I'm in the process of moving from one part of the Portland, Oregon area to another and rented a…read moreroom in A Storage Place. I found the prices to be outstanding especially the senior discount! Michelle in the office in Newberg is incredibly friendly and helpful! I would recommend A Storage Place to anyone who needs a short or long term room! It is...

Kimberly is the BEST! She made making a reservation over the phone and very informative and easy…read more When we got to the storage to check in she was on it and very friendly! She walked me to our storage unit and was patient with me when I called because I couldn't find our unit when my husband showed up with my daughter's things. I will definitely be back next summer when we need to store my daughter's college stuff. Thank you Kimberly for an awesome job, we appreciate you! It's not often in these crazy times that you find such sincere and nice people. You truly showed us that the aloha spirit does live outside of Hawaii.

Very safe environment, I have utmost confidence in my things being stored there well. They keep it…read moreclean, have mouse control, it's a lovely place, easy to access for renters.

Facility is clean and safe and provided a good space for temporary storage of furniture. Austin was…read morehelpful every time we talked to him.

This facility was awesome for my business. Incredibly easy to sign on and was easy to expand when…read moreneeded. Will be using again shortly here.

DO NOT RENT FROM HERE!!!! They will bump your rent a 100 dollars or more every year as a loyal…read morecustomer but give new customers lower rates than you. Pretty clean facility but the rent increases are absolutely insane. Look at the same size units in the surrounding areas and they're hundreds less

Lady working there was always friendly and helpful. I emailed them once and they were quick to…read morereply and gave me the information I needed

Donna is wonderful. She's very personable and professional over the phone and can answer any…read morequestions. The first time I attempted to contact her it went to voicemail but as long as you leave her a message she's great at getting back to you, quick too. The office is a little tucked away but easy to find, it's right at the gate. Donna was as warm and friendly in person as on the phone. As we walked in to view the space I was renting, another renter stopped to tell me how wonderful the place is and their great experiences with Donna. If you're looking for a secure storage facility, don't go any further. Talk to Donna. She will take care of you. It's easy, convenient, and very secure. I wouldn't go anywhere else.

The storage site is still under development, but the customer service is superb. Both Kristin and…read moreRob are very responsive to questions and needs. When the site is fully developed it will be even better. Great place to store if you like to head to the Coast...miss all the city traffic!

We are in the middle of a cross-state move from Tucson, AZ to Sherwood, OR and had an extremely…read moredisappointing and stressful experience with the U-Haul Sherwood location regarding our U-Box delivery. The day before delivery, Laurie from the Sherwood U-Haul location called my husband directly and verbally confirmed that our four U-Boxes would be delivered between 12:00 PM and 2:00 PM. That same time window was also confirmed in two identical automated text messages we received (which we still have). Despite all of this, the driver arrived at 8:30 AM while we were still at a hotel. The home does not yet have utilities or heat, and it has strict HOA rules regarding where and how long U-Boxes can be placed. We were not refusing delivery -- we simply asked why the driver was there four hours early and requested that she check with dispatch before placing the boxes. The driver told us she would call dispatch and get clarification. Instead, the next call we received was from Laurie, telling us that we had "canceled" the delivery (which we absolutely did not) and that we would now be charged an additional $99 to reschedule. We made it very clear that we never canceled -- we only questioned why the delivery was happening outside the confirmed window. We were then told that if we could drive from the hotel immediately, the driver could return, but we would still be charged. Later, this fee was reduced to $50 -- despite the fact that the error was entirely on U-Haul's side. To make matters worse, this situation is part of a much larger pattern. Throughout this move, we have encountered:    *   Multiple unexpected charges at different stages    *   Separate delivery fees for each U-Box    *   Conflicting information about insurance coverage once the boxes crossed state lines    *   Repeated billing under different descriptions What initially seemed like a cost-saving option has turned into a stressful, expensive ordeal. Between U-Boxes, trailers, delivery fees, and add-ons, we are now well over $5,000 -- and still responsible for unloading everything ourselves. At that point, we should have paid slightly more for a professional moving company and avoided all of this confusion and stress. This experience showed a serious lack of communication, accountability, and customer care at the Sherwood location. Being blamed -- and charged -- for an error that was clearly documented in writing is unacceptable. I would strongly caution anyone considering U-Box containers to read the fine print carefully and be prepared for surprise charges and shifting explanations. Based on our experience, I cannot recommend this location or this service.

The Owner Sherry was there at 0700 when they opened, had us on the road in 15 minutes. She took…read morecare of us like we were family, made sure the pieces we needed were available (5 point adapter and 2" ball). Can't say I expected to be taken care of like this - I've been to lots of U-Hauls over the years, Sherry knows how to take care of you.