We are currently going through the application process for a rental with Mark Brower Properties…read more Their staff has been very responsive and has maintained communication with us through the entire process. Thanks Avril for all your help! We look forward to renting with you!

This is my second time leaving this company a bad review. The gas to my rental was cut off because…read morethe of my neighbor, when I called the people at Mark Browers they agreed it was ridiculous, I didn't receive a call back, so I called them back, and I was told their hands were tied. So they had an answer waiting for me I just wasn't important enough to call back. There are planning to leave me without Gas for over a week meaning I have no heat in the lows of 45 degree weather, can't do any laundry, can't cook any food, don't have any hot water. This is how they will leave you if you rent from them. Save yourself the trouble and find literally any other company. I've since asked for a rent reduction for the days I won't be able to live in the home, but as usual like every other time I call or email, I have no gotten a response.

Have a couple income properties. A.J has been managing them and…read more able to secure tenants and will address all concerns in a timely matter. Fees are reasonable and service is good.

This company is an absolute money grab -- stay FAR away from Stratton…read more My husband and I have made multiple documented complaints about a severe scorpion problem in one of their rentals, yet nothing was addressed until we submitted our 54-day notice to vacate due to the home being uninhabitable and unsafe, as confirmed by our licensed pest control professional who identified an active infestation. Our property manager, Terri Young, has consistently been rude, dismissive, and unresponsive to our concerns. Despite notifying her several times, no proactive action was taken to protect our family. Instead, we were told we would owe a $900 lease-break fee PLUS two months' rent--an outrageous total of $8,000--just to leave a home that is a clear health and safety hazard. Tonight, I received a call from a man named Chris Goodman, who claimed to be under Damon Stratton. Shockingly, he stated that "inhabitable and safety concerns are Arizona tenant law, but not something that needs to be written into a Stratton contract because safety is your concern, not ours." To hear a company openly admit that tenant safety is not their concern is beyond disturbing. I am absolutely sickened that a business would operate this way or speak to a tenant in such an unethical and dismissive manner. I have young children and a small dog living in this home. If any of us suffer a medical emergency due to this scorpion infestation--after repeatedly notifying them and providing full documentation--I will not hesitate to take legal action. No family should be treated this way, and no company should prioritize profit over basic human safety. UPDATE: 12/12/25 in response to Chris G reply. Chris- Stratton only took action after we submitted written notice of our intent to vacate, despite the fact that we had made multiple prior communications requesting resolution of these issues, none of which received follow-up or corrective action. Does that sound like a PM that cares about their tenants well being and safety? As stated in my email to Terri this afternoon- "it is clear that routine maintenance and standard pest treatments are not resolving the issue. This was also noted by our Pest Control company, EcoGuard in the letter I forwarded to you this week. Given that scorpions pose a documented safety risk--particularly to children and pets--what is the proposed solution that does not place our family's health and safety at continued risk? We are asking for a realistic, effective resolution, not continued assurances that standard services are sufficient when evidence shows otherwise".

Sheri, at GUD in Mesa, has been a tremendous help in my understanding the ins and outs of this HOA…read more She always takes time to explain things and has been very helpful with a problem (not solved yet but a TON of help). If I weren't retired, I'd be trying to hire her!

Brought nothing but chaos. Transfer from previous HOA to this new GUD states NO LATE FEE 1st…read moremonth/March 2026 because of "balance forward"/monies paid by home owners will only be effective March 1st 2026. YET THEY POSTED $15 FEE. Never did I ever had late fee due to set up auto pay. Clearly they over promise and under deliver! Why am I even surprised. Needless to say they place MESA, AZ on every statement, BUT WAIT YOU CAN NOT SEND ANY PAYMENTS THEIR. I hoped for better HOA managment, but its NOTGUD! This is owners moto: The HOA world could use a little more listening and a lot less conflict. My goal is to bring clarity, calm, and practical solutions to every challenge. I enjoy helping associations make confident decisions, and I empower our team to do what's right -- fairly, consistently, and with respect.

Well, before I signed with this company I looked up their reviews. There were some that were bad,…read morebut I spoke about them to TCT. I've been in my house since January and have found TCT to be a very professional company who always addresses my concerns. All of the ladies I met were very nice. I would recommend this company's services

Lisa Kenney ([pm@tctproperties.com](mailto:pm@tctproperties.com)), Property Manager at TCT Property…read moreManagement Services, LLC, demonstrates a notably rigid and unhelpful communication style in this exchange. Lisa Kenney ([pm@tctproperties.com](mailto:pm@tctproperties.com)), Property Manager at TCT Property Management Services, LLC, shifts the burden of scheduling and coordination back onto the client despite the company still being paid for property management services. Lisa Kenney ([pm@tctproperties.com](mailto:pm@tctproperties.com)), Property Manager at TCT Property Management Services, LLC, provides responses that are procedural rather than solution-oriented. Lisa Kenney ([pm@tctproperties.com](mailto:pm@tctproperties.com)), Property Manager at TCT Property Management Services, LLC, does not proactively arrange the requested walkthrough or offer clear next steps, instead repeatedly redirecting responsibility to tenants or the client. Lisa Kenney ([pm@tctproperties.com](mailto:pm@tctproperties.com)), Property Manager at TCT Property Management Services, LLC, shows limited flexibility in handling what appears to be a straightforward request. Lisa Kenney ([pm@tctproperties.com](mailto:pm@tctproperties.com)), Property Manager at TCT Property Management Services, LLC, contributes to confusion and delays by failing to take ownership of coordination. Overall, Lisa Kenney ([pm@tctproperties.com](mailto:pm@tctproperties.com)), Property Manager at TCT Property Management Services, LLC, delivers a frustrating customer experience marked by deflection of responsibility and lack of efficient resolution.

