Even though I live much closer to another Chevrolet dealership, I choose to bring my vehicle to this location because it's in a very convenient spot right off I-35 and consistently provides excellent service. I recently had my transmission replaced due to the manufacturer's torque converter failure, and the entire process was handled professionally from start to finish. My service advisor kept me informed every step of the way, providing daily updates on the status of my vehicle and the recall repair. I never had to wonder what was happening because their communication was clear, timely, and consistent. I also appreciated that they provided both digital and printed copies of all the service documentation, making it easy to keep records for future reference. The service department waiting area is clean, comfortable, and welcoming, which makes any wait much more pleasant. Overall, this dealership has earned my trust through outstanding customer service, excellent communication, and a smooth repair experience. Even with another Chevrolet dealership closer to home, I'll continue coming back to this location because they consistently go above and beyond. read more

Henna has had my 2025 truck for over 26 workdays and has not been able to figured out what is wrong with it. Wondering if I'm dealing with an incompetent dealership. read more

Bear in mind they have only one tech who works on EVs. This means your EV can wait a week for a simple diagnosis for a problem that isn't electrical in nature. This isn't acceptable. They don't seem interested in helping customers. What's even more discouraging is that I've scoured the internet for better-rated Chevy dealers (because I need work performed under warranty), and there don't appear to be any in the vicinity! read more

(If I could give 10 stars, I would!) I rarely write reviews, but this experience truly deserves one. What started as a simple visit to compare vehicles and get an idea of pricing turned into one of the best decisions I've made. I ended up leasing a Chevrolet Equinox, and I absolutely love it. If you're looking for a great SUV, I highly recommend checking it out. The biggest reason for this review, however, is Richard. After the purchase, I ran into a frustrating payoff issue involving my previous leased vehicle. It was a problem that should have been resolved from the beginning, but instead it turned into weeks of phone calls, emails, and unnecessary stress. Fortunately, before all of that, I spoke with a gentleman from GM Financial in Arkansas who took the time to explain exactly what needed to be done. Without his guidance, I honestly believe I'd still be going back and forth trying to solve the problem. Once Richard got involved, everything changed. He was responsive, patient, professional, and always willing to help. He followed up, answered my questions, verified everything, and gave me the confidence that the issue would be resolved. Excellent customer service like this is becoming rare, and Richard truly sets the standard. Because of him, Henna Chevrolet has earned a loyal customer. I'll gladly recommend Richard to anyone looking for a vehicle, and I'll definitely recommend the Chevrolet Equinox as well. Thank you, Richard, for turning a stressful situation into a positive experience. People like you make all the difference. read more

Henna Chevrolet - Equinox LL 2026 - Car Dealers Near Me - Austin, Texas

Joe and Alan did a great job! Henna had the truck I wanted at the price I wanted. No corporate haggling. In and out in 1.5 hours. I couldn't be happier. read more

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Was in the market for a truck and the previous dealership wouldn't play ball. So, I filled out the form on the Henna Chevrolet website and Aeden reached out to me almost immediately. When we got to the dealership, he already had a truck pulled around and ready for a test drive. It was probably the most chill sales experience I've ever had. There was absolutely no pressure at all. Dickered with the price a little bit. But quickly reached an agreement. As I was already preapproved with my credit union with a much lower rate, the dealership didn't even try to bust my chops with all of the finance up sales. because it was on a Saturday there were a couple of minor hiccups getting all the paperwork done, but they let me drive the truck off the lot that night. I really couldn't ask for a better experience. If you're ever in the market for a vehicle reach out to Aeden Miera @ Henna Chevrolet. read more

Service Technicians refuse to do actual diagnostics and upsell you parts you don't need

Highly recommend Henna Chevrolet for their outstanding customer care! I had a serious HPFP failure on my 2023 Equinox CPO, and while it was a stressful situation, Service Manager Melvin and my advisor Aaron really stepped up to make things right. They ensured the repair was fully covered, provided a full refund for my initial out-of-pocket costs, and even gave me future service credit to compensate for the inconvenience. It's great to see a team that truly values customer safety and long-term trust. If you need service, I highly recommend working with Melvin and Aaron! read more

