I have had a very positive experience at the Tualatin Location. Tracy is a consummate professional…read moreand has an excellent sense of humor! I would highly recommend this location. Thank you! Dave

I wish i had more stuff so i could have a reason to keep storing with them. The property is very…read morewell taken care of and the customer service was next level. I would highly recommend using them for all your storage needs!

The new owners are friendly and easy to work with. The prices are better than other storage units…read morein the area and the facility is clean. New updates are supposed to be coming so I'll update my review once the updates are complete.

Great new owners, really making the place a secure safe place to store my stuff. Customer service…read moreand great and would recommend this place. Prices are great, and cant wait to see what is next on their list.

It is so refreshing to work with people who are not part of the big box companies. I recently was…read moreat another storage unit facility and they raised our rent by almost 55% with a 30-day notice. This place is independent and works with the community. Long-term tenants are there for a reason. They are the neighborhood no fuss, we are real people kind of place. In a time of AI and everything digital that is refreshing.

They had an amazing "special" on their website. It was after hours so I used their form to send my…read morereservation electronically. When I didn't hear anything this morning I called. Judi said, "oh! I just rented that unit five minutes ago". I wonder how many pissed off people she deals with everyday.

This company WILL makenit difficult as possible for you to cancel a lease. I initiated, paid and…read moresigned the lease agreement for a unit for my daughter. After a month of use it was no longer needed and as I called in to cancel the lease, they informed me I was no longer on the lease and my daughter would have to do it. I am the individual who Initiated, paid for and SIGNED the lease agreement and I nonlonger have any control of the lease and to this contract because of a clerical error they made. instead of fixing their mistake they advised me to cancel the card payment but that would then give them legal means to collect a debt as that does not end the contract. Crooks in business suits.

I walked in to rent a storage unit, and the front desk gentlemen was friendly, knowledgeable and…read moreyou showed me several different sizes of units to rent. As I the facility, it looked clean and well maintained. He then walked me through a very easy process to rent the size of storage unit I needed. The cost was less than expected.

The storage units are nice, well maintained and easily accessible. What makes this business amazing…read moreand incomparable is the manager, Teresa Simmons. She is attentive, friendly, thorough, and an absolute pleasure to work with. I had car trouble, and was unable to make the appointment I had made to have our old lock cut off, and she did her best to accommodate a make up time for me. Teresa's boss should pay her double what she's making!! I can't say enough about how wonderful this woman is!!

Very specifically told me when we rented the unit that if we left before the end of the month the…read morerent would be pro-rated. Today, the 8th, I was told SEVERAL different reasons (the excuses kept changing) that rent would not be pro-rated. I asked several times. First ", "it would have been pro-rated if we were out by the 8th, whoops today is the 8th, if you would have been out by the 7th." That didn't fly, so the next excuse was that " I pre-paid". Sure glad I'm being penalized because I pay my bills. Next excuse was "because I was on auto-pay". Again, glad I'm being penalized because I pay my bills. Next excuse, "I needed to tell them by the end of the month - -it is in the contract". "Whoops you didn't sign that page of the contract". Excuses went on and on. Very, very disappointed in this establishment. There are other storage centers in town. Take your business elsewhere. Now just to hope that I don't get charged again for next month....

The "Boss" is in competent. He answers the phone, listens to you and ...says his office person is…read moreout so they'll have to deal with it! (Two times I called in a week and that's what I got.) Really... you don't think a customer wouldn't get upset after that attitude. They wouldn't work with me after being a customer for over 3 years. HUMAN TOUCH vs. HIGH TECH Something goes wrong I wouldn't rent from them!

This place is clean and the gentleman that works on the front desk is a really nice guy and very…read morehelpful. If you have any questions, you can just call them and ask he's very knowledgeable..

I have used I-5 Mini storage for about 2.5 years now, and I have nothing but good things to say…read moreabout it. The on-site manager, Cyrus, is very helpful, nice, and easy to work with. The property is well-maintained, the location is convenient, and the price is good for the space you get. I would highly recommend I-5 Mini Storage to anyone who needs extra storage space.

Excellent service and help. I needed a larger unit after I…read morerealized the smaller one would'nt work, and they refunded me for the days I had left on the smaller unit. The area is also kept very clean. Jerry Wagner

Safe and gated place to store your RV or toys. Never had a problem with access. Not as fancy as…read moresome of the other newer places, but not storing collectible race cars.

