This company WILL makenit difficult as possible for you to cancel a lease. I initiated, paid and…read moresigned the lease agreement for a unit for my daughter. After a month of use it was no longer needed and as I called in to cancel the lease, they informed me I was no longer on the lease and my daughter would have to do it. I am the individual who Initiated, paid for and SIGNED the lease agreement and I nonlonger have any control of the lease and to this contract because of a clerical error they made. instead of fixing their mistake they advised me to cancel the card payment but that would then give them legal means to collect a debt as that does not end the contract. Crooks in business suits.

I walked in to rent a storage unit, and the front desk gentlemen was friendly, knowledgeable and…read moreyou showed me several different sizes of units to rent. As I the facility, it looked clean and well maintained. He then walked me through a very easy process to rent the size of storage unit I needed. The cost was less than expected.

Clean establishment. Friendly staff. The place is rather secure from what I can see. They have…read morecarts that make it easy to load things up and move instead of carrying everything. The storage unit itself is roomy and I can fit a lot in it!

I have been renting here for a few years. I went from a small to bigger unit and the transition…read morewas really easy. The site is very nice and the office people are really friendly. The site is close to the post office so I like getting my stuff and zipping in the postal service when I need to. It is a great price for what I consider a clean unit.

The storage units are nice, well maintained and easily accessible. What makes this business amazing…read moreand incomparable is the manager, Teresa Simmons. She is attentive, friendly, thorough, and an absolute pleasure to work with. I had car trouble, and was unable to make the appointment I had made to have our old lock cut off, and she did her best to accommodate a make up time for me. Teresa's boss should pay her double what she's making!! I can't say enough about how wonderful this woman is!!

Very specifically told me when we rented the unit that if we left before the end of the month the…read morerent would be pro-rated. Today, the 8th, I was told SEVERAL different reasons (the excuses kept changing) that rent would not be pro-rated. I asked several times. First ", "it would have been pro-rated if we were out by the 8th, whoops today is the 8th, if you would have been out by the 7th." That didn't fly, so the next excuse was that " I pre-paid". Sure glad I'm being penalized because I pay my bills. Next excuse was "because I was on auto-pay". Again, glad I'm being penalized because I pay my bills. Next excuse, "I needed to tell them by the end of the month - -it is in the contract". "Whoops you didn't sign that page of the contract". Excuses went on and on. Very, very disappointed in this establishment. There are other storage centers in town. Take your business elsewhere. Now just to hope that I don't get charged again for next month....

It is so refreshing to work with people who are not part of the big box companies. I recently was…read moreat another storage unit facility and they raised our rent by almost 55% with a 30-day notice. This place is independent and works with the community. Long-term tenants are there for a reason. They are the neighborhood no fuss, we are real people kind of place. In a time of AI and everything digital that is refreshing.

They had an amazing "special" on their website. It was after hours so I used their form to send my…read morereservation electronically. When I didn't hear anything this morning I called. Judi said, "oh! I just rented that unit five minutes ago". I wonder how many pissed off people she deals with everyday.

I have had a very positive experience at the Tualatin Location. Tracy is a consummate professional…read moreand has an excellent sense of humor! I would highly recommend this location. Thank you! Dave

I wish i had more stuff so i could have a reason to keep storing with them. The property is very…read morewell taken care of and the customer service was next level. I would highly recommend using them for all your storage needs!

The Manager at NW Self Storage in Canby was very nice on the phone when I called to inquire about…read morerenting a space. I might suggest you call to get a space rather than go through the internet, I was given a better price directly. When I showed up with our moving truck she was so sweet and helpful. I am very happy to rent a storage space here.

Do not trust this company! They are a huge rip off! They cut my lock off and rummaged through my…read morestorage and there were many high dollar items missing ie;wire feed welder, antique furniture, personal collectable items! Other items broken every box ripped open and gone through. Also had large tool box that was locked it was found broken into and emptied out!

Safe and gated place to store your RV or toys. Never had a problem with access. Not as fancy as…read moresome of the other newer places, but not storing collectible race cars.

Very unsettling experience of having another storage renter complain about me and lie saying I live…read moreout of my and my boyfriend's storage unit and was showering somehow? a video camera faces our unit and its full. The man said he felt unsafe around me. I was profiled by a stranger and then they went as far as trying to remove me from 'their' storage area by maliciously making up perverted lies. Scary part is, every neighbor I met was delightful and i never once had a foul exchange. Let that be an anchor for how uncomfortable I am. I'm a young heavily tattooed female who travels and camps with my partner a lot in the summer. The first week I was even really around (cleaning from a huge move, the camp, laundry to store away, tiny bit of bead-work unpacking) we got a complaint yet my partner and I had already had our storage in the facility for 4 months. We have the same address. Its preposterous to think me with even a gate code, and my padlock code, how am I a danger or showing I am not allowed to be there? Obviously I'm not a criminal. Its laughable really. This storage area lets people loiter all the time, use the car wash rv dump wash area, chat with neighbors, and work in their units. Ive seen people drinking beer in front of their units with food laid out. Im not allowed to be around the same solely because of profiling although we were given tons of excuses why we can't be around. Its profiling. So beware if you're a tattoo artist or in an alternative field with tattoos... This area has a renter that lies even tho video cameras are around and no one checks them if they're on im guessing, If they were checked or running they'd see the blatant attack at me from a creep I never met. So beware cameras aren't monitored here presumably because of the ability and ease of someone creating such a story with no one reviewing. I have no clue how anyone would live in a storage unit here when they have a home but I digress. Beware of profiling if you have art on you. A very scared hateful person here will make your storage experience uncomfortable and hurtful to say the least. The owner could do a better job having other renters mind their own business while he checks his cameras to see if the complaint is even real or possible to begin with! Poor use of surveillance cameras. All for show!

The "Boss" is in competent. He answers the phone, listens to you and ...says his office person is…read moreout so they'll have to deal with it! (Two times I called in a week and that's what I got.) Really... you don't think a customer wouldn't get upset after that attitude. They wouldn't work with me after being a customer for over 3 years. HUMAN TOUCH vs. HIGH TECH Something goes wrong I wouldn't rent from them!

This place is clean and the gentleman that works on the front desk is a really nice guy and very…read morehelpful. If you have any questions, you can just call them and ask he's very knowledgeable..