Ugliness in Hazel's; Keep Driving, Avoid An Unpleasant Experience, Give Your Money to Grateful People
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The owner of Hazel's is really weird. She thinks she is the soup-nazi from Seinfeld. No, you're just a crazy bitch who forgets customers keeps her business afloat.
I've gone to Hazel's before, on numerous occasions, and I've always left tips, even on carry out, was friendly, knew people by their first names, and likewise.
There were times on carryout where the owner forgot numerous food items, or they served food that was clearly burnt
I wouldn't say anything, but on at least one occasion, THEY called ME and recognized they forgot items
Like with previous mistakes, sure, I was annoyed, but I stayed polite and said its fine, just add it to the next time I order something, and politely moved on
The next time I ordered something, I said hey, can you include the stuff you said you forgot last time? "Sure, no problem"
I picked up my order and found that they forgot multiple food items again, got my order wrong, and charged me for things I didn't want (overcharged)
I had already driven home but after so many past orders which were poorly done, I drove back and decided to ask for a refund
I handed back items, said sorry, and politely left
Ugliness in Hazel's; Keep Driving, Avoid An Unpleasant Experience, Give Your Money to Grateful People
I never loved Hazel's, but I like to support small business and sometimes their food and service is okay. (When they did their [nasty] fish-fry, I supported them by ordering the most expensive item and a side). Today, the day I write this, I thought something to the effect of: "what do I want for breakfast? Should I order out? Hazels? No they always fuck it up...eh fuck it they're sometimes good and it helps them out"
I decide I'll order from them, give them another chance, tip, and just keep moving on
I called and was told the owner in her pettiness "banned me"
Lol sister, you're not her
And now knowing this is how you are, you don't need to ban me, I do not want to support someone who cannot take feedback or make good on their word, product, or services agreed to be rendered
So fair warning, the owner is a weird-o and doesn't stand by her product or service
The quality of food suffers as a result
Your experience will be unpleasant
-the leadership/ownership is bad
-the food quality is always a gamble (will it be burnt, undercooked, or just plain bad?)
-the owner seems to only care about money, money, money (Mrs. Krabs?)
-If you point out the food is burnt, undercooked, of poor quality, or not what you wanted--you will get attitude (yes exactly what I want my experience to be on a Saturday or Sunday morning!) read more