What a great trusted business. The support and customer service were phenomenal. I felt that I was…read morehandheld through the first time I required the use of a storage unit.

I wish i had more stuff so i could have a reason to keep storing with them. The property is very…read morewell taken care of and the customer service was next level. I would highly recommend using them for all your storage needs!

We've had a storage unit at this location since August 2015. We started out with a small inside…read moreunit, mainly storing holiday decorations (yes, we have a lot of decorations). In June 2019, we moved up to a larger outdoor unit when my Mother in Law passed away and we had to store of few of her items until my husband could decide what to do with them (he's still deciding). Karen and her staff were very helpful getting us set up the first time and when we moved everything from one unit to the other, everything went quickly and smoothly. The entire facility and grounds are very clean and well-kept. We often see Karen tooling around in her little 4-wheeled buggy keeping an eye on things. She always waves and says hello. Rules are strictly enforced inside and outside the units too. Prices are fair and reasonable when compared to other storage places. And we've always felt our stuff was safe and secure. The only drawback to having an inside unit from an outside unit is that the inside units are climate controlled and I don't think we found one bug or spider (or rodents) in the four years our stuff was stored. Often times it was hard to find the complimentary flatbed cart (used for transporting things from your vehicle to your unit) because there isn't a designated spot for it to be stored. We'd sometimes have to search throughout the whole building for it. The outside units are easier to pull right up to and unload but they are more exposed to the sun, wind and rain and we've had an issue with dirt and spiders. But that's nobody's fault. None of our stuff has been damaged however and we keep a broom in the unit to clean the cement floor. Sometimes we've taken our leaf blower over to clean out the entire inside. You just adapt. I love that I can pay online and take care of business from home. Although going into the office to speak with Karen is a pleasure. She always has a big bowl of candy on the counter too. All in all, we've been very happy with our experience these past 6 years with NW Self storage.

Let me start by saying that the lady in the office is great & this review has nothing to do with…read moreher. She is friendly & helpful. We had a storage unit here for about a year & a half. We just moved out on Saturday, as we bought a house & were ready to get our belongings. As we were loading things into the moving truck, we found mouse droppings on many of our things. They burrowed into a sealed bag with blankets & chewed up the blankets. They left droppings all over boxes, lumber, everything. We had to throw some things away & we will probably have to throw more away as we sort through boxes. We were spending over $200/month on this space. It is unacceptable to spend that kind of money & have your belongings invaded by mice!! I have had storage units before & never experienced this. I am attaching photos to warn other potential renters! The owners of this property need to fill in any open space where mice can get in. I do not recommend this storage facility based on our experience.

I had a great experience with this U-Haul. We needed to drop off a truck and storage very last…read moreminute and they were able to handle everything. I wish they had larger storage options available. (The biggest was a 10x10). That being said I really apricate the help and that things like the lock were included. The storage complex is climate controlled and indoor. The staff is a pleasure to work with. The complex itself is very clean and kept up.

We are in the middle of a cross-state move from Tucson, AZ to Sherwood, OR and had an extremely…read moredisappointing and stressful experience with the U-Haul Sherwood location regarding our U-Box delivery. The day before delivery, Laurie from the Sherwood U-Haul location called my husband directly and verbally confirmed that our four U-Boxes would be delivered between 12:00 PM and 2:00 PM. That same time window was also confirmed in two identical automated text messages we received (which we still have). Despite all of this, the driver arrived at 8:30 AM while we were still at a hotel. The home does not yet have utilities or heat, and it has strict HOA rules regarding where and how long U-Boxes can be placed. We were not refusing delivery -- we simply asked why the driver was there four hours early and requested that she check with dispatch before placing the boxes. The driver told us she would call dispatch and get clarification. Instead, the next call we received was from Laurie, telling us that we had "canceled" the delivery (which we absolutely did not) and that we would now be charged an additional $99 to reschedule. We made it very clear that we never canceled -- we only questioned why the delivery was happening outside the confirmed window. We were then told that if we could drive from the hotel immediately, the driver could return, but we would still be charged. Later, this fee was reduced to $50 -- despite the fact that the error was entirely on U-Haul's side. To make matters worse, this situation is part of a much larger pattern. Throughout this move, we have encountered:    *   Multiple unexpected charges at different stages    *   Separate delivery fees for each U-Box    *   Conflicting information about insurance coverage once the boxes crossed state lines    *   Repeated billing under different descriptions What initially seemed like a cost-saving option has turned into a stressful, expensive ordeal. Between U-Boxes, trailers, delivery fees, and add-ons, we are now well over $5,000 -- and still responsible for unloading everything ourselves. At that point, we should have paid slightly more for a professional moving company and avoided all of this confusion and stress. This experience showed a serious lack of communication, accountability, and customer care at the Sherwood location. Being blamed -- and charged -- for an error that was clearly documented in writing is unacceptable. I would strongly caution anyone considering U-Box containers to read the fine print carefully and be prepared for surprise charges and shifting explanations. Based on our experience, I cannot recommend this location or this service.

