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    Extra Space Storage

    3.6 (42 reviews)
    Closed 6:00 am - 10:00 pm

    Services - Extra Space Storage

    Self storage

    Vehicle storage

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    Missing / broken fire safety sign.
    William S.

    This is one of the worst experiences I have had with a business in a very long time. Where to begin - some close friends of mine are in the process of moving from out of state. They rented 2 storage units at Extra Space Storage earlier in the year (summer of 2019). At the time all seemed well. The initial conversation was ok but a little bit personal as matters of religious practice and hobbies were discussed but at the time we really didn't think anything of it. About 2 months later there was a question on the billing. We asked Anita about it and her comment was "why should I care about this?" and "why does it matter to me?". The renter was visibly frustrated because phone calls and emails were never returned. Anita dodged the email question and took a total "I can care less attitude". The other thing that was really disturbing about Anita's attitude is one of my friends has a disability with sight and asked if Anita could make the screen font bigger on a computer readout. Anita laughed at my friends disability when this request was made. About 2 months later they storage unit raised the rent by $100 per month on each unit all at once. They gave several "stories" as to why this was done and they conflict with each other. No notification of an increase was received prior to them simply increasing the amount they autocharged to the credit card. In doing this it forced a move over the holiday season in inclement weather ruining Christmas for my friends as they had to fly in, last minute, to move their storage units to another location. They have an elderly mother and this may very well of been their last holiday together. This company's practices may of taken away their families last Christmas together. It is with this that I started thinking about our previous conversations. In hindsight it is my opinion that there may of been some religious discrimination going on here by Anita. In addition to these disturbing practices the facility itself seems to be in a bit of disrepair. The inside units are specifically climate controlled - the idea being that your goods stored are maintained dry and at a certain temperature. From simply walking around to help my friends move I found a water leak in the ceiling inside the facility, missing fire safety equipment (emergency sign) and an overall dirty and old environment. I have attached pictures of the water leak and missing fire safety sign. Things like the magnets to hold the doors open were broken and there are other signs of neglect. Upon check out we exited one of the units a few days before the other. Anita said she would process the checkout and the paperwork would be in email. It never arrived and it wasn't until I requested a physical printout that the checkout was processed - several days later. As such we are taking the unusual step of filing a formal criminal complaint with the Oregon Department of Justice after the holiday season and requesting a formal investigation of this facility, it's practices with their tenants and related issues. Needless to say I would recommend very strongly that you avoid this business.

    District manager can rate one of their own properties but cannot return phone calls???

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    4 years ago

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    Emily S.

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    1 year ago

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    2 years ago

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    Emily S.

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    2 years ago

    He was very kind and professional. A stressful situation was put to rest. I would definately use them again in the Future.

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    Emily S.

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    4 years ago

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    Emily S.

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    6 years ago

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    Emily S.

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    3 years ago

    Cara is a wonderful property manager! I serve as a maintenance provider for Extra Space and I highly recommend storing here.

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    Emily S.

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    5 years ago

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    Emily S.

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    3 years ago

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    Emily S.

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    4 years ago

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    Emily S.

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    4 years ago

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    Emily S.

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    4 years ago

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    Emily S.

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    5 years ago

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    Emily S.

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    5 years ago

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    Emily S.

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    4 years ago

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    Emily S.

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    4 years ago

    Really good customer service! Thank you Tesla! You went over and above! I really appreciate it!

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    Emily S.

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    6 years ago

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    Emily S.

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    3 years ago

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    5 years ago

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    7 years ago

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    Emily S.

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    10 years ago

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    6 years ago

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    Emily S.

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    7 years ago

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    5 years ago

    Tammie was very helpful. I was in a pinch and needed storage on the fly. Location very clean, staff very courteous!

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    10 years ago

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    11 years ago

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    Viviana L.

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    14 years ago

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    10 years ago

    Overall, the facility is great, but constant rate increases -- two in the last 12 months, were enough to send me packing...

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    Viviana L.

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    13 years ago

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    15 years ago

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    10 years ago

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    11 years ago

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    11 years ago

    Couldn't believe how fast and easy the process was! Very clean property and friendly people! This is the storage units to rent!

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    8 years ago

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    11 years ago

    Really friendly folks who go out of their way to make sure you know how everything works. The place is clean, dry and well lit.

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    9 years ago

    This storage facility is well kept. The staff work hard to find the best fit and price for your needs. Thank you!

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    11 years ago

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    11 years ago

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    11 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - Extra Space Storage

    Review Highlights - Extra Space Storage

    Excellent customer service and a clean and well secured storage location.

    Mentioned in 2 reviews

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    Northwest Self Storage

    Northwest Self Storage

    (7 reviews)

    We've had a storage unit at this location since August 2015. We started out with a small inside…read moreunit, mainly storing holiday decorations (yes, we have a lot of decorations). In June 2019, we moved up to a larger outdoor unit when my Mother in Law passed away and we had to store of few of her items until my husband could decide what to do with them (he's still deciding). Karen and her staff were very helpful getting us set up the first time and when we moved everything from one unit to the other, everything went quickly and smoothly. The entire facility and grounds are very clean and well-kept. We often see Karen tooling around in her little 4-wheeled buggy keeping an eye on things. She always waves and says hello. Rules are strictly enforced inside and outside the units too. Prices are fair and reasonable when compared to other storage places. And we've always felt our stuff was safe and secure. The only drawback to having an inside unit from an outside unit is that the inside units are climate controlled and I don't think we found one bug or spider (or rodents) in the four years our stuff was stored. Often times it was hard to find the complimentary flatbed cart (used for transporting things from your vehicle to your unit) because there isn't a designated spot for it to be stored. We'd sometimes have to search throughout the whole building for it. The outside units are easier to pull right up to and unload but they are more exposed to the sun, wind and rain and we've had an issue with dirt and spiders. But that's nobody's fault. None of our stuff has been damaged however and we keep a broom in the unit to clean the cement floor. Sometimes we've taken our leaf blower over to clean out the entire inside. You just adapt. I love that I can pay online and take care of business from home. Although going into the office to speak with Karen is a pleasure. She always has a big bowl of candy on the counter too. All in all, we've been very happy with our experience these past 6 years with NW Self storage.

