I ordered a salad off the menu, to go. I waited 30 minutes and finally asked about my order. They said they lost it. I waited another 15 before they brought it. They made the salad wrong. I paid for avocado and did not get any. Mostly angry about the wrong order after such a long wait. read more

The staff was really nice, but the place is not so clean. My salad tasted okay but I think the tofu was already a bit older. There are nicer places around in downtown. This one is not my favorite. read more

I had one of the breakfast sandwiches. Place was completely empty, but it still took about 10-15 minutes for me to get my food. Person who came in 5 minutes after me ordered the same thing and got hers at the same time as me. Kinda annoying. But the food was delicious. UPDATE: I have been there 3 times for lunch now, two of the times was really good. Today I got my salad, online order, and it was swimming in dressing. I have never had this problem before there. I can honestly say that I had to choke what I did eat out of it down. I doubt I will eat lunch there again because I pretty much have to online order to get food, due to long lines. read more

I've visited this location a lot of times and they are usually extremely slow for a salad place. Today just really took the cake. I waited for over an hour (no I'm not exaggerating) for my to go salad. I had to say something to the employees just to get them to make it. On top of that I barely got an apology. I wanted a salad to go because I have a busy schedule. Not to sit in hello bistro for an hour. They either need to add more employees or train their staff to be quicker. So unacceptable. On a positive note the salads are priced well. read more

Never disappointed here! Always consistently delicious salads with a friendly and efficient staff, especially during the crazy lunchtime rush. read more

This location is a disaster. I went on a very uncrowded day between xmas and new years, where the number of employees exceeded the number of customers in line. I ordered the special salad, but the cashier was not familiar with the specials and had to go check to see how to ring it up. I then waited 32 minutes for the salad. That's right, 32 minutes. It involved nothing special. People behind me in line got theirs (rather unhappily) before me, about 25 minutes out. I asked what was happening because I had an appointment and I was met with rudeness. The problem is that people can order salads online and pick them up. I've done this several times to great success. But now I see how that works--it is at the cost of the customer that orders in the store. I had to wait for dozens (literally dozens) of salads to be made for people that were not in line. I have never seen so many people in such disarray and unorganized. Everyone working there appeared to be confused and disoriented. i will never go back. It is not just the 32 minute wait for beets, precooked chicken, and lettuce to be mixed up, but the general rudeness and disorganization of the place. I would avoid this place at all costs, unless you are ordering online. If ordering online, it is a halfway decent salad. read more

I have hit this place up a few times for lunch and have always been pleased. Now it's worth noting, this is primarily a soup, sala, and sandwich joint so don't come looking for a great sit down experience or dinner. I will say the sandwiches are reasonably priced, and okay, nothing amazing, but for the cost and convenience is okay. Fries are definately worth splurging on, though one order could be shared by two people getting lunch. The soda fountain has Boylan's soda, stepping up over the traditional Pepsi/Coke options. read more

I've only had the salads at Hello Bistro and have been underwhelmed every time. The salad I had yesterday (4/16/18) was absolutely horrible. It truly seemed like a 4 day old salad. Rotting lettuce. Tasteless beets. Other vegetables so old they were wet and made the whole thing a bit soppy. I never take the time to write reviews but I had to call Hello Bistro out on this particular salad. Maybe something was going on there that day, but they are always super busy and you'd think the turnover of ingredients would keep them fresh, but they are far from it. I hate to have to write this because Eat 'n Park is near and dear to my heart. I worked at store #1 when I was a teenager. read more

I ate here while visiting my daughter at college. Hands down my fave salad place ever! I wish so much there was a Hello Bistro in Maryland near me. I would eat salads from this place every single freakin' day...lunch and dinner!! read more

I come here for the soups. They are excellent. It's also a place where you can get amazing salads. The service seems to be a bit slow, but if you're not in a hurry it's not a big deal. It's worth it. read more

