Right now its my only mode of transportation. the light rail has been on in schedule give or take…read moreand the prices are great and like that theres a daily maximum I have pay and the rest is covered. also for the buses they are pretty quick. I have it at three stars because it's more of an annoyance and there should be a different way of doing it, and thats checking to ensure everyone has paid on the light rail. on average i get checked 3-4 times just in the morning on the B line and sometimes by the same person and sometimes they see me scan my phone at the little kiosk. I understand the need to check but come on. There should be a way better implementation. also it creates a safety hazard when the train starts to move. Idk about every one else but thats my two cents. and one more thing for the buses, hold onto a chair because they brake hard, at least on the ones I take.

Dangerous Negligence Disguised as a Service I have used and…read morereviewed plenty of services, but what happened to my roommate demands to be documented publicly. She got off her shift at 9 PM and waited for her scheduled pickup until midnight. Three hours. Alone. At night. Her phone had died, and apparently that was enough justification for this company to simply abandon her. No attempt to follow through, no contingency, nothing. A transport service that cancels a ride because they couldn't reach the client instead of just showing up to the scheduled location at the scheduled time is not a transport service. It's a liability. She was stranded and unreachable until a manager happened to notice her still there and let her charge her phone so she could get an Uber home. A stranger's kindness did this company's job for them. A woman alone outside late at night is vulnerable. That is not a dramatic statement. That is reality. The fact that this company's response to a minor obstacle was to leave a client stranded for three hours rather than simply show up speaks to a fundamental disregard for customer safety. Consider this a formal warning: if anything like this happens again, we will be pursuing every legal avenue available to us. A transport service that abandons clients in unsafe conditions has real liability exposure, and we are prepared to act on that. Do not use this service if you value your safety or the safety of anyone you care about.

We have lived in the Valley long before the Phoenix light rail was installed. Since then, we have…read moreused the service to attend concerts, ball games, the Tempe Arts Festival, and more, until we tried to use it on the 4th of July last year. It was a disaster!! The light rail no longer took us to the regular venues we have visited but dumped us off .8 miles from Chase Field. We were then supposed to cross an intersection twice and wait for another train. We waited in the heat until we just decided to walk to Chase Field. By the time we arrived, we were hot, thirsty, and miserable, and a train never passed by us, so one never came. Finding the train to return home was equally a huge pain! So we hadn't used the light rail again until yesterday to get to Chase Field on the 4th of July. We thought Valley Metro might have fixed this transportation catastrophe. They did not. In fact, it was worse! Valley Metro claims we could "enjoy the 8-minute walk" to Chase Field. Once again, no second train came, so we walked .8 miles in the blazing heat for 20 minutes (I checked my GPS to get an accurate distance and time)!! When trying to return home, we had to walk back to Central and had no idea which train would take us back. Valley Metro has ruined what originally was a good transportation option to downtown, but no longer. If anyone is elderly, has a disability, health issues, or trouble walking, avoid this mess! If you drive, take an Uber or a taxi, or even ride a horse, you will be happier if you need to go to an event downtown. Valley Metro should be ashamed of what they have done to what used to be good transportation.

I always think it's so cool that AZ has a public transit system like this. We recently rode the…read moreLight Rail to attend a graduation ceremony at Mountain America Stadium, and we were so grateful we did! ASU actually recommended using public transit in order to keep traffic and parking issues to a minimum ... but we didn't see a big influx in folks on the Light Rail! Service was prompt and fast, and it was easy to get from Downtown Mesa to the Stadium in about 20 minutes. Thankfully, the AC was on full blast, which we were thankful for, and the car we rode in was relatively clean. Aside from the transit itself, I feel that the app/purchasing system could use some upgrades. Our party loaded up their app with $30 to purchase tickets for everyone in our group who was attending graduation, but came to find out as we were about to board the train that you can only use the app to purchase the account holder's ticket. There are also no refunds once that money is in the app, which was upsetting to learn for the purchasers who live out of state. We stood in line at the stop to buy tickets the old-fashioned way, and it all worked out that night ... however I don't think it makes much sense that you cannot purchase tickets for others in the app, and wanted to voice those thoughts here in the hopes that changes can be made to better serve Light Rail riders.

