I have been a repeat customer at this facility for over 10 years, with multiple rentals over that…read moretime, and until this most recent experience I would have given it a strong 5-star rating. Historically, the staff here were professional, courteous, and genuinely customer-focused, which is why I returned again to store my new RV. Unfortunately, this latest transaction was very different. While I understand and accept new policies around proof of insurance and ownership, the issue was not the requirements themselves--it was how they were communicated. A phone conversation with the current facility manager escalated unnecessarily and became confrontational and dismissive. I was repeatedly interrupted, spoken to aggressively, and made to feel as though my integrity and long-standing relationship with the facility were being questioned. That interaction was so inconsistent with my prior experiences here that it was genuinely disappointing. Customer service is as much about listening and tone as it is about enforcing policy, and that piece was clearly missing. I am sharing this feedback in the hope that ownership and leadership will take it seriously. This facility has historically been excellent, and with the right focus on professionalism and customer respect, it could be again. Update (January 2026): Following this review, I was contacted by the regional manager, and I later received a personal letter of apology from the President of West Coast Self-Storage, the company that owns this facility. He acknowledged the issues I raised, confirmed that their computer system had changed (which explained the missing rental history), and assured me that corrective steps are being taken to improve both recordkeeping and customer communication going forward. I appreciate that leadership took the time to listen and respond. While I ultimately moved to another storage facility that better fits my needs, I respect the way West Coast Self-Storage handled this at the corporate level and hope this location returns to the high standards it once reflected.

FUTURE PATRONS... BEWARE!! This business will lure you in…read morewith a clean facility and introductory offers that make you think, "Wow, what a great place for a great price!" However, hopefully you won't meet the manager (who we experienced end of May & June 2025), because his lack of customer service will make you pause, but the cleanliness and (bait and switch) price will make you not listen to your instincts. Before I briefly tell you what we have experienced, I must first preface it with the following information, to help you see the wrongness in what we have experienced - my husband and I are in our mid-60's and late 50's; hubby has worked at the same big high tech company for 38 years; both of our credit scores are in the 800's; upon moving our RV to this new facility, we unfortunately experienced 2 deaths in our immediate family as well as being blessed with new grandchildren, leading us to not be able to do anything with our RV since then. It has literally sat there. We also pay with auto pay, so there is never a late payment. So when the following happened, on top of the rudeness of the manager, we were left shaking our heads and highly disappointed!! I have email proof of the following... On Nov. 17, 2025 at 12:21am, I received an email stating, and I quote, "We did not receive proof of insurance by December 01, 2025... we have enrolled you in the third-party Tenant Property Insurance Program." Yes, you read that correctly. Now mind you, we had just experienced the first death of which we have been mentally and financially helping support the surviving relative, and were just a couple weeks away from the birth of our grandson. We have been with Geico for decades and it auto renews every 6 months without fail, and when it renewed, the first day of renewal was a Monday, of which my husband drove down and personally showed/gave them proof to make sure they got it, since our lives had been crazy. Then the end of January, the same day our family member's 24 day old baby died (and had been ill), I received an email from this company, stating, "We are contacting you to communicate an adjustment in the monthy rental rate... your new monthly storage rent will be $249.00." Up from $169.68/mo. A NEARLY 50% PRICE INCREASE!! This is either a retaliatory action from my response to their first wrongful email (that the worst thing I said was WTH in response to their bad & wrong practices and explaining why we didn't show proof of insurance early) or because they want insurance early and not the day of... or, it's PREDATORY PRICING! Or both!! Either way, if you're considering storing at this business, I would think twice. When researching this business AFTER these experiences, I noticed on Yelp there is only one review since 2023, it was on the last day of 2025, and it matches mine. And on Google a majority of the newer reviews (you need to change the order of reviews to the most recent, or newest) are at 2 months and 8 months - when they attract newly signed up customers at 6 month rotations of introductory bait and switch offers, to write a review. But you'll notice the reviews are short and don't say much because they haven't really experienced this business yet. If we had written a review right when we started storing here, it too would have been at the 8 month mark. Buyer beware!

