I was pleasantly surprised by this experience. Paul was so polite and respectful of me, my family, and my home. My four-year-old napped through the entire installation. He did an excellent and thorough job mounting our 55" TV on a mount I provided. Totally worth the peace of mind and the lack of stress of not doing it myself. read more

Touch tech updated and cleaned up my IMAC. the result, so far, is excellent. Much faster operating and not shutting down oddly. Brian picked up and delivered the computer. I would use again. read more

Needed help mounting two TVs. Prices were objective and competitive. Very friendly and capable technician. Came early and got the job done quickly. Customer service was great. Will definitely go with them again. read more

Installed a Nest doorbell at our house. Very nice job.

Joseph was great! He was early, super friendly and so great to work with. Would totally use him again if needed.

My mother is elderly and was having connectivity issues with her television and wi-fi that was beyond my troubleshooting abilities. I had her call these guys and they came... took two days and multiple hours but they didn't give up, and they fixed the problem. They were courteous and, most importantly, took the effort to get to the bottom of it. I'm so glad to have a company we can refer my mom to and know she isn't going to get ripped off or taken advantage of. Thank you so much! read more

We contacted HelloTech to have a 65" tv mounted in the corner of the room on a full motion mount. Ryan was incredibly helpful, and we couldn't have been more satisfied with our service. He showed up right on time, got right to work, and finished the job faster than I would've ever imagined. Highly recommended for anyone else and would use again in the future should we need any additional work done. read more

First I'll review Geekatoo as an alternative to the Geek Squad, then the person who did the service. If you don't want to read this long review, then suffice it to say that I decided to go with Geekatoo and was very satisfied with Geekatoo and the technician who did the install. Here's the longer version: I was looking for someone to help install a new Blu-Ray player and AppleTV. We had our current system installed by Magnolia Audio about 7 years ago. The entrainment system sits near to the TV. The TV is above the fireplace in a nook. All wires are fished through the wall via a pre-installed conduit. The DVD player that we had was hooked up using component video, the Cable box was hooked up with HDMI, and the Xbox 360 I hooked up using pre-existing older Xbox connections. We had the cable box upgraded a few months before and during that install it screwed up the audio for the DVD player. I figured it was good enough incentive for me to upgrade some of the other equipment and come into the 21st century :). The reason why I wanted help was because I wasn't confident about how all the wires were connected and how to get the new components properly set up using HDMI. Plus the back of the entertainment system was overwhelming and all the wires were zip tied together making it difficult to know what was what. My goals were to remove the Xbox, DVD player, and older universal remote IR wiring, hook up the new Blu-Ray and AppleTV, reprogram my Logitech universal remote, and fish the new equipment wires through the wall to the TV. I researched and compared Geekatoo to Geek Squad. First off Geekatoo had a much simpler pricing structure than the Geek Squad. The Geek Squad choices were not very clear and didn't quite fit into what I was looking for. Geekatoo was very straight forward. I filled in a pretty easy to use form and based on what I requested was given a quote. The home theatre set up was a $129 flat rate. I was given an option to upgrade to 2 higher plans that would give me additional service calls and support (depending on the plan). I opted out of that since I believed that I could handle everything else moving forward. Finding a similar service on the Geek Squad was not as straight forward. For $99 I could have gotten a home theatre "consultation". All that provided was an evaluation of what I needed and then I believe I would have gotten an estimate from there. Then I could choose a follow-up service at an additional call. If I was starting from scratch maybe the 2-step process would have been ideal. There was also a $149 TV & Video Setup option but the listed services didn't cover everything that I wanted. Plus it was $20 more than Geekatoo. Also, the Geek Squad reviews were not consistently favorable. Based on all that I opted for Geekatoo over the Geek Squad. Another deciding factor was that Geekatoo offers weekend options. Everything ran relatively seamlessly. Geekatoo had great follow-up emails and reminders. The person who took the job, Charles La Due, was prompt, easy going and did everything on my check list. I did have to run out and get a longer HDMI cable since the ones I had were too short to fish through the wall. I didn't blame that on Charles since we had discussed supplies prior to the scheduled date and he said that I might have to purchase another HDMI cable if the ones I had weren't long enough. I will definitely consider Geekatoo and Charles again if I need any additional home theatre help. read more

The tech was both friendly and knowledgeable. He was able to remedy the problem that I had struggled with for months in a short time. I will use them again for my computer and tech problems. He was also a good instructor. read more

David came the very next day (on Saturday) at a time I picked. He was punctual, communicative, and explained clearly everything I asked about. He did the job quickly. Much easier to deal with and a better value than the big squad company. We will call David again next time. read more

