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Cornelius Self Storage

4.3 (7 reviews)
Closed • 9:00 am - 6:00 pm
Updated over 3 months ago

Services - Cornelius Self Storage

Self storage

Vehicle storage

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Photo of Jon G.
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5 years ago

Nice storage units, new, relatively clean, strong security system. Good access to unit 7 days a week. Gate hours are 7am to 9pm.

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1 year ago

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3 years ago

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5 years ago

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195
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4 years ago

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3 years ago

best storage facility i've used, amazing staff and reasonably priced! very clean facility as well. they also have bathrooms onsite.

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5 years ago

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North Plains RV and Self Storage - North Plains RV and Self Storage

North Plains RV and Self Storage

(18 reviews)

We were in a pickle to store our travel trailer and Dave answered the call…read more We generally store our trailer in Medford where our ranch is but the gate would not open and after an hour and 6 phone calls to the owner with no response we had to come up with plan B. My husband had to be at work the next morning early, so I called North Plains RV as we had stored our trailer here in the past. Dave immediately got my information, gave us the gate code and two options to store our trailer. Thank you Dave for your excellent service!

I have been a repeat customer at this facility for over 10 years, with multiple rentals over that…read moretime, and until this most recent experience I would have given it a strong 5-star rating. Historically, the staff here were professional, courteous, and genuinely customer-focused, which is why I returned again to store my new RV. Unfortunately, this latest transaction was very different. While I understand and accept new policies around proof of insurance and ownership, the issue was not the requirements themselves--it was how they were communicated. A phone conversation with the current facility manager escalated unnecessarily and became confrontational and dismissive. I was repeatedly interrupted, spoken to aggressively, and made to feel as though my integrity and long-standing relationship with the facility were being questioned. That interaction was so inconsistent with my prior experiences here that it was genuinely disappointing. Customer service is as much about listening and tone as it is about enforcing policy, and that piece was clearly missing. I am sharing this feedback in the hope that ownership and leadership will take it seriously. This facility has historically been excellent, and with the right focus on professionalism and customer respect, it could be again. Update (January 2026): Following this review, I was contacted by the regional manager, and I later received a personal letter of apology from the President of West Coast Self-Storage, the company that owns this facility. He acknowledged the issues I raised, confirmed that their computer system had changed (which explained the missing rental history), and assured me that corrective steps are being taken to improve both recordkeeping and customer communication going forward. I appreciate that leadership took the time to listen and respond. While I ultimately moved to another storage facility that better fits my needs, I respect the way West Coast Self-Storage handled this at the corporate level and hope this location returns to the high standards it once reflected.

Cornelius Self Storage - selfstorage - Updated May 2026

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