We have lived in the Valley long before the Phoenix light rail was installed. Since then, we have…read moreused the service to attend concerts, ball games, the Tempe Arts Festival, and more, until we tried to use it on the 4th of July last year. It was a disaster!! The light rail no longer took us to the regular venues we have visited but dumped us off .8 miles from Chase Field. We were then supposed to cross an intersection twice and wait for another train. We waited in the heat until we just decided to walk to Chase Field. By the time we arrived, we were hot, thirsty, and miserable, and a train never passed by us, so one never came. Finding the train to return home was equally a huge pain! So we hadn't used the light rail again until yesterday to get to Chase Field on the 4th of July. We thought Valley Metro might have fixed this transportation catastrophe. They did not. In fact, it was worse! Valley Metro claims we could "enjoy the 8-minute walk" to Chase Field. Once again, no second train came, so we walked .8 miles in the blazing heat for 20 minutes (I checked my GPS to get an accurate distance and time)!! When trying to return home, we had to walk back to Central and had no idea which train would take us back. Valley Metro has ruined what originally was a good transportation option to downtown, but no longer. If anyone is elderly, has a disability, health issues, or trouble walking, avoid this mess! If you drive, take an Uber or a taxi, or even ride a horse, you will be happier if you need to go to an event downtown. Valley Metro should be ashamed of what they have done to what used to be good transportation.

I have gotten on and off at this Valley Metro location on a few occasions. You can jump on both…read moreValley Metro Rail lines at this hub. The Downtown Phoenix Hub is the transfer point between the A and B lines. The B line is the north-south line that opened in 2025. The hub itself is located on the block formed by Central Avenue, 1st Avenue, Jefferson Street and Washington Street. To jump from the A line to the B line and back, you have to get off the light rail train that you are riding on when it stops at this hub. Then walk across the street to the station of the other line that you are wanting to go on. The first time that I tried switching trains, I was so confused. But I eventually figured it out. Both CityScape and the Suns Arena are nearby. I don't ride the Valley Metro often. But I am glad that I have it as an option for transportation. I mostly ride the light rail to sporting events and to the airport to avoid parking fees.

I have ridden with 3 of Vince's drivers now - Tawni, Leroy and Kari and I adore them! Vince is…read moreextremely accommodating and was ready and available for me through 3 different flight delays and a cancellation. I've never had to worry about getting to or from the airport in a timely manner and my family and I have been in safe hands. Highly recommended! I will always book with Vince and his team!

Vince is the best thing going in Arizona, 5 stars for sure!!…read moreVehicles are awesome, drivers are great and always on time!

It's safe,clean,and of course centrally located across the street from the Ymca,Asu, and few banks…read more Just be aware of your surroundings in the early morning and at night

I saw security tell a gentleman to get off with them at the next stop((he was homeless& having…read morechatted with him for a minute beforehand, he said it was unbearably hot outside, and was just trying to get out of the heat for a few minutes and was going to get off the next stop))&& guess what THE POLICE WERE THERE WAITING! I don't know if he had warrants or what but he was arrested, I proceeded to go up to the security guard that took him off and handed him over, and told him I pray he never finds himself in that gentleman's position&& he started talking about that wasn't the first time he's done that & I said so what?! It's over 100 degrees outside, show some freaking compassion. Do you feel better about yourself? Do you feel like you changed the world for the better now that he's in jail? and he just laughed and said I needed to get off the property! what a joke! A wannabe cop that was 80+ pounds overweight, disgusting pos! DO BETTER! BE BETTER !

Stanley, our Uber driver, was amazing. My phone fell out of my pocket in the back seat. My car…read moredealership Mark Mazda reached out to Uber and Stanley found it and brought it to me. God bless you Stanley. We appreciate people like you

******DONT USE UBER!!!!!!!!! ****…read more I called Uber customer service to dispute an unknown charge on my account. During the call, the rep requested access to my phone to help me navigate the process. I allowed it and he proceeded to access my bank account and steal $975 from me!! He then attempted to charge my bank account through Uber $500 eight different times within the following hour. I have a bank statement, confirming this. The attempted charges come from Uber. I have contacted Uber on more than 15 occasions since the incident, never getting any real attention whatsoever. Instead, I always get an automated message telling me since the charges did not go through, they are closing the case. And just like that, I am dismissed! There is no getting a hold of a live human at Uber. It's all automated and it's all generic and nobody there cares about my situation. Needless to say, I will never recommend or use this company ever again. Ever. Uber is the most unprofessionally run business I've ever used in my entire life. My advice to anyone considering using Uber is to find a different service. This company is not worth giving your money to. They should be ashamed of themselves. They do not know how to treat their customers. They are unAmerican.

Funny bus driver who made everyone feel at ease. I was super lost and thankfully he was so patient…read moreand nice and found my rental. My bad can't remember his name

Very polite and courteous great driver he was very talkative and helpful regarding g the airport as…read morewell

Good guy. Friendly, good driver. Cheaper than car share services. No frills, clean car. I'd use…read moreagain.