Patrick was very friendly and personable. And he called to say he was running early and asked if that would be okay if he showed up earlier than scheduled, which was great! He fixed our problem and provided advice to keep our computer running smoothly in the future. We are very satisfied with our experience! read more

I got the runaround trying to schedule an appointment with them. They show available appt times for my installation but, after choosing times, they message me to choose another time, but their link does not work. By phone they offer me a time, but later message "would I like to choose a different time?" And the link does not work. I gave up. Very unprofessional. read more

I needed an old AV receiver replaced. Technician had it finished in less than an hour, went through the set up with me and TADA, I'm happy as can be. Tech was friendly and very knowledgeable. Thank you, Hello Tech! read more

Gregor in Seattle was our HelloTech installation guy. Two days before (is when I asked for it, same day) he called me and just made sure if he needed to bring a ladder or anything extra. He was a great guy and had the Job done quickly and professionally. Hellotech is recommended by ring. read more

I downloaded Windows 10 and immediately ran into problems. After exhausting my limited resources, I called Geekatoo for help. They quoted a reasonable price and seemed to understand my problem. The technician showed up, was very personable and got my computer up and running. He left. I went to explore the changes in Windows and discovered that I had basically NO programs left. Then I noticed an icon on my desktop that said "removed apps." There were over a hundred programs listed, some of which I'm sure are sub-programs of things I use, but Office, Photoshop, my printer/scanner drivers, my genealogy program etc were all gone. My cameras were no longer recognized. I immediately called the tech and he came back. He stayed for a couple of hours and loaded some of the programs that I had discs for. I then spent the better part of the next week trying to restore my remaining programs and drivers. I emailed tech support and explained what happened. Unfortunately, in the process of restoring Outlook, the original tech apparently typed my email address incorrectly so I didn't receive the response from the support team. Since writing my initial review (which I've now edited), tech support has been very responsive. They sent me a copy of the initial response that went to the wrong email address (NOT tech support's fault). The initial response addressed part of the problem, but didn't recognize the larger problem. At this point, the jury is out on whether I would use them again. They have offered a free service call in the future, which I feel is a fair response at this point. read more

Amazing Company!!!! I called one day and the next day David came to my house. He is a my HERO. He is very knowledgable, explains everything very clearly & friendly. He knew what he was doing and had me go through all the steps. I appreciate his manner, he didn't talk down to me. He was respectful and fantastic. I am a big fan of HellTech and David. I have already told 5 people about my experience. I am very grateful and thank you. Faith read more

We had a wholly positive and professional experience, had all of our (many) questions answered about the product and app, and received excellent recommendations for our unique set up. Our system is now up and running. My colleague and I highly recommend Joseph Moniz. We will be requesting him for our follow-up service call to install our doorbell cameras when they arrive. read more

Great job setting up my Ring video door bell. Very knowledgeable and quick. Easy and flexible scheduling.

We only have used HelloTech once but based on the ease of making an appointment we will call them again. Eric did a great job, really nice guy. read more

I had a TV mounted in the bedroom and it looks fantastic. Paul was awesome! Really knowledgeable and made sure I received what I wanted. Price was very reasonable and I was able to make an appointment, arrived on time and did a great job. Way easier to use than GeekSquad! read more

I just dumped Geek Squad. Hello tech did an amazing job for me today getting rid of some nasty Trojans in my Registry plus some nasty malware to boot. No wait time, I was connected immediately. read more

Curtis was awesome, knowledgeable, friendly and suggested safe options to mount the doorbell even if it meant uninstalling the mounted bell from the already mounted position... loved him!!! read more

Charles was excellent. On time, professional, and took the time to make sure the job was done right. A+.

Charles was very punctual, professional and knowledgeable. He helped to set up our surround sound and took the time to answer my questions and walk me though the process of using it. Very effecient and helpful. Highly recommend. read more

These folks are amazing, and I am so happy with each experience. The follow through is great!

HelloTech (via Amazon Home Services) mounted a 70" TV in my bonus room. I appreciated that HelloTech was able to accommodate my request and get someone to my place at 6pm (the latest Amazon would let me schedule is 5pm). Paul, the service tech, actually arrived a few minutes early and was patient and courteous while working with a mount that I had provided (mount was from Costco). Both my house setup and mount were more challenging than expected - I have very thick drywall - but Paul did his best to carefully make sure the tv portion of the mount was correctly aligned and the wall mount itself was sturdy enough. My TV weighs over 100 lbs, so getting it onto the wall was pretty tough (took 3 people!), but we got it done and it looks great. Thanks to Paul for the hard work and maybe I'll get you and HelloTech to do my second TV mount. read more

