Uber picks up veterans for free, Drivers Bertram & Robert were great The only negative: should ne no food in the cars or smoke read more

******DONT USE UBER!!!!!!!!! **** I called Uber customer service to dispute an unknown charge on my account. During the call, the rep requested access to my phone to help me navigate the process. I allowed it and he proceeded to access my bank account and steal $975 from me!! He then attempted to charge my bank account through Uber $500 eight different times within the following hour. I have a bank statement, confirming this. The attempted charges come from Uber. I have contacted Uber on more than 15 occasions since the incident, never getting any real attention whatsoever. Instead, I always get an automated message telling me since the charges did not go through, they are closing the case. And just like that, I am dismissed! There is no getting a hold of a live human at Uber. It's all automated and it's all generic and nobody there cares about my situation. Needless to say, I will never recommend or use this company ever again. Ever. Uber is the most unprofessionally run business I've ever used in my entire life. My advice to anyone considering using Uber is to find a different service. This company is not worth giving your money to. They should be ashamed of themselves. They do not know how to treat their customers. They are unAmerican. read more

I'd give a zero star if it were possible...Several years ago I tried to get on Uber and it kept saying that I wanted to be a driver...maybe I hit something wrong but when I talked to a live person, they kept saying that I wanted to drive for Uber...Finally, I said forget it and they deactivated my account...Now I'm wanting to get back on it and they're sending codes to DEACTIVATEACCOUNT"myemail"@gmail.com so it never goes through...I guess I'm sticking with Lyft read more

Many years ago, during the pandemic, I used Uber eats to purchase food. At some point, during the pandemic, my Uber account was locked for violating their terms of service. I was never told what I'd done, nor given an opportunity to dispute the violation claim. I know I never insulted anyone, nor even failed to tip. I'm baffled to this day. Over the years, I've tried to get in touch with their customer service and have received the same reaction, that I violated their terms of service and told to go away. Uber fell into the cancell culture trend, and has never pulled themselves out of it. Shame on them. read more

For a company that as old as it is, it's amazing that anyone would ever use their service. It will never happen again. Our company paid for 150 vouchers for employees to use this service for the past 2 years. 90% of the vouchers didn't work. Has Uber become that much of a garbage service that they not only screw their employees out of a fair wage (how many times have they been sued for wage theft?) If you want the most UNRELIABLE garbage taxi service, use UBER with ZERO customer support. Uber will be obsolete in 5 years, so investors dump your stock while you can. Or buy heavy in a lube company, because you're gonna need it. read more

This was my first try with Uber, for a trip to the airport. The driver was supposed to arrive at 8. At 7:35 I get a text that the driver will arrive in 35 minutes. A few minutes later there's a text saying the driver has cancelled my ride, and Uber will try to find another driver. Still more time and then a text from Uber that they couldn't find a driver for that ride and I could reschedule. It's now considerably past the time to leave for the airport, so I drive myself, and have to park in the main lot, to be on time, which winds up costing me $366 dollars. Meanwhile I have gotten a notice from Uber that they are charging me $14.54 for cancelling my trip. After considerable back and forth, Uber has agreed to cancel that charge, "since it was my first cancellation request." And they aren't interested, of course, in reimbursing my expense, since they aren't acknowledging in any way that the cancellation was THEIR doing. I suspect that it would be less hassle -- and expense -- to just hire a limo! read more

Stanley, our Uber driver, was amazing. My phone fell out of my pocket in the back seat. My car dealership Mark Mazda reached out to Uber and Stanley found it and brought it to me. God bless you Stanley. We appreciate people like you read more

Driver didn't pick me up, I am outside looking for him when it says he was there. I called and messaged him. No answer. Contacted Uber they said I cancelled the ride and charged me $25 cancellation fee. I will be escalating this further. read more

Drivers don't show up, answer calls etc. Unreliable. Even when scheduled ahead of time.

Hubby had their annual Halloween company party Wednesday night. They provide Uber vouchers to ensure the employees are safe. Since we live in Chandler & the party was at a bar in Scottsdale, and the place the boss bought out for the party is known to have difficulty with finding parking, Hubby used the Uber rides this year. When he was ready to leave about 10:30 is when things went down hill. He had a difficult time getting a ride. Multiple drivers declined him because they "can't go down the street" the bar is on. When he finally got a driver, he had to walk 2 blocks away from where he was to meet the driver. This is horrible service and super dangerous! The same thing happened to 2 other employees there That left after my husband did. You have highly intoxicated people try to get home safely. Then you require them to walk 2 blocks drunk, in the dark, and unfamiliar with the area. To top it off, the drivers drove right by the bar while taking them home. Now granted I don't know why the drivers "can't go down that street" to pick up rides. Perhaps there has been previous issues with riders. However, that has to be a better compromise for customers being responsible and not driving. Safety should be the top priority in my opinion. read more