Clean establishment. Friendly staff. The place is rather secure from what I can see. They have…read morecarts that make it easy to load things up and move instead of carrying everything. The storage unit itself is roomy and I can fit a lot in it!

I have been renting here for a few years. I went from a small to bigger unit and the transition…read morewas really easy. The site is very nice and the office people are really friendly. The site is close to the post office so I like getting my stuff and zipping in the postal service when I need to. It is a great price for what I consider a clean unit.

The gate has been broken for over a week now. Doesn't sound like they have any intentions to fix…read moreit any time soon. If you have a unit I would definitely take pictures of your belongings as anyone can walk in whenever they want and the girl at the counter obviously won't stop them. I would also recommend that you secure any of your belongings that you are, most likely, paying close to $200 per month to keep in an unsecured, secure location. Class action lawsuit sounds likely.

I would strongly suggest you avoid this place. We've been there less than a year and have already…read morehad the price raised 60%. There is no lease or any kind of contract to prevent them from gouging you whenever they like. There is no good way to communicate with them, at least from my experience. Worst experience I've ever had with a storage place.

The new owners are friendly and easy to work with. The prices are better than other storage units…read morein the area and the facility is clean. New updates are supposed to be coming so I'll update my review once the updates are complete.

Great new owners, really making the place a secure safe place to store my stuff. Customer service…read moreand great and would recommend this place. Prices are great, and cant wait to see what is next on their list.

Update: 50% refund…read more Yeah, don't go with these guys. i had specific instructions for my move both to the rep on the phone (xavier he's great) and to them directly. all were not really cared for properly. I should have just gotten my friends and a uhaul to move, but i was promised it would take 5hrs. i was billed 5.5hrs. tip top of the money i had left. and they didn't even have time to move everything. why? because their recklessness with my things i didn't want them carrying my computer monitors. they were hired to pack and move stuff across portland. they came at 1:30 when they said only to tell me that they didn't know they needed all the packing stuff. they eventually arrived nearly 2hrs later and towards the END Of the original window i was promised without any 'hey we will be there at this ETA' they said they got stuck behind a train, which is fine i guess? but no update after that until i called and complained, which got me a 5% discount, which is nice i guess? but like everything that happened after were MASSIVE red flags, both for the computer and the 'movers' which felt like contractors they just hired for whatever without properly vetting. i had a small move, 2 rooms. they were the slowest movers and most reckless movers i've ever hired. but i don't really blame them fully for that. supposedly they were working since 8am and just drove up from salem or something. they didn't even eat lunch. is that even legal?! no wonder they came to the door exhausted already and out of it. These 2 guys did the best they could, but honestly with how exhausted I was from helping them (something i SHOULDN'T HAVE HAD TO DO), they were doing a good job, but that doesn't really matter. In the end this guy ruined my $2000 custom built standing desk for music. not sure if i can get it repaired or fixed. he undid it and said he will put it back together. it was pretty easy just a few bolts into the joints between the wooden top and the legs and putting on the keyboard tray. easy stuff for the most part (when you have a drill, i don't own one). this guy didn't even look at where he was drilling or understand how the desk was put together after showing him specific things. he just drilled in the bolts and they hit a part that they're supposed to go into but was put in backwards making it impossible (on purpose) to get the screw in. this guy just kept drilling harder and harder and when i asked him about it he was like yeah it's supposed to sound like that. He either was so exhausted he couldn't think straight or just took on tasks he could have said 'yeah i don't know how to do that, can you do it?' either way now i have a broken desk that's only partially built and put together. i am really glad i moved all of my expensive stuff to my place with a friend last weekend, because they definitely would have broken a lot of very expensive things! I also gave them a mattress cover to put on the mattress, and they struggled doing that. You are movers wtf?! i zipped it up about half way and moved on. Then when we got to my new place they didn't even use it and put the mattress on the pavement to get a better angle or something. like what was the point in bringing it?! They also dropped a bunch of precious memories i had in a bin in a bin, they said they took them out because the outer bin couldn't close (bs). They were holding it open wrapped around their arm and i asked them to close it as it doesn't look secure and he said it would be fine, then immediately drops it with pictures and papers dropping on the ground and getting dirty. Anyway this all just happened. and there's no way I can live in my new place due to the lack of time they afforded to me to actually place things in the right spot. At least my bed is in the right spot. luckily for now i am in a short term rental because my last place had mold and why I am moving. i am highly allergic and being there as long as i did, both to wait for them to show up and how slowly they worked on loading the truck, I am feeling sick again because of it. The estimate was low balled to say the least because these guys move at a snails pace because this company overworks them and treats likely their staff like crap. these are probably more desperate people looking for an easy pay day. one guy was like 'i worked 4 days this month' and the other one worked 6 days in a row. a 12 hr day without a break outside of driving (which isn't a break) isn't really fair or legal? I paid nearly 1k for this move, and you can't afford to give these people a proper break between moves? I'm sure they weren't making nearly enough either. Lastly they pressured me to sign a thing at the end of the receipt that says everything was delivered intact, which i didn't sign. Anyway go with another company, not worth the risk. I didn't have another weekend to do this move as i need to have a livable space and that takes time as well. Anyway the movers were careless, slow, expensive, and ignored instructions.

