Outstanding customer service. Steaightforward rental contract and policies. Clean, well- lit…read morefacilities. Good security. Convenient location.

From the owner: Northwest Self Storage offers convenient and affordable self storage units in Forest Grove. Whether…read moreyoure looking for easily accessible drive-up storage units or indoor climate controlled units, youll find a home with us. Our facility features gated access with extended hours, well-lit grounds, and wide aisles for convenient truck access. Store with Northwest Self Storage and see why our units are ideal to suit your storage needs. Visit us at 3312 Pacific Ave. today to rent your space. Northwest Self Storage is an NSA Storage brand and facility.

I now understand the 18 ignored Better Business Bureau reports and the fact they are not accredited…read morewith them!!! My unit goes up for auction tomorrow morning and no one is there to receive the fedex cashiers check today, Wednesday. I confirmed the operating hours online and on the phone w/facility manager. The corporate customer service woman was useless, intolerant and couldn't understand my problem. She refused to give me any help or options and hung up on me. At the very least I expect transparency in hours of operation. But to be closed the day before all scheduled auctions is unethical and shady. Disgusting

After a month in my unit they sent me a notice of increasing rates another $44/month. Terrible…read morebusiness practices.

Nice storage units, new, relatively clean, strong security system. Good access to unit 7 days a…read moreweek. Gate hours are 7am to 9pm.

We have stored our travel trailer, have a large storage unit and a small unit with Cornelius…read moreStorage for years and they have the best customer service and reasonable rates!! Marcos is always extremely helpful, kind, professional and personable. I would highly recommend Cornelius Storage!!

We were in a pickle to store our travel trailer and Dave answered the call…read more We generally store our trailer in Medford where our ranch is but the gate would not open and after an hour and 6 phone calls to the owner with no response we had to come up with plan B. My husband had to be at work the next morning early, so I called North Plains RV as we had stored our trailer here in the past. Dave immediately got my information, gave us the gate code and two options to store our trailer. Thank you Dave for your excellent service!

I have been a repeat customer at this facility for over 10 years, with multiple rentals over that…read moretime, and until this most recent experience I would have given it a strong 5-star rating. Historically, the staff here were professional, courteous, and genuinely customer-focused, which is why I returned again to store my new RV. Unfortunately, this latest transaction was very different. While I understand and accept new policies around proof of insurance and ownership, the issue was not the requirements themselves--it was how they were communicated. A phone conversation with the current facility manager escalated unnecessarily and became confrontational and dismissive. I was repeatedly interrupted, spoken to aggressively, and made to feel as though my integrity and long-standing relationship with the facility were being questioned. That interaction was so inconsistent with my prior experiences here that it was genuinely disappointing. Customer service is as much about listening and tone as it is about enforcing policy, and that piece was clearly missing. I am sharing this feedback in the hope that ownership and leadership will take it seriously. This facility has historically been excellent, and with the right focus on professionalism and customer respect, it could be again. Update (January 2026): Following this review, I was contacted by the regional manager, and I later received a personal letter of apology from the President of West Coast Self-Storage, the company that owns this facility. He acknowledged the issues I raised, confirmed that their computer system had changed (which explained the missing rental history), and assured me that corrective steps are being taken to improve both recordkeeping and customer communication going forward. I appreciate that leadership took the time to listen and respond. While I ultimately moved to another storage facility that better fits my needs, I respect the way West Coast Self-Storage handled this at the corporate level and hope this location returns to the high standards it once reflected.

Well-organized, good signage, friendly staff. Had a bit of confusion with our containers arriving…read morefrom out of state, but they were able to help us figure it out and get everything to the right place. They have everything you'll need for moving - boxes, tape, locks, protective padding. Great experiences with everyone I have interacted with here.

The site manager, Austin, is incredibly helpful & friendly in all our interactions. Not only did…read morethey make the moving in process super easy, but they made the moving out process equally smooth. They have also been accommodating and understanding of various circumstances on my end which has been a real lifesaver. My storage unit was clean, secure, climate controlled, easy to access, and well worth the money. The customer service provided by Hillsboro West Self Storage is top tier and will make you glad you chose this location.

They failed to return numerous messages over a two month period and failed to respond to repeated…read morerequests for a prorated refund of unused storge unit fees. We moved our stuff to a new facility after repeated price increases by NWS

Nicole is wonderful. She is extremely helpful .The grounds are kept so clean that we didn't get…read moredust or spiders on or in the furniture and boxes we were storing in our unit. Nicole is extremely nice and helpful . She even was able to tell us about a possible available apartment when she found out we were facing homelessness. She keeps the grounds safe and is really well organized and professional