Oh, bravo, Firehouse Subs! You've truly mastered the art of enshitification: start as a scrappy firefighter-themed sandwich hero, franchise like a virus, then quietly replace everything good with the cheapest possible substitute while pretending nothing's changed. Genius! My Hook & Ladder arrived looking like it had been run over by the actual fire truck, soggy bread that dissolved into paste, "smoked" turkey that tasted like wet cardboard marinated in regret, and mayo so thin it was basically flavored air. Portion sizes? Adorable! They must've switched to the "Toddler Menu" when I wasn't looking. And the crew my god, the crew. Every single employee behind the counter was an imported worker, clearly flown in on the "We Refuse to Pay Americans" visa program. Not one local soul in sight! They were polite in that dead-eyed, soul-crushed way you get when your paycheck wouldn't cover a Happy Meal. Orders wrong? Naturally. Enthusiasm? Zero. It's like they hired a call center to assemble subs. Pro tip: if your wages are so insulting that nobody in a 50-mile radius will take the job, maybe, just maybe, pay people enough to live. Nah, too logical. Firehouse Subs: now proudly serving budget bin sadness in a firefighter hat. 10/10 for cost-cutting, 0/10 for literally everything else. Avoid unless you hate flavor and joy. read more

$29 for a sandwich and drink. So done. Won't be back. More characters to fulfill minimum.

Good experience. Staff could be a bit more personable, but the food was good, order was correct, and service was fine. read more

Firehouse Subs - Sandwiches Near Me - Pittsburgh, Pennsylvania

Loveeee their sandwiches. There hasn't been a time where I came in, tried a different flavor and wasn't impressed with it. I usually share a foot long with my hubby since the 6inch is a decent size for me. But even then, the sandwiches are soo satisfying and so delicious it leaves you wanting more. Lol it's a good thing they are far from me or else it'll be a weekly visit :p read more

DO NOT GO TO THE ROBINSON LOCATION AFTER 7:00. The store closes at 9:00 PM. We drove there and arrived at 7:30 to sit down & have a sub. When we placed our orders, the cashier told us that the orders were takeout only. I thought that was odd since they were fully staffed and they don't close for another hour and a half. So, instead of ordering the meals with drinks, etc, we just ordered 2 subs to go. I asked the cashier what the reason was for take out only & his response was that they already mopped the floors because they want to get out early. As we waited for our subs to be made, we watched 4 different groups of people come in to the restaurant, go to place their orders, then walk out once the cashier told them that it was takeout only. Then, there was a fifth group that came in & a different guy (maybe Chris - hard to tell because the name tag was on the back of his hat) possibly a shift manager, went to the counter & told the customers that they are doing online orders only. I looked at him with a confused look on my face & he replied that the store can't afford to pay people to stay and work (even though there were at least 4-5 employees there at the time). They locked the door as we exited the restaurant & before we even pulled out of the lot, there were 2 more customers that tried to enter but were locked out. They seemed very confused & were looking at the business hours posted on the door & proceeded to look something up on their phones (which I assume was the business hours). They were looking inside (confused) but the employees inside just ignored them. This is not the first time that this has happened. A couple weeks prior, we ordered online to pick up subs since we were in the area & they were ready at 7:45. I arrived at 7:45 to pick up my order but could not enter because the front door was locked (again, the store closes at 9:00 PM. I already paid for the order, otherwise I would've left. I had to stand outside & knock on the door while the people inside ignored me until someone finally realized that maybe I was the person picking up the online order. I sincerely hope that the franchise owner sees this message because this is a very poor business practice and the amount of money that the business lost by turning all of those customers away is ridiculous (and that was just in the 15 minutes that we waited for our subs) To make matters even worse, once we got home & went to enjoy our subs, the orders were wrong, which I feel was done on purpose because we questioned why they were turning customers away an hour and a half before closing. We won't be returning to Firehouse Subs & I'm certain that the people that were turned away were not happy either. Hopefully the franchise owner will either change the ours to reflect a closing time of 7:00 PM or hire employees that are willing to work the regular business hours. read more

