Stay as far away as you can from HelloTech! They total scam you into unbreakable contract. The people they send to your house are in on it. I immediately filed a complaint and by the time they got back to me it was past the 30 cancel policy. I've tired numerous times to connect with them and all I get is the run around! I hate to sounds stupid but HelloTech just plan old sucks!!!! STAY AWAY!!!!!! The tech asked for a towl to clean with but as you see he did nothing with it he asked me to! There were 2 bolts left in the old mount and he asked me if he could remove them and I said ok then he changed me another 150 bucks but didn't tell me it until I received the bill after he left! I could go on and on but I strongly advise stay away no customer service nor do they care. When i complained about the installer they said thank you for letting us know but offered nothing!!!! read more

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I booked an appointment with HelloTech to have a TV mounted. The tech was supposed to arrive between 1pm-5pm. I sat home all say and the tech was a no show! They never called or emailed me. So I rescheduled for the next day between 9am-12pm, no show, no call, no email. Figured one more try, rescheduled for the next day, guess what? NO SHOW, NO CALL, NO EMAIL. I cannot believe this company is in business and I am not even sure it's a real company because I was never able to contact anybody. It also took almost 3 weeks to have the hold released on my credit card that they put for the service and the only reason it was released is because I can contested the charge with my credit card. I would not recommend this company to anybody.! read more

Update: to (would have been if our second experience had been our first) Joseph truly came to the rescue! He called ahead to connect, arrived earlier than scheduled (which we appreciated), and walked us through a clear tutorial of our devices. He offered smart, practical recommendations and helpful tips for safeguarding our home. Thank you, Joseph, for the fantastic work and the quick setup today! ----- Cove Security arranged for HelloTech to install our security system. While their website lets you track the technician in real time, the experience was far from reassuring. It showed the technician would arrive early, so I went outside at the expected time--only to see no one. The tracking map displayed him across town and never moved. Shortly after the scheduled time, the status abruptly changed to say the appointment was "unserviceable due to customer no-show." When I contacted HelloTech via chat, they said they couldn't reschedule for the same day. On top of that, despite the website stating "pay after service," we were required to pay upfront. This experience leaves me questioning both the reliability of the installation process and whether Cove will truly help protect our home. read more

The tech cancelled his appointment. I found another vendor. After I found another vendor Hellotech assigned another tech, then charged me $50 when I cancelled him. read more

Total failure as a service company!. And they have my credit card number! I scheduled a tv mounting several days in advance for noon on a Saturday. At 10am on the scheduled day, tech calls says he can not do it at noon. But will come at 5pm. I have plans for the evening that I cannot change. Hello Tech does nothing. No communication. No one answers hello tech phones. Phone menu says my order is pending. It's nearly 12:30. No it's not pending they cancelled it. I will be calling my credit card company to report fraud. read more

Booked an appointment through my home warranty company last week to get my NEST installed, and these were the guys assigned to my project. I was emailed a confirmation along w/ the name of the tech (Nathan) that would be stopping by. Went to their website to check out their company, and they got glowing reviews. Today was my appointment so I took the day off to stay home. Forty five minutes before my appointment, I got a text saying that Nathan was on his way. Two minutes later, I got a text reading it was cancelled because "customer is a no show." I called the customer service and spoke with the rep about my appointment being cancelled and the reason for it being cancelled. I asked for an explanation and she said she was not sure why I would've gotten the cancellation when my appointment wasn't even up yet. She stated she was going to escalate the issue, and she was going to get me an appointment asap. She sent me an email while I was on the phone which stated "your job is being assigned to another tech", and that I would get an email soon when someone picks up the job. She was very apologetic thus the one star for this review. After a couple of hours, a tech named Ali had been assigned to my project which I was notified by email; he was going to be arriving at four pm. Four pm came and went, and I received another text reading, "the technician previously assigned to your HelloTech order is no longer available. We'll contact you as soon as we have an update." A minute later I received another text reading, "Hello, your assigned tech is unable to make your appointment. We are still searching...Please give us a call with two dates and windows of time so we can find the best technician for you." There is no way I am going to contact this company to schedule another appointment. I am not sure who those people were that provided those "great" reviews in their Hellotech website. But, this is my experience with this company and there is no way in heck I would recommend them to anyone. Do not waste your time or money. Listen to the recent Yelpers who gave poor reviews of this company. read more

