James and his Century 21 team are excellent. Follow up, professionalism, and demonstrated care for…read morewhat they do. If you need a professional property manager. I highly recommend James amd Century 21 Property Management.

From the owner: Call (623) 633-7224 for a free property evaluation for your residential or commercial property. read more

When I first moved into my community, we were managed by another company. I use the word 'managed'…read morevery loosely. We have people hoarding on their patios. Abilkion cats. Cracked sidewalks and buildings. Furniture suites left at dumpsters. 4" year old trees that haven't been trimmed or watered for at least 5 years. At least we HAD trees, lost about half of them this past storm season. I personally asked for 2 lights to be fixed about 5x and never once got an answer from those people. Then PRM was hired and it was like the lifeboat had been launched. Lights fixed immediately. Lawn maintenance began that same week. We got a laundry room update that brought us into the 21st century. Notices about water outages due to repairs, pest control, even managed to get some trees trimmed. I think our board gave them about 6 months it seemed, to fix everything wrong with this property, that took a decade of neglect to fall onto such disrepair. Apparently PRM was not quick enough for the board. We now have the prior management company. And I don't have lights again, water shut off for 3 days without any notice, AC turned off for winter without any notification, board meeting schedule changed and guess what - no notice so nobody went. Best part, rather than take time and invest a little bit of our astronomical fees back into the property and landscaping, ie plant some grass seed (and WATER it) - we're getting a bunch of rocks where there was grass, I'm sure more trees will just fall over, it's scary to walk at night with all the lights missing, buildings look like they're falling apart. I was actually told we can't afford lightbulbs...???? And we won't get minutes from meetings, notices of construction, told you need a permit before you get towed from your own spot, a phone call answered or a message returned... I knew it was bad before, but after having a real company for a short time, I'm ready to try to sell and get out. Before the rocks are dumped... . Didn't mean to complain too much but I tell ya, I desperately miss PRM already. Hire them. You'll get results. Even when they have to fight the board every inch of the way. :(

Great management company would recommend them to anybody. Fast friendly, very efficient. Honesty is…read morea big word for them which they are the books always look spot on.

Do NOT use Helio's Property Management ever!!! They don't care about their tenants a single bit…read more Not having A/C at your units multiple days/weeks should be a crime in AZ during the summer. Horrible.

Very knowledgeable and professional. Have worked with Lance for 14 years and have never had any…read moreissues. Highly recommended!

The staff is professional and courteous. Whenever I've needed anything, they've taken care of it…read moreright away. I'd rent from them again in a heartbeat!

UPDATE: Called the office and was told "Christa was away for lunch". Not 45 seconds later, Christa…read morecalls a DIFFERENT resident from her desk. When do the lies stop with this company? Charged multiple fees for a document they had for multiple months due to "system issues". Now that the fees have been collected "no retroactive credits are available". Be advised these people and scammers and try to get every fee/charge they can.

Cole did a good job on our windows. He arrived on time, was pheasant and did a walk-around to…read moreensure a good job.

Beware....many issues with communication, service and retaliation by their attorneys . I am an…read moreowner and the Board will not respond. Colby is not an effective liason between the Board and the condo owner.

Jesse has a calm, reassuring demeanor which has been especially helpful for this first-time…read morebusiness owner. He was able to walk me through the steps that needed to happen to get my STR up and running to where we became in short order: a mostly consistent, fully-booked property. Jesse has been extremely patient with all of my questions and fears along the way, as well as navigating what should and shouldn't be done from the guests' perspective while taking into account what kind of property I want my space to be and how I want it to operate. Jesse is great with guests and always receives praise for his attentiveness, helpfulness and quick response to any guest needs or issues. He is especially appreciated by me when he shoulders the bulk of management and stress of issues that inevitably arise when working with the general public or when surprise events beyond anyone's control occur with your property. It is important to choose the right business partner - one with whom you have a harmonious dynamic and is as invested in making it as great of a success as you are. I am grateful to have found that with Jesse and Painted Sky Property Management

I hired painted sky property management for my first out of state investment property. The process…read morewas a bit bumpy at first but once I hired Jesse's company they really helped me get everything I needed done on time and we hit the ground running! Jesse really enjoys helping guests and really does his best to keep issues off my plate. I'm a very busy person and wanted to be as hands off as possible. Jesse makes issues with guests a breeze and always recovered any damage costs from guests. I also really appreciated Jesse's communication during the process and wouldn't hesitate to recommend him to anyone. We have maintained 5 star reviews on every booking and I couldn't be happier!