Let me start by saying that the food was good. I got a roasted root salad. My wife built her own. The little juice place attached to HB is fantastic. I'd recommend stopping over there. But the service at Hello Bistro... abysmal. I purposely ordered and paid ahead online so that I wouldn't be stuck waiting long. It's a Friday lunch hour downtown - places get crazy. But when you order and pay ahead at places that offer it, you don't expect a wait... especially not 25 extra minutes!! And it wasn't just the long line at the take-out pick-up counter. When I finally got to the head of the line, our salads had JUST been made. They were supposed to have been ready 25 minutes earlier. So if we had been able to get to the head of the line when our food was expected to be prepared, we would still have been waiting for it to be made. The gentleman in front of me had ordered ahead as well. His food wasn't even ready. The response from staff? "Yea. We're just hectic back here." Every establishment is hectic at lunch on Fridays downtown. Get it together. I don't know that I'll return. read more

I love the create your own salads. You can get as many toppings as you'd like, and they toss it right in front of you. I gave them a 4, because I ordered a grilled cheese and tomato soup once. The soup was cold, so I haven't ordered it again. read more

I always get food from Hello Bistro. I've been to the Oakland location and the Mccandless Location. The downtown location I always order online before picking up . I ordered for 12:30 . When you order online you go straight to the pick up window. My order was not ready. I waited 20 minutes for my food. There was no one at the register to acknowledge that I ordered to go. There was a guy running orders to the tables whom was very fast and efficient. If there busiest times are 12-2 they should not allow online orders during those times. Then finally 12:55 there are paper bags labeled with names . You have to flag someone down to let them know to place the order. read more

I adore Hello Bistro. It's a great lunch spot. The servers are very friendly and the facilities are extremely clean. They have a wide selection of add-ins and dressings. My favorite is the Thai peanut dressing (sweet, but oh so tasty). Make sure that you tell the salad makers how heavy you want your dressing....If you do not clarify -- they go over board. read more

Don't order online and don't order a signature salad. Make your own or they'll screw it up and ruin your lunch break.

I want to love this place but they make it so hard to do. Orders are always wrong and even when ordering ahead at lunchtime there's still a long wait to get your food. Great concept, good food, crappy service. read more

The salads. Seriously. They are the best. I've had many different variations of making my own, and they are always amazing. The crew at the Downtown location is fabulous, too, and they can squash a line out the door in 5 minutes flat (and with smiles!). It's really pretty impressive. Seriously a big fan. read more

People say that if you don't have anything nice to say, then you shouldn't say it. Personally, I don't have anything nice to say, so I wont say it. read more

Used their online ordering to order a salad to pick up- then waited in line 40 minutes to get the salad! Unacceptable. Don't offer a service if you can't meet the required expectations. Ridiculous. Update to prior review- can't tell if this is better- online order, wait more than an hour for order to be ready and then still wait 25 minutes after designated pick up time to actually get my salad. I give up on this place. read more

First time at a Hello Bistro, and I loved it!! Great value for a CUSTOM salad, and everything was fresh and delicious. The staff members were all very friendly and nice, and I will definitely be back when travel brings me back to the area. read more

Absolutely horrible service, impossible to get a to-go order in under 30 minutes, even when only a handful of other people are in the restaurant. The staff also seems to think that it's a fair system that custom orders take priority over everything else. It doesn't matter if you ordered a set salad from the menu 20 minutes ago, the guy who just showed up but ordered a build-your-own salad will get his made immediately while you continue to wait and wait. Ridiculous. read more

This place is really grown on me since they opened up their downtown location. Generally speaking, I've liked most of the things that Eton Park does but I like this one most of all. Their burgers are top notch! I love getting a bacon and cheese burger with their awesome eat N park ranch dressing. Definitely strong competition for best burger downtown. Their fries are awesome too. The service is really good and even if it's a long line moves pretty quickly. It's a great in and out joint for a quick burger. read more

