We've had a storage unit at this location since August 2015. We started out with a small inside…read moreunit, mainly storing holiday decorations (yes, we have a lot of decorations). In June 2019, we moved up to a larger outdoor unit when my Mother in Law passed away and we had to store of few of her items until my husband could decide what to do with them (he's still deciding). Karen and her staff were very helpful getting us set up the first time and when we moved everything from one unit to the other, everything went quickly and smoothly. The entire facility and grounds are very clean and well-kept. We often see Karen tooling around in her little 4-wheeled buggy keeping an eye on things. She always waves and says hello. Rules are strictly enforced inside and outside the units too. Prices are fair and reasonable when compared to other storage places. And we've always felt our stuff was safe and secure. The only drawback to having an inside unit from an outside unit is that the inside units are climate controlled and I don't think we found one bug or spider (or rodents) in the four years our stuff was stored. Often times it was hard to find the complimentary flatbed cart (used for transporting things from your vehicle to your unit) because there isn't a designated spot for it to be stored. We'd sometimes have to search throughout the whole building for it. The outside units are easier to pull right up to and unload but they are more exposed to the sun, wind and rain and we've had an issue with dirt and spiders. But that's nobody's fault. None of our stuff has been damaged however and we keep a broom in the unit to clean the cement floor. Sometimes we've taken our leaf blower over to clean out the entire inside. You just adapt. I love that I can pay online and take care of business from home. Although going into the office to speak with Karen is a pleasure. She always has a big bowl of candy on the counter too. All in all, we've been very happy with our experience these past 6 years with NW Self storage.

Let me start by saying that the lady in the office is great & this review has nothing to do with…read moreher. She is friendly & helpful. We had a storage unit here for about a year & a half. We just moved out on Saturday, as we bought a house & were ready to get our belongings. As we were loading things into the moving truck, we found mouse droppings on many of our things. They burrowed into a sealed bag with blankets & chewed up the blankets. They left droppings all over boxes, lumber, everything. We had to throw some things away & we will probably have to throw more away as we sort through boxes. We were spending over $200/month on this space. It is unacceptable to spend that kind of money & have your belongings invaded by mice!! I have had storage units before & never experienced this. I am attaching photos to warn other potential renters! The owners of this property need to fill in any open space where mice can get in. I do not recommend this storage facility based on our experience.

What a great trusted business. The support and customer service were phenomenal. I felt that I was…read morehandheld through the first time I required the use of a storage unit.

I wish i had more stuff so i could have a reason to keep storing with them. The property is very…read morewell taken care of and the customer service was next level. I would highly recommend using them for all your storage needs!

This is a review of Extra Space Storage at 11123 SW 68th Pkwy Tigard, Oregon. When I signed up for…read morea 10x10 storage unit, I didn't hear them say that it was a promotional rate for four months (my fault for not asking about the future rent increases). They did tell me that IF the rent was raised, I could negotiate for a lower rate. Alas, when the four months expired, the rent went from 155 to 255 per month (which included modest insurance). They were willing to drop it to 225 (including insurance), but that is still exorbitant! I will say the unit is clean and dry at Extra Space Storage--unlike the last place I rented that had rats and moisture. But I'm now moving to an equally clean storage facility in Tualatin, Oregon and the rent is 140 dollars per month (not including insurance). This mistake I made with Extra Space Storage cost me 500 dollars for movers to transfer my tools from one storage unit to another. Adios to Extra Space Storage!

James in the office was respectful, efficient, helpful and knowledgeable. I got there, was shown…read morearound, and got the paperwork done, all in less than 30 minutes. Thank you!

I worked there for over 7 years best job ever loved my customers! The units are secured and state…read moreof the art!