Very unsettling experience of having another storage renter complain about me and lie saying I live…read moreout of my and my boyfriend's storage unit and was showering somehow? a video camera faces our unit and its full. The man said he felt unsafe around me. I was profiled by a stranger and then they went as far as trying to remove me from 'their' storage area by maliciously making up perverted lies. Scary part is, every neighbor I met was delightful and i never once had a foul exchange. Let that be an anchor for how uncomfortable I am. I'm a young heavily tattooed female who travels and camps with my partner a lot in the summer. The first week I was even really around (cleaning from a huge move, the camp, laundry to store away, tiny bit of bead-work unpacking) we got a complaint yet my partner and I had already had our storage in the facility for 4 months. We have the same address. Its preposterous to think me with even a gate code, and my padlock code, how am I a danger or showing I am not allowed to be there? Obviously I'm not a criminal. Its laughable really. This storage area lets people loiter all the time, use the car wash rv dump wash area, chat with neighbors, and work in their units. Ive seen people drinking beer in front of their units with food laid out. Im not allowed to be around the same solely because of profiling although we were given tons of excuses why we can't be around. Its profiling. So beware if you're a tattoo artist or in an alternative field with tattoos... This area has a renter that lies even tho video cameras are around and no one checks them if they're on im guessing, If they were checked or running they'd see the blatant attack at me from a creep I never met. So beware cameras aren't monitored here presumably because of the ability and ease of someone creating such a story with no one reviewing. I have no clue how anyone would live in a storage unit here when they have a home but I digress. Beware of profiling if you have art on you. A very scared hateful person here will make your storage experience uncomfortable and hurtful to say the least. The owner could do a better job having other renters mind their own business while he checks his cameras to see if the complaint is even real or possible to begin with! Poor use of surveillance cameras. All for show!

Great movers who are hard working, respectful and have good attitudes…read more They have EV trucks too which is cool! Shoutout to Dominique, Josh and Alexius (I believe that is their names)!!

Yeah, don't go with these guys. i had specific instructions for my move both to the rep on the…read morephone (xavier he's great) and to them directly. all were not really cared for properly. I should have just gotten my friends and a uhaul to move, but i was promised it would take 5hrs. i was billed 5.5hrs. tip top of the money i had left. and they didn't even have time to move everything. why? because their recklessness with my things i didn't want them carrying my computer monitors. they were hired to pack and move stuff across portland. they came at 1:30 when they said only to tell me that they didn't know they needed all the packing stuff. they eventually arrived nearly 2hrs later and towards the END Of the original window i was promised without any 'hey we will be there at this ETA' they said they got stuck behind a train, which is fine i guess? but no update after that until i called and complained, which got me a 5% discount, which is nice i guess? but like everything that happened after were MASSIVE red flags, both for the computer and the 'movers' which felt like contractors they just hired for whatever without properly vetting. i had a small move, 2 rooms. they were the slowest movers and most reckless movers i've ever hired. but i don't really blame them fully for that. supposedly they were working since 8am and just drove up from salem or something. they didn't even eat lunch. is that even legal?! no wonder they came to the door exhausted already and out of it. These 2 guys did the best they could, but honestly with how exhausted I was from helping them (something i SHOULDN'T HAVE HAD TO DO), they were doing a good job, but that doesn't really matter. in the end this guy ruined my 2000 custom built standing desk for music. not sure if i can get it repaired or fixed. he undid it and said he will put it back together. it was pretty easy just a few bolts into the joints between the wooden top and the legs and putting on the keyboard tray. easy stuff for the most part (when you have a drill, i don't own one). this guy didn't even look at where he was drilling or understand how the desk was put together after showing him specific things. he just drilled in the bolts and they hit a part that they're supposed to go into but was put in backwards making it impossible (on purpose) to get the screw in. this guy just kept drilling harder and harder and when i asked him about it he was like yeah it's supposed to sound like that. He either was so exhausted he couldn't think straight or just took on tasks he could have said 'yeah i don't know how to do that, can you do it?' either way now i have a broken desk that's only partially built and put together. i am really glad i moved all of my expensive stuff to my place with a friend last weekend, because they definitely would have broken a lot of very expensive things! I also gave them a mattress cover to put on the mattress, and they struggled doing that. You are movers wtf?! i zipped it up about half way and moved on. Then when we got to my new place they didn't even use it and put the mattress on the pavement to get a better angle or something. like what was the point in bringing it?! They also dropped a bunch of precious memories i had in a bin in a bin, they said they took them out because the outer bin couldn't close (bs). They were holding it open wrapped around their arm and i asked them to close it as it doesn't look secure and he said it would be fine, then immediately drops it with pictures and papers dropping on the ground and getting dirty. Anyway this all just happened. and there's no way I can live in my new place due to the lack of time they afforded to me to actually place things in the right spot. At least my bed is in the right spot. luckily for now i am in a short term rental because my last place had mold and why I am moving. i am highly allergic and being there as long as i did, both to wait for them to show up and how slowly they worked on loading the truck, I am feeling sick again because of it. The estimate was low balled to say the least because these guys move at a snails pace because this company overworks them and treats likely their staff like crap. these are probably more desperate people looking for an easy pay day. one guy was like 'i worked 4 days this month' and the other one worked 6 days in a row. a 12 hr day without a break outside of driving (which isn't a break) isn't really fair or legal? I paid nearly 1k for this move, and you can't afford to give these people a proper break between moves? I'm sure they weren't making nearly enough either. Lastly they pressured me to sign a thing at the end of the receipt that says everything was delivered intact, which i didn't sign. Anyway go with another company, not worth the risk. I didn't have another weekend to do this move as i need to have a livable space and that takes time as well. Anyway the movers were careless, slow, expensive, and ignored instructions.