I love salad but I find that most lunch salads never really fill you up for that long. This is not the case at Hello Bistro. For about 8 bucks they will pack an unlimited number of vegetable, fruit, and crunchy toppings into a generously sized bowl for you. For 2 bucks more you can add meat. Then it is all chopped and dressed right in front of you. The end result is a fresh and filling salad. Its not the best salad you'll ever have but its nice to be able to load up on lots of veggies and toppings without breaking the bank. FYI: This place becomes an absolute madhouse at lunch time. Its best to order online or show up well before the lunch rush. read more

Hello Bistro has been on my short list of places to try when traveling to Pittsburgh, for business. I ventured there at around noon on a Thursday afternoon, The place was packed. Most tables where occupied and there was a line for food, but the line moved very quickly. I approached the register, ordered the salad bar $7.95, add chicken for an additional $2 and quickly took my place in line to have an employee prepare my salad, to my liking. I love the idea of a salad bar, where the employees prepare the food. No germy customers touching the items. The options are endless! Lots of healthy options, starting with your choice of greens. I chose the kale/spinach mix, but there was also spring greens and romaine to choose from. I topped my salad with quinoa (yum!!), chickpeas and lots of other fresh veggies. There were raw options and roasted options in addition there were 3 options for chicken, Tandoor, Fajita, or salt/pepper/garlic. I opted for the latter. My selection was then passed on to the next station where it was chopped, topped (I chose pepitas) and dressed. I really enjoyed my salad, the portion and value was spot on. I'll definitely go back! read more

I have ordered food for pickup from the downtown Hello Bistro several times and each time something about the order was wrong. Today is the last time I'll go to this location: missing ingredients like sauces, completely wrong orders, soggy burgers, soggy, burned fries, and no mini Smiley cookies in the kids' meals. read more

The concept of the salads is pretty cool. Any of the other food items are pretty much straight from the Eat'n Park menu. The food is pretty consistent with any other Eat'n Park so it's hit or miss. One thing about this location though - it stinks, literally. They open their garage door/windows in the summer time and it just smells like a really dirty wet rag when you walk past. It's as if they used one dirty rag to clean the entire place over and over again. If you can get past the smell, the food is ok. Otherwise, just make the extra effort and go to an Eat'n Park diner outside of downtown. read more

I finally had the chance to visit Hello Bistro today! I love the concept of it, but ehhhhh idk how quick I want to return. HB is clearly very popular, as it was packed when I walked in at about 12:10pm. My friend ordered a tandoor salad and was told it would be a half an hour to make. Whoa! I ordered the strawberry chicken salad and an iced tea, for a little over $11. The wait wasn't too bad considering how busy the place was. My salad was pretty good (I do wish it had more veggies in it) but I can't get on board with that price! The line for the online orders was insanity. I see someone else reviewed today and said it was 40 min long, I might believe that. I will consider returning in the future but will make sure to go early or in between lunch hours! read more

The staff is exceptional! That's where my positive review ends. The food is just, well, meh. Unremarkable burger, which was disappointing. The potato soup is pretty good. read more

Salad concept is great but place always seems dirty-- not just from the messiness that comes after a busy rush, but more of an accumulation of lack of cleaning. The counters and floors are covered with various types of food and cluttered, and the condiment dispensers are grimy. I understand the situational disarray after a lunch rush, but I work downtown and every time I've been here it leaves the same unhygienic impression. Hopefully they do some deep cleaning and maintain this after they expand. read more

This is my second time trying Hello Bistro and I won't be back. I decided to opt for a burger and a side of chili. The bun of the burger was so saturated with butter that it fell apart upon attempting to take a bite. The greens on the burger looked like they had seen better days. I suspect they take salad product that's past its prime and use that in the back kitchen to make the sandwiches etc to cut costs. Last time I came here the chili was really good. This time not so much. It was more a soupy bowl of beans than anything deserving of the title chili. I would suggest sticking with the salad options. Meh. read more

The salads look better than the sandwiches my friend and I ordered. It's not bad, but I seriously don't understand why it's so crowded around lunch time when there are plenty of better sandwich places nearby. Get a salad if you go here. read more

First time here, it was great very surprised on the sizes and freshness.. Make a pretty good salad and even the price is not bad for everything you get. They are not stingy with their stuff. They were busy and the manager was there ( idk her name ) she was also making salads n helping her staff . Will come back !! Loved my salmon salad !! read more

It s a burger with mushrooms jack cheese & sautéed purple onions & simple as it was, it s really good with some tasty fries& Boylan's- all good! read more

Good product but super slow service. 22 minutes from ordering to walking out the door with my salad.