If I could give a zero stars I would. I have had several different issues with uber then avoided it and have been using Lyft then I used the uber instead one day and then just had another horrible experience and that was by final decision that I will never use uber again. read more

Driver never came to pick me up but said I was in car after I payed 30 dollars for ride. And Uber only giving me back 15 dollars of my money in Uber credits. I'll never use this service again. read more

My friend no longer drives because she is 84 and is on oxygen 24/7. Today, 04/02/2026, she took an Uber to a grocery store and arrived around Noon. Once her shopping was complete, she called Uber for transportation home. The driver told her that she won't get out of her car to help assist my friend and left. In total, three other Ubers were contacted today and didn't show up. She waited outside the grocery store for 2.5 hours!!!!!!!!!! Many vulnerable and elderly people rely on companies such as Uber. Their transportation is not cheap. In fact, one four-mile round trip can cost $4 from point A to B and then on the return from B to A $27. The appalling dismissive behavior and the sometimes rudeness of the drivers (who have the gall to ask for a tip), and the no shows are unacceptable. read more

I left keys in uber car, no way to contact driver or uber, just unsupported email. Must be run by bots, no people available to help. I've used uber for the last time. I rated my driver 5/5 and tipped him 60%, no response about my question, calling him is a recording about phone not supported. Horrible company. I was so complimentary to Alexander my driver, but he dropped me like a hot potato when supposedly uber sent him a message. Uber offered to send him my phone number-yes! When I go to yes page "page not responding, try back later" from morning until night. What a racket! Edit-I got a response, finally, 3 days later, that keys were returned to drop off point the same night I left and needed them. If I'd known that, I'd have saved $300 I spent on locksmith and been in my house by midnight, not 2:30am. They need to improve communication there. read more

Bad pricing, often trying scalp you for surgery situations. Which is just an excuse to charge you more. Also, the cars are becoming filthy and drivers are rude. Good luck taking this service. read more

Delivery services are taking advantage of desperate, hardworking people who are simply trying to survive. They use your personal car like it's disposable -- without caring about the cost of gas, maintenance, repairs, or the damage to your tires and engine. Every mile you drive is wear and tear on your only asset, yet you are barely compensated for it. They send offers like driving 20 miles for $3 -- an amount that doesn't even cover fuel -- and if you decline these unfair requests, you are punished by lowering your rating or points. It feels like you are forced to choose between losing money or losing your standing on the platform. There is no transparency about mileage, and customer tips often do not go directly to the drivers who earned them. Drivers are left questioning where that money goes, while they struggle to make enough to survive. You also risk being sent into unsafe areas without warning, putting your personal safety at risk. In the end, you realize you have sacrificed your vehicle, your time, your safety, and your dignity. Your car is worn down, your expenses are high, and you are left with almost nothing to show for all your hard work. It feels less like an opportunity and more like exploitation of people who have no other options. read more

They say longer wait time to be be picked up. And then I upgrade for a faster pickup and pay for it,and it takes longer than original time.They are full of it lie to get you waiting and putting a hold on your bank card.They are no different than Lyft.They both are scammed and liars.Business for consumers at they're worst.And the state let's them get away with it.Shame on them!!!! read more

Uber eats is a horrible service. They bring half drunk drinks and the company expects me to pay for it. I miss sodas Missing syrup missing a whole order and they expect me to pay for that today?? a $40 order. only explanation they can give us it's not eligible for a refund really and or did they offer to remake it. The girl never came to my door. She was in the area. I saw her on satellite. I called her twice. She didn't answer to see where my food was. I'm done with Uber Eats.0r rides they don't do drug test. They got druggies running around eating the food,doing half ass deliveries and then want me to pay for what they don't bring me absolutely absurd I do not pay for what I don't get I will be disputing with my bank.. done!!! read more

Incorrect charges. Getting a standby charge for an airport pickup? Why, we wait, car pulls up and we get in. BS charge. Additional charges add 20 prevent to the app total. Airport fees and local fees. They know what they are, just give the total upfront. Lyft is my go to now. Enough screwing around with fees. read more