Sorry .. no pics on this one. I ordered my sub online prior to leaving .. the New York Steamer .. happened to be the sub special today so bonus! On the app u can customize your sub - which I did - and select a pickup time. My sub was in the shelve waiting for me as ordered and on time. They come in these nice containers to prevent smooshing ;) Highly recommend these over some of the other shops. read more

The manager was very polite. We had to wait for our order. The manager gave us a full refund for our order and was very apologetic. The food was delicious. read more

Firehouse Subs - Turkey,Bacon, Ranch -medium sub. - Sandwiches Near Me - Pittsburgh, Pennsylvania

First visit to firehouse subs, 10 out of 10. Enjoyed a meatball sub. Bread was soft and enjoyable. The service was great. Jess was helpful, being it was our first time. read more

Very friendly staff and excellent food. I ordered an Italian sub to go and it was prepared in a timely manner. The restaurant itself was very clean, and I liked that they had one of those coke fountain machines where you can pick your own flavors. I would eat here again. read more

We ordered two subs tonight because my husband and I work all day all week and I cook every day... we just needed a care free dinner. What better way than to order subs from somewhere, Right? I asked for no onions (because I am allergic) and no banana peppers because I simply don't like them. I asked for all the regular toppings to be put on my sub. What I received was a sub with the meat, cheese and lettuce, tomato, onion, banana pepper, and no dressing what so ever. It cost me more than $30 for this meal. I had to go make something else for myself, since I can't just simply pluck off the onion (allergy). On top of that. No pickle for either of us. My husband wasn't overly impressed either. Over priced and terrible read more

Reasonably priced sandwich and a quick turnaround after placing order. They've done very well keeping this restaurant tidy and still inviting despite being takeout only during Covid-19. Staff was friendly and knowledgeable and the food was what I've come to expect from Firehouse. The sandwich options are interesting and they have plenty of variety for any diet/preference. read more

I'm only giving two stars because the staff was very nice and the sub tasted good. This was the most over priced food I've seen in a long time. $14 for a medium sub and small drink. The sun was barely 7" and the bread was very thin. The sub was barely 6oz of food. How is this a firehouse sub to feed your fireman hunger. What a joke and a rip off read more

Stopped in here after having a coupon for a sub, I recently have gone vegetarian and I've noticed some sub places don't offer veggie subs. I was happy to learn that they do offer one here so that was a plus. On entering there was no one else here as I arrived early to beat the lunch rush cause they get super busy here. The staff was extremely nice and friendly. The sub was ready very quick less than five minutes. The sub was kinda small and I wish it had more veggies on it but overall it was a good quick lunch. I'd definitely stop back here down the road for lunch next time I'm in the area. read more

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This was the worst sub I have ever had. Not sure what was on it for meats, but didn't see most of the offerings that were described. The lettuce and tomatoes must have been cut the day before. Only tasted that refrigerated taste. Bread was soggy. Save your money for a real sub. This was terrible read more

Wanna grab a quality sando this is the place. Last tine i was there i ran into pittsburgh own legend micheal keaton. You read that right micheal fucking keaton. Batman himself. You already know if bruce wayne is eating these sandwiches there pretty damn good. On a side note i was with a lady friend that day and she didnt know who keaton was so sadly i had to break up with her. Fire subs read more

Firehouse subs in Robinson is a pretty solid sub option. I enjoy their offerings and put them a step above Subway but still prefer a Bob's Sub or DiBellas overall. Maybe more in line with Jimmy Johns. And that's not saying there is anything wrong with them. I love Jimmy Johns! The service was very fast and friendly. I ordered from the Medium under $6 menu and got a Cajun Chicken. Not bad at all. It was just about the right size to feel satisfied without feeling stuffed with a chips and drink combo. I especially enjoy the hot sauce bar!!! They have plenty of sauces to spruce up your sub if you'd like. I would highly recommend the Gator Hammock Gator Sauce. I liked it so much that I had to find it to order online. The house sauce is also very likable. Overall price, quality and quantity makes Firehouse a nice option for a sub. read more