I get a salad from here at least once a week. I love it. However, the past month has been a NIGHTMARE with getting my order and their long wait times. I order and PAY online so that I can just run in and grab my food and go. It used to be that easy. Something there has changed in the last month. There is a line out the door just to pick up your food that you already ordered and paid for. Today for example, I ordered online at 11:30. At checkout, it said my food would be ready for pickup at 12:09. I arrive at 12:10 and there is a line out the door. The line doesn't move at all for about 10 minutes. I finally was able to snag a worker that was walking around and asked "My order is already paid for and was placed almost an hour ago, is it possible that I can just go up and grab it?". She went to look and came back and told me that they hadn't even started making it yet! It wasn't until 12:30 that they had it done...and that's only because they moved mine to the front of the list since they knew I was standing there waiting. I've had this happen several times...hoping it was just a fluke or a bad schedule issue on their part with workers. I even tried ordering before lunch rush and after to see if there was any difference. But no, it's still happening. I've even emailed and left feedback to the restaurant. I get a response that they will notify the store manager. Unfortunately I have to stop going there even though I love their salads. I can't take up my entire lunch break at work by just standing in line waiting for food. The entire point of doing online order and pay is to be able to get in and out. That is not the case here anymore. Unacceptable! read more

Salads are just OK. There are much better choices Downtown for about the same price. This was my second visit. The first time I didn't get the chicken in my custom salad. This time I waited 15 minutes for a menu-item salad before I inquired why it was taking so long. It was busy but everyone ahead of me and many behind me in line received their orders. The wait would have been worth it if the salad had not been mostly iceberg lettuce. That is not my definition of field greens. Won't be going back. The front staff and cashiers do an amazing job given the number of customers. read more

Absolutely terrible service. Only 3 employees visibly working. 1 cleaning. 1 on register and "making" salads with about as much gusto as the piece of old lettuce on the ground next to the garbage can. 1 line cook. The salad line was indescribably gross and looked like a hurricane had blown through: cauliflower in the radishes and so on. If I had realized the uncleanliness of it before I paid I wouldn't have stepped foot in here. No manager seemingly on duty or present the entire day based on the look of the place. This restaurant has so much potential given location and such, but they are falling dangerously short more than 50% of the time. read more

This place is crazy busy at lunch time. Stood with my number (because there was nowhere to sit) for 20 minutes before they brought me my extremely simple to-go Greek chicken salad. Kind of an inefficient system. Food is okay, but with so many other places to eat downtown, I don't see what the fuss is about. read more

We've been to this place twice in the last month and it was bad both times. The first time we called ahead with our order and went in to pick it up. It took us about 20 minutes to get there so we figured the order would be almost ready. We waited another hour. We were on our lunch break from work so we rushed back to the office with our order to discover that they made a mistake with almost everyone's lunch. Out of 5 meals they only got my order correct. Unfortunately, they undercooked mine. The second time was just the other day (4/27/2016). Rather than call ahead we just went in and placed our orders in person. There were three of us this time. One person's order came out almost immediately, but he was missing half of what he had asked for. Our other two orders took over an hour to come out (just a salad and a hamburger - nothing crazy). We only got them because my coworker basically stormed their kitchen to get our food. The manager apologized and gave us two gift cards. We checked them today. The balance on both cards is ZERO. The food isn't terrible, but it's definitely not worth the consistently bad service. read more

What is up with this location? The place is filthy. The servers are less than helpful. The food took forever. The restroom was a mess. Awful experience, considering how fortunate they are to have this location. read more