I've been working with Allyssia Chaparro as my property manager at the Fort Lowell Phoenix office…read morefor 15 months now and it's been a great pleasure! She's reliable, attentive, customer-oriented, and trustworthy--exactly what you want if you're not able to keep an eye on your rental property yourself. She's been managing a 3 bed 2 bath in Laveen for me since last August, and she worked us through bringing on a first renter, giving the house a facelift (paint, landscaping, professional photoshoot), and lots of other fixups (A/C, window screens, broken dryer, garage door, leaking sink, HOA things). I was notified, things were taken care of, and I didn't have to do anything other than weigh in on a couple important decisions. I've really appreciated that, when problems arose with the property, she communicated them to me promptly, clearly, and with a plan of action already in motion unless it needed my authorization. It's wonderful to be able to trust someone and have an agent that is taking care of your business for you. I highly recommend working with Allyssia!

Kaila Videla is the new property manager for my rental home managed by Fort Lowell Realty. She is…read morethe 3rd PM in three years, effective July 2026. She immediately "sprung into action" by asserting her authority, harassing and blaming the tenant for decisions that were made by the former property manager. I've had an open dialogue with the home owner and the former PM about my financial difficulties. The owner and former PM had graciously made concessions to work with me and had verbally and in writing agreed to waive the 5-day notice fee and late fees. They're aware I'm a domestic violence survivor. Additionally, the former PM did not enforce or collect the late fees for months. This pattern of failing to enforce the fees created a waiver or modified acceptance of the lease. I understand it was an inconvenience to the owner and the PM, but I was grateful for the assistance. All parties involved are aware that this is the rental home I moved to, post-divorce after my ex-husband had me removed from our marital home in an illegal manner. The threat of homelessness is a very real and terrifying repercussion that most survivors have had to endure while married and after. I'm working hard to build my life back up, but the process can be slow. I explained to Kaila Videla that she could not enforce and retroactively charge the late fees and that going forward she would have to enforce the terms of the lease regarding fees. I'm also a licensed realtor and am familiar with the Landlord Tenant Act as all realtors who work in property management should be. I tried to communicate in writing, verbally and via text to Kaila Videla. She was callous, uncaring and adamant in her pursuit to collect fees. It was unusual and appeared to be a personal vendetta for her, for whatever reason. I asked to speak to Fort Lowell's attorneys because I was going to communicate and share all of the text messages and emails the owner and former PM had sent. As a compromise, I asked Kaila to take the fees from my $2,400 security deposit because I needed her to cease harassing me with actions that I knew were unlawful. She then turned off my ability to pay the remainder of July's rent. Then I couldn't pay August rent. I attempted to communicate with her and work something out. By the end of August, the owner had waited over 50 days for a rent payment. Then I received a complaint from the courts with a court date within the next 3 business days. Kaila, Fort Lowell and their attorneys had combined 12 months of late fees, past due rent, attorney's fees, court fees for a sum of around $6,700 and more. That did not include September's rent which was quickly becoming due in days. I was in a state of panic and had no choice, but to retain an attorney. He looked at the complaint and immediately questioned the $6,700 in charges. "How much is your rent?" I told him that was a sum including retroactive late charges. It took 30 seconds before he said, "They're trying to be sneaky, this judge caps late fees at $300." Fort Lowell was trying to charge me almost 6x that amount in fees. I was so grateful for my attorney, but Fort Lowell, Kaila and their attorneys still pressed me to compromise. I just needed it to be over. I was so stressed out, the thought of homeless, I was scared for me and my two dogs. My lease is up 11/30/26. They tried to get me to agree to vacate 9/30, giving me less than 30 days to find a new place and move in a frenzy. I compromised by agreeing to move by 10/31/26 only because I was intimidated and my nervous system could not withstand much more. In the end, I paid Fort Lowell zero dollars in late fees. The homeowner had to wait over 60 days for a rent payment. I'm not sure how he continues to have faith in their services. I was penalized by having to vacate the lease early because of the actions and decisions of their employees. Taking me to court was nothing more than an exercise in more trauma initiated by Kaila Videla. Kaila is a newly licensed realtor. I would tread lightly and strongly caution against appearing biased or discriminatory. I still do not understand her relentless pursuit of the late fees, but I do take pause being that I am a woman of color. As a licensed realtor we are held at a higher standard. Perhaps brush up with another fair housing course, Kaila. Statistically, most domestic violence survivors lack family support and resources. That is my situation, also. I'm grateful for my attorney and hope we have all learned something.

Kim made my transition of moving in easier than I ever experienced previously. The office is quick…read moreto respond to messages left and answer any questions or concerns you may have This office and its staff are professionals and do not leave you hanging without answers. Best Property Management Company to date for me! Thank you Kim!

