfillment of the contract the way it is written. read more

The associations community manager, Betsy Baca is absolutely horrendous. I've been living in this community, Deer Valley and 35th ave, for over 2 years. This whole time Betsy Baca has been non-stop sending me letters in the mail. It has gotten to the point that Betsy Baca is TARGETING my property for anything to take pictures of. I have never had such a horrible HOA manager experience. Betsy Baca does not add any value to this community and should be removed. I would like to live in a community where I am not targeted or feeling harassed. read more

Living In Surprise Farms Community under CPM has been hard. Theses guys seem to enjoy taking advantage in unfair practices, don't have an easy way to communicate, and are flat out our way or the highway types. We bought our home because the community, schools and to get away from the ugly Phoenix heat and mess. We are a duel veteran, duel disabled couple. If we could have had more understanding of this particular HOA before entering, we would NEVER have bought our home less than a year ago and moved in. Now, we can't wait to pay it off and move OUT. Surprise Farms HOA has not honored existing policies with overnighters parked on roads, dictates WAY too much about plants in yards (and what type they are as well as how many you're allowed, etc. Wouldn't allow me a copy of their rules before buying (i called a few times and each time was informed, "I had to first be a home owner" - SUPER F'IN SHADY). Once we move, we'll ensure we NEVER do buisness with them nor any company associated with/to them. You've been warned. Oh, and if your reading the 5* rating people like Helena E. G. wrote on 5 Sept, you're not paying enough attention! Read all the bad reviews first...wish I had. read more

They do not clean around the plants and leave weeds. Would be nice if they would clean the pine needles up and trim plants in a more orderly way. read more

My community uses this HOA. They are expensive and you cant reach them when you need them. We have contacted them multiple times about so many different issues and they just ignore us. Their employees constantly quit and so you never have the correct email address or extension number. And their voicemails always say they are out of office. It doesn't matter how many times you call/email, they wont address your concerns. They wont get back to you. They will not fix anything. But they will make sure to fine owners for little things. And even after you pay the fine they will leave the write up as "open" on your profile. And then they do a walk thru of neighborhood, ignoring all of the items we have brought to their attention (broken down cars, broken gates, sign damage, property that needs repairs, etc) and they charge fees for stuff like decorative lights on patios. Its so frustrating. They can write you up, but you can't write them up or change companies. And now the price has increased. It's SO awful. Do yourself a favor and use a different company, if you have the choice. If I could post zero stars I would. read more

I live in Arrowhead I called city property about three times for some information. Spoke to a young lady named Bonnie. She was awesome. She went above and beyond to get the information I need it. I'm glad our HOA management company hire people like her great service. Thank you, Bonnie read more