Don't support a place that won't help its customers. Henna Chevrolet wont cover power train warrant.

horrible experience!!! salesman joe cortez said we had a deal for 24 z06 for $109 495 have it in a text,took a 1k dollar deposit by credit card,then 2 days later said no deal and raised price on vette. said they made a mistake and wouldn't honor deal !!! me and my friend left numerous messages with general manager mark rowe and owners assistant bonnie neither one got back to us to make it right!!! i do not recommended this dealership to anyone!!! they do not honor deals they make take deposits,refund money and then raise the price on the car!!! f minus they say they are honest and have integrity lol Below pic of 109.995 on Saturday Then they raised it to 113.995 on Monday with a deposit on car read more

Henna Chevrolet - Car Dealers Near Me - Austin, Texas

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I bought a new 2026 Chevrolet truck from Henna Chevrolet. Paid cash, not finance. Thought it was new, but the title came today and it says I bought it from Henna Isuzu Truck,not Henna Chevrolet. My contract says I bought it from Henna Chevrolet. BIG MISTAKE! Something kinky going on there. Have to address this with the Chevrolet zone office and DMV and Henna Chevrolet. read more

I brought my car in for the check engine light and they had it diagnosed and repaired in two days. Aaron was my service advisor and he found a way to get me a loaner and consistently checked in about my repairs. Would come again read more

BUYER BEWARE Worst experience I have ever had uying a car, and I have been buying cars for over 40 years. I found a car on their website and called the dealer on Saturday. I negotiated a deal at $109,986.66 with Joe Cortez. Joe insisted on $1000.00 deposit which I sent immediately. They had the car on their website for $109,995. I have pictures to prove it. I spoke to Joe a few times on Saturday and he confirmed we had a deal. I sent him my license and the proof of insurance he asked for. Everything was set for me to pick up the car on Wednesday. Monday I called Joe when I was at the bank getting a bank check for the balance. Joe did not answer the phone but texted me saying he would call me back soon. Two hours later I got a call from the General Manager Mark Rowe, telling me they are not accepting the deal that we made on Saturday after he took my deposit. Twenty minutes later they replaced the original ad with one priced at $113,995.00. This is called bait and switch and is illegal. Tomorrow I will report this dealer to the Texas Dept of Motor Vehicles and the Better Business Bureau. read more

Henna Chevrolet - Car Dealers Near Me - Austin, Texas

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This is the fourth used car I've sold to Henna. Spend an hour at Carmax, drive North a few miles, get an extra $500. Took less than 15 minutes. Easy money! read more

What a miserable experience trying to get some simple repairs done! I was warned, don't go there, they s--k, but they were so convenient. BIG MISTAKE! First a call no it's not the battery, it will be a $686 repair the battery is fine. On a car with 135,000 miles that is just a light coming on but not a real problem, no thanks. Then a call the battery does need replacing and your other dashboard light problem will go away. Huh? Oh, they hadn't tested the battery before and it is failing, the other parts were just needing replacing and not battery related. Oh, so I pay $415 instead of $686 and get one issue resolved, ok I guess it's a small win for me. Does the above scenario give you a sense of confidence and security? It didn't to me and why we had to buy the car at another dealer in the first place because of a lousy experience trying to buy it there. I'll drive across town before I go back there again!!!!!!!!!!!! read more

I've purchased 2 brand new cars from Henna in addition to the service plans to prevent any discrepancies when it comes to repairs. However, the Service Center is unprofessional, takes almost 2 hours for any service and unorganized. It is not well managed and customer service is unheard of here. This is my last purchase from Henna Chevrolet. read more

