Jennifer at the oak grove facility, stopped what she was doing to help me get in and showed me my…read moreunit . Answered all my questions. She's awesome

I asked for a rent review and they denied to review the sudden increase of rent from $161 to $218…read morein 3 months. I responded with the comment below and it was bounced back to me: This is very unfortunate. I signed up for the space at $161 per month and almost immediately the rent went up to $218. That is a very l steep increase. I feel that the technique of getting customers in the door and raising their rent suddenly is false advertising and dishonest. It certainly does NOT indicate you care about customer satisfaction or longevity. A very dissatisfied customer, Nadereh Thomas

Kim deserves every bit of this 5-star review. I first met…read moreKim when I moved into my storage unit a couple of years ago, and she made the entire process easy and stress-free. Now that I've moved out, I wanted to leave another review because she was just as helpful, kind, and professional as she was on day one. The office was extremely busy when I came in, but Kim still took the time to help me, answer my questions, and make sure everything went smoothly. She never made me feel rushed and treated me with genuine kindness. What stands out most is her consistency. I've interacted with her over the course of several years, and every experience has been positive. She is friendly, knowledgeable, hardworking, and truly cares about helping customers. Employees like Kim are the reason people return to a business and recommend it to others. Public Storage is lucky to have her. I'm happy to recommend this location to other friends of mine in the future and if I ever do have storage needs I would definitely come back!

The facility 5 stars. The ease of use 5 stars. The direction/signage ON premises 0 stars. Why is…read morethere not an ENTRANCE and EXIT sign? Idiots clearly need it. I mean I understand that when I select "ENTRY gate" that means where I go IN. But not everyone has sense. Therefore - IDIOTS. The facility needs Idiot-proofing. Another thing - people should be allowed maximum 2 carts at a time and a maximum of 15 minutes when other people are there. I understand being able to only have one but there needs to be something like a checkout system. So that people WITH courteousness and sense can actually use the carts too. AND park in the bay rather than having to wait for people who block the entrance because they're backed in and blocking it. Sheesh. So truly 5 stars for the PLACE. DEDUCTIONS of 1 for the lack of clear instructions/directions to keep patrons in line.

my storage company in Forest Grove switched to public storage and illegally kept me locked out of…read moremy unit for 72 hours. It too 48 hours to contact anyone in person and was told everyone is locked out which I didnt see there locks on anyone elses unit but mine. I had to threaten legal action and going to cut the lock myself before actually having someone contact me back. For $234 a month they didn't even offer a prorated amount off my bill for illlegally locking me out,

This place sucks for several reasons, but here's the big one: I was a customer there for four…read moremonths with a modest 10 x 15 storage unit. They just emailed me saying my rent would increase from $211 to $274. That's $63 or 30%! What's gonna happen four months from now, are you going to try to do that again? I canceled my unit and moved everything out. - There's never anyone in the office when you need to talk to a real person. - Voice Mail is impenetrable and you can't even leave a message. - Pricing is wonky. I got quoted a cheaper price for a 10 x 20 then for a 10 x 15.

Needed to clear out my storage unit and just had some really large items that I couldn't move by…read moremyself and certainly didn't have a vehicle that would transport them. Went to the All Service Moving website and booked my move. There was a confirmation phone call from the front office then there was a phone call from Chuck my move lead saying that they were about 30 minutes out from arriving. The two men worked fast and were very professional. Chuck is the friendliest and nicest person. I've met in a long time. Two thumbs up.

If you read one thing from this review, it's this: do not hire All Service Moving unless you're…read morewilling to risk unexpected charges, damaged belongings, and a company that refuses to stand behind its work. We provided a complete inventory of our home and were quoted for one truck. Your team spent an entire day packing our home and never once mentioned there was a capacity issue. It wasn't until the very end of moving day, after everything had already been packed and loaded and we had no meaningful opportunity to make another decision, that we were told we needed to pay for a second truck. As a result, it ultimately required two trucks to remove our belongings from storage, effectively doubling the cost we had been led to expect. Unfortunately, the handling of our belongings was even more concerning. During move-out from All Service Moving's warehouse, numerous damaged items were identified and photographed. We also documented furniture stored directly against other furniture with little or no protection, exposed boxes, and delicate items packed and stored in ways that unnecessarily increased the risk of damage. As we continued unpacking, we found additional examples of improper packing, despite paying All Service Moving to professionally pack our home. Wardrobe boxes were not used for hanging clothing--the hanging bars were never used, and clothing and shoes were piled throughout the boxes. Delicate lamp shades were packed with dirty outdoor items. Clothing was packed alongside a floor cleaner and a greasy kitchen rack. Fragile decorative branches were packed without protection and arrived broken. These were not isolated mistakes. They reflected a consistent pattern in how our belongings were packed, stored, and handled. Despite photographs documenting both the damage and the way our belongings were packed and stored while in All Service Moving's warehouse, the company has never taken responsibility. We spent months trying to resolve this privately before writing this review. During that time, we repeatedly provided documentation, waited through postponed discussions, and requested the documents supporting the company's position. Those documents were never produced, and All Service Moving never took responsibility for the damage. Moving is one of the largest expenses and most stressful experiences many people will go through. When you hire a moving company, you're trusting them with everything you own. We expected our belongings to be handled with care and, if something went wrong, for the company to stand behind its work. Unfortunately, that was not our experience with All Service Moving.