I have used Cornelius Pass mini Storage over the past several years off and on when i needed extra…read morestorage. Have never wanted to use any other storage facility. Everyone is is so helpful and accommodating I have always felt my belongings were very safe there. I recommend it to everyone that mentions they will need storage.

Corn Pass Mini Storage is an exceptional storage facility. We felt very comfortable having our…read morebelongings stored there when we need too.

The site manager, Austin, is incredibly helpful & friendly in all our interactions. Not only did…read morethey make the moving in process super easy, but they made the moving out process equally smooth. They have also been accommodating and understanding of various circumstances on my end which has been a real lifesaver. My storage unit was clean, secure, climate controlled, easy to access, and well worth the money. The customer service provided by Hillsboro West Self Storage is top tier and will make you glad you chose this location.

Well-organized, good signage, friendly staff. Had a bit of confusion with our containers arriving…read morefrom out of state, but they were able to help us figure it out and get everything to the right place. They have everything you'll need for moving - boxes, tape, locks, protective padding. Great experiences with everyone I have interacted with here.

if I could give it zero stars I would. Some of the worst customer service I've ever experienced in…read moremy life. Joe is a fucking dick. lucky I got all my stuff out of there today. Go to a different storage place.

Great place to store your stuff and customer service is nice, the building is very secure, always…read morekept clean, and they provide dolly's to move big items. Great people and great business.

DO NOT RENT FROM HERE!!!! They will bump your rent a 100 dollars or more every year as a loyal…read morecustomer but give new customers lower rates than you. Pretty clean facility but the rent increases are absolutely insane. Look at the same size units in the surrounding areas and they're hundreds less

The gentleman that helped me was very kind and accommodating. It was clear he and the company are…read morenot price gauging, for which I appreciate. Quick and easy tour and set up.

Just allowed me to Prepay (by phone, how easy!) for 3 months in advance at a time, saves me 5%...we…read morecan all use savings these days! Always super friendly and helpful...make Baseline Mini Storage your choice too!

I've been there for several years and they have been great....very friendly and usually available…read more My unit is at a reasonable price too compared to other storage places.

We rent several storage units and a trailer parking spot at Parkside. We've been customers for…read moreseveral years. The yard is always spotless, access is easy, communication is great.

We had a great experience with Parkside Mini Storage. The owners were welcoming and extremely…read morenice, the place is spotless and super secure. It was also a great value. We will definitely come here for future storage needs.

I rented 5 storage units here for 1 year from March 2022 until March 2023. The professional service…read moreI received from Melinda and Xander was absolutely fantastic every step of the way. They were always friendly and courteous and I knew I could rely on either one of them to answer any questions I had right away. The facility is clean, modern, extremely secure and all of the inside units I had were climate controlled which was very important to me since I was storing 40 thousand rare LPs and expensive Mid Century modern furniture (Eames/Knoll/Milo Baughman/Platner/Saarinen etc..). I looked around at other facilities and knew right away that this was where I wanted to store all of my belongings while selling a house in Portland and planning a move to California. Honestly the staff here really is the cherry on top and they work very hard to make everything run smoothly and efficiently including Uhaul rentals! If anyone from Corporate is seeing this, be sure to do what you need to do to keep them on board! Having peace of mind and being treated like family is priceless! Thanks Melinda and Xander!!!!! Shane 'DJ Sureshot'

Absolutely do not rent from them. I fell behind one month in August due to a family emergency and…read morefinancial hardship and I was charged a late fee (no big deal) I called and on the 9th of the following month to see if they would take a partial pay. I was told no, and payment was due in full. I explained my situation. Communication was very poor on their par. I have not had emails or phone calls returned. Currently I owe over $1000 in late rent and late fees. They placed a lien fee Sept 1st for $85, lock out, inventory, and photo fee of $40, and an advertisement fee of $35. I explained I am a single mom and my son and I are living out of my car after fleeing DV. Lastly 3 different times I was unable to access my unit because the elevator was not functioning for several days.