Charles came to mount our 75" tv today after our Black Friday purchase was a little too impulsive. We put a request in Sunday morning, and had it on the wall by Tuesday morning! Super quick service, and great communication! I got emails and texts every step of the way, even when he was leaving his driveway to head to our house. read more

HelloTech - 75" tv on the wall. Great service. - IT Services & Computer Repair Near Me

Do NOT use! They sign you up for a membership it's hidden when you schedule a service. They cancel appointments same day and damage your property and wait until you catch it. Avoid this company unless you want more problems to deal with! read more

HelloTech - IT Services & Computer Repair Near Me

After using Hello Tech for years, I had a terrible experience this week. They set three appointments for remote help and did not contact me during the hours agreed. They told me they tried to call and that my number was unreachable but they were able to text me and email during the agreed times. If you need help, I suggest you contact someone else. read more

horrible. the tech couldn't fix our problem. it took him 15 minutes to determine that he couldn't fix it. this is a scam rip off. they will lock you into a yearly contract that can't be broken. after 30 days, you're locked in for a year. do not use. read more

No show as scheduled! I got scheduled twice but the assigned technicians did not show up and they didn't call to let me know the reason. Waste of time! read more

HelloTech has cancelled three times. I sit in the condo waiting for them, and hear back a half hour past the scheduled time that they need to reschedule. Completely unacceptable. Can't recommend these guys at all. We are usually out of town, and can only meet at certain times, building a schedule around when HelloTech will come. Has not worked. Three different times. Time to call Geek Squad. read more

Do not recommend. Services we paid for were not completed- we were only refunded half of the total we paid due to a sudden added on charge of mounting above a fireplace. This was not disclosed and the service provided was not worth the money. read more

Utterly incompetent, DO NOT BOOK WITH THEM. i tried to book a coax cable install and the first tech showed up with no equipment and asked if i had a ladder to borrow. Then it took weeks of booking and re-booking because every time I booked an appointment they would cancel the day of, or the day before. Then it was up to me to organise a new booking. This happened 5 times then a tech came and hourly early to the agreed appointment time but I couldnt let him in because I needed the landlord present (at the agreed time) so he cancelled the job and told me to book another tech. THEY ARE SO FRUSTRATING AND APPEAR TO BE WILFULLY INCOMPETENT. I tried to ring them to escalate the issue or speak to a complaints department..surprise surprise they do not have one. not good value read more

Employee threatened me! I purchased a TV through Walmart and their install service was HelloTech. Their employee didn't explain the process or ask how I wanted the TV mounted. When he was done I said I was disappointed and asked why he didn't properly communicate. He started screaming at me so I asked him to leave, he threatened to call the cops on ME (lol) and refused to leave until he took a bunch of pictures of my apartment. Customer service won't acknowledge the situation and sends a template response that the TV cannot be moved because of my wall (I have never asked them to move the TV). Truly scary experience - beware of this service. UPDATE: over a month later HelloTech still refuses to do anything to remedy the situation. Absolutely terrible company use thumbtack or task rabbit instead. See Twitter for additional reviews there's literally nothing positive. read more

Total fraud. Terrible systems. BEWARE. Engaged them to install a Cove Security system. Only six sensors and a control panel. They sent out a 71-year old fellow who brought is wife along. He needed to read the installation manual prior to starting. He talked about himself, where he lived and how wasting 2.5 hours of our time. He never got the system to work and we cancelled with Cove while he was here. HOWEVER, he filed that he had installed it an it worked. We got charged, not once, but TWICE. Their systems are rather poor at best. User beware, I would avoid these guys, you have no hope of getting your money back and are likely to pay more than advertised. read more

If I could give this place 0 stars I would. I would advise anyone looking at this company PROCEED WITH CAUTION!!! I booked an appointment for a tech to come out and he showed up in dusty ass sweat pants! He had NO clue what he was doing. He drilled 10 holes in the wall, said he didn't feel comfortable mounting my TV, said he would go to the car and get the stuff to patch up the wall and literally just left! I'm sure there are good techs available but Nathan was horrible! I definitely would not recommend this place. It's hit or miss and it's at your own expense. read more

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A total rip off. I told them precisely over the phone what I needed and I was correct. They gave me an estimate of $79. After the technician came and did not finish the job, (my husband had to do a tedious and dangerous wire installation they charged us for) we received a invoice for $405. Illegal practices, redundant fees, lies, fraud. They are bad to the bone. read more

They came to my house to fix an issue and could not figure it out. I had a local tech come and they fixed it within minutes. Bad company.