Henna Chevrolet ha sido el concesionario de confianza de mi familia durante años, desde el primer vehículo de mis padres hasta mi propio Chevy Malibu 2023. Sin embargo, mi experiencia reciente ha sido decepcionante. Mi vehículo tuvo problemas, y Gus me aseguró que las reparaciones estarían cubiertas por la garantía y que el coche estaría listo al final del día. Una vez que mi coche fue remolcado, no recibí actualizaciones hasta que me puse en contacto. Randy, del departamento de servicio, me informó de un problema que podría tardar semanas en repararse, lo cual no coincidía con lo que Gus me había prometido inicialmente. Expliqué que necesitaba transporte mientras tanto, pero después de esperar todo el día, no recibí más actualizaciones. Tuve que organizar mi propio transporte y, a pesar de numerosas llamadas, solo recibí respuesta de Randy al día siguiente, cuando finalmente me dijeron que mi coche estaría listo para la hora de cierre. La falta de comunicación y seguimiento fue frustrante. Randy se disculpó, pero no abordó la información errónea ni las promesas de actualizaciones que nunca se cumplieron. El estrés y los inconvenientes que sufrí podrían haberse evitado con una mejor comunicación. En el futuro, ya no recomendaré Henna Chevrolet, ya que son excelentes para vender vehículos, pero no cumplen con el servicio al cliente ni con sus promesas. read more

I paid $150,000 for a new corvette and took it in WITH A APPOINTMENT!! and Henna Chevrolet said the recall software would take 30-40 minutes and showed up and they said I have to wait 3 hours or more because they had two many people doing express service (changing oil)! The crap all over you and lie about services that they won't perform in a reasonable time frame! Don't go to this place they are the worst! Took it to another dealer without an appointment and it took 45 minutes!! read more

Henna Chevrolet - Car Dealers Near Me - Austin, Texas

I'm not sure why Henna isn't rated higher. The last couple of years, I have been getting my Cruze serviced here. The experience has always been good. This year, I called in to set up an appointment, and it was easy. Henna had my information linked to my phone number, and they had what they needed. I showed up 30 minutes early, and the service line technician accepted my car. We went over a few things, and I left. The service line technician gave me a call a little later to inform me of a small price difference to see if I was ok. When Henna finished the car, they called me again to let me know it was ready. I came back, paid my bill, and was on my way. Henna does have free coffee, TV, and wi-fi in their waiting room. They also have clean restrooms. Thanks, Henna, for another nice day. read more

I give them five stars. Alex was the salesman. He was excellent. The whole place was very friendly fast. No pressure. I would recommend them to anyone five stars plus. After I wrote this review, the main thing I asked the finance guy was was there any warranty on the car? Mike Lopez said there is none. He handed my son a paper and said this is from the dealership come to find out he charges $2100 for a tire warranty. He said there was no warranties on the car so he lied and he's crooked as they come. We have called the dealership and they're supposed to take care of it I hope they do. if not, I'm going to send channel 5 news out there to expose him. Beware of the scam. I change it from a five to a three if I could give Mike Lopez -5 I would. I figured three was fair because everybody else seemed OK. read more