This is the fake driver that Uber has on their app. He's always 5 minutes from my house, in the safeway parking lot. He always appears when it's especially busy and the rates are especially low. He's a place holder so they can buy time to find a real driver while you cluelessly wait for your ride that won't ever be showing up. I've been late to work, missed interviews, cancelled appointments, had all kinds of terrible experiences waiting for this person who doesn't exist and will never show up. I have no car so I have no choice. There is no bus that comes to my neighborhood and the closest stop is 15 miles away. Uber and Lyft are my only options and sometimes Lyft is 5 times more expensive than Uber. I'm reporting them to the attorney general. read more

Uber - This is the fake driver that Uber has on their app. - Taxis Near Me

I used Uber to get around town a few times. I know it is a crap shoot and it depends on the luck of the draw but I had a good experience and conversations with both drivers on this trip. read more

I received a notification from my bank about a charge of $9.99 and the funny thing is I haven used uber for a while. There is no customer service you can call, so loose money and time. read more

Others are right saying it's the luck of the draw... but typically you have a decent experience with Uber. I use it to get around a few times a month when driving doesn't feel right (airport, late at night, downtown areas, car getting oil change or is too low on gas, etc). App works well. Easy interface. I work for UberEats on the side, so I see both sides of how the app works. One thing you can't say is that Uber has a bad interface, because it's extremely easy to use on both the driver and the customer side. Hot tip: cancel if your driver has a rating lower than 4.80. This usually means they are an aggressive driver or have a dirty/smelly car, insanely loud music or are vaping while you ride with them (yes this happened before). Happy riding! read more

What on earth has happened to Uber? I had an appointment to get my hair done. I tried for an hour to schedule a ride. I would choose a ride, confirm, pay and then -- NOTHING! I went through this routine about 5 times, finally choosing a Priority car. That didn't work either. It was like being on a Merry-Go-Round seeing the same thing over and over and never getting anywhere. Ridiculous! Are they still in business?? I finally had to cancel my appointment. I will NEVER use Uber again. I have used them in the past and always got a quick response with name of driver, car being driven with license plate so was always pleased, but something horrible has happened to management. If you want to go somewhere, DO NOT USE UBER!!! read more

Honesty. They took $150 from me for my sister to use and never send it to her . I had to use lyft instead. They still charged me $150. when I disputed it they suspended my account. Unbelievable thieves. Take money don't send it out. Ugh read more

Uber is a piece of crap. They discriminate against people for no reason. As I rider I have always been cooperative and safe wearing my seatbelt and keeping it cool. I suddenly get suspended from using the Uber share due to my rating. A rating that's totally bogus. Ratings are easily abused. They don't make the business better. Uber also allows drivers who are hearing impaired. That's not safe to have a driver who can't hear that well. I hope a better rideshare comes along with better principles and cancels Uber out, completely. read more

OK, when it works, it's a good service. And it works most of the time. 90% of our rides have been event free. But here's where it fails. Obviously, surge pricing is outrageously expensive. We've had half mile UberX rides quoted at $55. Also, for those of us that live on the outskirts of Phoenix, getting an Uber can be frustrating. And finally, we've had drivers abandon us after accepting our request. That's painful if you're in a hurry. read more

The absolute worst service, incorrect items with u derived eats and as a driver uber never supports its driver. Really a terrible company all around. Customer service is sexond to the dollar for them. read more

Your company has become awful. Hidden charges. Inability to reach anyone, speak to a manager, submit a complaint and more. I can't even see a receipt for 24 hours to comprehend how my $18 order became $36!!! Tried to cancel an incorrect owner in the app within 1 minute. Couldn't. App wouldn't let me. Called to get help. The person who answered couldn't understand me. ASKED TO SPEAK TO A MANAGER AND WAS TOLD THEY WERENT AVAILABLE. Was on hold for 25 minutes before hanging up. Half the time, you deliver to the wrong address. Other times, the order is wrong. Too expensive for how much you FAIL. It's become "UBER" bad. The WORST part is that the receipt you deliver with a PIN number doesn't work when you call. It says the PIN number doesn't exist. Sooooo bad. read more

Uber has no customer service where you can talk with someone they told us we would receive an update on an item that was accidentally left in the car in 24 hours. it's been 48 hours and that they sent message to the driver about the item and asked if it was okay to give the driver the phone number so they could call us we gave them the number this all through the automated app. Not a peep from anyone!! Horrible customer!! I'll use Lyft and waymo from now on!! So good luck if you leave something behind this company could careless!! read more

I used Uber from my home to Phoenix Skyharbor Airport and return. The ride to the airport was great and the driver was prompt and friendly. The return trip a week later was different. Despite receiving an email confirmation for that trip I never received a text message and when I checked the Uber app it said the reservation had failed. Have you ever tried to contact anyone at Uber? It's bloody impossible!!! Anyway I found a Lyft driver to take us home. I'm very disappointed with Uber and may never use them again read more