I rented from Valentine Property Management for three years, and if I could do it over again, I…read morewould have listened to the one star reviews. Unfortunately, my experience ended up matching many of them. Our first impression should have been a red flag. We were charged a rekey fee, yet we were handed old, mismatched keys at move-in. Our lease also listed two garage remotes, but we only received one. The first time I ever met anyone from Valentine in person wasn't during move-in or any property inspection it was about 2 1/2 years into my lease when I had to hand-deliver a cashier's check. They claimed one of my rent checks had insufficient funds even though my bank records showed the money had been withdrawn and then returned. I emailed them the documentation, but they still charged me a $50 returned-check fee and required future payments to be made by cashier's check. It didn't matter what the bank records showed. Every maintenance request seemed to result in waiting a week or more just for a shady handyman to come out and put a temporary bandage on the problem instead of actually fixing it. Ironically, Valentine had no problem entering the home once a year to conduct inspections and photograph virtually every room, inside and out. Yet when it came time to move out, they never offered a pre-move-out inspection or gave us an opportunity to identify and correct any issues before assessing charges. They were willing to document everything during the tenancy but not provide tenants with the same opportunity to avoid unnecessary move out expenses. The move out process was by far the worst part. I touched up a few small paint areas using a can of paint that had been left inside the home, assuming it was the correct paint. It wasn't an exact match, and instead of touching up those areas, they charged nearly $2,000 to repaint the entire house. They also attempted to charge me to replace an entire refrigerator because of a small dent. Replacing a perfectly functional appliance over cosmetic damage is completely unreasonable. Individually, these issues are frustrating. Together, they left me with the impression that the goal was to find every possible reason to charge departing tenants as much as possible rather than apply reasonable standards for normal wear and tear. After my experience, I started reading more of the one star reviews. It was surprising how many people described nearly identical situations. When so many unrelated tenants tell the same story, it becomes difficult to ignore the pattern. I would never rent from Valentine Property Management again, and if you're a property owner considering hiring them, I'd encourage you to read the negative reviews carefully before making that decision. Good reviews can be bought....

I highly recommend Jason Black at Rentals America. Throughout our experience, Jason was…read moreprofessional, knowledgeable, and genuinely helpful. He consistently returned our phone calls promptly, kept us informed every step of the way, and was always friendly and courteous. What stood out most was his dedication to excellent customer service. Jason was responsive, reliable, and made the entire process smooth and stress-free. It's rare to find someone who combines professionalism with such a personable approach. If you're looking for a property manager who is attentive, communicative, and truly cares about his clients, I would not hesitate to recommend Jason Black. He exceeded our expectations, and we are very grateful for all of his assistance. Jason is a true asset to Rentals America and a great example of outstanding customer service. Thank you, Mi'chelle LeMay and Matthew Shusta :)

Highly do not recommend these people. When something goes wrong in your unit? It takes them forever…read moreto fix the problem.

I just can't say enough positive things about this company... I moved here to take a job all by…read moremyself... And these people took care of me like I was a member of the family... They continue to help me in anyway they can. I call for the smallest things and they are very fast to fix or help in anyway shape or form. I just can't say enough about how pleased I am With everything... Should you be an honest and clean person you will have a positive experience. I feel so strongly about my experience that I am leaving my email address on here so you could contact me with any questions... Cindyphouse@yahoo.com Please put something in the subject line so I don't just delete it such as I have a question about renting from your favorite company or something like that... I wish you the best of luck in finding a company as wonderful as the one I found!

No accountability…read more If you're considering using this large prop management group to manage your property I would think twice. Just moved into a house as a tenant. They will have next to no information from the owner of the property. Frankly, they don't consider it their responsibility. What this company does is reinvent the wheel. What I mean is instead of finding out from the previous owner what companies provide utility services and internet or cable to the home they will send you to a third party company to do all that research which causes unnecessary delays. My water service was delayed 5 days. I was without water for 5 days after I moved in because even though the residence is in Glendale, water, trash, sewage is provided by the City of Phoenix. I had to learn this myself by trial and error. If you ask them at AZ Prop Mgmt services they are clueless and frankly don't seem to care. They don't consider it their job and will send you to this 3rd party business they hire. This was the response I got when I had a similar problem getting internet up because there is no coax connection 5 days after I moved in. "We do not have any info but I would recomend calling some cable providers. We will check to see if the owner has ever lived in the property and if they know." My prop manager in Scottsdale is accountable and treats these issues with the appropriate urgency considering you're just moving into a property and need these things lined up promptly. Totally different experience with this group. No accountability. They care about running your credit, getting your deposit and you signing the lease. Outside of that you're treated with the "it's not my department" type of response where they insulate themselves from any accountability by referring you to a third party business that you have to set up and appt with when could simply collect that info from the owner (i.e., they reinvent the wheel) rather then making it a part of their process to get the info from the prop owner. Instead, they treat you like it's a major inconvenience to them to have to get in touch with the owner of the property. Very impersonal and uncaring. I would highly advise against utilizing this company if you are a property owner.