The response time of the person in charge was slow almost to the point of annoyance... like after…read moremany messages you would get a response. Super unorganized, kept changing our delivery date... They have a strange policy to ask for the client's cc's cvv number. We found that to be super sus and informed the lady that we'd be at your store to pay. When we went across town to pay she wasn't available and the lady at the reception couldn't speak a word of English... it was basically super cumbersome for cleaning of one item...We did however appreciate them for trying to resolve the issue with our trouser.

Called them on a Wednesday, two ruggables picked up, laundered and returned by the following…read moreTuesday. They look (and smell) fresh & clean. And the price was very reasonable.

***EDIT*** They…read morereached out to me directly via phone to schedule and I was asked about specifics in terms of my laundry handling and care. I've scheduled a pickup and I'm excited to see how everything turns out! *** I called a few days ago to do the pickup/delivery service everyone talks about and the man who answered said "no they don't do that." However, I ended up messaging here on yelp since I did see so many reviews about it! The told me to call to setup an account for pickup/delivery. I called again today and when I asked to set up an account, the man hung up the phone on me. I'm disappointed because I was really excited to try out the pickup/delivery service everyone is raving about! However, it looks like I won't be able to.

Honestly such a great local laundry business and service they offer to the community. They're very…read moreprofessional and do an amazing drop with the folding and washing. I never have any issues and theyre super good with communication which I appreciate. Will always be going here as long as I live in this washing machine-less apartment haha

I've worked with them a bunch times and each time has been a good experience…read more Brought in a brand new mesh laundry tote here and unfortunately they returned it ripped..I'll give the benefit of the doubt because it's rather delicate and they run a busy business but :/ In their terms there is no obligation or liability for them to reimburse for damages to hampers, etc. Another time my laundry got mixed up with a regulars so had to wait until the evening to get it switched out. Sucks there wasn't a coupon or anything given after. Pretty affordable drop-off service @ about $1.60/lb! Not too bad. They're pretty good about getting your stuff in on time, but if you're in need of a rush order that's gonna cost you $5 extra! $3.50 for a separation too. Something nice is every so often they do special deals on Wednesday if you have the app. You can schedule for service any day just make the order on Wednesday with the code they drop. Friendly staff here who've always been amicable to me, especially Liz. She makes the brief weekly experience so pleasant. :)

How is there not a way to give a -10 review on this platform, because Load Laundry truly deserves…read moreit! After so much time has passed, LOAD is still claiming they are correct in BLAMING ME for delivering my laundry to the WRONG DOOR which resulted it in being stolen. Not only is it NOT LEGALLY my building's fault ( Or mine) since my agreement was with LOAD (not my building) to ensure my laundry was delivered to MY DOOR, not a door NEAR MINE OR A DOOR THAT LOOKED LIKE MINE. Customers DO NOT have to take my review to be true. My original review is still up and has screen shots of how they asked me change my review if they compensated me for THIER ERROR. All future prospective customers have to do is look at 99% of all of their other reviews to see how awful they are. Also, I never got a full refund for the cost of my belongings, I received a portion of what my belongings were valued at. Bottom line: If you value your clothes, DO NOT SEND THEM HERE. Buyer beware, this place is unethical and will continue to bother you for months. To make certain they stop, I will contact the Better Business Bureau and report them. That should finally and hopefully put this issue to rest. Also, I use RINSE now and they are prompt, arrive when promised and have not lost a single item once and offer free bags if you don't reach their weight level. If you want GREAT and TRUSTWORTHY service, call RINSE! Load is just that, " A LOAD of you know what".

I am updating my review. Although my sheets/duvet were never found, the owner credited me back for…read morethe last service. Since I like to support small local businesses and they have a quick turnaround time for pick up and delivery, I decided to give them another try. This time I itemized all items I would be sending over in my order on the app The closed were picked up and delivered the next day neatly washed and folded. The owner is very responsive I would use them again

First time using them and laundry came back sparkling clean. Will definitely use them again!read more

Josh and Champion Cleaners deserve all the applause for excellent service. I don't hand out stars…read morein my reviews, but when quality service is rendered, I do not mind and gladly rate Champion Cleaners so very highly for doing all the little and big things right. I don't know if anyone is paying attention, but quality and quality service is lacking these days. It's easier and often of less cost in the short run to take short cuts at the expense of customer loyalty and sense of receiving the best of treatment from a person and business you may rarely see in this age of pickup and delivery. If you're reading this all the way through, good on you and better for you. I can confidently state Champion Cleaners is a service you can count on to pickup and deliver as if you know Josh and his business as a brick and mortar. Understand what that means in this day and age. Understand you will be a loyal customer of Champion Cleaners without question. How often can one state that these days...? Let me give you my most recent example. I have a white Guayabera all linen long sleeve shirt with the vertical pleats on the front, the kind you can wear to church, to weddings, to fine dining, and on important dates. Now then let that shirt be unknowingly stained in multiple places on each sleeve by a dark and tarry mushroom supplement you take. You think, "this shirt is ruined on the first wear." Not so quick with Josh and Champion Cleaners. I texted Josh and told him of the challenge to clean this shirt. He replied, "we'll do our best." Their best at Champion Cleaners was well up to the job and I texted Josh that perhaps he heard the applause coming from my direction in the still of the early morning in the City. Josh and Champion Cleaners can save you money and save your garments. Five stars!

We just moved to the city and are so grateful to have found Josh at Championship cleaners! My coat…read morelooks brand new thanks to him. He is the BEST and we are looking forward to being loyal customers.

The fucking best. Will be with Kenny for life!…read more One time he even got my shoes cleaned.

Do not take your clothes for wash and fold here. I received my items back and half of them were…read morecompletely melted! I'm not even sure how that happens but it completely ruined my clothes. I've had things go missing from my items handed off as well.

Destroyed my curtains. I brought them to be hemmed and cleaned, and they're uneven by inches. Looks…read morelike it was cut by a blind man and has extra new stains around them as well. They refuse to reimburse me for the damage. Please stay away.

Once I decided to use Yelp to find my "event" cleaners, I was totally befuddled. Most places around…read moreme seem to have that "I love you" or "you ruined my life" tone that doesn't really help provide an objective measure. And, many of the NYU-area cleaners seem either sketchy or overpriced, with nothing in between. Enter Crown Cleaners, which only had a few reviews--but glowing ones. I also get the sense that they semi-recently took over for an older shop, which might not have been up to snuff. Whatever the case, they were really friendly (the owner gave me a discount on my 2-piece suit, regular price $12). The suit came out great so I feel good for a big event this weekend. The owner's daughter (I'm guessing) was very sweet when I came to pick up my stuff. I'd like to start bringing shirts here (I usually do them myself). The posted price was $2 for wash/press, I think, which is as good as it gets in the area. If only it were a tad closer!

My laundry comes back beautifully folded and smelling great…read more Very reasonably priced. Always on time.

Everything was great. But the main problem is their price. I will look for a service with a lower…read morepricel

Great service, people are kind and always attentive. all the clothing was taken care of as if it…read morewas expensive - even my t-shirts were treated with care. Highly recomend!

Something changed in the last 4 months. I've been using Jane for 3 years with zero issues. Other…read morethe past few months I have had multiple things happen. Most recently I only got my whites back, called to complain and they had given my colors to someone else. It took 6 days to get them back and when I did all my designer leggings were missing - pretty much everything expensive from the load. What annoyed me most though is how unapologetic everyone was, like this is just a normal day for them. I got a refund for that one load, but it won't remotely cover replacing the missing items.