I heard a commercial on the radio from Henna Chevrolet stating they do not practice deceptive sales or finance games. I am going to have to disagree, and believe that not all the employees got that memo! I had been looking for a used work truck for several weeks, and did a cold stop at Henna Chevrolet. Though things started off well, I was approached by a salesman in the parking lot and inquired about three pick up trucks that were on their lot. I informed the salesman I needed something safe for me and my kids to work as a family business, and I informed him the vehicle I arrived in was a trade-in and asked if they would, as stated on the radio, offer me $500 more than the competitors. Bottom line I was told yes! I then said I had a second van for sale that I would be collecting the funds for that afternoon so I had a budget. Then I inquired about one of the trucks specifically because it was white for my Painting business. It was a 4 x 4, which I really did not want and it had a little bit more bells and whistles that I needed. Again, I informed the salesman that the reason for this purchase was so that I can downsize my insurance payments and that I would have a vehicle safe for my two teenage kids that work with me as I am a single father. There was no sticker on the pick up truck, or on the handheld device that the salesman had. He could not find the vehicle or the price so I followed him into the show room and he looked on the computer and quoted me $45,000 after taxes and such closer to $48,000 I was told. Since I hadn't had any luck for weeks, I decided to stretch my budget a little bit although the truck did not have the side steps and it was a 4 x 4. I decided to stop searching and purchase the vehicle, so I inquired about maybe financing a small portion so I can afford to put side steps and a camper on the back so I can work out of the truck. The salesman agreed that was smart and said he could probably get me a very low payment per month. He never suggested there were brand new vehicles on the opposite lot for less than the price he quoted me for the used vehicle. And one can only assume a brand new Chevy is going to be way out of my budget. I submitted my information, which the salesman brought to his finance manager. I sat for two more hours, waiting to hear news, yet I was never asked for paperwork or pay stubs to prove I can pay for the vehicle. I asked once again, what was the bottom line because if the finance was going to be an issue I would have just payed for the truck in full today with a check and can prove I had the money! Salesman informed me the sale was going to go through so in my mind I'm thinking $8000 was being financed and once again what was the bottom line. I was informed the finance manager would go over that with me but I'm all set. Congratulations. When I got back to the room 3 1/2 hours later, I was shown a computer desk top integrated table where the finance manager scrolled through very quickly, and had me sign several documents on a desktop and then handed me the keys and an envelope with a USB in it no papers that I could review. Believing I just got into a $8,000 - 10,000 loan, I wanted to set up a payment plan. I called the finance lenders phone number that was on the envelope given to me, and it was an invalid number. I decided to have my daughter open the USB on her computer to locate a phone number only to find out I had been put into a $26,000 debt immediately I called the salesman and asked him to rescind that contract and allow me to come pay for the vehicle in full. Instead, he decided to chuckle and push me off to the floor manager, who stated, "Well, it sounds like you have all kinds of money. If I were you, I would call in and pay the truck off with the finance company. We can't do anything about it here." When in fact, I did find the accurate phone number for the finance company and they explained to me, they would, in fact untangle the loan, but it would have to be done at the dealership. The bottom line is, I could have gotten a brand new vehicle on day one with no debt incurred. read more

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ask for Aeden Miera to be your agent!! wow wow wow. great experience dealing with Aeden, he helped me with all the questions i had and was super clear about everything. didn't try to finagle me at all. i got the car i wanted, everything worked out great! this was my first financing experience and he put me at ease through the whole process. super thankful, will always refer and deal with him in the future! read more

We purchased a vehicle from Henna Chevrolet in July 2022 and they sold us a truck with a warranty. We recently took our truck in for service and we are being told that we cannot use the warranty because the truck has a super engine. This is how we bought the truck from them but they failed to notify us! Doesn't make sense! Beware and do not buy from them! Mike Lopez is our finance guy and is inexperienced if you ask me. How could they sell us something we would never be able to use. No stars! read more

TLDR: Used car manager told us he would rather sell a used truck to auction rather than bring the price down $500 for a truck that had been sitting on the lot for over 100 days. It ended our conversation. I used to trust Henna but not anymore. I purchased 2 new cars from Henna over the past few years and vouched for quality service to a friend. I brought a close friend to Henna to look at a used truck and had the most unpleasent experience I have ever had at a dealership. The used car department has ruined Henna's chance for my family to ever buy new from them again. To make a long story short, a used Nissan Titan was on the lot for $27995. It had been on the lot for over 100 days as of 1/24/2024. We made a few offers and used cars told us there is no negotiation. We eventually asked for the used car manager. Our salesperson told the manager who sits behind a glass wall that we would like to talk to him. He ignored us for 20 minutes making very clear that he didn't care to speak to us all all. It was insulting and imbarrassing and before we walked out I reached out to the front desk to get his attention. We were not rude in any way, but I still told the manager that I was a loyal buyer and I brought this friend in good faith. I asked why there was zero negotiation and he said they were going the way of Carmax. He then asked our price, we said $26500. Use car car manager responded with $27500. We told him we could do $27000. He told us he would rather sell it to auction then give it to us for $500 dollars cheaper. So we left... it was awkward, we felt like we were the bad guys and they didnt ask for a number or anything. All for a used vehicle negotiation ask for $27000 from the list price of $27995. Use car manager was rude, the car salesman was rude. Just told us that Henna has changed and doesnt care about loyaty. Don't give them the time of day. read more