I've been working with Kim McGill at Rentals America for several years, and she has been absolutely…read moreoutstanding. Kim always communicates quickly and clearly about any potential repairs, tenant concerns, or HOA notifications, which gives me tremendous peace of mind as a landlord. She also performs a thorough six-month check of my rental property to ensure it's being well cared for, and she always keeps me informed of anything I need to know. Kim is professional, organized, and incredibly conscientious. I truly appreciate the level of care and attention she gives to managing my property. If you're looking for someone you can trust with your rental home, I highly recommend Kim McGill. She's fantastic.

Diana managed our property for three years. Best decision we…read morecould make. The relatively small monthly fee was worth every penny. No headaches, no worries, and no hassles. We were fortunate she found excellent tenants. Repairs required during the three years (water heater, garage door, plumbing), were done at reasonable costs and with no effort on our part.

Brandon Boxrud at Apartment Hunters managed my rental townhouse in Chandler for more than 10 years…read morewhile I lived out of state. It can be frustrating and worrisome to be a property owner when you aren't anywhere nearby, but I had total trust in Brandon to take care of things. He led a few renovation projects for me and was always able to get good tenants in quickly. When it came time for me to sell the place recently, I turned to Brandon, who is also a real estate agent. He again managed some reno projects to freshen up the place for sale -- all without me having to come to AZ. The townhouse sold within a week of it going on the market at a very good price, better than I'd hoped. I had to pay a commission for Brandon's services as a real estate agent and an additional commission to Apartment Hunters, since he was working in that capacity. It was a little pricey but I felt it was well worth it for me to have peace of mind and not have to worry about doing any of the prep work myself. I'd recommend Brandon to anyone in the Phoenix/East Valley area needing property management services or real estate services.

This company managed a rental house in North Phoenix in Middle Vista, the rental house has had…read morenumberous compliants, they refused to listen to HOA fines, and compliants. Never notified the owner, Tenants moved out and left a pile of trash that has been sitting in front of the house now since Thursday. It is leaking chemicals, spoiled food and now maggots. The house is totally destroyed by this tenant who the police has been called 8 times on for various violations. This home owner, sadly, is in for a serious shock at the amount of money it is going to cost to totally renovate this home that is less than 1 1/2 years old. Sadly, I feel they absolutely did not screen these past tenants who by all accounts it was a drug house. Neighbors have tried to contact this company and they won't even acknowledge our concerns.

great company. I like having an actual office to call or go speak to someone face to face…read more Every Step to the lease capstone kept me updated. . Liking my new home. they made sure all of our questions and concerns were answered.

I have been working with Janelle and she has made the process very simple. The management company…read morehas been very quick on maintenance requests and gets the issues resolved in a timely manner.

Good afternoon Lee…read more... I just now was able to get to my mailbox and to my displeasure I saw the deposit check from you guys. I guess I am just shocked to see the amount. I'm not saying there shouldn't have been any money deducted, but I don't feel like we left the home in that horrible of shape. We were there for 3+ years. You hardly heard from us. We were good renters. We even paid rent each month in full amount even though we weren't working due to Covid. We had no issues with anything about the house or BCH. We cleaned the carpets yearly. We went above and beyond to keep the house our home. The reason we decided to leave is to downsize and to give my daughter a backyard. I feel like since we gave our 30 day notice, we weren't important to you at all. Our refrigerator went out on a Saturday, sent a maintenance issue that night, and did not get a response til Monday afternoon. Then finally someone came out on Wednesday stating we need a new fridge ( like no crap). I feel like we weren't a priority and getting us a fridge was not a priority to you at all. I feel like you just shrugged it off because we were leaving. We also lost $250 of food because of your lack of urgency. I don't feel like as renters or people we deserved to be treated that way. To be honest this has been eating at me for awhile now. Yes..... seeing the amount of refund was a shock to me and the amount provoked me to write this email, but as I am writing this, I am more pissed off about how we were treated at the end of the month than anything else. Better Choice Homes will never be seen to me as a good company in my eyes. This company we rent from now is far more superior than you all are. Sincerely, Mark Gottschalk and Mindee Lee *** We will make sure anyone we know would never use this company to rent from.

Better choice homes is helping me for more than 2 years now to manage my rental property. They have…read morebeen very professional and exceed my expectations. They are very quick and they have an amazing staff. Lee is the manager for my property and she really does an amazing job. They use all sorts of automated online portals for managing service requests and payments etc. They also have resources to fix anything needed in the house at reasonable cost. I highly recommend them based on my personal experience.

Working with Mike and the entire Denali team was great experience for both my wife and I…read more throughout our time renting from them they were quick to respond to us and very helpful with any and all issues. during our move out Mike was a direct and friendly line of communication that I relied on heavily to make sure that the process was seamless and positive for all parties involved, he made sure to take my families quality of living in to account when showing the property and gave me great direction on what needed to be done. thank you Denali. The Watts

Will try to fleece you when you moved out. Asking the carpet to be cleaned and we got professional…read morecarpet cleaner came 2 days before moving out at our expense, we paid the carpet cleaning company, sent the picture, informed Denali. Lo and behold after we moved out Denali charged us $500 for carpet cleaning on top of everything else from our deposit saying that the carpet needs to be re-cleaned because they said it smelled like pet urine. We do not have any pet and the only slight smell we noticed after the cleaning was the chemical from the carpet cleaning treatment. Also, we accidentally took the garage opener in our car and Denali asked us to mail it to their office. We did and they charged us with garage replacement fob even after asking us to mail it. Dishonest company.