Bert and Brittany were very nice and helpful in my 3 day move out of storage unit A++ customer…read moreservice !

Great management from day one. Ethical owners and management. Got my refund balance expeditiously…read more I've used them more then once and recommend them.

Nice storage units, new, relatively clean, strong security system. Good access to unit 7 days a…read moreweek. Gate hours are 7am to 9pm.

We have stored our travel trailer, have a large storage unit and a small unit with Cornelius…read moreStorage for years and they have the best customer service and reasonable rates!! Marcos is always extremely helpful, kind, professional and personable. I would highly recommend Cornelius Storage!!

Well-organized, good signage, friendly staff. Had a bit of confusion with our containers arriving…read morefrom out of state, but they were able to help us figure it out and get everything to the right place. They have everything you'll need for moving - boxes, tape, locks, protective padding. Great experiences with everyone I have interacted with here.

The site manager, Austin, is incredibly helpful & friendly in all our interactions. Not only did…read morethey make the moving in process super easy, but they made the moving out process equally smooth. They have also been accommodating and understanding of various circumstances on my end which has been a real lifesaver. My storage unit was clean, secure, climate controlled, easy to access, and well worth the money. The customer service provided by Hillsboro West Self Storage is top tier and will make you glad you chose this location.

They failed to return numerous messages over a two month period and failed to respond to repeated…read morerequests for a prorated refund of unused storge unit fees. We moved our stuff to a new facility after repeated price increases by NWS

Nicole is wonderful. She is extremely helpful .The grounds are kept so clean that we didn't get…read moredust or spiders on or in the furniture and boxes we were storing in our unit. Nicole is extremely nice and helpful . She even was able to tell us about a possible available apartment when she found out we were facing homelessness. She keeps the grounds safe and is really well organized and professional

Excellent service. Connie was very friendly and helpful throughout the entire process. She even…read morebrought bottled water to me and friends as we loaded and unloaded possessions into the rental space.

Thanks to Connie, the resident manager, I never worry about anything. Connie made my moving in and…read moretoday, moving out safe, and smooth. A rare person! Thanks Connie.

love this storage unit place, it is very clean and the manager Tarynn is so helpful .read more

Apparently what was advertised and sold to me was a promotional rate. This was never discussed with…read moreme on the phone nor was I told when the promotion would end. Instead, I just came home to a postcard informing me that my price would go from $68 a month to $136 a month. Due to this omission of information up front, I promptly cancelled my space and took my business elsewhere. So now, I will forever be letting people know that Extra Space Storage just doesn't give you all the facts and lies by omission.

I now understand the 18 ignored Better Business Bureau reports and the fact they are not accredited…read morewith them!!! My unit goes up for auction tomorrow morning and no one is there to receive the fedex cashiers check today, Wednesday. I confirmed the operating hours online and on the phone w/facility manager. The corporate customer service woman was useless, intolerant and couldn't understand my problem. She refused to give me any help or options and hung up on me. At the very least I expect transparency in hours of operation. But to be closed the day before all scheduled auctions is unethical and shady. Disgusting

After a month in my unit they sent me a notice of increasing rates another $44/month. Terrible…read morebusiness practices.

Rat infestation!! manager says it's not his fault. It's my fault because I had car soap and bleach…read morein my unit. Stated he knew about the rats prior to our move in. Public storage staff... have all been unhelpful customer services were unhelpful. Third party insurance covered only 250$ and I'm unable to be reimbursed because they closed the account without consent. I lost 45% of my belongings using this negligent company. public storage says well you stored hazardous chemical.... what does that have to do with rats at your property? DO NOT KEEP STUFF HERE! EVER!!!! This company has no moral ethics!!!

this place was terrible. the rent started under 200 and in a year was over 300 per month. most of…read moreour belongings were either ruined completely or heavily damaged by a rat infestation. They have bait stations outside of the units but you will see that inside the units the rats run wild. mattresses and box spring completely ruined. all of the boxes were chewed open and the clothes inside were either chewed apart or were soaked in rat urine. This place should be shut down.