Henna Chevrolet - Car Dealers Near Me - Austin, Texas

My husband and I drove to Henna today based on the online ads my husband has been seeing. He has a truck that is a better and nicer than the one was looking at, but it has quite a few miles on it so he was exploring his options. After 5 - 10 minutes I was flabbergasted that nobody had come out to assist us. I walked inside, and again nobody helped me. I looked around and found a group of salesmen huddled up in a circle chatting together. I asked them from across the sales floor, "anyone able to assist my husband?" One guy left the pack and came out to help. Unsatisfied with the first truck, he tried another truck with more upgrades. We went inside to begin discussing numbers and the salesperson straight up told my husband that 1) interest rates are too high right now, 2) the truck is overpriced and 3) they should be offering more rebates or something soon because the trucks just aren't moving/lack of current interest. He even told us that GMC's (what my husband has) is just flat out a better/nicer truck, it's what he has as well and doesn't think this is the best deal for him. So, with that, we shook his hand and left. (Two of the stars are for honesty) read more

Used cars sales - Just walk away We were out front for a while looking at cars, no one came out, walked up front and heard the doorbell warning go off, no one came out, so we walked in and they were all doing something, not all of it work. One of the sales guys seemed nice enough at first, the other not so much maybe he didn't want to share the sales commission or something, but if you don't meet the price they want it's pretty much a "Don't let the door hit you on the way out" Find another place to buy whatever your looking, I hate to see if the auto had issues how they handle it... read more

The issue was finally resolved but not until a late payment notice was sent to the credit bureau.

RUN, don't walk away from this dealership. I'm based in California and purchased a used AMG Mercedes-Benz from this dealership to have it shipped here. Initially, everything seemed fine. They gave me the typical sales spiel: "We don't have much margin on this car, I can't take anything off," which I expected. However, I managed to negotiate $750 off since the car was already decently priced. According to my salesman, Omar, the car was in "perfect condition" -- clean, gorgeous, and ready to go. I put down a $5,000 deposit, and that's when the nightmare began. Because I was an out-of-state buyer, they claimed they couldn't process my loan in the "typical way" and insisted my bank had to send them a check -- even though they're supposedly a "preferred dealership" with my bank. For over a week, I found myself stuck in the middle, bouncing between the bank and the dealership. I even had to arrange conference calls between the two to sort out issues the dealership kept raising. Frustratingly, each time I thought we'd resolved everything, the dealership seemed to "forget" what had been agreed upon the day before. Ultimately, I had to jump through hoops and get special accommodations from my bank to write them and mail them a check. When the car was finally delivered by a third-party shipping company (which, by the way, provided excellent service), the issues became glaringly apparent. While the exterior of the car looked clean at first glance, there was a noticeable mark on the driver's side door near the handle. The interior was a completely different story. It was dirty, with stains, smudges, and even trash (wrappers, coins, etc.) left inside, as if no one had bothered to clean it. But the worst part? The SMELL. The car reeked of cigarette smoke, as if the previous owner had probably chain-smoked a pack a day inside it. This was conveniently omitted in their glowing description of the car as "beautiful, perfect, and clean." Removing the smell required three odor bombs, new air filters, steam cleaning, and a $200 detail -- and even then, the odor still lingers. When I reached out to Omar to complain, his dismissive response was, "I drove the car; I didn't get the smell. I'll send you some spray that we use." Either he has no sense of smell or simply didn't care. My family couldn't even endure a test drive with the top down (it's a convertible) because the stench was so overpowering. This dealership is nothing but a group of sharks, liars, and fraudsters. They misrepresent their cars, fail to take accountability, and leave customers to deal with the fallout. I wouldn't trust them again if my life depended on it. Save yourself the stress and go elsewhere! read more