Tech was fabulous, did a great job, was very knowledgeable, explained everything clearly, walked us thru set up process, and was extremely personable! read more

Called the night before the appointment and confirmed our time and place and problem to be solved. He sent an email when he was in-route. Arrived promptly on time and offered to remove his shoes. He was knowledgeable, professional and easy to work with. I would highly recommend his services to anyone needing assistance. read more

I had an issue that had been bugging me for over six months; could not get Big Fish Game Manager to work correctly, couldn't download new games. Curtis worked with me, step-by-step, and we figured it out! It took us 90 minutes, it wasn't an easy solution to find, but he hung in there and we got it. I am so relieved and so grateful! Highly recommended! I will request Curtis next time I need help, it was so nice to have someone closer to my own age, it was easier to relate. read more

Was hoping I didn't make a mistake but I am a believer now. I will choose HelloTech from now on. Paul was friendly, listened respectfully, and completed the job. I am positive I will be calling in the future, as I am NOT technically adept! Thank you, Paul!!!! read more

I can not say enough good things about the website, customer service and most importantly the incredible tech that came out and connected my new router to my existing internet. He went above and beyond to make sure all my devices were connected properly and that the connection was performing properly. read more

Easy to make online appointment. Samuel was prompt, extremely knowledgeable, patient and kind. My very messed up TV / Soundbar system finally was configured correctly. Don't hesitate using this company - ask for Samuel! read more

David was friendly, courteous, professional, and knowledgable. He got my wireless printer set up in less than 1 hour; something it had taken me 4.5 hours to try to do with no avail. He called me ahead of the appointment to check in and get the details and arrived promptly. My noisy and sick 11-month-old didn't seem to phase him. I can now print from all my computers, phones, and devices and scan to my email and to my computers. He even offered to go a little above and beyond if I needed any other wireless devices added to the printer access. I was slightly disappointed that it would have cost an additional $130 for a part to be installed so I could have the printer work wirelessly in my first choice of locations (right next to my office desk), but I wasn't surprised necessarily that it would have taken additional equipment to get my wireless printer to work so far away from my router, which is essentially in the basement (although my old wireless all-in-one printer worked just fine by my desk). Overall, I'm really glad I used Geekatoo and I will definitely use them in the future and recommend them to others for tech services. The price was very reasonable for the amount of service I got and the peace of mind knowing that if they couldn't fix the issue, then I didn't have to pay. Plus they have a 30 day guarantee, so I know if I have the wireless issue again with my printer in the next 30 days, that they will come back for free to try to resolve the issue. read more

My tech was extremely helpful and friendly! Easy to talk to about the problems and we even had a discussion about computers while he was fixing the issue. He even took some time to look at my father's laptop issue very briefly with no charge! My technician even was so nice as to provide me with a service warranty just in case the problem occurs again. read more

Geekatoo is Ok when getting new work orders, however, the follow up trouble problems SUCKS! they ask you to press 1 and someone will get back....I have been pressing one, calling their number with no results. Its been 3 days now and my issue has not been resolved. I should have known and had my problems resolved by GEEKSQUAD. read more

Wonderful all around; we couldn't have asked for a better experience. Ryan, our tech, was friendly, knowledgeable, and a good communicator, both over the phone prior to the appointment and in person during the installation. He went out of his way to secure the parts needed to keep a next-day appointment and to complete the job at that time. We had our 55" TV wall-mounted to a full-motion bracket, plus he connected and mounted our sound bar and BluRay box. Ryan even asked for our vacuum cleaner so he could clean up his drywall dust. And the overall total cost was a good $200 less than a competitor's estimate. We will definitely be calling him for future tech stuff. Highly recommend. read more

Yes David was extremely helpful and knowledgeable. Friendly, clean, and trustworthy. Very happy with his service.

How amazing is this company? They popped up on the internet as I was typing in the Geek Squad - so glad I called Geekatoo instead. An agent answered the phone and said someone would call within the hour. John Luna called me back immediately, was able to come over in 45 minutes (the same day!!!) and fixed the problem even better than I originally had my equipment working and all for $99. FANTASTIC!! The best money I ever spent. EVERYONE, please call Geekatoo for all your Tech Support. Thanks again! Mary Ann read more

Jay was extremely helpful in resolving my computer issues (Windows 10 and my laptop have a definite love/hate relationship even after all these months). He was patient, professional, and knowledgeable. Ta da! All fixed! I am a happy HelloTech customer. One hundred thank you's. read more

Excellent quick knowledgeable service! I would use them again. Best Buy's Geek Squad was over a week out for an appointment and I got one the next day! read more