If you read one thing from this review, it's this: do not hire All Service Moving unless you're…read morewilling to risk unexpected charges, damaged belongings, and a company that refuses to stand behind its work. We provided a complete inventory of our home and were quoted for one truck. Your team spent an entire day packing our home and never once mentioned there was a capacity issue. It wasn't until the very end of moving day, after everything had already been packed and loaded and we had no meaningful opportunity to make another decision, that we were told we needed to pay for a second truck. As a result, it ultimately required two trucks to remove our belongings from storage, effectively doubling the cost we had been led to expect. Unfortunately, the handling of our belongings was even more concerning. During move-out from All Service Moving's warehouse, numerous damaged items were identified and photographed. We also documented furniture stored directly against other furniture with little or no protection, exposed boxes, and delicate items packed and stored in ways that unnecessarily increased the risk of damage. As we continued unpacking, we found additional examples of improper packing, despite paying All Service Moving to professionally pack our home. Wardrobe boxes were not used for hanging clothing--the hanging bars were never used, and clothing and shoes were piled throughout the boxes. Delicate lamp shades were packed with dirty outdoor items. Clothing was packed alongside a floor cleaner and a greasy kitchen rack. Fragile decorative branches were packed without protection and arrived broken. These were not isolated mistakes. They reflected a consistent pattern in how our belongings were packed, stored, and handled. Despite photographs documenting both the damage and the way our belongings were packed and stored while in All Service Moving's warehouse, the company has never taken responsibility. We spent months trying to resolve this privately before writing this review. During that time, we repeatedly provided documentation, waited through postponed discussions, and requested the documents supporting the company's position. Those documents were never produced, and All Service Moving never took responsibility for the damage. Moving is one of the largest expenses and most stressful experiences many people will go through. When you hire a moving company, you're trusting them with everything you own. We expected our belongings to be handled with care and, if something went wrong, for the company to stand behind its work. Unfortunately, that was not our experience with All Service Moving.

Clean Spaces, Great Service, Good Staff. Our whole family uses these unit and we wouldn't want to…read morework with anyone anywhere else.

The old hag must have left because the two young girls we have dealt with are friendly and totally…read morehelpful. Couldn't be happier with the storage unit and the employees.

Great customer service, competent staff. Sam was exceptional! Everyone i've ever dealt with. The…read moreentire staff has been helpful and knowledgeable!

Always quick and efficient Amazon returns at this location! I usually see 2 persons assisting…read morecustomers.