I recently bought a car at this dealership and I had a wonderful experience. I looked online and found a pre-owned car that I wanted. I called the dealership and Carter picked up. I went to the dealership the same day to look at the car. Carter was expecting me and I didn't have to wait. When I arrived he took me to the car and got the keys so I can test drive it. I was satisfied that the car was in great condition and drove well. I let Carter know I had some more shopping to do that day and I will him know if I'll be back for the car. I ended up coming back and made a deposit. Carter needed another day to have the car serviced and the loan documents ready. When I arrived to pick up my car a couple of days ready everything was ready. Earlier in the day I had my mechanic check out the car and after he rates it satisfactory I went ahead to complete the deal. My experience with the finance guy was smooth sailing and quick once I finally got in there. I would buy a car from here again with Carter after this experience. read more

Henna Chevrolet - Car Dealers Near Me - Austin, Texas

Henna fraudulently concealed structural damage by not providing the full car history when I requested the vehicles history. Multiple auto professionals have referred to my car as DANGEROUS. In addition to concealing structural damage, they've taken advantage of my lack of mechanical knowledge by lying about a coolant leak. The Henna mechanic told me they just forgot to tighten the coolant when doing the oil change. I trusted them which was a HUGE mistake. When it started leaking again few months later I took it to another mechanic who said there was a crack that Henna tried to hide with sealant rather than being honest up front when I bought the car. When addressing these issues, Henna was more focused on selling me another car and making more money off of me than trying to rectify the issues/concerns. Not what I expected from a local dealership who says "We'll stand by you". UPDATE: I was able to connect with the GM. He was professional, responsive, timely and we were able to reach a reasonable resolution. read more

This is now the third time my WORK VEHICLE has been back here at Henna for repairs. The first two times it was because of the vacuum pump. Which was 4 months each time and this time it was a piston that was damaged from the motor. And instead of replacing the whole motor, which was what they had originally said and recommended..... to then coming back to us and stating that it was solely a piston! To us now waiting for a dipstick?! Like what in the actual hell. So I therefore believe that they may have just damaged other parts in the motor. These work vehicles are the most unreliable, unfit, and you will not be able to find any parts for them. Even the dealer "in the whole country" will not be able to find them for you, even if you have warranty. Travis sold us this vehicle, Dale is the commercial service advisor, and Mark is one of the owners and you can't ever seem to find him there. Either way I don't think he would be able to do anything. Everyone has seen Mark D.Rowe but when you are looking for him you will not find him. Please do yourself a favor and save yourself from a nightmare. Do not come to Henna Chevrolet and do not buy a Chevrolet truck. They are trash especially the new ones. If you do small research about henna or Chevrolet trucks. You will see that what I say is NOT a lie. read more

Henna Chevrolet - Bought this brand new 2021 4500 Box Truck, still under warranty. And this is now the third time it has been back here. - Car Dealers Near Me - Austin, Texas

Mark Wilson in the service department was very helpful and informative. He went far and beyond to get the answers I needed for my vehicle. I couldn't have had a better experience here. If you come to service your vehicle here, go to Mark! He is the truest definition of customer service at it's best! I will be back for sure, Thanks Mark! read more

Henna Chevrolet - Car Dealers Near Me - Austin, Texas

This delarship is worse delarship I ever seen,horrible customer service, I called many times a few days ago to make an appointment for service they told me today we are gonna call you never called back now about 1 week is joke,I called covert chevrolet great customer service same day service read more

Go see Tony E if you want to sell your car. From start to finish his customer service was great! He was very professional and help me from start to finish. Henna Chevrolet should be your go too to sale your car. I can say I'm happy. Coach Harvey was great to the shuttle service was great! read more

