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    A1 Arizona Medivan

    5.0 (1 review)
    Open 5:00 am - 5:00 pm

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    3 years ago

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    MTM - This is discrimination against a black Kaiser patient

    MTM

    1.3(214 reviews)
    18.6 km

    They do not incorporate technology in a meaningful way. The new AI assistant often mishears info…read moreand after verifying account info doesn't confirm caller to human representative. Despite account notes that I want tire ride to provide my transportation exclusively; dispatch continues to ignore the account notes in all caps and schedules me with veto. Agents then have to cancel and rebook entirely. Recently while on hold; after cancelling for provider assignment error; they immediately reassigned to veyo. As patients we are entitled to pick our service provider, however there is no option to select the preferred provider on the ap or when connecting human agent. When trying to change provider with Maya the AI agent, they immediately try to cancel the reservation with no option to rebook. Veyo is patinas service provider and you had 50/60 chance of driver showing up. Without a phone number they won't even show up as scheduled bc the driver cannot confirm prior to arrival. I can only hope that MYM dispatch starts reviewing account notes when scheduling and allow clients to choose provider i a practical way.

    I had two hour cancer surgery procedure scheduled this morning, which I'm not able to drive for so…read moreI used MTM. NO SHOW then texting me in Chinese (I don't speak Chinese) I called 4 times Only Chinese When I called for help I was hung up on, then spoken oven and then connected to my health plan I'm sure they try hard but they failed today

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    MTM - They left me stranded

    They left me stranded

    MTM - The phone number is no longer in service, no call no chat and even emailed. No one answers

    The phone number is no longer in service, no call no chat and even emailed. No one answers

    MTM - Scrambling last minute for dialysis at 5am.... Awful service showing their late contact.

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    Scrambling last minute for dialysis at 5am.... Awful service showing their late contact.

    A1 Arizona Medivan - medicaltransportation - Updated September 2026

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