READ THE REVIEWS BEFORE PROCEEDING! I spent over an hour with a tech without getting my issue fixed. He kept checking the same thing over and over. When I asked if he had any other solution to my problem, he ended our session. I requested a refund and was told I would be credited. That was on February 2nd. I have reached out several times since and each time I am told that they don't see a previous request and that it takes 24-48 hours for them to review my request. It's a scam. read more

Hi, I had a really bad experience yesterday with your technician. He arrived on time, but was in an immediate hurry and wanted to get back to west Seattle for some reason so he was here for 12 mins at most. He also thought the TV to mount was only 55" even though I made sure to pay for the "55" and over" service which is listed on my bill. I paid the extra $25 add on service to put all external wires together masking them/attaching them to the walls. He said he doesnt do that and that i could do that. He did not set up any streaming services on the tv even though it says that is included in the full detail view of services. On the survey I filled out, it asked can you help lift the TV; I said NO because I was at work and my two housmates are 5 foot and one has a bad knee while the other was sleeping before work later. The technician came alone and immediately was like I need both my housmates help to lift a 77" TV above their heads while he just screwed it into the wall (the TV mount was attached already he just needed to mount it on the wall). I said no in survey to helping lift the TV to ensure at least TWO technicians would come for a "55" or above" TV mounting service. Wire is just hanging from the TV and its slightly not centered on the wall as well. I paid $125+ for horrible service, services not even rendered, indangered one and bothered my other housmate before his work, and the job was barely done at all. It was one job and he was so uninformed or lost it seemed. I want a full refund or Hellotech to send THREE technicians to my place to redo it better. This was terrible and I'm one to never even complain about stuff but this was crap and I feel robbed by Hellotech. I tried working with their customer service and I've yet to receive a refund or a reschedule of the tv mounting done. It's been a week, they upgraded me to tier 2 investigartions, then nothing, and they just are now ignoring my emails outright for days over their at their customer/help line. What an unfunny joke Hellotech is. read more

absolutely horrible. do not use. scheduled appointments THREE TIMES and no-showed every time while still making you pay in advance. offshore "customer service" has no real ability to help or make anything better. steer clear at all costs. read more

Very good quality. Easy to book, great value, and got the job done. Technician was on time and accommodating

I contacted Hello Tech looking for someone to help me hook up my speaker and subwoofer to my TV. Seemed simple enough but when I tried to schedule the service appointment for some reason a tech was not available even when I advised I was available any time any day. They charged the membership fee which is non refundable after 3 days. All I could do was to cancel the order to get the 69.00 they charged me BEFORE the work was even scheduled. I cannot recommend this service and I was very disappointed and the speaker and woofer are still not hooked up. read more

HelloTech was recommended by my Xfinity installer. I was unfamiliar with them and was happy with their online response time and scheduling. I scheduled them almost a month prior to my service and 2 days prior I spoke with my installer and provided last minute details and confirmed the appointment. On the day of installation (7:52 am PST), little more than 3 hours from installation, I received a last minute cancellation email. I read that email at 9am while in a parking lot and loaded with the televisions and equipment scheduled to be installed. I scrambled and was able to find an installer THAT SAME DAY! One with whom I've been satisfied with and who has made accommodations to ensure that satisfaction. The age of COVID19 has been disruptive for many a business and , while I am sympathetic, I have also been happy with the ease by which I have been able to find alternative providers who have shown the flexibility (within the legitimate criteria of stay-in-place orders) to perform services with little lead time. What I'm learning is that smaller providers are more nimble and accommodating than the larger ones. The pandemic may serve to cull out providers that are unable to adapt to crises. read more

It automatically locks you in for a year when you pay $20 to subscribe for a month for a discount on tech support. The tech support person they sent to me knew nothing, also. read more

I had Hello Tech come three times to install a TV. The first technician failed to bring the right tools and had to leave. The second technician did get the TV mounted but didn't turn the TV on and when the TV was turned on by me the TV was upside down. The tech had left. The third tech who came out helped me flip the TV for an additional $69. He got the TV to work and set it up. He left. When I tried to turn the TV on it wouldn't turn on. I called customer service. Good luck with that. I was told a new technician would be assigned to get the TV to operate. I was promised I would be contacted by text or email in 24 to 48 hours. Three days later I have not been contacted. Stay away from Hello Tech. Quality control is non-existent. read more