Rates were a little higher than Lyft in AZ but lower in North Miami Beach. Drivers were professional but less friendly than Lyft. Overall good experiences. read more

Tried to book a ride thru Uber; I kept getting an unable to confirm, never got an confirmation email or text yet BUT I was billed over $400 to my visa. Tried to cancel the ride and called customer;if you chose an option other than book a ride it hangs up. Wish I could give a -1 star but even a 0 star is not available. HORRIBLE COMPANY--WILL NEVER USE AGAIN read more

Horrible and they just don't seem to care. Had a small emergency emergency and needed some products quickly so I did or Uber delivery from Walgreens put the order together went through my PayPal said it was on its way. 30 minutes goes by. I look outside I walk around or come back in they say they came to my door, but couldn't deliver it, they say they called me but I didn't answer my phone. This is nonsense. I was right there at my door. A couple calls did come through, but they went to voicemail immediately and I called them back. They said I couldn't connect with Uber. It didn't recognize my number end up being driver never picked the order up from Walgreens. I had to go down there myself And I was way behind schedule by that point. Terrible uncaring Service. Or better lack of service. read more

I hate that UBER post rides and then when you select the ride and seems there are higher fares they wait 5-10 minutes and cancel it saying check back later no cars available. They are worse than NY cab drivers and the states needs to fine them for their shady practices. read more

I had reservation to take me to a medical procedure where they told me I could not drive home after. I ordered it for 30 minutes before I needed, just so I wouldn't be late. Driver calls and can't find my house, then another message driver will be late. Then another message that driver canceled me. Then I'M charged $25 saying that I was the one who canceled. Missed my procedure which was a time sensitive health issue. Never again will I call Uber, and plan to tell all I know not to as well. read more

If i could give uber a negative I would. My husband use to drive for uber and they are a scam of a company. My husband was a 5 star driver and he got kicked out of the app being of violation of their rules. When he had reported a scam and a ticket for someone scamming him out of 200$ on the app saying he was part of a promotion through uber gave him his make model of cars how many rides he completed which made him eligible for the promotion. And got scammed. When he reported it to uber the put in a ticket. He continues to drive and not even 48 hours later he was banned or kicked out saying he violated their code of conduct. He was unable to log in so we constantly reached out because he had about 200$ in his wallet from the two days of rides he did before getting kicked out. They told him he needed to log in through a different device so he logged in through my phone we got in but was unable to cash out so we went through the support option reported it and now I can no longer long in through my phone. This is crazy and ridiculous I do not recommend driving for them because they are thieves. You can't talk to a live person. And they are withholding funds that are not theirs I feel like that's son illegal. Uber needs to get the hell out of here you are playing with peoples livelihood we have 5 kids to feed and support. Shame on you uber !!!!!!! read more

What has happened to Uber? Twice in as many weeks they've stiffed me on a reservation. At least the first time I got a courtesy text cancelling. But today, nothing. No driver, no texts, nothing. Yet they did have the gall to charge me not once, not twice, but three times for the ride they didn't show up for. This company has gone downhill very fast. Do yourself a favor and delete their app. It's worthless. When you need them, they're not there. read more

There is no way to contact customer service if your ride was set up by someone else. I had a ride Wednesday 10/8/25 and the driver was very unsafe. She held the phone in her hand the entire ride. I understand they follow the directions on their phone but it is illegal to drive with your hand holding your phone in PHX. It must be hands free only. At one point she even took her other hand off the wheel at one point to decline a call. She was driving with NO HANDS on the steering wheel. At the beginning of the ride I asked her nicely to please drive with both hands on the wheel and she said "Oh, I do this all the time." I even offered to tell her the same directions to get to my house the phone was giving her to go and she just blew me off. I felt very unsafe and have no way to report this ride as it was set up for me by medical transport. I reported it to the medical transport and they just said they would make sure she would not pick me up again. I do not think she should be allowed to drive if she insists on driving illegally and I have no way to report it. Uber needs to have a method to contact them in this type of situation. read more

Their Uber Eats used to be great. Now deliveries are consistently late, the drivers aren't always the ones sent, food has been stolen, and yesterday the driver who spoke no English delivered the wrong order and in fact the order delivered was Door Dash on the the receipt not even Uber Eats. The response from Uber consistently is "Sorry" . The most recent screw up involved a refund of the order with Uber Cash, but they still charged me for the driver tip which I demanded be reversed and they did not. My recommendation is DO NOT expect service with Uber Eats. It's not there. read more