Please be aware of this restaurant! The customer service is horrible, but most of all the food! Saturday, my boyfriend and I decided to take a weekend trip to Tennessee. After visiting a few well-known places we decided to have lunch at a soul food restaurant. We googled for any suggestions; Havens is one of the few restaurants in the area that was recommended. We drove 10 miles to the restaurant when we entered there was a young lady at the counter that refused to greet us after I greeted her three times she was looking down at the counter and only looked up to get payment. After taking our order we sat down and waited more than 30 mins for our drinks to arrive without the food. After waiting another 15 mins the food arrived our order was wrong, we ordered a sides 'fried corn' but instead she brought cream of corn ( as if we didn't notice the difference). We questioned her on why she's giving us 'cream corn' when the menu clearly stated, ' fried corn ', but she stuck to her definition of 'fried corn' as cream of corn. Before she walked away, we asked for a refill and she said, ' I'll be back' after waiting a for a while my boyfriend went to the counter with our cups and she told him, 'I'll bring it". Question how can anyone eat a meal without a drink especially when the food was salty? That was the main reason why we were begging for a refill. The food was bad. My boyfriend ordered catfish. The catfish was overcoated and fried so hard, my porkchop's were also fried hard. For one of my sides, I ordered mash potato that was cold. My boyfriend was so disappointed with this restaurant, so we decided to leave. We just got up and walked away without saying one word. The food was left on the table like trash. I would not recommend this place to anyone! We eat out several times a week and believe me when I say this is the worst restaurant. It's sad when a customer has to write a review about a place of business that doesn't have customer service skills and forgot that they are in business on the strength of their customers, but in some cases like "HAVENS' the bad review is well earned. AGAIN, this is one place I would never recommend to anyone travelling to Tennessee or living there. read more