I have worked for this company as a technician and the first thing I want to say is they have found a way to pay people below minimum wage. They expect you to travel 100 miles to hang a TV for $50. Then they want to take a percentage to transfer your money to PayPal. read more

I needed a internet cable run from my cable box outside into my condo through the crawl space. I put this in the instructions when I place my order. The Tech came out, I showed him the run I needed and he wouldn't go into the crawl space. This was the second Tech that Hello Tech sent out. I don't recommend this company. Hello Tech is a sub-company of Comcast/Xfinity which explains a lot. They will not do the work they say they will read more

This was complete waste of time. They never showed up, Hello tech then took our money and wont give it back. I have been told the contractor/tech person was black listed, but they seem to want to keep the money. I have called multiple times and they have no one that will help you. Their customer service can only follow the script they have been given and they provide fraudulent information. read more

Paul was amazing. He talked me through the whole process. Asked all the important questions. He rocks.

I was charged almost double than my quote, and the problem I called about was still not fixed. This company is impossible to reach by phone. I have tried 2 different phone nos. and wasted all morning on hold trying to reach them. I would NOT recommend this company. I wish I had read the other bad reviews before using them. read more

June was very professional and did a great job. Would recommend him to anyone :) We wanted to mount our tv above our fireplace, it's a 75 inch so we wanted a professional to handle it. June was able to figure how to safely mount it and gave us tips on using the mount afterwards. read more

So happy I contacted this company, from setting up the appointment to the tech contacting me, everything was seamless, tried to use Amazon Home service, and had tech cancel because didn't know how to set up my airport tower as a router or my wireless antenna, seriously?. Everything set up, all devices on same network, don't have to use Comcast crappy box, would recommend this company to everyone. They are fast, very helpful, patient when things don't work right away, they take the time that they need to make sure the job is done correctly. Just hoping they are a national company, would love to have this service in Brooklyn, not just Seattle. read more

We wanted someone to install our entertainment system which included TV, Bose surround, Tivo and Apple TV. What we got was someone who came and plugged everything in and left without everything working. Really nice guy but didn't seem to care that we did not have a working system when he left. We were under the impression that Hello Tech was a company that would be able to program remotes, make sure all components were talking with each other and have the supplies and tools to do it. We were mistaken. I guess Hello Tech charges $129 to plug in cables which I could have done. We wanted a seamless working system using one remote. Now I have made an appointment with Geek Squad to make our system work. read more

Patrick was amazing! Called and had a quote + tech out within 72 hours. He was on time, super considerate, and efficient. I was a little nervous about hanging the tv and anticipated issues, but he was so quick and thorough! He even made some recommendations on what to do if we needed to swap TVs or patch the wall when we move - definitely went above and beyond! We'll be back with more business! read more

He resolved my issue mounting my tv on the wall. Very polite and respectful of our space. He washed his hands as he entered our home without reminder. read more

Crappy wifi install job had the next company come in to do our security system couldnt get it to work well guess what the patch cables he made where all wired differently. Not in format A or the standard Format B just kinda however and that's fine I suppose if you make both ends the same but he didnt now I'm stuck with a blown PoE+ switch a $1400 bill cable stapled to the wall that needs to be redone. Several holes in my walls because and I quote "I hit Metal beam" well guess what the building was built in 1968 it doesn't have metal beams its solid wood frame construction. It's just really old hard wood. And the building now looks like swiss cheese. Wtf and How am I supposed to handle this I'm pissed buy a $500 switch pay them for destroying the building. These people need to figure thier shit out besides that who starts work in a multifamily dwelling at 9pm drilling. read more

The absolute worse in customer service and customer satisfaction. When I booked my appointment I gave explicit instructions that I needed wired network support; their website promotes "network connectivity". The tech that showed up at my house was more than 2 hours late and eventually told me that he didn't know how to work on wired networks. So the end result was that I got charged $135 to speak with this guy for 10-15 minutes and my network is still downT. So much for "network connectivity". The job was marked as "completed" under my account, yet no work was done. Buyer beware. Hire network professionals from now on. read more

I had Hellotech mount three 55" tv's in my office conference rooms. I had stipulated mounting locations and height above finish floor. Not only did they mount in wrong locations, the tv's were all out of level and the mounting heights were each wrong by a different length. I don't think the tech even tried to mount these professionally. I have tried to contact Hellotech to come back and correct, but they keep asking me for more info or sending me to different contacts, saying they will get back to me but never do. read more