AVOID SERVICE DEPARTMENT , long history is frustrating to deal with them, over the phone they keep hanging up, service front desk operators have attitude, this all department is chaotic! read more

This review is regarding the dealership of Henna for the new car purchasing, NOT service related (though I have service feedback, which is also positive). First and foremost, in today's auto climate, vehicle purchase experiences can vary WILDLY. There seems to be a shortage of vehicles and dealers tend to capitalize on this and charge exorbitant fees, dealer fees, and unnecessary and unwanted dealer add-ons. While I found this to be common practice, Henna did not engage in this activity. I do a tremendous amount of research and it's exhausting to contact 20+ dealers both in and out of state to find what I'm looking for. I was shopping for a full sized truck and arrived here because they had a discounted Silverado that had been sitting on the lot either 60-90 days. Discounts are typically few and far between in today's market. I met with Roger who was fantastic. He was friendly, forthcoming and upfront about everything. After I wasn't overly impressed with the full-sized he said there was a Colorado that was coming in and I was welcome to look over the build sheet. I had been wanting a Colorado since last year and it just so happened this particular build was basically everything I wanted. While historically I would never pay MSRP for a vehicle (and never have in all my years of buying vehicles), unfortunately that is not the world we live in anymore. I understand that demand is high and supply is far less than plentiful. I put down a deposit and waited the few weeks for the vehicle to arrive. On a gloomy and rainy day I picked up the new Colorado and was very pleased. The actual purchase process was not painful (though it's never really pleasant, is it?) and I drove home in the rain. Roger has been in constant contact with me regarding the vehicle, checking up, even washing it and putting an additional tank of gas in the vehicle. The Henna Chevrolet dealership is incredibly laid back. I don't believe they even work 5 days a week. The "new car showroom" is an empty space and there are never any customers inside. It's just a different experience. Not bad, just different. I appreciate the efforts Roger made to assist me and I never felt like he was being deceptive or using cheap salesman tactics to just secure a sale. It can be nerve-wracking these days to shell out 30,40 or $50,000 for a vehicle. I was pleased with my experience and have no hesitation in recommending Roger at Henna Chevrolet for future business. read more

Henna Chevrolet - Car Dealers Near Me - Austin, Texas

Yeah, nah. Clueless people and reprehensible customer service. We sold a car to Henna and after over a week have still not been paid. When we called to check in on the delay, which we should have been handed a check in person, we were greeted by a woman who seemed to think it was appropriate to chastise and berate me about how the title (which was clear and in my name) had to be paid off before they could pay me. Let's hope she's having a bad day and we're the only ones who get treated this way, but based on other reviews, I don't think that's the case. The $500 more than Carmax that Henna pays for your car isn't worth the drama. 0/10 would rather get my cavities filled with lava then deal with Henna again. read more

Service department So I had called the service department because i was having issues with my truck that is still under warranty. When I had called they scheduled me to drop off my truck on Monday April 18th. So I waited another week and dropped it off that day. So Monday the April 25th I asked for an update on my truck and this is what I got "Good Morning , the young man has not had the chance to look at your truck yet , will get with him this morning." Didn't get anymore updates that day. And today April 26th I asked "Has my truck been worked on yet ?" They said: "not yet , truly apologize for the time its taking". My truck has been there a bit over a week and have yet to touch my vehicle. I really don't get what was the point in dropping off my truck on the day they asked and have it there for a week with out touching it and then possibly wait longer while the labor is happening. I asked if I need to pick it up and arrange to take it to another dealer and didn't get a response from them. I wouldn't be having an issue if I had a loaner car but I don't. read more

The parts department is CLOSED on Saturdays, even though it says they're open on the website.

Warning! Stay away from service department! Lies about how long to diagnose issues. TWO weeks later and calls not returned and main issues not diagnose(warranty issue Henna "fixed" a year ago) Told me I would have to buy $605 worth of batteries to continue service. Save your time and money and go elsewhere like I am having to do. read more