Great experience with the added benefit of personal customer service!!…read more It was very easy to set everything up online, click click and my unit was reserved! Easy peasy, I got the app, got the codes to access my unit, got in got out everything went very smoothly. This I expected but what I did not expect was to get a personal phone call from Mellonie to make sure everything went well. I told her everything was great and let her know I was planning to get my own insurance, which I did. I kept forgetting to update my account to save myself a little money. Would you know it, Mellonie remembered! She helped me update my account and do what I needed to do! With everything so automated these days it is wonderful to get a that extra personal touch!

I called to set up a storage room with what I thought was the location I googled. The operator set…read moreit up, but never mentioned I would have to pay $50 up front, it was supposed to be first month free or something. No, I had to pay $50 that day, AND buy a $20 lock. Then they charged me for the next month 2 weeks later, another $50. We moved everything out and tried to cancel, there is no way to cancel online, you have to schedule a "move out date" which was really hard to find. I looked at my bill for next month out of curiosity, and it was $133! Luckily I scheduled a "move out", even though we're already completely out. This space was tiny, by the way. Not even enough for a 1 bedroom apartment. I do not recommend Public Storage, they trick you with a fake special, then keep upping the price if you don't pay attention.

The staff and management at this facility are friendly, professional, and informative. They helped…read moreus out navigating the sometimes confusing process of contract extension and find the right price structure for us. We extended our contract with them!

This place is a scam. DO NOT RENT HERE. They will jack up your price within the first year that you…read moreare there and say that it's for maintenance. It's not. Half the time the garage door is open for anyone to come in, with no security ever that I've seen. My light above my unit has been broken for months and I can never see inside my unit when grabbing items. Also it's extremely hot and uncomfortable. They claim they keep it at a certain temp but that's a lie. I will be moving out because this business practice is extremely shady. The price for my unit online is a third of what I pay now and I've only been here since the end of MAY 2025. It's unacceptable.

We rent several storage units and a trailer parking spot at Parkside. We've been customers for…read moreseveral years. The yard is always spotless, access is easy, communication is great.

We had a great experience with Parkside Mini Storage. The owners were welcoming and extremely…read morenice, the place is spotless and super secure. It was also a great value. We will definitely come here for future storage needs.

When I rented there was never a problem. The facility was clean, well managed, good temperature…read morecontrol. accessible. Portland is weird and I can only guess why these negative reviews are coming in. The typical bullying campaign against "we know who." Just stop!

Everything was fine for the first few months, they drew us in with a great deal - 1/2 off our first…read moretwo months. We paid $40/month for the first two months, then the price would go back up to $80 regularly afterward. Not even 4 months into using them for storage, they sent us a notice saying our rent was going to increase. IT DOUBLED IN PRICE. Went from $80 a month to $160, within 4 months. They also gave us 30 days notice about the change, so we really couldn't make a change or move companies quick enough to avoid the rent increase. DO NOT USE THEM. Rent from a local company, or read the contract very very well. We will be moving.

Update: Decided to give this location another shot. I had to rent a couple of trucks the past month…read morebecause we got a new couch, had to later donate our old couch, and then for moving into a new apartment. Each time I came to rent a vehicle I was greeted with very friendly staff who helped me chose the best options for me. I'm glad I gave this location another chance, because I am very pleased. I am changing my 1 star review to a 4 star because I believe they have really improved. Original 1 star review: I went to this location to rent a truck for moving. I have never rented a truck, and do not know much about renting vehicles. The person behind the counter was very rude. As I was trying to read the paperwork, he got very impatient and told me "all you need to do is click ok". When it came to the insurance, I was trying to decide what option would be best. He didn't give me time to read each one, when he started to ask other people they can help me because "it's not that hard to choose an option". The whole time I was being helped, I felt like incapable of making any decisions. He was also rude with other workers there. There was even some curse words exchanged. Very unprofessional. When I returned the truck the next day, I went to someone else who can help me. She was very rude as well. While I was asking her about the paper, the rudely replied "that's why you read the highlighted parts". They also charged me for 30 miles, even though I used 10.5. When I asked them about it, they would not give me a straight answer, and continued to treat me rudely. I was very disappointed, and will not be visiting this location again. Nor am I recommending this location to anyone. I will gladly go to a different location, or company, even if that means spending more money.

Air conditioner didn't work, the steering wheel constantly locked, and the vehicle was filthy…read more Brought it up to management, and they simply didn't care. I wasn't even offered another vehicle to switch out to.

Popped on to do a review as I wasn't sure I'd done one before and I'm sticking with my 5 stars…read more It's a busy Saturday; I came in for passport photos, someone else was there for something to do with fingerprints, there were lots of people there are doing Amazon returns, and, of course, lots of people trying to ship packages. Somehow he handles the stress, the lines, and all the people with good humor, patience, and efficiency. It's a great experience every time!

I've had a few issues with this store. The first happened about a year ago - an important legal…read moredocument was mailed and sent to this store. The store refused to accept it and the document was eventually sent back to the sender. I thought this was odd and nobody contacted me about it. It was time sensitive which is why it was decided to send it to the store. I assumed this must be an unfortunate, but unique experience. I've used them a couple of other times to mail packages, and notice that every time I ask for the lowest cost shipping option, they will first tell me a higher one and then I have to ask again for the lower cost. This is frustrating and makes me question whether I have overpaid for shipping in the past. The biggest issue, and the final reason why I will no longer use this store, is that they switched the mailing label on a package I was sending out with someone else's package (a stranger, their recipient received my package and mine theirs). There is no way for me to get my items back. I did receive a refund, however I do not trust this store with important items (either sending or receiving) and do not trust the consistent upselling.