Firehouse Subs - Medium Cajun Chicken - Sandwiches Near Me - Pittsburgh, Pennsylvania

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Came in for a quick sub today while I was in the area and I got the size Small Turkey Bacon Ranch sandwich. It was really good and the perfect size for someone like me who doesn't eat a massive sub haha. The only thing is that when I walked in was that the restaurant was SO smoky (seemed like they didn't have a vent or anything). Not sure if that's how they cook the meat or something but other customers waiting for their food mentioned it too. read more

Be careful ordering delivery from them. Very good chance the food will be wrong, either a sandwich missing. Or they won't follow the directions and make the sandwich as ordered. Ordered 4 sandwiches, 1 was not delivered, 1 was wrong. Best to only use them to dine in. read more

Went there for The first time today because I have been wanting to try it well I ordered a small which in most places would be a 6 inch and I was charged over five dollars for I would say a half of a half of a 6 inch will not be back will just go to get his sheets MTO next time read more

Usually don't have problems at Firehouse subs. I waited 25 minutes on a non-busy Sunday for my sandwiches. I'll give them two stars because the Italian sub was good but I ordered a cheesesteak and I think the pictures explains it all. Just terrible. read more

Firehouse Subs - a tray of food - Sandwiches Near Me - Pittsburgh, Pennsylvania

Firehouse Subs is a favorite of my husband and I. Each time we visit family and friends in Pittsburgh the Robinson Twp, Pa Firehouse Subs is a must. Sadly, this will be the last, as this is not the first time ordering a complete sandwich, asking for ONLY "no mayo"...then receiving a sandwich that barely only had just meat and cheese. read more

Firehouse Subs - At Firehouse in Robinson Twp, Pa a sandwich was ordered as described on the menu except requested with no mayo...this is what Firehouse made - Sandwiches Near Me - Pittsburgh, Pennsylvania

Delivery to hotel was quick and easy, food was warm and sub was delicious. When I travel I don't always like to go out to eat, when I stay in it's always a crap shoot on what you get. This trip I stuck with what I know is good to eat and I wasn't disappointed. read more

Its like a Subway with personality. I had the "Firehouse Steak and Cheese". It was good but so much like the steak and cheese at subway - the mustard was the only difference. The prices are even the same. Theres a little more meat per sub. read more

Visiting Pittsburgh we decided to try out this sandwich shop. When you first walk in and look around they have a display of firemen gear all around the restaurant. There is even advertisements about fire safety. I had a hard time deciding which sandwich to get. I almost had my go to "Italian" but I stepped out of my comfort zone and tried the New York Steamer. This is a hot sub with layers of corned beef, pastrami, provolone cheese, mayo, and Italian dressing. I got the deal, which was the pair. You get a small sub and side. The side I chose was macaroni and cheese. It was made with creamy White cheddar sauce and topped crushed garlic croutons. They were both delicious. Highly recommend trying this place out! read more

Never had a Firehouse sub but have seen many in all our hockey world travels. It wasn't our first choice for a meal Sunday but since we were there for Chipotle we decided to try it. Man I'm glad we did! We had a turkey, chicken and smoked beef brisket sandwich. All three were excellent and the best part was the great selection of sauces to dip your sandwich in from a basic BBQ style to the extreme hot. Well worth the try if you have never been to one! read more

Wildly disappointing. The sandwiches took 20 minutes, one of the employees occupied the bathroom the whole time we were there, and the sandwiches were subpar. Specifically, the tuna sandwich was mostly Mayo, the brisket and cheddar was limp and semi cold, and the cookie was brittle and dry. Also, why not have ONE vegetarian-friendly sandwich? read more

Walked in and ordered on my lunch break. I get 30 minutes for lunch and figured it would be plenty of time to stop over and get a sandwich and come back. I ordered and waited 20 minutes before leaving without my sub because I would be late for work. Cant talk about the food but I think it's a little crazy for a sub shop to take so long for turnaround. read more