    Let me start by saying that the lady in the office is great & this review has nothing to do with…read moreher. She is friendly & helpful. We had a storage unit here for about a year & a half. We just moved out on Saturday, as we bought a house & were ready to get our belongings. As we were loading things into the moving truck, we found mouse droppings on many of our things. They burrowed into a sealed bag with blankets & chewed up the blankets. They left droppings all over boxes, lumber, everything. We had to throw some things away & we will probably have to throw more away as we sort through boxes. We were spending over $200/month on this space. It is unacceptable to spend that kind of money & have your belongings invaded by mice!! I have had storage units before & never experienced this. I am attaching photos to warn other potential renters! The owners of this property need to fill in any open space where mice can get in. I do not recommend this storage facility based on our experience.

    All Service Moving - Danny, Adrian and RJ are absolutely the best!

    All Service Moving

    (620 reviews)

    Industrial District, Central Eastside, Buckman

    Great movers who are hard working, respectful and have good attitudes…read more They have EV trucks too which is cool! Shoutout to Dominique, Josh and Alexius (I believe that is their names)!!

    Yeah, don't go with these guys. i had specific instructions for my move both to the rep on the…read morephone (xavier he's great) and to them directly. all were not really cared for properly. I should have just gotten my friends and a uhaul to move, but i was promised it would take 5hrs. i was billed 5.5hrs. tip top of the money i had left. and they didn't even have time to move everything. why? because their recklessness with my things i didn't want them carrying my computer monitors. they were hired to pack and move stuff across portland. they came at 1:30 when they said only to tell me that they didn't know they needed all the packing stuff. they eventually arrived nearly 2hrs later and towards the END Of the original window i was promised without any 'hey we will be there at this ETA' they said they got stuck behind a train, which is fine i guess? but no update after that until i called and complained, which got me a 5% discount, which is nice i guess? but like everything that happened after were MASSIVE red flags, both for the computer and the 'movers' which felt like contractors they just hired for whatever without properly vetting. i had a small move, 2 rooms. they were the slowest movers and most reckless movers i've ever hired. but i don't really blame them fully for that. supposedly they were working since 8am and just drove up from salem or something. they didn't even eat lunch. is that even legal?! no wonder they came to the door exhausted already and out of it. These 2 guys did the best they could, but honestly with how exhausted I was from helping them (something i SHOULDN'T HAVE HAD TO DO), they were doing a good job, but that doesn't really matter. in the end this guy ruined my 2000 custom built standing desk for music. not sure if i can get it repaired or fixed. he undid it and said he will put it back together. it was pretty easy just a few bolts into the joints between the wooden top and the legs and putting on the keyboard tray. easy stuff for the most part (when you have a drill, i don't own one). this guy didn't even look at where he was drilling or understand how the desk was put together after showing him specific things. he just drilled in the bolts and they hit a part that they're supposed to go into but was put in backwards making it impossible (on purpose) to get the screw in. this guy just kept drilling harder and harder and when i asked him about it he was like yeah it's supposed to sound like that. He either was so exhausted he couldn't think straight or just took on tasks he could have said 'yeah i don't know how to do that, can you do it?' either way now i have a broken desk that's only partially built and put together. i am really glad i moved all of my expensive stuff to my place with a friend last weekend, because they definitely would have broken a lot of very expensive things! I also gave them a mattress cover to put on the mattress, and they struggled doing that. You are movers wtf?! i zipped it up about half way and moved on. Then when we got to my new place they didn't even use it and put the mattress on the pavement to get a better angle or something. like what was the point in bringing it?! They also dropped a bunch of precious memories i had in a bin in a bin, they said they took them out because the outer bin couldn't close (bs). They were holding it open wrapped around their arm and i asked them to close it as it doesn't look secure and he said it would be fine, then immediately drops it with pictures and papers dropping on the ground and getting dirty. Anyway this all just happened. and there's no way I can live in my new place due to the lack of time they afforded to me to actually place things in the right spot. At least my bed is in the right spot. luckily for now i am in a short term rental because my last place had mold and why I am moving. i am highly allergic and being there as long as i did, both to wait for them to show up and how slowly they worked on loading the truck, I am feeling sick again because of it. The estimate was low balled to say the least because these guys move at a snails pace because this company overworks them and treats likely their staff like crap. these are probably more desperate people looking for an easy pay day. one guy was like 'i worked 4 days this month' and the other one worked 6 days in a row. a 12 hr day without a break outside of driving (which isn't a break) isn't really fair or legal? I paid nearly 1k for this move, and you can't afford to give these people a proper break between moves? I'm sure they weren't making nearly enough either. Lastly they pressured me to sign a thing at the end of the receipt that says everything was delivered intact, which i didn't sign. Anyway go with another company, not worth the risk. I didn't have another weekend to do this move as i need to have a livable space and that takes time as well. Anyway the movers were careless, slow, expensive, and ignored instructions.

    Extra Space Storage - selfstorage - Updated May 2026

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