I LOVE this place! I have been renting a storage unit since 2013 and haven't had a single problem!…read moreJoanna runs this place and I've only contacted her once when I initially started renting, she is awesome and then I randomly saw her a few weeks ago and talked with her. She knows her stuff and I trust her, she'll only give you a unit that works for you, which is great! The rate is amazing, my monthly rental didn't change for 3 years! I am highly impressed! And I've researched prices as I like saving money and they are the cheapest around but they have top notch service. It's a super convenient location for me but they are hidden off of 99w, which is not even a bother...hey, it saves me money! I wish I could live here...it'd save me soooo much money compared to apt renting!! Plus my "neighbors" are rarely home and it's a very safe location!

amazing, safe, secure, great prices self storage! manager lives on site with his 2 super cute…read morekitties!! would recommend this self stor to anyone. quality units & lots of options for units!!

We have been with Columbia Self stor for a long time. Excellent customer service. It's a husband…read moreand wife team, always courteous. There were a couple of times we were late on our payments because my husband was in the hospital. They were so great about it and never charged a late fee. My husband and I highly recommend them. They have been great to work with.

I had a great experience with this U-Haul. We needed to drop off a truck and storage very last…read moreminute and they were able to handle everything. I wish they had larger storage options available. (The biggest was a 10x10). That being said I really apricate the help and that things like the lock were included. The storage complex is climate controlled and indoor. The staff is a pleasure to work with. The complex itself is very clean and kept up.

We are in the middle of a cross-state move from Tucson, AZ to Sherwood, OR and had an extremely…read moredisappointing and stressful experience with the U-Haul Sherwood location regarding our U-Box delivery. The day before delivery, Laurie from the Sherwood U-Haul location called my husband directly and verbally confirmed that our four U-Boxes would be delivered between 12:00 PM and 2:00 PM. That same time window was also confirmed in two identical automated text messages we received (which we still have). Despite all of this, the driver arrived at 8:30 AM while we were still at a hotel. The home does not yet have utilities or heat, and it has strict HOA rules regarding where and how long U-Boxes can be placed. We were not refusing delivery -- we simply asked why the driver was there four hours early and requested that she check with dispatch before placing the boxes. The driver told us she would call dispatch and get clarification. Instead, the next call we received was from Laurie, telling us that we had "canceled" the delivery (which we absolutely did not) and that we would now be charged an additional $99 to reschedule. We made it very clear that we never canceled -- we only questioned why the delivery was happening outside the confirmed window. We were then told that if we could drive from the hotel immediately, the driver could return, but we would still be charged. Later, this fee was reduced to $50 -- despite the fact that the error was entirely on U-Haul's side. To make matters worse, this situation is part of a much larger pattern. Throughout this move, we have encountered:    *   Multiple unexpected charges at different stages    *   Separate delivery fees for each U-Box    *   Conflicting information about insurance coverage once the boxes crossed state lines    *   Repeated billing under different descriptions What initially seemed like a cost-saving option has turned into a stressful, expensive ordeal. Between U-Boxes, trailers, delivery fees, and add-ons, we are now well over $5,000 -- and still responsible for unloading everything ourselves. At that point, we should have paid slightly more for a professional moving company and avoided all of this confusion and stress. This experience showed a serious lack of communication, accountability, and customer care at the Sherwood location. Being blamed -- and charged -- for an error that was clearly documented in writing is unacceptable. I would strongly caution anyone considering U-Box containers to read the fine print carefully and be prepared for surprise charges and shifting explanations. Based on our experience, I cannot recommend this location or this service.

These guys are very professional and easy to work with. Have used their facilities for a few years…read morenow. No need to look elsewhere at all.

DO NOT RENT FROM HERE!!!! They will bump your rent a 100 dollars or more every year as a loyal…read morecustomer but give new customers lower rates than you. Pretty clean facility but the rent increases are absolutely insane. Look at the same size units in the surrounding areas and they're hundreds less

Rates have gone up at a ridiculously fast lace! Dint recommend! They have people living on site…read moredespite their policy stating it is not allowed. Our space for 2 trailers is over $450 per month for covered storage and the roof leaks... we're moving ASAP!

I was on a road trip exploring the beautiful Pacific Northwest. I needed a short term storage for…read moremy truck and trailer. I found this storage area online and decided to give it a try. Both the staff and storage area was fantastic. I felt very safe leaving my truck and trailer on site. Both Dan and Judy were very helpful, Judy was a very warm and wonderful person. Thank you for safely storing my truck and trailer.