I don't even know where to begin with how awful this place was. I've been to other locations and have always had great food and service. Not here. I understand that it was a relatively busy time but not nearly busy enough for a semi rude order taker and to take over 30 mins to get food. When it finally did arrive there were tons of issues. My order was incorrect, everything was barely warm, and the amount of mayo on all the sandwiches was way too much (and I seriously like mayo). Definitely not up to the standards of the chain and we won't be back. read more

We had Firehouse Subs cater our graduation party last night. The service and food were wonderful. The sandwiches were gone quite quickly! Thank you for the excellent food and service read more

The wife & I love the subs, the kids dig the grilled cheese & the plastic fire hats. My 3yo thinks the red & white tiger on the painting is goofy & wonders why the Trojan h Native America dudes are partially naked. The subs here aren't the cheapest, but they are delicious and they have some kids menu options unlike the awesome local chain in the area. read more

Firehouse Subs - "TIGERS AREN'T RED AND WHITE, they're orange and black!" - My 3yo. - Sandwiches Near Me - Pittsburgh, Pennsylvania

Let me start off by saying that the sub I got from here was great. The service, however, was lacking. It was busy which I was fine with. I expected a little bit of a wait. However, with only two to three people in front of me, I wasn't expecting an almost half-hour wait for a sandwich. The workers were too busy laughing and joking around and taking their good old time. The woman in front of me had to send her order back twice because it was incorrect and by the time they got to mine, there was a whole line of people waiting for their food. I definitely wouldn't go there if you're ever in a hurry. read more

My Capt Sorenson sub was good. Unfortunately my husband had a sandwich that had corned beef on it that was mostly fat. It looked disgusting. He took it up and they were supposed to replace it. I finished my meal and we still hadn't received his back. I go up to the counter (yes, I will not put up with this type of bs from a restaurant). Several of the employees look at me like I'm crazy. And I was nice about it to boot! Then I get "sorry". What does he want on it. Really? Didn't you ask him 15 minutes ago? Maybe if they take out the TV's things might go a bit smoother. As I'm standing there for another 5 min or so I watch a young man making a sandwich but seems more concerned with watching the football game. Yes, he keeps looking up at the TV as he is trying to make the sandwich. Customers should be the top priority. Get things straight. read more

Even thought the Loaded Potato soup was pretty good and my steak & cheese was just OK, make sure the order is accurate when you receive it. I didn't want to wwwste the food, but even though the cashier askked if I wanted mustard and I simply said, "No!".....I still received the whole grain mustard. I guess autopilot kicked in when the other individual made the sub. It wasn't unbearable and like I said, I didn't wanna waste the food given all the hungry people in this world. This was my first ever visit here......great first impression (or not)!!!! read more

Went to the one in Robinson at the Point. I had the Italian Sub ( Medium ) I think the sandwich definitely was loaded with meat and it was very Tasty the only thing I would change would be the dressing instead of a Mayonnaise based one I would prefer an Italian dressing. After all it is an Italian Sub. Will make a return trip in the near future. read more

It was pretty clean compared to other restaurants, the staff was extremely friendly, greeted us and the food was amazing and fast!!

Really enjoyed my visit. Clean, quick and delicious. As a former first responder, I even get a discount.

this place is a rip off. i spent $17 on two sub combos (including chips and drink) and the size of my sub was RIDICULOUS!!! the size of my sub was equivalent to 1/3 of a small sub from dibellas or jersey mikes. stingy with the meat and didn't put two things i asked for on it. will never eat here again. also the staff was not friendly and rather made me feel rushed and confused when i asked questions. save your money and go to jersey mikes or dibellas read more

Great place to go for quick but quality food. The sub was toasted and warmed perfectly, which I liked better than subway. You have to wait about 5 to 10 minutes for your sub but it is worth the wait. Family friendly and you can usually find coupons in the local clipper magazines. read more

AWFUL for the price. My steak and cheese was subpar at best and it came at such a glacial pace I could have driven home and made my own faster. Bland and sogg, left a lot to be desired for $8. read more

Its worth a try if you like subs. Typical fast food. Sometimes the teenies that work here can be little jerks, but it's typically a good experience and great pickles!! read more